Trusted Agent profile · Basildon

Connells Billericay reviews in Basildon

4.6

★★★★★ Excellent

896 reviews across 2 platforms

The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT

Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 896 reviews on two platforms, including 84 Google reviews rated 4.7.

Google logo

4.7 / 5

84

Reviews on Google

This office

Trustpilot logo

812

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Rob and his team at Walthamstow

On the first visit from Robert he was easy to talk to he answered all my questions, then his team kicked in,the people in his office have kept me informed all the way. When Lucy turned up on my first open day it was like an angel coming to my rescue she calmed my nerves and helped though it all, then when Nick came a little later to take over he was just the same. All I can say is a big thank you to Rob and his team for helping me to sell my home and get me £61,000 over the asking price there is nothing else that I could of asked for.

Michael · 6 November 2015

Agent replied · 26 December 2024

Dear Mr Theoklitou,Thank you for your comments, it's great to hear from another owner that has benefitted so much from our unique marketing strategy.Rob and his Walthamstow team including Lucy and Nick have many years of successful experience in Walthamstow and I feel confident in saying that no other team in the area are getting anywhere close to what their expertise is generating in terms of exceptional results for their customers, £61,000 more than you expected is testament to this.Thank you very much in putting your faith in Douglas Allen and I am delighted we were able to repay you in such a spectacular way.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

What can I say about Daniel Bourne?

From the moment we met this young man, we knew him to be trustworthy, honest and would do his very best for us. He is extremely knowledgeable and professional and has made selling our house hassle free and a pleasure not a chore. He is very passionate about his job and has gone the extra mile for us - even hand delivering our Contract to the Buyer's Solicitors! I would have no hesitation in recommending Daniel and his team at the BARKINGSIDE Branch - they have been a pleasure to deal with.

Barbara · 5 November 2015

Agent replied · 26 December 2024

Dear Ms Lewis,Thank you so much for your 5 Star review of Daniel Bourne and his Barkingside office. Daniel will be delighted that his efforts have been recognised by you but more so in knowing that you have positively benefitted from his efforts.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Thanks

Thanks to Greg and his whole team at Woodford Doulas Allen office for their help with finding me a property. They seemed to have the majority of properties to look at in the area and always rung me when they came on rather than me chasing as I had to with other agents. Greg and Steve seemed to be down to earth and guided me in all the right directions.Thanks for all your help and I would recommend to all.

Nick · 23 October 2015

Agent replied · 26 December 2024

Dear Nick,Thank you for posting your review regarding how Gregg and our Woodford Green office helped to find you new home. We pride ourselves on being proactive when it comes to finding homes for our buyers and am delighted that you found this to your benefit.I would like to wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Great service, Incredible Support

Having a Sales Progressing Service in itself is a great asset and one that really works. I was very fortunate to have Nicolle Eustration as my Sales Progressor. My transaction should have been easy and hassle free. There was an eager buyer and an eager seller with no chain at all. One awkward solicitor however turned this simple transaction into something more convoluted. Without Nicolle's patience, tenacity and dogged determination this transaction could have easily fallen through. Nicolle was a great support through this whole process and kept me updated throughout. Nicolle really went over and above to ensure this transaction went through. I can't recommend her and this service highly enough.

Keith · 21 October 2015

Agent replied · 26 December 2024

Dear Mr Gordon,Thank you ever so much for your kind comments regarding Nicole. As your comments suggest, a Sales Progressor can be the difference between a successful sale and one that falls through and it still amazes me that very few agents go the expense of employing them. That said Nicole is of a special breed that take progressing a sale through speedily and smoothly as a personal responsibility and as such I am glad that you benefitted so well in what sounds like difficult circumstances.Thank you for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Thank you Khaleesha (Woodford Green branch)!

