Trusted Agent profile · Basildon
★★★★★
893 reviews across 2 platforms
The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT
Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 893 reviews on two platforms, including 84 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
4/5
TrustpilotThank you very much Kate it was a long …
Thank you very much Kate it was a long journey but we got there in the end. It was only after you had taken over from Jack that things got moving. Tanya was a great help as well she kept me in the loop.Kind regards, Brian
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotI had no hesitation selling my house…
I had no hesitation selling my house after I met Steve at Woodford Green. His colleagues Khaleesha and Andy were two of the most professional people I have met. They all had great customer care, attention to detail and nothing was ever too much!
Dear Ms Marie,Thank you very much for your kind words and 5 Star review regarding selling your home through our Woodford Green office. We never forget what a wide choice of agents there are which is why Steve and his team including Khaleesha and Andy are true professionals and deliver the highest service at every opportunity.On behalf of the whole team, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent service
We received a very good service from start to finish from the Ilford branch. The staff were very helpful especially Ahsan Chowdery, he assisted us greatly with any queries that we had. Would definately recommend whether you are buying or selling. Would always be my first choice.
Dear F Hashmi,Thank you for you comments regarding Ahsan in the Ilford Branch, We pride ourselves on our customer service and I am pleased to hear that Ahsan has helped you throughout.Kind RegardsRob wadeAssociate Operations Director
5/5
TrustpilotWill Nash
Will Nash and his team have helped us with remortgaging and securing a new mortgage in the past, and we have been very happy with the level of service and advice provided. I have recommended him to friends and colleagues without hesitation and continue to do so.
Dear Atif,Thank you very much for posting this review of Will Nash, he will be delighted to have helped so much with your mortgage.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotPoor experience all around
5/5
TrustpilotShana Jagger
Shana has been incredibly proactive in helping us find out next home. She listened very carefully to our requirements, and made sure she kept us up to date on anything interesting. She was a pleasure to work with.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGreat service from the Loughton & Epping offices!
Everyone in the Loughton and Epping office were fantastic in helping us find our perfect home. They kept us informed every step of the way and ensured the process was as smooth as it could be. Special thanks to Simon, Dan, Janine, Tanya, Saif and Stefan.
Dear Sian,Thank you for taking the time and trouble to post this 5 Star review, I am delighted you were helped so much by many of our team. On behalf of us all I wish you many years happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotProof is in the house keys!!
Proof is the the house keys!!! Look no further if you want a professional, friendly service that fulfills it's promises. Heather at Loughton you are a star!!
Dear Kim,Thank you very much indeed for your 5 Star review of Heather and our Loughton office, they will be delighted they were able to find your dream home.On behalf of everyone I would like to wish you years of happiness there!Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotFriendly and Calm
I would highly recommend douglas allen. All the staff were great and very professional especially Ray, Janine and Maria.I they were a lot better than alot of the other london estate agents when chasing up and they explained the process at every step.5 star service.My Coley
Dear Mr Coley, Thank you for passing on your kind feedback about the Wanstead office mentioning Ray, Maria and our sale progressor Janine, We always remember that moving home can be a very stressful time especially as there are so many hurdles to jump through, as a company we employee specialist sales progressors to ensure that the clients receive full and regular updates allowing time for our sales team to specialise in helping the clients find and sell their homes. I would like to wish you all the best with your move.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotMichael at Chadwell Heath
Michael is a credit to the Chadwell branch. He really makes me feel like a premium customer. Very hard working and attentive and always makes the time to call me about new properties. Thank you for all your hard work. I recommend to all.
Dear Miss H,Thank you for your 5 Star review of our Chadwell Heath office and the 'VIP' service you received from Michael, he will be delighted he was of such assistance to you in finding your new home.Kind regards,Jon Holden - Managing Director
5/5
GoogleGreat professional service.
Thank you for your kind words! At our business, providing top-notch, professional service is our top priority. We are glad to hear that we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotThank you to Stephen Ford and the team…
Thank you to Stephen Ford and the team in a difficult time selling a Property in Woodford, always kept upto date and any queries quickly advised and resolved. Would definately recommend them as an Estate Agent.Rob C
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotI would like to thank Zik Ikeh
I would like to thank Zik Ikeh - Loughton branch for helping me find my somewhere to live over the past 2 months he’s been very helpful arranging viewings answering any queries I have about property’s and finding me somewhere thanks Zik !
