Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPerfect caring customer service
I recently purchased my house in Chigwell,, the team have been great from start to finish especially Jordan. They have alsways been able to answer all questions anytime I need it. Very professional but yet caring. Thank you
Eldi · 1 December 2016
Agent replied · 26 December 2024
Dear Eldi, We really appreciate your feedback on Jordan and the Chigwell office, it is so important to be available to assist with the biggest transaction in most peoples lives. Being able to offer advice and support throughout the sale is the core of our business but we strongly remember that we need to care about every person in everything we do. Please remember we are here and are more than happy to offer you or anyone you know advice and assistance if buying or selling again in the futureKind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotProfessional, Attentive and Personal
Thomas Fitch (Hornchurch Branch) supported with a purchase of a property. He was extremely helpful, had knowledge of the local area and supported all my questions and queries. His availability to answer phone calls was attentive and always responsive. His overall nature was positive, helpful and made me feel as if he had my best interests at heart. I really appreciate all the help he's provided through the entire process making sure it was a smooth purchase end to end with a quick turnaround time.
Vinny · 31 July 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotBillericay branch
Billericay branch - GraceHi would like to say Grace has been so helpful in our house hunting.We found her to be very professional and courteous and viewings have been comfortable and easy with her, lovely young lady.
Dawn · 29 November 2017
Agent replied · 26 December 2024
Dear Dawn,I am pleased to hear your feedback and that you found Grace at Billericay to be professional and courteous in all your dealings, we are fully aware and invest a large amount in training all our staff to ensure that the service levels we deliver are as Grace has shown.Making the viewing comfortable and easy helps you to make an informed decision on your purchase and also to ensure that the owners property is shown in the best possible light.Thank you again for taking the time to add your thoughts and we wish you all the best.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotChelsey Baldwin at Basildon branch
It is very likely that our chain would have fallen through without Chelsey's hard work and resilience to see it through. Chelsey had to pick up the pieces after a mortgage broker had not processed our mortgage application which led to many complications and concerns with the sellers in our chain- she was able to resolve this issue quickly and keep our sellers happy to wait for us. We have been through so much with this house move and she kept us informed throughout lockdown as well. I cannot thank her enough for her help.
Kelly · 17 June 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotShana and the team are fantasti
Shana and the team have been fantastic keeping us up todate with the property we are looking to purchase and have been great helping to arrange viewings. Thank you for all the help!!
Lauren · 15 February 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotTanya Keene has been a rock to us for…
Tanya Keene has been a rock to us for the whole process i can honestly say we wouldn’t not been able to deal with the stress if it wasn’t for Tanya. She has updated us all the way and been so supportive thank you so so much Tanya and the whole team at Dauglas Allen
Elona · 31 March 2022
★★★★★ 5/5
TrustpilotReturning Clients
Our second time selling with Stuart and the Wickford team- comprehensive marketing strategies, a no-nonsense approach and high-calibre staff, especially Jazzmin who would always listen and deal effectively with any queries and concerns, as did Claudine with her calm efficiency. Cannot recommend them all highly enough- professional estate agents at their best!
Mrs · 14 August 2022
★★★★★ 5/5
TrustpilotDelivered what they promised
Danny did everything he promised and promptly sold our flat, Robin and Sarah at the Chigwell office were brilliant and could not be more helpful. all round EXCELLENCE.Thanks David and Helene.
David · 2 September 2020
Agent replied · 26 December 2024
Good afternoon David and Helene, Thank you for kind review regarding Danny, Robin and Sarah. We are glad hear you found them helpful and the customer service excellent. Congratulations on the sale of your flat. Kind regards,Danielle
★★★★★ 5/5
TrustpilotThank you Kaitlin Stoddart for all your…
Thank you Kaitlin Stoddart for all your help. You made something that is very hard and upsetting a lot easier for me. Very kind and caring lady. Thank you so much.
Miss · 26 August 2020
Agent replied · 26 December 2024
Good afternoon Miss Bidgood, Thank you for taking the time to write a lovely review about Kaitlin. We are so glad she has been able to support and help you during challenging times. I'll be sure to pass on your kind words. Kind regards,Danielle
★★★★★ 5/5
TrustpilotExcellent service
I would like to say a big thank you to Matt and staff at the Epping branch. From beginning to end of my recent purchase they were professional, efficient and accommodating. I would definitely recommend!
