Trusted Agent profile · Basildon

Connells Billericay reviews in Basildon

4.6

★★★★★ Excellent

896 reviews across 2 platforms

The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT

Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 896 reviews on two platforms, including 84 Google reviews rated 4.7.

Google logo

4.7 / 5

84

Reviews on Google

This office

Trustpilot logo

812

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Natasha Tomlins (Mercieca) HERO

Just want to give a huge shout out to Natasha Tomlins (Mercieca) for going WAY above and beyond in her support. Natasha ensured the whole process was trafficked through as quickly as possible, without Natasha we would have never met our mortgage deadline on our new place. Natasha emailed and called all parts of the chain honestly every day and delivered concise updates that kept me at ease when all my hair was falling out.It felt like an incredibly personal service and I knew I could rely on Natasha to support me throughout the whole process. Cannot recommend Natasha and DA enough, we lost our first buyer and Natasha still managed to keep us on track with a new buyer and a tight timeline. Thank you so much!

Sam · 14 July 2022

5/5

Trustpilot

linda

A great service from the Loughton branch through which I sold my house and bought another . Would give more than 5 stars ifpossible ! A special thanks to Luke for his hard efforts and to Gregas well as Matthew and Gaby . And , a mention also for Janine .Can't heap enough praise and would certainly recommend toothers .

Linda · 29 February 2020

Agent replied · 26 December 2024

Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen

5/5

Trustpilot

Sales Progression

Re: Natasha Tomlins Reaching exchange of contracts as been a long and stressful road. I could not recommend Natasha more highly. She went well above and beyond the call of duty on so many days, persistently chasing solicitors to ensure the job got done. Thank you Natasha for all your extraordinary work, it is so very much appreciated!

Chris · 27 August 2020

Agent replied · 26 December 2024

Good afternoon Chris, Thank you for your lovely review regarding Natasha. We are glad to hear that you feel she went above and beyond. I'm sure she will greatly appreciate your kind words. I'll be sure to pass them along. Kind regards,Danielle

5/5

Trustpilot

Super Rosie from DA Ilford

Just a few words to say how lovely it was to meet Rosie last Saturday; it was our second time we met her so she could show us the property again; Rosie was simply AMAZING. Herve

Herve · 7 August 2023

Agent replied · 26 December 2024

Hi Herve,Thank you for leaving a review! It's great to hear how amazing Rosie has been whilst showing you around a property.Best wishes,Douglas Allen.

5/5

Trustpilot

Excellent / Professional Service

Although their fees were slightly higher than other estate agents, I could tell from the very first visit/meeting that it would be worth it. I received a professional service throughout the whole process. Jessica and Natasha were amazing. Easy to communicate with, supportive, alway available to help and when they were not they got back to me in a very timely manner. They were the only constant form of communication in what was a stressful process which made life a lot easier for me. If I had to do this all over again I would still pick them. They are worth every penny. Highly recommend their friendly, down to earth, professional service. Thank you to the whole team at the chingford branch!!

Mickela · 19 June 2022

4/5

Trustpilot

East Ham Branch - Thank you

I would like to thank Maureen Grey, Andrew Bilby, Natasha, Kam & team for a job well done.At times it was difficult and challenging but we got through in the end. I do appreciate your hard work. Team, keep up the good work, as trying as it may be... Here's to many more sales in the future - it's all worth it.

Lisa · 8 November 2018

Agent replied · 26 December 2024

Dear Lisa, Thank you for your feedback, I am pleased to hear that the team in East Ham did a job well done and whilst it was challenging the focus and drive was to help everyone get there in the end.I wish you all the best for the future and we would love to help you our anyone else you can recommend in the future.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Professional & Friendly Service

The initial meeting was professionally handled with all bases covered. Subsequently when faced with what appeared to be major problems with our purchaser, reassurance was provided and appropriate action taken promptly. Lynburge Rene was particularly helpful and supportive at this point. Sale has now been completed. I have already recommended a friend to the firm and their sale went through to their complete satisfaction.

John · 15 December 2015

Agent replied · 26 December 2024

Dear Mr Spero,Thank your for your 5 Star review of selling your home through our Barkingside office, Dan, Lynburge and the whole team there will be delighted that they were able to provide you with a service that has been recognised in this manner.Help and support during the transaction are invaluable in achieving a successful move and I thank you for choosing Douglas Allen to do this for you.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Friendly and helpful every step of the way

My partner and I bought our first house from Khaleesha at the Woodford Green branch. From the first phone calls, through viewings, sorting out finances, offers, and finally getting the keys (and a great big hug), we felt well supported in what was a very new process for us. Khaleesha made us feel at ease and we trusted her every step of the way.

