Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhen I tried selling my property in…
When I tried selling my property in South Woodford, back in March 2019, I contacted couple of local estate agents. I did appoint another estate agent, because they were cheaper in their fees and they said they could sell it for a higher price. I soon found out that cheapest is not always best and you need to know your market before you make empty promises. I have then appointed Ray Phipps at your Wanstead Office, together with Janine, they marketed my property at right price level, arranged and chased interested buyers, provided me with regular feedbacks, which I have not received from the other estate agent. They successfully sold my property, all was completed within three months. THANK YOU both. I would recommend you to anyone who would like stress free sell. Regards. Emine Osman - from 22 Broxbourne Avenue E18 1QG
Consumer · 19 November 2019
Agent replied · 26 December 2024
Dear Emine,Thank you so much for your kind words and 5 Star review. Ray and Janine are true professionals with over 50 years of combined Douglas Allen experience behind them! They really know the Wanstead market so can accurately advise on price and importantly provide you with a ‘premium service’ when selling.Both will be chuffed with your recognition and will join me in thanking you for your custom.Kind regards,Jon Holden- Managing Director
★★★★★ 5/5
TrustpilotProperty Sale
Our thanks to Daniel, Lynburge and Ummad at the Barkingside office. They were very proactive in obtaining viewers and potential buyers leading to a succesful sale as well as providing good advice along the way.P Regis
Peter · 21 September 2016
Agent replied · 26 December 2024
Dear Mr Regis,Thank you for your positive feedback regarding my team in Barkingside. In a changing market Estate agents need to be more pro-active rather than just waiting for the phone to ring. Its great to hear that the team there have delivered for you and wish you happiness in your new home.Thanks againRob Wade Associate Operations Direector
★★★★★ 1/5
TrustpilotUnprofessional! Dishonest staff.
Unprofessional! Tried to arrange a viewing of a property with this estate agent - Chadwell Heath office. They took our details at the beginning of the week - that we're not in a chain, mortgage in place, budget etc. Agent told us he would get back to us about a viewing. Didn't hear anything at the end of the day or following morning. So I called and enquired what's happening? They said they were trying to sort out a date with the seller. This went on all week always the same reply. We have not had this experience with any other agent; a long delay in sorting out a viewing or not being forthcoming with information as we asked is the property 'under offer'. Friday afternoon my husband calls again same thing. Later this evening I see the property shows on a website as 'sold stc'. They wasted our time by not just sharing basic information that an offer is being considered. Many other agents have the decency and professionalism to do this. Told a few other people this evening what happened and when I told them who the agent was. They all had negative experiences of this estate agent. Spoke to several of their staff over the week between my husband and I. Hope this makes others aware what they're like and they'll waste your time.
T · 2 November 2019
Agent replied · 26 December 2024
Dear Ms KhatunWe are sorry to learn of your experience whilst endeavouring to view a property through Douglas Allen and appreciate the frustration of losing out on an ideal property. Whilst the staff were trying to arranging a mutually convenient viewing time, the seller advised that they wanted to consider a revised offer from a buyer who had already viewed the property. The seller subsequently accepted this offer, declined further viewings and the website was updated. We hope that this reassures you that we were following our seller's instructions as required however please contact the Customer Relations department on 01702 540802 or email customer.relations@arunestates.co.uk if you would like to share any further information with us.Thank you.Douglas Allen
★★★★★ 5/5
TrustpilotI cannot thank Chloe and her team…
I cannot thank Chloe and her team enough for making an incredibly difficult situation so much better for me and my family.They have gone over and above to help us !Would thoroughly recommend them
Sue · 23 September 2018
Agent replied · 26 December 2024
Dear Ms Arnone,Thank you very much indeed for your 5 Star review of Chloe and her Basildon Lettings team, I am glad they were so helpful. Chloe and Abbie are true professionals who have the highest regard for providing their customers with a premium service which it sounds as if you benefitted from. They will be chuffed with your recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotTara was one of the most helpful estate …
Tara was one of the most helpful estate agents I've worked. She gave us great advice throughout our search for a new property and I'd definitely recommend her to anyone looking to buy or sell.
