Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Janine!!
Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!
Sarah · 11 August 2017
Agent replied · 26 December 2024
dear Sarah,Thank you for making your kind comments regarding the unsung hero that is Janine in my Wanstead office.Janine has so much experience and knowledge in the sales progression field that she now plays such a major role in what we do.Thanks againRob.wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotGizem was very professional and …
Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).
Raliah · 11 December 2017
Agent replied · 26 December 2024
Dear Raliah,As you say understanding the clients needs and being on hand to help through what can be a difficult process is our aim on every occasion. I am pleased to see that Gizem has certainly helped you not only find your dream home, but also take away any concerns by being on hand to help.I wish you the very best in your new home, we will always be here to help you or anyone your know.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotChingford Branch
I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.
Kerry · 17 April 2016
Agent replied · 26 December 2024
Dear Ms Dean,Thank you very much for your kind comments regarding our Chingford office and in particular Jess. She is someone who has a real passion to help all customers fulfil their 'dream move' and will be delighted that you have chosen to recognise her efforts with a 5 Star review.I hope your search comes to a successful conclusion soon, I am sure Jess and the rest of the Chingford team will stop at nothing to see that it does!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpiloti have been dealing with the Epping…
i have been dealing with the Epping office with the sale of my house and purchase of the new one..all the staff have been fantastic especially Conor Coleman who goes that extra mile it is a pleasure dealing with him and i wouldn't hesitate to recommend Douglas Allenin fact i have said to several viewers who didnt have their properties on the market go and see Conor he will look after you.Mimi Williams
Mimi · 20 February 2019
Agent replied · 26 December 2024
Dear Mimi, Thank you for your kind feedback and recommendations that you have made. I will pass back your feedback to Conor for going the extra mile and being a pleasure to deal with.We are always looking to offer a premium service to our clients by ensuring the staff are always on hand and willing to go over and above what is expected.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotExcellent Service
Janine Briggs based at Wanstead dealt with the purchase of our new house. Her service was brilliant, not only did she know exactly what we needed her proactive approach to certain delays was paramount to ensure that we completed on time. It was such a relief to work with someone who really cared whilst going through a stressful time. Thanks Janine for making this happen for us we really appreciated your support! Bal & Kalps
Bal · 5 April 2017
Agent replied · 26 December 2024
Dear Bal,thank you for your kind words regarding Janine from my Wanstead office. Janine is a key member of staff ho has worked for us now for well over 25 years ! As you say she has a great approach in what she does and its nice to see that she has made such a difference.Good luck in your new homeRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWill Nash
Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so.
I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.
Sula · 11 January 2016
Agent replied · 26 December 2024
Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA recent sale through Chigwell branch
The colleagues at Chigwell branch,Robin, Sarah & Aseena have been totally professional and never stopped communicating with us, even when things weren’t going our way.We were selling our Dad’s house and as he is 82, one of our main conditions was that he was kept away from any unnecessary stress regarding the sale. They absolutely honoured this condition and kept any stress to a minimum. Thank you John, Stewart and Eva.
Stewart · 3 April 2019
Agent replied · 26 December 2024
Dear Mr Enever,Thank you so much for your 5 Star review concerning the sale of your father's home through our Chigwell office. Robin and his team are true professionals who would have taken great personal pride in insuring your instructions were met and that they were successful with completing the move.On behalf of the whole team, thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotRosalie is fantastic
Rosalie is fantastic Rosalie was efficient, professional, really helpful and always available. She kept me sane throughout the process right to the very end until completion. She went over and beyond the call of duty. I am so grateful for all the hard work and time you put in to help me. It really was a pleasure doing business with you.
Ann · 22 December 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotJodie & Joanna …
Jodie & Joanna have been very helpful with our settlement in our new house and any questions that we have had they always had an answer. Their team is also very supportive and kind. I highly recommend Douglas and Allen.Kind Regards Borislav Irena
Bobby · 9 October 2023
Agent replied · 26 December 2024
Hi Bobby,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they've been throughout your process.Best wishes,Douglas Allen.
★★★★★ 1/5
Trustpilotthis is review is for East ham branch !
this is review is for East ham branch !I was disappointed"I was disappointed with the services provided . There were several instances where I had to follow up multiple times to get a response, and the agent seemed to lack knowledge about the properties they were showing. In addition, there were several mistakes in the paperwork that caused delays in the process. I would suggest that improve communication and attention to detail to provide a better experience for your clients."
Verco · 24 May 2023
★★★★★ 5/5
TrustpilotExcellent service
We recently moved and we dealt with Stuart Pass of the Wickford branch. The service we recieved was absolutely first class. He was very professional at all times, kept us fully updated at all times and was a pleasure to deal with and to be honest even at times when he was out if the office, the rest of the Wickford team did a superb job and I would definately recommend them. JonWickford
Jon · 8 November 2016
Agent replied · 26 December 2024
Dear Jon, Thank you for taking the time to add your thoughts on the service from Stuart and the team at Wickford office. I am pleased to see that you received the level of service we strive to achieve every time. Keeping clients updated and being available to offer advice and assistance all the way through the sale process is key to making the move as stress free and easy as possible.I wish you all the best for the future and look forward to being of assistance in the future.RegardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotWoodford Green office - Katie Battleday
We have had a few viewings with Katie form the Woodford Green office and she was very nice and helpful, she explained everything we needed to know in detail and was a genuinely nice person to speak to.
We felt that we were looked after and that the Agent was working for us as well rather than just for the Vendor as it normally happens with estate agents especially in the current climate.