After a couple of years of very disappointing and frustrating experiences with several estate agents in the local area, Khaleesha distinguished herself straight away for her professional, very friendly and honest attitude. She was a real pleasure to deal with - she kept us updated regularly, provided support and honest advice whenever we needed it and was always willing to help and meet our needs with a very positive attitude. Buying a property can be very stressful and the role of the estate agent plays a crucial role. With Khaleesha we felt in goods hands. We would definitely ask her help should we decide to sell or move again. Thank you Khaleesha! Silvia & Giulia

29281614 · 4 October 2015

Agent replied · 26 December 2024

Dear Silvia & Giulia,Many thanks for posting this 5 Star review for the service received by Khaleesha at our Woodford Green office.Khaleesha takes enormous pride in helping all her customers achieve their dream property move and never loses sight of what a stressful time this can be.We are the only local estate agents that have been accredited with the 'Investors in People' accolade and have been presented with the Gold award for having the best estate agency training in the country so whenever you deal with someone at Douglas Allen you are safe in the knowledge that they are 'the best of the best'.Khallesha will be really delighted with your comments and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Excellent service from Chigwell office

We had a really good service from Douglas and Allen in Chigwell. The team have been very helpful and responsive to the many questions and phone calls that we had with the property we were purchasing.A massive thank you to the team and in particular to Jordan who we think deserves five stars in our view. Jordan has been so patient, supportive and he is always there to help us with his welcoming and friendly approach.Thank you so much

Sam · 15 June 2017

Agent replied · 26 December 2024

Dear Sami & N,I really appreciate you taking the time to post your 5 Star review of our Chigwell office and in particular Jordan there who will be chuffed with your very find comments. The service we hope you received, we call 'Outpassioning' and I am glad that you were the beneficiary of this with your home purchase.I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Sale of my property and purchase onwards

I had never been involved in buying and selling a property with a chain and this had 8 properties in the chain. I became aware of this from Nicolle Eustration who was acting on behalf of my sellers. However she kept me regularly updated, always called back when I left a voicemail and was even contacted on her days off to answer my queries when I had been asked to consider breaking the chain. Her experience shone through - she gave me every confidence that she knew what needed to happen to move things along and she followed this up with actions. The point of exchange last Friday was a huge relief but I felt she had been open and honest throughout the months getting to this point and although it was stressful, I had every confidence in her.

Moira · 23 August 2015

Agent replied · 26 December 2024

Dear Ms White,8 in a chain - wow!It's at times like these when our Sales Progressors come in to their own, amazingly many estate agents still don't have them.I am very glad that Nicole proved such an assistance and she will be delighted that her help and skill have been appreciated.I wish you lots of happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

the patience of saints

We recently completed on a property sale exactly one year after our buyer made their offer. The sale was managed by Maureen Forde and her team in the East Ham branch, who showed remarkable patience in the face of stubborn tenants, protracted legal proceedings, and occasional angry emails from me! We were looked after by three Sales Progressors, all of whom were proactive, respectful and sympathetic. I would definitely recommend Douglas to anyone looking to sell in E6 and E16.

Phil · 14 August 2015

Agent replied · 26 December 2024

Dear Mr Sissons,Many thanks for taking the time and trouble to post these kind comments regarding the service given by Maureen and her East Ham team.A year sounds a very long time for a sale to go through so I guess there must have been unusual circumstances involved, it's great to hear though that Douglas Allen have helped you though this time and achieved a successful sale on your behalf.The level of service we bestow upon all our customers is highest in our priorities and I glad that this has been recognised by yourself, Maureen and her team will be delighted!Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Efficient honest competent and personable.

This company contacted me when I was searching for property and asked if I was intending to sell, would I like a valuation. Within a few days someone came to my flat, valued it and suggested terms for selling which were agreed. I was expecting viewings to go on for some weeks but the interest that was created meant that an acceptable offer was made after about a week and a half. There was some communication problem for a while but this was due to their Dalston office closing at short notice. Now things are going well and the sale is proceeding and communication is good. My particular thanks to Jat and Danielle Bourne.

Mr · 6 August 2015

Agent replied · 26 December 2024

Dear Mr Latchford,Thank you for your 5 Star review and your kind comments regarding Jat and Daniel.Apologies regarding Dalston, it was for reasons beyond our control.I am delighted we secured a sale for you so soon and wish to thank you for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

A big thank you !

Myself and my husband have been searching for a new home for the past five months and therefore have experienced the services of most local estate agents. I would like to thank Daniel Colquhoun Firth from Douglas Allan in Loughton for his hard work, positivity and professionalism. He has stood out amongst many with regards to the effort he has made to find us a new home. Thank you Daniel. You have been an asset to Douglas Allan and your profession.