Dan · 5 July 2017
Agent replied · 26 December 2024
Dear Mr Cosgrove,Thank you very much indeed regarding your feedback of our Brentwood office and in particular Tara, she will be delighted to have been of such help and indeed with your recognition.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotThe best astage agent out there…
The best astage agent out there unbelievably helpfal and really lovly people who generally won't the best for u thank u all so much for all of your help in helping us sell ore flate we could not b happyer then the way we where treated with such kindness and cear a special thank u to Sam who has been more then helpful in helping us and such a kind hearted man luck and Greg from milly Chris and Penelope +bump 😊😊
Ameilia · 18 July 2019
Agent replied · 26 December 2024
Dear Ms Dorian,Thank you so much for your kind words and 5 Star review regarding the sale of your home through Douglas Allen. We never forget there are many agents to choose from which is why we are so passionate about getting it right and helping our customers through providing a premium service at all times.Thank you very much for your custom.Kind regards,Jon Holden- Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotI was really looking for some guidance…
I was really looking for some guidance in helping me secure my shared ownership property and felt I could ever own my home outright. Popping in just to see the prices in local area I got talking with Maureen and Natasha feeling so comfortable I told them my story and straight away they came up with helpful advice they directed me to faisal noor who saved me and made it possible for me to own my home outright Natasha and Maureen still support me through each step which makes me feel valued not only as a client but also as a person
Benjie · 6 April 2019
Agent replied · 26 December 2024
Dear Benjie, I am so pleased that you popped into our office and we were able to give you the advice on how to own your own property, we are always there to ensure that we can help wherever possible. As I can see from your comments that the team are helping you through all the steps and I am sure will be more than happy to offer any advice you need further.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotHornchurch
Hornchurch team were helpful in giving us advice and David & Adam introduced us to Christian the broker who also gave us good advice Thank you Sean.
Sean · 30 November 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotVery helpful estate agent!
I dealt with Aseena from Chigwell area and found she was very competent and helped us secure our property. Aseena was very friendly always available on the phone if we needed advice, and she knows her stuff. It made our experience of buying a house a very good one, Thank you!
M · 28 April 2022
★★★★★ 5/5
TrustpilotThank you x
We have just completed on the sale of our property in Basildon. Simon the branch manager was very friendly and honest from the start and made us feel confident in his ability to sell our house. The whole team were so motivated and helpful and managed to sell our house very quickly and for the best price. Chelsea, our dedicated sales progressor was amazing from start to finish, always available to talk to and kept up updated all the way. I can't thank the team enough, you made this experience stress free and easy. Thank you so much.
Sarah · 16 November 2018
Agent replied · 26 December 2024
Hi Sarah,Thank you for posting your 5 star review regarding Simon the Branch Manager and Chelsea our sales progressor at the Basildon Office.It was good to read that the team sold your home quickly and at the best possible price. Following this the efficient service given by Chelsea.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 1/5
TrustpilotWalthamstow office unacceptable
We are trying to buy somewhere in the area of Walthamstow and I came across this estate agent office via rightmove. Last week I gave them a call and booked to view two properties, one on Garner road and one in Lyne Crescent in Walthamstow. Throughout the entire week the manager was trying to convince us to go and see their financial advisor, even if we have a mortgage in principle, which was unnecessary and wasn't listening to what I was telling him. When he finally got over this we finally booked to see the two properties, all confirmed via emails and SMS. When we turned up at the first property on a freezing Saturday evening no one was there. We knocked on the door but no one answered, therefore we decided to call the number provided. We got through to a calling centre (who were very nice), I explained the situation and they tried to get in touch with the person we were meant to have the viewing with. However, they didn't manage to hold of him. My wife is 6 months pregnant and we ended up standing in front of the property in the freezing cold for over 15' before finally deciding to leave. This is the second time they never show up, as we had a similar experience in a flat on Brettenham road back in September, where they mixed up the dates and no one appeared again. We are very annoyed by these people and of course I will stay away from now on as they failed to provide a decent experience twice. I would also encourage all home owners to steer away from them too.
