Trusted Agent profile · Basildon
★★★★★
2,000 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 2,000 reviews on two platforms, including 239 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotHi we had a lovely hostess From Hend / Ouassim
Hi we had a lovely hostess which her name is Luisa she was great she was probably she was :-) she showed us every single thing in the flat what is needed from us and everything else she was great and her job and she was professional well done to see you and definitely because of her we recommend this company Basildon
5/5
TrustpilotBrilliant service
David, through his experience put our flat on the market and done all the viewings in one day - his honesty and professional knowledge put us at ease. Chelsey then took over and helped push the sale through even though others made things difficult (ie management companies) - we have used these guys before and would definitely use them and recommend them again.
5/5
TrustpilotGreat service from Michael.
I recently spoke with an advisor named Michael from chadwell heath. He has been extremely helpful and is really knowledgeable! As young parent it was great to get quick and easy answers to my questions. Once I sort out my financials I will definitely be using Douglas Allen. Kind Regards,Arun M.
Dear Arun,Thank you very much for your 5 Star review and endorsement of Michael at our Chadwell Heath office. As for sorting out your financials, it's definitely something we may be able to help with. Please call Michael who will book you to see one of our experts, his advice is completely free of charge!Regards,Jon Holden - Managing Director
5/5
TrustpilotPrompt and professional help
We have been very happy with all the assistance Sheryce, at Douglas Allen has given us. She has been brilliant, especially in helping us to move things along quickly, and very pleasant, prompt and professional in all her work. Thank you!
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
Trustpilotwould recommend Douglas Allen…
We found Chloe & Abbie to be very helpful to us, nothing was too much for them both, when contacted they responded very quickly, and answered any questions we may have had.I would recommend Douglas Allen to friends and family, and would like to thank them both for their hard work.
Dear Chrissy,Thank you very much for your kind words and 5 Star review of Chloe and Abbie at our Basildon Lettings operation, it will mean an awful lot to them and the knowledge they were of such assistance with your move.Kind regards,Jon Holden - Managing Director
5/5
GoogleLucy and Greg have provided an excellent service so far in the progress of our property sale would highly recommend them
Hello, Thank you for your kind review - we will pass this on to the team! Many thanks, Douglas Allen
5/5
GoogleWent for a 2nd viewing with my other half. Bill met us at the property and was polite and helpful from the start, gave us all the time we needed to measure up, inspect everything and was happy to answer our questions. Looking forward with taking the next steps to purchase the property
5/5
TrustpilotVery happy with the service we received…
Very happy with the service we received when selling our flat, the staff always got back to me on the same day to answer any questions I had. Would happily recommend Douglas Allen to anyone selling or buying. Thoroughly happy with everything. Big thank you to the Basildon branch.
Dear Ms Ketchell,Thank you very much for your 5 Star review regarding selling your home through our Basildon office. Simon and his team will be delighted to have helped and be chuffed with your recognition.Thank you very much for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
Google@Jodie Tricker she was intentionally helpful. She make things easy for you and she is very hard working.
Hi Princess, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Jodie, has been and how easy she's been able to make the process for you. Best wishes, Douglas Allen.
5/5
TrustpilotFirst class service
Excellent customer service. From highlighting the property for us to showing the property to us. Spencer provided extremely personal service by finding our requirements and identifying a perfect property for us. Arranged a viewing within 15 minutes with Ben at the property. Both Ben and Spencer a credit to your team.
Dear Mr Patel.Thank you for taking the time to send in your 5 star review regarding Ben and Spencer in the Brentwood office.Our aim is to "Help our customers achieve their dream move" , this can be done in many ways including offering a personal service.I hope you will be happy in your new home .Rob WadeAssociate Operations Director
5/5
TrustpilotGood sale experience!
I have found that Jessica, Kaitlyn and James work really well together as a team to help with the whole process from sale to completion. They keep you informed and have good knowledge of what is going on in the area.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
Trustpilotexcellent service from start to end....
Daniel, Simon Michelle, all have been very helpful from finding the right property to the actual completion. we were in a bit of a hurry, I seriously think, we couldn`t have bought our house without these guy`s great help. Not forget the financial advisor Saif and Geniene from admin... Thank you all.