Siobhan · 3 June 2015

Agent replied · 26 December 2024

Dear Mrs Crowhen,Thank you so much for posting your review concerning the service given by our Loughton office and in particular Daniel there. It is great to hear first-hand how helpful Daniel has been in what can be a most stressful time and how he has stood out from other agents. We all take great pride in providing the highest level of customer care and good old-fashioned manners and Daniel will be delighted to hear of the successful impression he has made on you in these respects.Regards, Jon Holden, Managing Director, Douglas Allen

5/5

Trustpilot

Professional, hard working & courteous at all times!

Happy to share my experiences of dealing with Steve and the Woodford Green team for their exceptional service in assisting me and my family with selling our property but also in finding a new home. Fair to say it took a considerable while for us to find our ideal home, and I'm sure frustrating for all concerned at times, although the team, and especially Khaleesha, were nothing short of exceptional and worked tilelessly in helping with our search. Khaleesha was always on hand to discuss issues and offer professional advice, in my mind far exceeding protocol. A fantastic and professional team led by Steve, who I would absolutely recommend to family and friends.

Sean · 9 April 2015

Agent replied · 26 December 2024

Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen

5/5

Trustpilot

Pleasure doing business with

We would like to say a big thank you to Nabeel and all the staff in the Ilford branch who helped with our sale of property. The most supportive would have to be Tanya Keene, who was the after sales support, and she helped sooo much. The sale and purchase of our property would not have gone easier and quicker if it was not for Tanya. A big thumbs up to her and I hope she gets rewarded. A+++

Sal · 30 June 2016

Agent replied · 26 December 2024

Dear Mr & Mrs Nawaz,Thank you very much for your 5 Star review of our Ilford office, Nabeel and his team will be delighted with your recognition of their efforts. We are one of the very few estate agents who have Sales Progressors and I am glad that you saw the value of this in the help you received from Tanya.We never underestimate the choice you have when choosing an agent to sell your home and I am pleased that your decision to use Douglas Allen has been vindicated.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Great team, great service.

Lucy Christopher and her team at the Basildon branch have been really great and helped us get through the difficult process of getting our late Mum's house on the market. They handled the process with sensitivity and kindness. They managed to find a buyer at a particularly difficult time in the housing market. Thank you to all those involved.

Linsey · 7 November 2022

Agent replied · 26 December 2024

Hello Linsey,Thank you so much for your kind review. We're so pleased to hear that Lucy and the Basildon team were able to help you through the sales process during such a difficult time.Best wishes,Douglas Allen

5/5

Trustpilot

Will Nash

Will is an excellent mortgage advisor. Easy to deal with, reliable and very keen to provide advice on the best products for specific mortgage needs. It is immediately apparent that Will is highly knowledgeable and experienced in the mortgage industry. I am working with Will for the second time. This is because he makes the usually tough and drawn out mortgage process as simple as possible while making sure I know everything I need to know. Very happy customer.

Ben · 8 January 2016

Agent replied · 26 December 2024

Dear Mr Hardy,Thank you for your kind comments, Will is indeed exceptional and I am glad he was able to help you as much as he has done for numerous of our customers.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Google

We sold our apartment through Connells. Our agent was Lisa Steer and although there were several hiccups from the buyers solicitors, Lisa was always very friendly and helpful and kept us informed of proceedings as things progressed. We …

James · 17 April 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Trustpilot

Abbie and Chloe have been...

Abbie and Chloe have been absolutely amazing. Both so friendly and lovely and made the experience of moving so easy and as stress free as possiible. Abbie is always in touch and let’s us know we are always free to call with any questions even the most silly to any problems we might have in the future. Couldn’t recommend them highly enough. Both fantastic ladies and if I have the opportunity will be sending people their way!

