Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJust want to say thanks to Abbie and Chloe …
Just want to say thanks to Abbie and Chloe(Basildon Office ) for helping me to rent out my house so quickly . Both were always available for any support and were on top of things . Many time they helped us on things which were not planned in advance . Much Appreciated , will love to work again in future . Best of Luck to both . regards Manoj
Manoj · 12 August 2017
Agent replied · 26 December 2024
Manoj, We look forward to working with you to ensure that your home is rented out in the same efficient way moving forward, our aims is to ensure that we rent our properties for the best possible monthly rent, whilst ensuring that the property is empty for the shortest possible period. We fully understand that the support and advice that you are given throughout the lettings process is also very important.We look forward to working with you and anyone you know for the futureKind regardsPaul Ingleton, Associate Operations Director
★★★★★ 5/5
TrustpilotThank you!
After spending a long tiring two years looking for a home, I was recommended these agents by a friend. I mainly dealt with Will for my mortgage product, and Asena, Sarah they both kept us well informed of all new properties every week! Great work girls well worth going to them if your looking for a helpful agent, I couldn't thank them all enough! :-)
Anita · 17 January 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAshok @Woodford Green
Ashok was the sales advisor in my sale , he was professional knowledgeable and very helpful in the whole process.The SDLT deadline meant that we had a race on and he was instrumental in ensuring the sale proceeded smoothly.I would Highly recommend this office I must mention Keith who was also a huge help in liaising with all parties.
A · 15 July 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotEast Ham office
I want to say a big thank you to all the team at the East Ham branch. I think the friendliest estate agents I have ever met. They remind me of a little family! I want to give a special mention to Waseem, Maureen, Hasan and Faisal. They have been very proactive in my search for a BTL property. Very accommodating and flexible with viewings. Really impressed. Thank you!
Laura · 31 October 2016
Agent replied · 26 December 2024
Dear Ms Halicioglu,Many thanks for your kind words regarding our Wanstead office and your 5 Star review. Ray and Abu will be extremely pleased with your recognition of their service and efforts to find you a suitable property. We simply want to be as helpful as possible and stand out amongst the competition - something that we call 'Outpassioning!'.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWe are currently in the process of…
We are currently in the process of purchasing a property in Epping. We have been dealing with Conor in the Epping Branch and we are very impressed with the service he's provided. He's been prompt, knowledgeable and reassuring throughout the process. He's been very punctual with our viewings, diligent and quick to respond with any queries we've had. Based on our experience we would highly recommend Conor.
P · 26 October 2018
Agent replied · 26 December 2024
Dear P Tapp, Taking to add your thoughts about Conor and the Epping office is much appreciated, I will pass your thoughts back to the team.Being prompt, punctual and knowledgeable are key facts that I believe make a premium service and something we always strive to do at Douglas Allen.I wish you all, the best for the future and look forward to helping you in anyway we can moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotExcellent professional service
Jill, Carl and the team at the billericay branch were excellent . Very professional and we instantly felt at ease following a very poor experience with a competitor. There is no doubt that you are more expensive than your competators however we are confident that the property will sell in their hands
Tony who took the photographs consulted us throughout the process So a very good experience all round
Mr · 23 June 2015
Agent replied · 26 December 2024
Dear Mr & Mrs Armitt,Thank you very much for your kind comments relating to our Billericay office and in particular to Gill, Carl and Tony, they will be delighted to hear how their efforts have impressed you so much compared to your with experience another agent.I am confident in Gill and her team being able and most willing to secure a successful sale of your home.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
We have recently started the process of putting our house up for auction. Stuart from the Wickford Branch has provided us with amazing guidance, support and reassurance from the start. With current circumstances being an uncertain time to sell your property, we still have every assurance this will go ahead as smoothly and successfully possible with the help of Stuart and the team.
Laura · 26 April 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotI just want to thank Hasan and Maureen…
I just want to thank Hasan and Maureen I had a very good experience especially that I’m selling after 35 years and I like the fact that when I call somebody picks up Also hasan has helped me EVERYTIME I call and I can’t thank you enough Thank you Maureen, Hasan, kash, Nasir and Riana brilliant work
Ann · 6 September 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThe service I received from Stephen Ford
The service I received from Stephen Ford was exemplary especially with all the problems further down the chain he kept me updated and always ready to assist he certainly went beyond the call of duty I was extremely grateful to him for his care and attention in what proved to be not an easy sale with the chain complications.
