Trusted Agent profile · Basildon
★★★★★
893 reviews across 2 platforms
The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT
Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 893 reviews on two platforms, including 84 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotGita VJN
I take great pleasure in writing this comment for this Company. Lucy is a great asset for them and its a great pleasure dealing with her. She went that extra mile to secure a property for us. Very pleased with the Customer Service we received from her and looking forward to have more more interaction with her. Very commendable indeed. Thank you so much Lucy♥️
5/5
TrustpilotThank you to Nicolle Eustration
Two months later than we expected we finally "exchanged contracts" yesterday. Thanks to Nicolle Eustration and her hard work keeping everyone in the chain informed and chasing problems until they were resolved. Without your help and co-ordination, I am sure we would not have reached "exchange of contracts" . Many thanks for going that extra mile Nicolle.
Dear Ms Davenport,Thank you very much for your feedback regarding Nicolle. Very few estate agents have Sales Progressors to do what Nicolle does in keeping on top of sales once they have been agreed and their customers are all the poorer for it. Nicolle often goes above and beyond the call of duty to ensure every customer buying or selling through Douglas Allen moves in the most stress-free manner possible and she will be delighted to see her efforts have been recognised in your review.I wish you much happiness in your new home.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotMy experience with Ann-Marie - Woodford Green Branch
My experience with Ann-Marie has been extremely enjoyable and productive. She has been extremely professional, warm, knowledgeable and friendly. It has been a pleasure to view properties with her as well as experience her focus, enthusiasm and confidence in trying to sell my house. I cannot recommend Ann-Marie highly enough.
5/5
TrustpilotAnn Marie
Ann Marie, Stuart And Andy have made the process of buying a house so simple and streamline it’s been an absolute pleasure working with all three. They are all very attentive and make it a conscious effort to make the customer feel comfortable and confident about their decisions at all times. Thank you once again for all your help.
Good morning Nandunica, Thank you for your lovely review! We're thrilled to hear that our team made your house-buying process simple and streamlined. We strive to help our customers through what can be a stressful time. Best wishes, Douglas Allen
5/5
TrustpilotExcellent, especially Janine Briggs
From start to finish Douglass Allen were execellnt when it came to selling our property. Janine Briggs especiialy help cordinate the whole processs keeping in contstant touch with updates. Her true professionalism shone through and nothing was a problem. I would highly recommend Janine and her team to anyone looking to buy or sell their property.
Dear Mr Carter,Thank you very much indeed for your kind words relating to Janine Briggs and your 5 Star review. Janine is one of a rare breed, a Sales Progressor who is 100% focused on turning a sale into a home-move and has been successfully doing this within Douglas Allen for almost 30 years! Most agents don't employ Sales Progressors and hopefully you have positively benefitted from our decision to do so right across our company.Thank you very much for choosing Douglas Allen to sell your home, your custom is genuinely appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotStewart was very supportive whenever I…
Stewart was very supportive whenever I came. I rate your service 5stars. Wish you all the best.
Dear Sharda,Thanks for leaving us a five star review, we really appreciate it. Douglas Allen, Ilford Branch
5/5
TrustpilotWickford branch
We used them for the sale of our house and the purchase of our new house and they were fantastic. Stuart and Natasha were always at the end of the phone to help with any queries and for peace of mind. We would not hesitate to use them again and will definitely be recommending them :)
Dear Sarah, thank you for your feedback with regards to Stuart and Natasha and the Wickford office, I have passed this on to all the staff. It is our aim to ensure that we help clients from the moment they first contact our offices right through until the day they move in, we are fully aware that house buying for most clients can be a concerning time and we always want to be available to offer the help and give you as you say that peace of mind. I would like to wish you the very best in your new home and look forward to being of further assistance in the future. Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotI mainly dealt with Jordan and Joe who …
I mainly dealt with Jordan and Joe who were an absolute pleasure to contact. Their professional, understanding approach, where nothing was too much trouble made the whole selling process far less stressful. My thanks to Tanya and robin who mediated between the buyers and my solicitors. Thank you for your hard work. An excellent team
Dear Fay,Thank you for your 5 Star review of our Chigwell office who will take much pleasure from knowing they were able to help you so much in selling your home. We never forget that you are spoilt for choice when it comes to choosing an agent so we are determined to make sure that our results talk louder than others promises.Robin, Joe, Jordan and the whole team will be chuffed with your recognition and will join me I'm sure in thanking you for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotI’m a first time buyer
I’m a first time buyer, I had good encounter with one of the property agents ( Tia ) which she was very helpful in explaining all the process as well as get me my Agreement in principle with their Mortgage advisor. Thanks Tia
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotSarah Fitzgerald at Chigwell branch
Sarah is an incredibly warm, receptive and helpful senior professional based in the chigwell branch, she understood our specification and urgency to find a home since day 1 of meeting her and supported us throughout the process, if your looking into this area i would highly recommend approaching Sarah to help you out!