Shaunii · 5 March 2018

Agent replied · 26 December 2024

Dear Shaunii, It is so good to hear that your experience with the Lettings team in Basildon helped you make your move as stress free and easy as possible. Being in contact and available to help with any questions or concerns you may have will always make the experience a pleasure rather than open up any concerns.I wish you all the best in your home, you know where we are if we can help any further and as you say we look forward to helping anyone else you knowKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

I’d like to say a big thanks to Richard…

I’d like to say a big thanks to Richard and all the team at Woodford for helping us find our new home, the service we received was brilliant, after our purchase fell through with another agent, he took the time to understand what we wanted and gave some good advice, showed us some great houses and they turned a stressful time into a positive experience, I couldn’t recommend them highly enough. Puts other agents to shame

James · 23 November 2018

Agent replied · 26 December 2024

Dear Mr Holdforth,Thank you very much indeed for your kind words and 5 Star review of our Woodford Green office and in particular Richard there. He will be absolutely delighted he was able to help you find your new home and move forward in life.On behalf of the whole team I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director

5/5

Google

Great friendly service from Terri and the team. A completely stress free experience without the hard sell approach. Thanks for everything. Terry and Pat

Terry · 9 December 2024

Agent replied · 8 December 2024

Many thanks for your fantastic 5* review Terry. I will of course pass on your kind hearted words to our Billericay branch. Best wishes, Lucy, Customer Relations.

5/5

Trustpilot

Thank you Janine!!

Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!

Sarah · 11 August 2017

Agent replied · 26 December 2024

dear Sarah,Thank you for making your kind comments regarding the unsung hero that is Janine in my Wanstead office.Janine has so much experience and knowledge in the sales progression field that she now plays such a major role in what we do.Thanks againRob.wadeAssociate Operations Director

5/5

Trustpilot

Gizem was very professional and …

Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).

Raliah · 11 December 2017

Agent replied · 26 December 2024

Dear Raliah,As you say understanding the clients needs and being on hand to help through what can be a difficult process is our aim on every occasion. I am pleased to see that Gizem has certainly helped you not only find your dream home, but also take away any concerns by being on hand to help.I wish you the very best in your new home, we will always be here to help you or anyone your know.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Chingford Branch

I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.

Kerry · 17 April 2016

Agent replied · 26 December 2024

Dear Ms Dean,Thank you very much for your kind comments regarding our Chingford office and in particular Jess. She is someone who has a real passion to help all customers fulfil their 'dream move' and will be delighted that you have chosen to recognise her efforts with a 5 Star review.I hope your search comes to a successful conclusion soon, I am sure Jess and the rest of the Chingford team will stop at nothing to see that it does!Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

i have been dealing with the Epping…

i have been dealing with the Epping office with the sale of my house and purchase of the new one..all the staff have been fantastic especially Conor Coleman who goes that extra mile it is a pleasure dealing with him and i wouldn't hesitate to recommend Douglas Allenin fact i have said to several viewers who didnt have their properties on the market go and see Conor he will look after you.Mimi Williams

Mimi · 20 February 2019

Agent replied · 26 December 2024

Dear Mimi, Thank you for your kind feedback and recommendations that you have made. I will pass back your feedback to Conor for going the extra mile and being a pleasure to deal with.We are always looking to offer a premium service to our clients by ensuring the staff are always on hand and willing to go over and above what is expected.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Excellent Service

Janine Briggs based at Wanstead dealt with the purchase of our new house. Her service was brilliant, not only did she know exactly what we needed her proactive approach to certain delays was paramount to ensure that we completed on time. It was such a relief to work with someone who really cared whilst going through a stressful time. Thanks Janine for making this happen for us we really appreciated your support! Bal & Kalps

Bal · 5 April 2017

Agent replied · 26 December 2024

Dear Bal,thank you for your kind words regarding Janine from my Wanstead office. Janine is a key member of staff ho has worked for us now for well over 25 years ! As you say she has a great approach in what she does and its nice to see that she has made such a difference.Good luck in your new homeRob WadeAssociate Operations Director

5/5

Trustpilot

Will Nash

Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so. I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.

Sula · 11 January 2016

Agent replied · 26 December 2024

Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews

Questions about Connells Billericay

How many reviews does Connells Billericay have?

Connells's Basildon office has 896 reviews across two platforms: 84 on Google, 812 on Trustpilot (across the whole business).

What is Connells Billericay's rating?

Connells Billericay is rated 4.6 out of 5 across all 896 reviews, and 4.7 out of 5 on Google from 84 reviews.

Where is Connells's Basildon office?

Connells Billericay, The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT.

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