Bett · 13 April 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotSale
Rachel and the team were brilliant. Living so far away from the property as i was selling on behalf of my father added extra complications which they dealt with brilliantly, to a point that this was the easiest sale i have ever had. They even found other agencies who could help with the contents making it so easy for me when i visited to sort out personal items.
Mike · 23 March 2016
Agent replied · 26 December 2024
Dear Mr Daly, Thank you for your feedback on our Chigwell office especially Rachel, I will pass your comments on to her, it is very important as an industry to remember that we are not selling someone's property and that we are actually helping them with all the intricate parts of the move. it is always great to receive feedback where this has been appreciated and worked well. I can see that this was the easiest sale that you have every had, if you know any other people in an area we cover we would love to offer them the same level of service.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotWill Nash
Will Nash is an excellent advisor. He has advised us on a few mortgage purchases over the years. He has always been attentive, accessible, professional and knowledgeable. He is quick to respond to any doubts or questions you may have - whether that is mortgage related or more generally related to the property purchase process. We have enjoyed working with Will and will do so again without hesitation.
Pradeep · 17 January 2016
Agent replied · 26 December 2024
Dear Pradeep,Thank you so much for your 5 Star assessment of Will Nash, we welcome you to return when you next expert mortgage advice and help.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA big thank you to Abbie and Chloe at …
A big thank you to Abbie and Chloe at the Basildon Office for getting my flat rented so quickly.They were both professional and friendly to work with and I was particularly impressed with their regular communication and support during the processIt was a real pleasure to work with both of them and should an opportunity arises in future, I wouldn't hesitate to work with them again.....Regards Ray
Ray · 18 August 2017
Agent replied · 26 December 2024
Dear Mr Patel,Many thanks for your kind comments and 5 Star review of our Basildon Lettings team. Both Chloe and Abbie are true professionals and have real passion for their roles and will be delighted that they were able to help so much with letting your property so quickly with minimum of fuss.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotBilal Chadwell heath customer service
Hi we have been so far happy with the service in Chadwell heath branch. All staff have been really helpful. Bilal from day one his customer service been excellent . keeping us update and helping us view houses. He Has been very helpful and understanding. We actually came to Chadwell heath branch because of Bilal. His customer service was very good.We have sold our property through Douglas and Allen in Chadwell heath branch.we are now finding our property now.
Shahjahan · 6 February 2024
Agent replied · 26 December 2024
Hi Shahjahan,Thank you for leaving a review! We're delighted to hear how happy you are with the service you've received from our team in Chadwell Heath and how Bilal in particular has supported you with his help and understanding throughout your journey.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotBrentwood/Spencer Johnson
Great customer service from the Brentwood Branch! Especially Spencer Johnson we were shown around a little cottage by him and he was so accommodating and helpful! really made the viewing a better experience.would recommend to anyone looking to buy a sell or property.Big thanks to Spencer and also to Paul for his knowledge, time and advice.Nice to meet an estate agents who are genuine and compassionate!
Jo · 11 September 2017
Agent replied · 26 December 2024
Dear Ms Dunne,Thank you very much for your kind comments regarding our Brentwood office and your award of 5 Stars! Both Spencer and Paul have a passion for property and good customer service and I am glad that you were the beneficiary of this.Best of luck with finding your ideal home, I'm sure you're in good hands with our Brentwood team.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWoodford Green - Katie Battleday
The team in Woodford green, especially Andy and Katie have been very helpful with assisting me in looking for my first residential mortgage. Katie in particular has shown very good customer interaction skills and has not hesitated to contact me and advise me when appropriate. Above all, a level of trust has been established with her, which in my experience is not often between agent and buyer.