Ioannis · 28 October 2018
Agent replied · 26 December 2024
Dear Loannis Thank you for taking the time to share your experience with us and we are very sorry if the service that you have received has not been to our usual standard.Please be assured that we take any feedback very seriously and we would like to discuss your comments in more detail. Consequently a member of our Customer Relations department will be in contact with you shortly. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
Trustpilotbrilliant!
Very helpful throughout. The Senior branch manager Robin Bowden was great in securing the property and throughout the process of exchange and complete Tanya Keene was always very helpful and always available for advice.
Jack · 8 September 2016
Agent replied · 26 December 2024
Dear Jack, we are very grateful for you taking the time to add your comments on the service form our Chigwell Office, we fully appreciate that buying a home is a big challenge for many people and by helping them identify and secure the right home and then having a dedicated sale progression team being Tanya on this occasion really does help to make the moving experience better for all concerned. We look forward to helping you or any friends or family ion the futureKind regardsPaul IngletonAssociate Operations Director
★★★★★ 5/5
GoogleI could not have wanted for a better service than I had from Connells on the sale of my bungalow Michelle Christine and Lewis were all fantastic updating me regularly all the way through the process I would recommend Connells to anybody selling they give you that personal touch that brightens your day professional and first class all round
Paul · 26 October 2020
★★★★★ 5/5
TrustpilotAbbie Wilson is a credit to her…
Abbie Wilson is a credit to her company. She is excellent at her job, very helpful and friendly. this is what Great customer service is about. Cant recommend highly enough !
Jeff · 14 May 2019
Agent replied · 26 December 2024
Dear Mr Vine,Thank you for your 5 Star review and comments relating to Abbie at our Basildon Lettings operation. I am glad you benefitted from her knowledge and help and she will be delighted by your kind recognition.Kind regards,Jon Holden - Managing Director
★★★★★ 1/5
TrustpilotAre these the worst estate agents in…
Are these the worst estate agents in Essex ?? Wickford branch is a disgrace, Tried to arrange a viewing of property in Westway swf a few weeks ago phoned wickford office ,promised to phone back with viewing details nobody did,chased a few days later they apologised but couldn't get hold of vender would call us back but still no return call,see property on rightmove again so e.mailed them this time requesting viewing,actually managed to appointment at 12.30 Saturday explained it would have to be 12.30 as got dinner appointment, then receive e.mail confirming this, only to get another e.mail on Friday/Saturday morning re confirming the appointment but this time with a viewing time of 2.30,we contacted the Wickford branch only to be told that 12.30 was an automated appointment & was never confirmed by them even though we had an e.mail confirming it, I SUGGEST ANYBODY WISHING TO SELL THEIR PROPERTY LOOK ELSE WHERE.
Chris · 22 September 2018
Agent replied · 26 December 2024
Dear ChrisThank you for taking the time to leave us your feedback and we are sorry if your experience with us on this occasion has not met with your expectations.Please accept our apologies if telephone calls were not returned when expected. We fully appreciate how important effective communication is and it is always our aim to provide our valued customers with a premium service.We had initially arranged a viewing for you at 12:30 however this was subject to the seller being able to accommodate this time. Regrettably, the seller was not available however they offered a viewing at 14:30 instead. We regret that this was not convenient for you however the staff liaised with your partner who accepted the appointment at the time. We apologise for any confusion and can assure you that it was not our intention to cause you frustration. Should you wish to discuss your experience further, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you. Kind regards Douglas Allen
★★★★★ 2/5
TrustpilotChadwell heath, so unprofessional!