Dear Semih,Many thanks for your 5 Star review of our Loughton office, all the staff you mention will be delighted that you have recognised them in this way.Simon and his team take immense pride in providing a noticeably high level of customer care and attention and I am very happy you have been the beneficiary of this.On behalf of our whole team I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGreat service from Woodford
Great service from Woodford. Steve was brilliant throughout and was always on hand to help. Thanks for everything
5/5
TrustpilotFROM THE MARKETING TO THE ACTUAL SALE …
FROM THE MARKETING TO THE ACTUAL SALE OF MY PROPERTY I HAVE RECEIVED AN EXCELLENT SERVICE. MY HATS OFF TO ALL AT EAST HAM BRANCH. SPECIALLY TO NATASHA, HASSAN, ANDREW & MAUREEN. PLEASURE WILL BE ALL MINE TO RECOMMEND DOUGLAS ALLEN EAST HAM BRANCH TO ANY ONE CONTEMPLATING SELLING THEIR PROPERTY.
Hi Lee,Thank you for your kind comments regarding your recent dealings with the East Ham branch. I will pass on your comments to Natasha, Maureen, Hasan and Andrew.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotIf i try to say something wrong about …
If i try to say something wrong about them i can`t.... they helped me out to rent a house. i can give the 5 stars to the new young lady who struggle to do the papers and payment etc etc she was funny at the end all was. Perfect Just Me
Adrian, Thank you for taking the time to add your thoughts and for understanding that Abbie is new to the role and allowing her to finalise the paperwork. I am sure you will enjoy your time in your new home when you are ready to move on, please let us know and we will be more than happy to help you again. Kind regardsPaul IngletonAssociate Operation Director
1/5
TrustpilotChadwell heath branch promised…
Chadwell heath branch promised everything, delivered nothing!! Told me how my property was sought after! Auction deal was best. 60 wasted days!! Then told three weeks notice Is needed. Just false promises, very lazy leadership. Wasted 81 days!!! Don’t give them your business. Time wasters.
Dear HeleneThank you for taking the time to provide us with details of your experience and we are very sorry that you feel this way. Whilst our staff try hard to establish the properties that they believe will be most suitable for this process, it is impossible to guarantee interest levels. We are sorry to learn that your property did not receive the interest that was initially anticipated and we can fully appreciate the disappointment that you would have felt. It is always our aim to successfully agree a sale which benefits all parties and we regret that we were unable to do so on this occasion.Should you wish to discuss your concerns in more detail then please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and a member of the team would be happy to help you further. Kind regardsDouglas Allen
5/5
TrustpilotI appreciated working with Douglas Allen
Douglas Allen treated me with respect and professionalism. I was helped pretty much by everyone, but I dealt specifically with Ray and Janine. They were both helpful, polite and professional. I particularly appreciated Janine's efforts and availability when it came to the nitty-gritty of dealing with the conveyancing teams.
Dear Chiara,Thank you very much indeed for your kind words and 5 star review of our Wanstead office including Ray and Janine especially. Thank you very much for choosing Douglas Allen.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotA huge thank you to Chelsey Baldwin.
This review is to praise the wonderful Chelsey Baldwin.She went above and beyond for us to help speed up the process of my father in law's house sale.She was polite and professional, an absolute gem! A definite asset to the Douglas Allans team.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleDouglas Allen have been very efficient and professional
Hi Carol, Thanks for your review. Best wishes. Douglas Allen
5/5
TrustpilotTotally professional and a credit to the industry .
My experience with this group of Douglas Allen was enjoyment and make easy by the staff because of there kindness, there ability to explain themselves to me , and putting my concerns at ease from day one , would recommend this team to my family and freinds, Yours thankfully Michael Sinclair
Dear Mr Sinclair,Thank you so much for your kind words and 5 star review, I am delighted that our team were able to help you so much. Please do hesitate to contact us if we can do so again.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotMy experience is great
My experience is great. Jodie tricker The lady help me alot to find better house for me. When i stuck in any documentation or anything she help me like a friend. Talking way is polite, good nature ,respected lady, many good this i cant explain. Thanks alot jodie tricker for everything. And thanks alot joana for successfull process.
5/5
TrustpilotSelling with Steve
Steve and his people have made the sale of my house easy and painless. Always providing the best advice and handling the noise from potential buyers for without me having to get involved. Thank you for all of your help!
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotAs first time buyers
As first time buyers, we had lots of contact with multiple estate agents. We could not have wished for better communication and care whilst buying our first property. Douglas Allen Estate Agent and their financial advisors have been fantastic throughout the whole process. Thank you.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotGreat experience with Douglas Allen East Ham
We had a genuinely positive experience with the team at Douglas Allen East Ham. The process from offer to completion was very smooth and stress free. Natasha who was the agent we dealt with was very helpful and supportive, letting us view the property several times in the process. Thank you!
Dear Ms Harild,Thank you for your 5 Star assessment of our East Ham team and in particular Natasha, I am very pleased they proved of assistance to you.Kind regards,Jon Holden - Managing Director, Douglas Allen
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