Trusted Agent profile · Basildon
★★★★★
893 reviews across 2 platforms
The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT
Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 893 reviews on two platforms, including 84 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotHasan was absolutely briliant
Hasan was absolutely briliant. Very professional & answered all my questions. He is an example to many how service must be delivered, he certainly exceeded above and beyond my expectations. Will be a pleasure to do business with him in the near future. A***************, thank you Hasan.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotSelling the bungalow
Dawn the lady I dealt with at the beginning this process has been outstanding
We're so glad to hear about your positive experience with our team member. We appreciate you sharing this feedback!
5/5
GoogleThe team at Connells Billericay are fantastic. They are always there when you need them and are happy to help you should you need somebody to chase up the chain or to give you advice where you are unclear. In particular, Christine and Lewis were incredible throughout the whole process and helped me every step of the way no matter what. I can easily say that, as a buyer, I could not have been in safer hands.
5/5
TrustpilotWoodford Branch
Fantastic service from Steve and his team, great communication throughout the process and brilliant proactive sales approach. Steve was so helpful through the final part of the transaction and made sure everything stayed on track and moved as quickly as possible. A brilliant experience and thanks for everything.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotI was really pleased with the services …
I was really pleased with the services of both ammer haroon and ziyad boodoo. Ammer has been speaking to me for a while now and has hopefully helped me secure a house ive been looking at for. Would recommend speaking to him of you need any help with buying or selling.
Dear Yogesh,Many thanks for your 5 Star review of our Barkingside office and in particular Ammer and Ziyad there. Homebuying can be a stressful process so I am glad we were able to help you so much.I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSale and purchase
A very professional agent to deal with,for sale I dealt with Hornchurch branch the staff was excellent always on hand to help and advise,Purchase was done through Brentwood and again like before very helpful.They also have a progressor Chelsey who was very professional and helpful. I definitely use this agent again.
Dear Darren, thank you for taking the time to add you comments with regards to both the Hornchurch and Brentwood offices of Douglas Allen, we are fully aware that being on hand and being able to assist with the advice needed is the key difference we can make during the sales process. Our mantra is to ensure we keep everyone informed as much as possible, by having our sales progression team certainly helps to ensure we are available to help when needed. I wish you all the best in your new home and look forward to being of help to you or anyone you know in the futureKind regardsPaul Ingleton Associate Operation Director
5/5
TrustpilotAlex and the team have been very…
Alex and the team have been very helpful and kept us updated with constant feedback from people that have viewed our property.
Hi Paul,Thank you for leaving a review! It's great to hear how helpful Alex and the team have been throughout your process.Best wishes,Douglas Allen.
5/5
TrustpilotLes and his team at the chadwell Heath …
Les and his team at the chadwell Heath office are brilliant. Professional and very True to their word. Michellle and charlotte Michael and gizem have gone out of their way to make my purchase through them really stress free. I would definitely recommend their office to buy and sell from.
Dear Sonal, Thank you for taking the time to add your thoughts on Les and the team at Chadwell Heath office, we always aim to make any purchase as stress free as possible, often this will be just a friendly ear at the end of the phone to offer the right advice and assistance where required. Buying a property can be stressful as you say but by having our sales progression team and ensuring we keep clients informed is how we make this as easy as possible.We look forward to be more help to you or anyone you know moving forward.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotHasan at the Chadwell Heath
Big thank you to Hasan at the Chadwell Heath branch for being professional and swift with his service. Very hard working and even through this pandemic was available to update and support us through our process.Thank you again Hasan.Best wishes,Fouzia & Gazi
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
4/5
TrustpilotDealt with Spencer from Brentwood site …
Dealt with Spencer from Brentwood site for initial showing and purchase, did a very good job was attentive and helpful in getting offer over line. Only 4 stars as the sales progressor wasn't receptive or helpful towards end of sale untill threatened to pull out. Then things got moving.
Dear Josh,Thank you for your review regarding Spencer in my Brentwood office who seems to have done a graet job for you . I take on board your comments regarding the progressor and will pick this up with him as we always want to have a complete service.Good luck in your new home Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotStephen at Woodford Green
Stephen couldn't have been more helpful in our search and subsequent purchase. As first time buyers he was understanding of our position and requirements, we found the right property and despite a stressful bidding process were constantly made aware of the situation. Very pleased with Stephen and the team.
Dear Matt,Thank you for posting your 5 Star review of Steve and the help he gave you in finding your new home. It can be a stressful process which is why there really are no limits to the help and updates that he and his team will always give in order for the move to run as smoothly as possible.On behalf of us all I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotParis Hall. Chadwell Heath Lettings.
Couldn't of asked for a better service from Paris throughout my period of dealing with her. She was attentive to our needs and got the job done of getting us into our new home with the minimum of stress. I cannot recommend Chadwell Heath Lettings and Paris Hall enough.