Dear Customer,Many thanks for your kind endorsement of Sarah at our Chigwell office. She really is a credit to our company and will be delighted with your recognition.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotI dealt with Shana who was really…
I dealt with Shana who was really lovely and helpful. She was very informative, knew the area like the back of her hand and genuinely showed an interest in us as people which is rare these days... I'd recommend asking for her if you're looking to find your dream home
Hi Iain,Thank you for posting your 5 star review regarding Shana in the Chingford office . I am sure she will be delighted that you have done this as a testimonial to her work with you.Shana has a genuine passion for what she does and it looks like it is shinning through.Thanks AgainRob WadeAssociate Operations Director
5/5
GoogleLewis Kirk has been an absolute superstar, he has been so kind, reassuring and such a bubbly person through the whole process, the best key contact you would wish to have when buying your first home! Managing this all through the pandemic and allowing us to have the keys of our house less than 4 months after our offer was accepted. Thank you Lewis! Would absolutely recommend and not go anywhere else.PositiveResponsiveness, Quality, Professionalism
4/5
TrustpilotDauglas Allen Basildon Branch
Simon at Basildon Branch was very professional and provided us with all the information we wanted. We agreed on sales after the open house which was pretty quick and credit to their advertising power. I will recommend Dauglas Allen Basildon Branch to family and friends in future. Thank you Simon and your great team.
Dear Mr Jones,Thank you very much indeed in choosing our Basildon office to sell your home successfully and for your kind words regarding Simon and his Basildon office.I am glad you mentioned the effectiveness of our Open House and Advertising, many people think "all agents are the same" however the results we achieve for our customers time and time again prove that they are not.You must have been spoilt for choice deciding which agent to use and I am glad that your decision to trust your home with Douglas Allen has proved the correct one.Sincere thanks for your customRegards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotHighly recommend
Natasha at the Wickford branch has been really great at keeping me updated from the start of my sale to the day of exchange. She has been brilliant at chasing up solicitors and buyer to keep the sale running smoothly and rang me to confirm my contract exchange within minutes of it happening and was as excited as I was! A real pleasure to work with this company and would highly recommend.
Hi Carol,Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Natasha, has been and how she's kept you updated from start to end of your sale and shared your excitement when the exchange was confirmed.Best wishes,Douglas Allen.
1/5
TrustpilotNot good . False information. Unprofessional
I am sangeeta and I had an appointment to view a property at 137 Regent house,Brentwood Essex at 4 pm on 18 Feb. I reached there on time but when I reached there , there was no representative at property to attended visitors and 137 house that was mentioned in mail from their team was not there in entire building it was up to 136 apartments only in that building. We called multiple times at give number in the mail but didn’t provide any support, every time new person pickup the call with some random wrong information with great believe . It was really wired dealing in such situations in which authority who provided that information you on mail itself saying that they don’t know any details on same . I would not recommending anyone to trust their team just on their mail or any kind communications first time , you should confirm things with them multiple times in written.
Dear SangeetaThank you for taking the time to provide us with your feedback and we are sorry to learn of your experience.Having spoken directly with the member of staff that arranged your viewing, he has confirmed that he arrived at the property at 15.50 and waited, before walking around the building looking for you until 16.15, at which point he regrettably had to leave as he had another viewing appointment to attend. I can see that you spoke with our Customer Service Centre during this time as the phone lines in our Billericay Branch were busy, and you explained that you were in the reception area waiting. The reception area for this particular property cannot be accessed without a code, which you had not been provided with and therefore it appears that you and the member of staff may have been waiting in different buildings. We regret any inconvenience experienced and can assure you that we will be in touch with you shortly to discuss rearranging your viewing. Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Support department on 01702 540802.Thank you and kind regardsDouglas Allen Customer Support
1/5
TrustpilotI do not recommend
I would not recommend this company even if you are desperate to sell your property. They approached me to list my property and when I said the price that I want is £345K for a new build 1 bed flat 77smq on a main road, they suggested that I am not going to achieve even £300K. This is even less than what I paid when I bought the flat in 2019!They are just looking for an easy sale without much effort.Also, they keep suggesting their mortgage adviser who is apparently working in their branch through a partnership as the best specialist in the area. When I had a chat with her and mentioned that I used L&C mortgages before, she said that "they are not that good, don't they", well they are actually amazing and FREE. When the sales agent spoke with me it sounded more like he tries to sell this lady's services than helping me to sell my flat. Honestly, this is a horrible and very stressful experience, especially for a first-time seller, who is trying to make their next move.