Dear Lee,Thank you for your kind words about Zik at our Loughton office and 5 Star review, he will be delighted to hear you have found his help so beneficial.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotHelpful and instrumental in making the move happen!
Great proactive service from start to finish. Daniel made the negotiations easy and fast and Janine was key in making the sale go through. I literally could not have moved without them! Very professional and friendly to work with. I can not recommend more highly!
Hi Laura, Thank you for taking the time to put your review online. I am pleased to hear that Daniel and Janine both helped you through the sales process and got you moving. Janine is a great asset to us in our after sales department and it's pleasing to hear that she was key.Thanks againRob wadeAssociate Operations Director
5/5
Trustpilot10 Farrow House - Excellent overall service through a very long transaction.
What should have been a simple transaction turned out to be both difficult and very long. Throughout this we found that both Peter and Nicolle were highly responsive. It felt as it nothing was too much trouble. We would like to personally thank them both.
Dear Mr Russen,I am sorry to hear that your sale seemed to be protracted. I am happy though that Peter and Nicolle at our Brentwood office were of great help to you throughout this time and that you have awarded then with a 5 Star review. Both will be delighted that you have recognised them in this way and on behalf of us all I would like to thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotJodie and Joanna have been lovely
Jodie and Joanna have been lovely, professional and friendly from the start of our letting process all the way to the end. They answered every question with a quick response time and accommodated any of our requests without hesitation. I highly recommend Douglas Alan if you are looking for a new place to call home.
5/5
TrustpilotGenuinely impressed
Genuinely impressed. Professional, friendly and helpful. Joe was helpful from the start and we feel Tanya went above and beyond her role to help complete not just our house sale but also the house we are buying. We'd like to thank the team.
Dear Ms Smart,Many thanks for your 5 Star review and kind words regarding Joe and Tanya at our Chigwell office, they are true property professionals who value giving a premium service to their customers.Thank you very much for your custom and on behalf of the whole team I would like to wish you many years of happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
TrustpilotWe wish to thank Jazzmin at Wickford…
We wish to thank Jazzmin at Wickford Branch who has provided an exceptional service to us, from initial contact to sale/purchase which was a very quick turnaround, she is very professional, extremely helpful and patient, we were kept informed without delay and nothing was too much trouble, an all round lovely person to deal with at an extremely stressful time.
5/5
TrustpilotVery pleased with Douglasallen…
Very pleased with Douglasallen Basildon, I viewed a property in Basildon and Tia was the agent, from start to finish very polite, friendly, good communication and was very helpful with questions I askedChris Dowsett
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotWickford Branch,
Wickford Branch,Many thanks to Christy who has been very helpful. Her continuous contact on viewings, keeping us updated on properties has been very helpful and I want to thank her and her team for the wonderful work they are doing. RB...
Dear RB,Thank you for posting your review, it’s great to hear how helpful Christy at our Wickford office has been with your property search. I wish you every success in finding your dream home.Regards,Jon Holden- Managing Director, Douglas Allen
5/5
TrustpilotAseena Young at Chigwell is brilliant
Aseena Young at the Chigwell branch was so helpful and went out of her way to help me find my new home. Nothing was too much trouble for her. I was struggling to get viewings as properties were selling so quickly but she put me on her priority list and helped me find my new home. She listened to everything I wanted and her attention to detail she made sure that I she didn’t waste my time with houses that were not suitable. I would strongly refusing Aseena when moving home she made it less stressful. Thank you.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotPurchased a retirement flat for mother…
Purchased a retirement flat for mother in law now successfully completed. Thanks to Matthew and Janine at the Wanstead office for all your help. It was very well managed throughout the process and we were kept in formed at every stage.
Dear Michael,Thank you for taking the time to post your 5 Star review of the Wanstead office and in particular Matt and Janine.On behalf of the team I wish your mother much happiness in her new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotKhaleesha was extremely informative
Khaleesha was extremely informative, polite and helpful, I'm one step closer to buying my dream home and I will definitely be using Douglass Allen and Khaleesha to help me do so.Thank you!
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotThank you :)
I found Linda to be very helpful in the process of buying my flat. Linda was always on hand to talk to and would always keep me updated. Thank you for all of your help.Talisha
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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