Clare · 20 December 2018
Agent replied · 26 December 2024
Dear Clare, I will pass on your thanks to Matt and the team at Epping. I would like to thank you for using Douglas Allen and we would love to be of help again in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotSold through Woodford Green
Sold through Woodford Green. Steve was brilliant and throughout he never failed in optimism and enthusiasm. The previous agent was useless and I now know why it's worth paying a bit more for a proper agent.
Rick · 3 January 2018
Agent replied · 26 December 2024
Dear Rick,Thank you very much indeed for your kind words and 5 Star review of our Woodford Green office and in particular Steve there. There is a lot of choice when it comes to choosing an agent and there is a misconception that they are "all the same" however, as I believe you are eluding to, we're not and I am glade you finally got the result you wanted through Douglas Allen.On behalf of the whole team here, thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotJodie, Joanna and an amazing team
Jodie, Joanna have been very lovely and helpful and the team is very amazing and efficient. Though we were not able to continue with our transfer, they were very kind, understanding and just such respectful to how they take care of people. Many thanks to their team and keep up the amazing work that you do.
Karter · 25 August 2023
Agent replied · 26 December 2024
Hi Karter,Thank you for leaving a review! We're delighted to hear how positive your experience with our agents has been and how efficient you've found them to be throughout your journey with us.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotHarrison Hornchurch Branch
I would just like to express my gratitude and praise to Harrison in the Hornchurch branch. He has gone above and beyond. Not only as he been professional in every way but has made every effort in keeping me up to date when both searching for a property and also when one was found. He has liaised with the vendor and has informed me of the progress. I believe in praise and credit where due. Harrison deserves more than just a pat on the back. An excellent member of staff and I can’t praise him enough. I have been searching for a property for my daughter and informed Harrison of the type of property she was looking for. As my daughter is unable to take calls at work, I have been speaking with Harrison on her behalf. He listened when I told him the type of property and location she was interested in, understood her needs and requirements and has found the perfect one.
Karen · 16 March 2020
Agent replied · 26 December 2024
Dear Karen Mills,This is truly a glowing reference for Harrison who works in our Hornchurch office . Thank you so much for taking the time to do this as it helps us, along with the public to recognize what a great job he is doing . Harrison takes great pride in his role and clearly understands that you need to listen to customers first if you want to be able to help them.I hope that your sale progresses well and you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 1/5
TrustpilotBrentwood appalling and unprofessional don’t use
If I could give minus stars I would. With out my knowledge or consent “reports” were sent to my ex husband stating I was disruptive during viewings and I had stated work on the house had been botched which were not true. I was accused of not responding to legal questions, when I pointed out I hadn’t received any questions there was no apology. They stated I had written emails saying I was refusing to co-operate when my daughter asked for screen shots of these they weren’t provided because this was a lie. They constantly mis represented information between parties causing unnecessary issues and ultimately stopped communicating with me at all. I will be making a formal complaint don’t have anything to do with this branch
Gill · 10 March 2020
Agent replied · 26 December 2024
Dear Ms MooreWe are sorry to read your comments and whilst we appreciate that this may be a sensitive situation, we can assure you that our staff are aware of their responsibility to act professionally and with courtesy at all times. Our sellers are of paramount importance to us, as is achieving a smooth and swift sale for all parties. We understand that selling a home can be a stressful experience and we are sorry if you have any concerns over the service that you have received. Customer service is of extreme importance to us and we would therefore encourage you to contact our Customer Relations department on 01702 540802 to discuss this matter further. Thank you.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotGreat service
Nick, Jayden and the team were very helpful and professional we would have no hesitation in recommending them.The customer service we received was first class.
Trevor · 2 November 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 4/5
TrustpilotHelpful, friendly agents
Really helpful, friendly agents particularly Tricia and Heather. Made the house buying process so much less stressful. I was really grateful for their patience and support when my original flat sale fell through. Would definately recommend.