Dear Charles, thank you for taking the time to add your thoughts on the Chadwell Heath Lettings department and Paris Hall, our aim is to always offer the best possible service and ensure the move is as stress free as possible. I am very pleased to see that you will be happy to recommend our service, so please tell everyone you know how we can helpKind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotI should say Tanya Keene is the person …
I should say Tanya Keene is the person for job with such a commitment. Warm and friendly approach to first time buyers and always shown patience while addressing queries.Be prompt with returning calls and gives a complete satisfactions till the closure of exchange!!! Definitely a Go to person!!!
Dear Surendar,It is much appreciated that you have given your feedback on Tanya and our Sales progression department, we pride ourselves on being at hand and ensuring that we have a warm and friendly approach to ensure that the sale proceeds to a satisfactory completion. Having this team means they are fully up to date on the sale and can offer years of experience and advise where required. I wish you all the best in your new home and look forward to being of help in the future.Kind regardsPaul IngletonAssociate Operation Director
5/5
GoogleWe dealt with Caroline on our house purchase and was very impressed with her professionalism and prompt communication with what ever was happening along the time of purchase. Couldn’t have asked for more, especially with the sale completing whilst away, she made it easy for parents to pick the keys up on our behalf. Thanks again.
5/5
TrustpilotGreat service, Chingford
Great service,Thank you to James Jess Jake and Katelin, after a traumatic time with another agent they came to our rescue.We have just moved this week and there service was impeccable. We are so happy we chose them as we can finally move on with our lives.Jeff
Hi Jeff and Sue,Thank you for posting your 5 star review regarding James, Jess, Jake and Kaitlin in my Chingford office.It was nice to see that they came to your rescue in your moment of need and that fact that as you say you can now move on with your lives and as out TV advert says make some more memories.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotThank you so much!
We found our new home through the Chigwell office and Rachel Newland was of great help in finding us a home for our new family!! Can't thank the whole team enough, Robin Bowden, Sarah Fitzgerald, Tanya and Will for all of their support!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotEast Ham
The service at East Ham branch has been excellent.As a first time buyer we were a bit lost but they made the whole process easy to understand for us.Maureen was always quick to respond and happy to answer any questions.Highly recommended.
Good afternoon Antonio, Thank you for taking the time to write us a lovely review. We are so pleased that are team where able to help you in your first property search. I'll be sure to pass on comments. Kind regards,Danielle
5/5
TrustpilotTruely Amazing Service
Ilford Branch - Amazing Service from the 1st day... made the process of buying my first property a breeze! Incredible team helping me make the most out of this experience..Would 100% recommend this company & use them again! Big thanks to Kally, Jaz, John, Tanya, Tina & Tracy
Dear Ms Ali,Many thanks for your 5 Star review of our Ilford office, it is very kind of you to take the time and trouble to comment of your experiences when buying your first home through ourselves.John and his team that you make mention of, will be delighted they were able to help you climb on to the first step of the property ladder and will be ready to help you again whenever you choose to take the next.I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotPaul and the team at the Billericay…
Paul and the team at the Billericay office were fantastic, very professional and very efficient. They found us a buyer in no time at all and thankfully the service didn't stop there. Natasha the sales progresser really helped us get across the line, quick to respond to any requests, always in contact and even working on her day off to push things along. A big thank you to Natasha, Paul and the rest of the team at Billericay.
5/5
TrustpilotChingford Branch
Chingford branch have been brilliant especially Jessica who was always really helpful. We used the recommended Solicitors who could be a little difficult to contact but Natasha made up for this, she always returned our calls and kept us well informed.
Good afternoon Clive, Thank you for taking the time to write your review- particularly your kind words regarding Jessica and Natasha. I will be sure to pass your comments along. Kind regards,Danielle
5/5
TrustpilotAndy
Andy, Steve and Khaleesha were excellent to deal with throughout the process. They were very professional and friendly. Always on-hand to answer any questions we had and help in any way. I would recommend them and be happy to use them in the future.
Dear Alex,Thank you for your kind words and 5 Star review of our Woodford Green team, they will be delighted with your recognition.Kind regards,Jon Holden - Managing Director
5/5
GoogleCould not recommend more. Everyone in the office is so good at their jobs and so friendly. Always helpful, always remembered us. Could not be more satisfied and happy with our results. Thank you Connells Billericay x
Many thanks Jarrod for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAbsolutely Marvellous
Absolutely Marvellous, if you want to sell your house this is the team to do it. My special thanks to Janine, Matthew and, of course, Ray and all of the amazing staff at the Wanstead branch for their most professional help in realising my dream.
Dear Jaqueline,Thank you very much indeed for your 5 Star review of our Wanstead office, the whole team there are very dedicated and I'm delighted that you have found them all so helpful in "realising your dream" with the sale of your home and they will be chuffed with your recognition.Thank you very much for your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotJust like to say a big thank you to …
Just like to say a big thank you to James, Jake and Jess at Chingford, they have been with me every step of the way. At a very daunting time for me and my partner they have been helpful and caring. Thank you so much. X
Dear Shirley,Thank you so much for your comments regarding James, Jess and Jake in the Chingford office.It is nice to see that our staff are genuinely being helpful in what can be a stressful time.Thanks AgainRob WadeAssociate Operations Director
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