Mrs · 25 January 2016
Agent replied · 26 December 2024
Dear Mrs Bonchev,Thank you very much for your kind words regarding the help you are receiving from Katie and our Woodford Green team, they will be delighted with your recognition.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleFantastic Working with Connells especially Caroline, Lisa & Laura . Even though they were the Vendors Agent any Questions I had were swiftly replied to with Clear & Concise Guidance when requested.
Craig · 8 May 2024
Agent replied · 25 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience buying through Connells.. Caroline is very understanding, polite and very professional. Thank you very much for your great customer service and help. Will definitely recommend to family and friends.
Great service- 5 stars! Very fast response and very accommodating- thanks to Lisa,Christine and Roland also! Great team working at this Branch!
Myat · 26 October 2022
Agent replied · 25 October 2024
Thank you Myat for your time taken for the amazing 5* review. We wish you all the very best with your onward purchase.
★★★★★ 5/5
TrustpilotRose Green & Richard Lewis
Chelsey has been very supportive during the process of my brother's house sale. It was very challenging at times, however she was always there to offer advise and update us on the situation. This all happened during Covid 19. Her work ethic on point.She is an asset to DA, and for that reason we would not hesitate to recommend this company to our family and friends.
Rose · 10 August 2020
Agent replied · 26 December 2024
Good afternoon Rose. Thank you for your lovely review regarding Chelsey and we are pleased to hear that she was able to support you and brother during your brother's house sale. Chelsey is an asset to our team and I'm sure she will be very appreciative of your comments. Kind regards,Danielle
★★★★★ 5/5
GoogleGreat experience buying through Connells.. Caroline is very understanding, polite and very professional. Thank you very much for your great customer service and help. Will definitely recommend to family and friends.
Great service- 5 stars! Very fast response and very accommodating- thanks to Lisa,Christine and Roland also! Great team working at this Branch!
Myat · 11 October 2022
Agent replied · 11 October 2026
Thank you Myat for your time taken for the amazing 5* review. We wish you all the very best with your onward purchase.
★★★★★ 5/5
TrustpilotRyan has been brilliant
Ryan has been brilliant, both myself and my family have been highly impressed with the standard of service I have received. Ryan is knowledgeable, professional, prompt and friendly. I would highly recommend using Ryan for a mortgage application, as a first time buyer he has explained everything thoroughly and clearly making something that is all new to me as straightforward and as simple as possible.Thank you Ryan!
Hayley · 28 February 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat support for first time buyer
I have found this estate agent in Walthamstow super helpful! As a first time buyer it is a pretty daunting task to buy your first property but the whole team and especially Maria have been really supportive. They have offered additional services and information without being too pushy. It’s been good building a rapport with them and would recommend to anyone trying to buy a property in E17
Ian · 11 October 2019
Agent replied · 26 December 2024
Dear Ian,Thank you for posting your 5 star review regarding Maria and the team in our Walthamstow. Its great to see that they have been very supportive. I hope that the additional services were helpful.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI would just like to commend Chadwell…
I would just like to commend Chadwell Heath for a friendly welcoming atmosphere when I came into the branch.The staff were really helpful in terms of advising me on the processes with buying a home and referred me for a mortgage appointment, unfortunately my plans have changed but in the near future I will definitely be coming to them to buy a property.Special thanks to Michael, Michelle and Waqas!
Ruby · 30 March 2019
Agent replied · 26 December 2024
Dear Ruby, being available to help our clients and offer impartial advice to ensure they are fully aware of how to move forward is the key to our success. Thank you for taking the time to add your thoughts on how the team at Chadwell Heath helped you. We look forward to offering every assistance when you are ready to move forwardKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
Trustpilotvery helpful and knowledgeable
I would like to take this opportunity to personally thank Jat and Lucy for all their hardwork they have put in to helping me find a property. Unfortunatly i did not purchase through douglas allen, as they did not have a suitable property for myself. However the customer service i recieved was outstanding and very professional. I would most definitely recommend. Thank you for all your help, have a happy new year.
Clair · 31 December 2015
Agent replied · 26 December 2024
Dear Clair,Thank you very much for your 5 Star rating of the service you received from our Walthamstow office, in particular from Jat and Lucy there. They will be delighted that you have found the home you wanted and that their efforts have been recognised by you in this way.I wish you a happy New Year in your new home!Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSigned up due to Maureen!
We signed up for listing our property with Maureen Grey at the East Ham branch as she was an absolute pleasure to work with. She had a wonderful nature, transparent and professional in ALL aspects of her conduct. The rates offered are great and we are really excited to be on the market for what we hope will be a success. Either way, we certainly recommend Maureen and can’t speak more highly of her! Thank you, Rishi & Brioni Lal
Brioni · 14 March 2023
★★★★★ 5/5
TrustpilotExcellent Professional Service
I would just like to say a big thank you to Aseena, Robin, Matthew & Tanya for their dedicated hard work, advice and for their professional service in selling our flat. We were kept fully informed all of the way through the viewing and sales process right up to the final completion. Very satisfied customers! We would recommend this company.
Frances · 26 September 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThank you Andrew!
Applying for a mortgage isn't an easy process! Andrew Seymour of Woodford Green branch has not only made it easy but also enjoyable through his profeesional & friendly approach! Thank you Andrew!
JAFF · 7 April 2024
Agent replied · 26 December 2024
Hi Jaff,
Thanks for leaving us a review. I'm delighted to hear that Andrew was able to help make the process a little easier.
Barkingside Branch Manager
★★★★★ 5/5
TrustpilotEllie has been fantastic in supporting…
Ellie has been fantastic in supporting me through the journey of finding a home for my family. Her customer care is exceptional. She made sure I was aware of all the other professionals that will support me in this journey. I have not yet found the ideal home but know she is doing her best as I am very picky.
Madina · 25 August 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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