Amie · 1 October 2015

Agent replied · 26 December 2024

Dear Ms Sapford,Khaleesha is a long-serving star within our Woodford Green office and I am delighted you have found what many others before you found too, that there's no-one more helpful when it comes to buying or selling their dream home than her!Thank you very much for providing your comments, they will be a great source of satisfaction for Khaleesha and her Woodford Green team.Kind regards,Jon Holden - Managing Director, Douglas Allen

1/5

Trustpilot

Pls avoid this estate agent in Epping…

Pls avoid this estate agent in Epping Essex .we have had a very a bad experience with Douglas and Allen “they have treated us really bad they have lied to us and left us dangling on the other end when they had told us they had sold the property we wanted to buy and they excepted our offer at that time .Douglas and Allen done a dirty and kept that property we wanted to buy for some one else and made out it was sold it’s disgusting for them to treat us like this so pls do not get caught out with this agent Douglas & Allen Epping .it’s a warning to everyone .

Jackie · 20 October 2023

Agent replied · 26 December 2024

Dear Jackie,Thank you for taking the time to leave a review and we’re sorry to learn that you are dissatisfied with the service provided. We would like to assure you that customer service is of the utmost importance to us, and we would appreciate you contacting our Customer Support team to discuss your concerns in more detail, you can reach us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards,Douglas Allen

5/5

Trustpilot

Tom Fitch Hornchurch Branch

Tom Fitch Hornchurch BranchWe have just completed on our first home and are extremely happy with the service Tom in the Hornchurch branch provided us! He was clear, consise and kept us in the loop with everything! David the manager in branch was very good as well! Helpful! Thank you Hornchurch Team! Jordan Allen & Taylor Petrie

Jordan · 31 July 2020

Agent replied · 26 December 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

Stepped in and helped us out.

After being let down by our on line agent at nearly every step. We contacted Stuart who made time for us the same afternoon. The process of putting our house back on the market was made so easy by Stuart and his team. Hazel, Darren and Benjamin kept in regular contact and answered every question with professionalism and care. Thank you Wickford Team

Clare · 19 November 2015

Agent replied · 26 December 2024

Dear Ms Collins,I am so glad that Stuart and his Wickford team were able to step in and 'save the day!' When you are selling your home the last thing you need are additional worries so it would have been our pleasure to help you at every step of the process.Thank you for taking the time and trouble to post this 5 Star review and of course for your custom.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Thank you Ahsan!

Can't thank Ahsan enough for his help, patience and professionalism at all times assisting my parents with the sale of their property so far. They have lived in the same house for 47 years so as you can imagine leaving is a great wrench for them on an emotional and practical level. Ahsan has given a first class service going above and beyond

Clare · 14 August 2015

Agent replied · 26 December 2024

Dear Ms Woods,It must have been a daunting experience for your parents to move home after so many years in their property so I am extremely please to hear that Ahsan from our Ilford office has been such a help and reassurance. Ahsan is an extremely valued member of our Douglas Allen team and I am sure he will be chuffed with your kind comments.If we can do anything more for your parents or yourself please do not hesitate to ask.Regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Amazing service and assistance.

The Lettings Manager Joanna Martin went above and beyond to help myself and my children when became homeless in January 2022. Due to unfortunate circumstances, we ended up in a womens refuge because other agents were unable to help or even try to help. Thanks to Joanna we stayed in the hostel for less than 3 weeks as she managed to find a Landlord who would rent a property to us. I wish there were more agents out there like Joanna, I will be eternally grateful.

LC · 24 March 2022

5/5

Trustpilot

Professional, warm and responsive

Natasha was very helpful from the get go. She was responsive to calls, email and keeping me regularly updated.She's professional and yet approachable. Always willing to explain things more clearly when asked.

Inches · 26 September 2023

Agent replied · 26 December 2024

Hi Inches,Thank you for leaving a review! It's great to hear how helpful you've found our agent, Natasha, to be throughout your experience with us.Best wishes,Douglas Allen.

5/5

Google

Great team. Very helpful. Highly recommend. They take the time to talk to you as a genuine person. They would be my first go to place in Billericay for property.