Nazia · 28 September 2017
Agent replied · 26 December 2024
Dear Nazia,Many thanks for your 5 Star Trust Pilot review, Heather, Trisha and the whole Loughton team will be so pleased to hear their efforts helped so much.On behalf of us all I would like to wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSarah
Sarah, Robin, Assena, Rachel and Tanya from the Chigwell branch go above and beyond to helpVery efficient helpful and polite Made the sale as smooth and easy as possible Highly recommend Debbie Cohen
Debbie · 24 September 2019
Agent replied · 26 December 2024
Dear Ms Cohen,Thank you for your 5 Star review relating to our Chigwell office, Robin and his team there will be chuffed with your recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service. Very smooth process from beginning to end throughout the house purchase. Hasan Anwar@ Douglas East Ham branch was very Friendly, proactive and professional and he helped me with everything that needed to be done and sorted out all paperworks. Supported me step by step. Hasan Anwar answers to even the most obvious of questions. Communicated via phone and email throughout the process for regular updates on new arrivals, and the knowledge is just fantastic.I would recommend this company and Hasan Anwar from Douglas Allan East Ham branch to anyone looking for a house.... Gopal
SB · 9 February 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Everyone involved in the transaction (Ray, Janine, Maria) has always been friendly, professional and efficient. Especially Janine who had to deal with a very poor service provided by my solicitor, Marcus Baum.Thank you all for your help!
Matteo · 7 November 2015
Agent replied · 26 December 2024
Dear Matteo,Thank you for writing your kind comments. Ray, Maria and Janine would have seen it as their duty to provide you with the highest levels of customer care during your transaction and I am delighted that there were efforts were successful in helping you move home.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSale of No 17
I found the team at Chingford to be extremely professional & at the same time friendly. James, Jess & Zac were there at all times to advise ,help, and reassure me. They could not have been better.
Peter · 27 August 2015
Agent replied · 26 December 2024
Dear Mr Antill,Thank you ever so much for your kind comments regarding our team at Chingford. We realise there are many estate agents you could have chosen and we aim to be the very best, always. James, Jess and Zac will be delighted their efforts have been recognised by you in this way.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotMy partner and I were assisted by Aamir…
My partner and I were assisted by Aamir riaz today who provided us with a fantastic experience. Aamir immediately conveyed professionalism, built a good rapport with us and was very helpful and enthusiastic which all helped to make the experience as good as it was.
Lorik · 13 April 2024
Agent replied · 26 December 2024
Hi Lorik,
I'm very happy to hear that Aamir was able to provide you with such a fantastic experience and enthusiastic service. I'll be sure to let him know your feedback.
Thanks,
Branch Manager
★★★★★ 4/5
TrustpilotGreat service after a couple of hiccups…
Great service after a couple of hiccups at the start. Wendy Ellis was the person looking after me at the beginning. All the staff were easy to get on with and friendly.
Susan · 2 December 2019
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotEXCELLENT SERVICE
I came to visit Michael in the Chadwell Heath branch and was impressed by the vibrant energy of the branch from when I worked in the door . We sat down and went through potential properties and he introduced me to the VIP service which was well explained and think that this can benefit me in my property search I have been into many agents but I can say Chadwell Heath branch shows top class service and I would highly recommend because they actually seem like they want to HELP I look forward to purchasing through Douglas AllenM
Maria · 26 November 2019
Agent replied · 26 December 2024
Dear Maria,Many thanks for your kind words and 5* review of our Chadwell Heath team, they will be delighted with your recognition and more so that they are helping to find your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotWe purchased our house earlier this…
We purchased our house earlier this year after looking for several years. We found Ray helpful when searching for houses. Over the years he learnt about our criterias and what we were looking for in a house. He would often get us to view houses before they went onto the market with our criteria in mind. Once we found the house and offer was accepted, Janine ensured the transaction went as smoothly as possible and also made herself available for any questions or concerns during that time.
Jaanani · 20 November 2019
Agent replied · 26 December 2024
Dear Jaanani,Many thanks for taking the time to post your 5 Star review of your experience when buying your home through our Wanstead office and in particular the help you were given by Ray and Janine. Ray must be the most experienced estate agent living and working in the Wanstead area and takes great pride in using his knowledge to find our customers their dream home. Janine’s value as a Sales Progressor is incredible, many companies don’t go to the expense of employing these but as you can see, her skill and all-round assistance are such an asset throughout what can be a stressful time.On behalf of our team I would like to wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
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