Dear EmanuilaThank you for leaving your review and we are disappointed if our service was not of the standard that you expected.Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk.We look forward to hearing from you.Kind regardsDouglas Allen
5/5
TrustpilotFantastic service and very helpful…
Fantastic service and very helpful indeed. They also continued to be helpful once I had decided to buy a property with another agent as I felt that was the right one, which is a level of professionalism which is impressive (for example by recommending a surveyor). Particular thanks to Aseena and to Stephen.
Dear Jack,Thank you very much for your 5 Star review. Both Aseena and Steve will be delighted with your recognition too and be only too pleased they were able to help you successfully complete your move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotWaseem Khan - East Ham Branch
I had a wonderful experience in the East Ham branch. The staff were friendly and helpful but especially Waseem Khan who we dealt with mostly on this occasion. He was patient, informative and listened to what we were looking for. I thoroughly enjoyed the expereince and look forward to working with him again soon.
Hi Tricia,Thank you for taking the time to write a review regarding Waseem at my east Ham branch. I hope he helped you find your dream home. We spend a lot of time e coaching our staff so that people like you receive this kind of service.Thanks AgainRob wadeAssociate Operations Director
5/5
Trustpilotbought a house in woodford green
I would like to say thank you very much Kaleesha from woodford green branch. You really helped me alot through out my buying house process. it was my first time and you made it easy kept me informed at each level. I would also like to say thanks to Nash he also helped me.
Dear Mr Shahzad,It is very kind of you to post your review of the service given to you by Khaleesha and Will at our Woodford Green office. Both are true professionals who take great pleasure in helping our customers through the whole buying process.Thank you for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotVisited Woodford green and had a few…
Visited Woodford green and had a few queries about getting myself onto the property ladder. Steve Ford was very informative and gave me all the answers I needed and more, I don’t think there’s any question he wouldn’t have an answer for. Very friendly and helpful, a credit to the company.
Dear Mr J,Many thanks for your 5 Star review regarding the help you received from Steve at our Woodford Green office. Buying your first property is a huge undertaking and should ultimately be a pleasurable one so I am glad Steve gave you good advice in this matter.Kind regards,Jon Holden - Managing Director
5/5
GoogleWe were there to see property on Saturday. Christine was great help to view. Lisa was alway hands on when we called. A truly Professional Team. Roland you are a Gem in your office.
It has been a pleasure helping you secure a new family home and thank you so much for the 5* review.
5/5
TrustpilotVery pleased with the level of service…
Very pleased with the level of service they provided us with. Caroline and Alex were extremely helpful.
Hi Ozgur,Thank you for leaving a review! It's great to hear how pleased you are with the service you've received from our agents.Best wishes,Douglas Allen.
5/5
TrustpilotArbaz East Ham branch is excellent!!
Arbaz is currently dealing with the sale of my house at Meanley Road. So far, he is doing a brilliant job. We have had a few offers in already without the property being on the market officially. He is also very pro efficient and easy to approach.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotHornchurch Branche
David and Arif from the Hornchurch branch have been great so far! They are very informative and extremely attentive to all of our questions. They understand the process end to end which helped us map out what we needed as first time sellers.
Hi Becky, Thank you for your lovely review! We're thrilled to hear that David and Arif from our Hornchurch branch have been so informative and attentive during your journey as first-time sellers. It's wonderful to know they could assist you in understanding the process and mapping out your needs. Best wishes, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Basildon office has 893 reviews across two platforms: 84 on Google, 809 on Trustpilot (across the whole business).
Connells Billericay is rated 4.6 out of 5 across all 893 reviews, and 4.7 out of 5 on Google from 84 reviews.
Connells Billericay, The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT.