Grayson · 17 October 2025

Agent replied · 17 April 2026

Thank you so much for your kind words! We strive to provide exceptional customer service and it means the world to us to hear that we have succeeded. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

I invited 4 agents in to value out home…

I invited 4 agents in to value out home and James was by far the most knowledgeable, I then met Jess and the Kaitlin and I was immediately filled with confidence, the Team then secured me a buyer at a fantastic price, I would also like to recommend Kally who arranges our mortgage for us stress free.Mr C

Alex · 8 December 2019

Agent replied · 26 December 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

Satisfied Seller

Maureen and her Team in the East Ham Branch were all excellent and very professional. Hasan dealt with any queries I had promptly, as did Rosalie. I was kept informed at all times in what can be a very stressful time. This was the second time my family have used this branch and both times the service was above and beyond of what was expected. We had an offer within the first week of the house going on the market. I would definitely recommend them.

Fahre · 28 February 2022

5/5

Google

We recently viewed a property with Terri and we was impressed with her friendly approach. We felt confident to ask questions and get straight forward answers.

Robert · 17 November 2025

Agent replied · 17 April 2026

Thank you for your kind words and for choosing us to help you with your real estate needs! We pride ourselves on providing excellent customer service and making the buying process as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Excellent customer service - Ilford Branch

We have had an excellent experience so far with this branch. Special mention to Jat Matoo who went above and beyond to ensure a smooth purchase including liasing with my buyer due to shortcomings with the agent dealing with my sale. Would have no hesitation in recommending this branch, and specifically Jat who is a credit to the company.

Morium · 1 February 2019

Agent replied · 26 December 2024

Hi Morium,Thank you for posting your 5 star review regarding Jat in the Ilford office. I was pleased to see that yet again he has gone above and beyond in helping you achieve your move.Thanks AgainRob wadeAssociate Operation Director

5/5

Trustpilot

Massive thanks to Natasha Tomlins

My purchase took 11 months to complete and we experienced some last minute problems which almost resulted in the purchase falling through. Had it not been for Natasha’s persistence in chasing all parties involved, I am certain we would not have completed before my mortgage offer expired. Cannot thank her, Steve and the team enough.

Dean · 6 August 2020

Agent replied · 26 December 2024

Good afternoon Dean, Thank you for taking the time to write this review, especially with you kind words about Natasha, Steve and the rest of the team. I'm sure they will greatly appreciate your comments and I'll be sure to pass them along.Kind regards,Danielle

5/5

Trustpilot

Great service

Even though we haven’t found our ideal property yet Tai has been extremely helpful, calling whenever there is something new on the market. He is extremely friendly and is going above an beyond to help us find what we are looking for!

Pearl · 17 October 2022

Agent replied · 26 December 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

An outstanding Estate agents with an…

An outstanding Estate agents with an outstanding team, Chelsea Baldwin who chases everyone up and goes the extra mile every minute of the day, for everyone. The sales team consisting of Adam Jabbar, Joanne Butler were brilliant, headed by David Tomlins, I can't thank them all enough. This is without doubt the best Estate Agents in Hornchurch

MXX · 25 November 2019

Agent replied · 26 December 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Trustpilot

Highly recommend

I would highly recommend Joanna and her team at the Basildon letting office, I’ve had outstanding service and they have been very helpful and approachable. Very pleased.

Jackie · 14 December 2023

Agent replied · 26 December 2024

Hi Jackie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how outstanding you've found the service to be throughout.Best wishes,Douglas Allen.

5/5

Trustpilot

All of the guys in the Loughton Branch…

All of the guys in the Loughton Branch were very helpful and patient over the 15 months from start to finish. People like Sam, Andy and Gregg as well as Janine, in her support role to get the deal over the line, were essential in helping to get us to our new house. Good work by all concerned.

Ron · 29 October 2018

Agent replied · 26 December 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Connells's Google reviews

Questions about Connells Billericay

How many reviews does Connells Billericay have?

Connells's Basildon office has 896 reviews across two platforms: 84 on Google, 812 on Trustpilot (across the whole business).

What is Connells Billericay's rating?

Connells Billericay is rated 4.6 out of 5 across all 896 reviews, and 4.7 out of 5 on Google from 84 reviews.

Where is Connells's Basildon office?

Connells Billericay, The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT.

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