Ahilan · 29 January 2016
Agent replied · 26 December 2024
Dear Ahilan,Thank you for your kind words and 5 Star review of our Woodford Green team, especially Andy and Katie. We try to go out of our way to provide a superior service and I am glad you have recognised this. They will both be delighted that they have created such a positive impression on you.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotVery nice people who really do know …
Very nice people who really do know what they are doing. I have dealt with Steve and Will at Woodford Green before so I knew I would be in safe hands. It's the little things that make a big difference and the whole process is smooth and stress free. I have recommended them both to friends and will continue to do so in the future. Thanks
Emilee · 9 August 2017
Agent replied · 26 December 2024
Dear Emilee,Thank you for taking the time to post your positive reviews regarding Steve and Will at our Woodford Green branch. I am pleased to see that the whole process went smoothly for you and hope you will be happy in your new home.Rob wadeAssociate Operations Director
★★★★★ 5/5
GoogleWe used connells to sell our property and used the mortgage advisor services too
We highly recommend, smooth transactions , house wasn't on the market for more than 3 weeks before we had offers communication was great and Christine was a pleasure to deal with
Thanks again everyone at connells for helping us sell our home quickly to be able to move on to our next chapter
Victoria · 26 October 2023
★★★★★ 5/5
TrustpilotAndy did what he said he would.....
I had an initial meeting with Andy Dumas and he managed my expectations in terms of a likely selling price and advised me accordingly.He arranged an open day and from that two offers were received - this was all within 7 days of the property going on the market.I have received very good service and would recommend Andy to anyone else selling a property.
Stephen · 25 June 2018
Agent replied · 26 December 2024
Dear Mr Gregory,Thank you very much for taking the time and trouble to post this 5 Star review regarding selling your home through our Loughton office and of the help and professionalism you have received from Andy there. You are in safe hands with the whole team there and I would like to thank you personally for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleThank you to Bryan and Madison for the excellent service that Connells provided.
Regularly updated and always there to help with any questions or concerns. …
Gary · 17 April 2024
Agent replied · 25 October 2024
Thank you for your terrific 5* review and recommendation Gary. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThe service provided was abysmal
The service provided was abysmal, although Lucy was very hands on and helpful she was failed by her colleagues. Information provided to other agents were innaccurate and this was very costly to us. We had to constantly contact the office for the latest information, we were rarely provided with any updates on the sale.
John · 1 October 2021
Agent replied · 26 December 2024
Dear JohnThank you for taking the time to leave your feedback and for your kind words regarding Lucy. Customer Service is of paramount importance to Douglas Allen and it is therefore disappointing to read some of your comments. When a sale is progressing through the conveyancing process we would expect our staff to be in touch with updates however as the conveyancing process is undertaken by the acting legal representatives, we are limited as to how much we can do during the time. We also understand that your chain was a lengthy one which can affect the quality of the information relayed due to the number of third parties involved. We are pleased that your sale has completed and would like to wish you the best for the future.Should you wish to discuss your feedback in further detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotAmazing service from the Ilford office !
Just before all this madness with the Coronavirus myself and my wife contacted the Ilford branch to sell our house. Their service has been amazing from the second I spoke to Ali till now, I’m keeping in contact with John speller the manager on a weekly basis. Can’t wait till this is all over so I can get things started!
Hardeep · 30 April 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotThank you
We have had a very stressful process with the sale of our flat but Tanya was on hand every step of the way to help with the stumbles and push things forward. We can't thank her enough for her patience and brilliant service.Both John and Jat at the Ilford office were great with prospective buyers and kept me informed every step of the way.
RAH · 2 March 2018
Agent replied · 26 December 2024
Hi Rah,thank you for posting your 5 star review regarding Tanya, John and Jat and the team in the Ilford office. Selling a home is not just about finding you a buyer but ensuring that the process runs to a successful completion.Looking at your comments the team worked together for your and I hope you will be happy in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 1/5
TrustpilotI was disappointed
I was disappointed"I was disappointed with the services provided . There were several instances where I had to follow up multiple times to get a response, and the agent seemed to lack knowledge about the properties they were showing. In addition, there were several mistakes in the paperwork that caused delays in the process. I would suggest that improve communication and attention to detail to provide a better experience for your clients."
Verco · 10 May 2023
★★★★★ 4/5
TrustpilotHelpful and on the ball
We were really happy with that service we were provided by the Wickford branch and especially Natasha. Natasha was always on the ball throughout our process and would always keep us updated when she had any new information. She would always get answers too through difficult stages in our move. We can't thank her enough for all her hard work and we really appreciated it.
Emma · 14 July 2016
Agent replied · 26 December 2024
Dear Emma, I am pleased that you are really happy with the service you have received from the Wickford office, we are very aware that keeping clients in touch with every stage of the sale is so important to help the sale progress smoothly and also reduce the stress levels for all those involved. I would ,like to wish you all the best in your new home and look forward to helping you or anyone you know moving forward.Kind regardsPaul IngletonAssociate Operation Director
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