Had a very stressful time selling through Chadwell heath branch, Michael allowed potential buyers into our property before exchange had been done, they stayed for a whole day doing work & had a moving in ceremony, even though at this stage it wasn't their house! They never asked us for permission, good job we had good neighbours advising us what was going on! We had no phone call from the manager as off sick, Michelle never bothered to contact us either. Very poor service all round, this went through the whole complaints procedure, & onto ombudsmen. All could have been avoided if Michael had acted in the professional manner in the 1st place. Would never recommend or use again.. in answer to your reply, unfortunately it happened, your customer relations dept was good in dealing with it, just not the branch.
Tracy · 20 September 2018
Agent replied · 26 December 2024
Dear TracyThank you for taking the time to leave us your feedback.We are genuinely sorry that you feel this way despite having entered into substantive communication with our Customer Relations department and having reached a mutually agreeable resolution to the concerns that you have raised.We hope that we have at least been able to demonstrate to you that we take our customer's experiences extremely seriously and we would like to thank you again for contacting us.Kind regardsDouglas Allen
★★★★★ 1/5
TrustpilotWorst experience during my recent purchase
Really worst experience during my recent buying of a property. I have viewed and worked with many other agents but no one has this kind of attitude and communication at all.I was ready to increase my offer for £15000 but the Senior !!!!! Marketing Consultant, named Nabeel Ali didn't let me increase my offer saying that no need to. Afterwards, he miscommunicated with the vendor regarding our chain even though he was aware that we have the buyer ready with the approved mortgage application. From the beginning, he was tricky and rude. Never had this kind of experience with any professional person.Such a shame !!
Khyati · 6 September 2018
Agent replied · 26 December 2024
Dear KhyatiThank you for your feedback.After investigating the comments that you have raised, please rest assured that your increased offers were submitted to the seller by Nabeel and the position of your buyer was not discussed with them at this stage. As yours was not the only offer received, the seller made the decision to accept the offer from whoever arranged a survey first. We fully understand how frustrating and disappointing it can be when your offer is not the successful one however we have no control over this decision which is the seller's alone to make.Nabeel had not intended to come across as rude or dismissive during any of your conversations and we offer our most sincere apologies if he inadvertently did so. We strive to deliver outstanding customer service to all of our customers and we are sorry if you feel disappointed with your experience on this occasion. We would like to wish you the very best with your property search and should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you. Kind regardsDouglas Allen
★★★★★ 1/5
TrustpilotKEEP AWAY FROM THESE GUYS
KEEP AWAY FROM THESE GUYSI was promised a professional service; they insisted on their conveyancers who had little understanding of leasehold ownership, i was strung along for almost 9 months ignoring many of my calls, it was not explained about a request for a change on the head lease until many months later. I lost my buyer who said she no longer believed a word these people told her, my cheap mortgage for the new property i was buying , my income as my tenants had to leave when in fact the completion dates where all pie in the sky. I've lost over £8000, and am considering legal action and the stress and costs continues.
Paulette · 5 September 2018
Agent replied · 26 December 2024
Dear Paulette Thank you for providing us with your feedback.We recommend certain conveyancers due to previous and consistent experiences of excellent customer service and regular communication. We are therefore sorry to learn that this may not have been your experience. Whilst we recommend these conveyancers, they remain a separate organisation to Douglas Allen and we would therefore encourage you to discuss any issues that you have directly with them. The conveyancing process can often be protracted and unfortunately delays can occur if issues arise. Whilst our staff endeavour to assist our customers during this stage as much as possible by acting as liaison between the parties involved, they have very little influence and control during this time and can only relay the information provided to them.We are sorry to learn that your sale has recently fallen through and fully appreciate your frustration. We trust that the branch are continuing to assist you with finding another buyer as quickly as possible however in the meantime, we would encourage you to contact our Customer Relations department on 01702 540802 to discuss your experience in more detail. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotMassive thanks to Abbie and Chloe of…
Massive thanks to Abbie and Chloe of the letting department at Basildon.My whole experience with both was positive.Both kept me informed through the whole process. I will recommend others to both.Regards Paul
Paul · 31 August 2018
Agent replied · 26 December 2024
Dear Mr Oladimeji,Thank you very much indeed for your 5 Star review of our Basildon Lettings Dept. Both Chloe and Abbie and true professionals and will be delighted they have helped you with your move.Kind Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotHighly recommended
Excellent service, highly recommended. Extremely professional. Hasan, Faisal and their team handled our transaction very well. Constant weekly updates. Hasan was a credit to the company. Very warm, friendly and knowledgeable.
Rana · 28 March 2019
Agent replied · 26 December 2024
Dear Rana, I ma pleased that you received the excellent service that we strive to achieve on every occasion, keeping clients informed on a regular basis and ensuring the staff have the knowledge and experience to handle any issues that may occur is the key to helping people have a successful move. I will pass on your thoughts to all involved.I wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
TrustpilotI only give them one star ..
I only give them one star ... But i would give them 0 stars ..... The lady who came round my flat gave a very good sales pitch told me my one bed room flat would have an open house and be sold on the monday morning ..... The first open house was canceled , they told me due too hot weather and football .... The second one was all booked in and when i phoned to confirm it , they told me the lady who booked it in was on holiday and she didn't even tell me it had been canceled again ....They didn't even phone me with up dates or anything ....I had them on contract for 6 weeks what a total waste of my time ..... I wouldn't use this company at all this was the basildon branch ......
Natalie · 10 August 2018
Agent replied · 26 December 2024
Thank you for sharing your experience with us and we are sorry to hear that you were disappointed with the service you received on this occasion.When Joelle carried out an appraisal of your property she informed you of a success story in which our Basildon branch had listed a property on a Friday afternoon and our customer had accepted an offer on it the following Monday morning. Whilst this is unusually quick, we would strive to have similar interest and success in selling your property.Joelle recommended an asking price for your property however you understandably wished to test the market by trying a higher price initially. Joelle agreed to this with a view to reducing the price if it did not receive the level of interest that we would expect.It is regrettable that your first open house did not receive the interest expected, which we believe was due to the asking price. Unfortunately the customer who wished to attend cancelled because of the England World Cup football match, which also affected the second open house event scheduled and other property viewings. We apologise sincerely if you were not advised that it would not go ahead. Communication appears to have been regular and effective outside of this issue, however we are sorry for the frustration caused and thank you kindly for your feedback.Customer Relations - Douglas Allen
★★★★★ 5/5
TrustpilotJust wanted to mention the excellent…
Just wanted to mention the excellent service that I have received from Hassan at the Eastham branch. I had come in to the branch and explained my current mortgage is ending. Hassan had advised me to speak to the in house mortgage broker at the branch who may be able to help find better deals for me. I have found Hassan to be very professional only to happy to help in all matters throughout the entire re-mortgage process, a true credit to the company, Highly Recommend.Many Thanks again everyone at branch for all your help, been a pleasure.
Payas · 7 August 2018
Agent replied · 26 December 2024
Dear Payas,Thank you very much for taking the time to post this 5 Star review of Hassan at our East Ham office. Hassan is a true professional and will be delighted his recommendation of speaking to one of our experts was so helpful.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
Trustpilot(Barkingside, IG6 2AD)
Probably the most nicest, honest and hard working bunch you'll ever meet. In fact, they are the the most nicest, honest and hard working bunch you'll ever meet!!Purchased my first property from them and they were always just a phone call away to help me through this transaction. They also went above and beyond by going out their way whenever possible and I cannot thank them enough. There are many estate agents on the high street, but there's only one Dougless Allen.
B · 12 July 2018
Agent replied · 26 December 2024
Dear B ahm, At Douglas Allen we fully appreciate that being honest and hardworking whilst going above and beyond what is expected is exactly our aim. As you say we are looking to help you from the first time we speak right through until you collect your keys, even after where required. We always look to not only deliver what is expected but to as you say "Go above and beyond".Thank you for using Douglas Allen and we look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotWe bought a new home in Buckhurst Hill…
We bought a new home in Buckhurst Hill through Shana at the Loughton office. Shana was really helpful, professional and patient with us. Thoroughly recommended.
Geoff · 19 March 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
