Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have been very impressed with the …honesty and professionalism...
I have been very impressed with the service, approach, professionalism, honesty and general support by Ammer Haroon in our journey finding somewhere to buy. The process can be somewhat frustrating but his assistance and approach really makes such a difference. I would recommend you speak to him whether you are looking to buy or sell.
RME · 15 July 2017
Agent replied · 26 December 2024
Hi RME,thank you for your comments regarding the Honest, professional and transparent service that you received from Ammer in the Ilford Office.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotThanks for all your help
Just wanted to say a massive thanks to the Loughton team on helping me with the purchase of my new home. The staff have always been very helpful and made this stressful process much easier especially being a first time buyer. I'm grateful for all of your expert advise and couldn't recommend the team highly enough.
Gup · 17 October 2015
Agent replied · 26 December 2024
Dear Gup,We really appreciate how nerve-racking buying a property can be at any time, let alone on your 1st occasion, so we take a lot of pride in helping everyone at every stage of the transaction to make it as stress-free as possible. Our Loughton office are past-masters at this (as one very famous TV/Film star has found out recently) and I am glad that you have benefitted from their assistance.Thank you very much for taking the time and trouble to post this review and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleMoving from our property for the first time in 37 years could have been a fraught experience, but thanks to all the team at Connells of Billericay, the whole process has been managed smoothly and quickly in just a few months. Christine and Lewis have been a great help in that process, keeping us informed, offering sound advice and constructive assistance throughout. The property was marketed and managed very effectively. This has been greatly appreciated, so many thanks to them and their colleagues.
Keith · 26 October 2020
★★★★★ 5/5
TrustpilotPurchase completed.
Many thanks to Jayden Campbell for his help and support in the purchase of my flat. A very helpful and professional agent. Thank you!Elide Robinson
Elide · 21 February 2022
★★★★★ 5/5
TrustpilotBasildon - Abbie Wilson / Chloe Costa
Basildon - Abbie Wilson and Chloe CostaA Big Thank you for Abbie and Chloe for organising the let of the property within a short time. They were very friendly and professional and had answers for all the queries. It was a pleasure to deal with them and I would not hesitate to recommend them
Rajasekar · 12 September 2017
Agent replied · 26 December 2024
Dear Rajasekar,Our aim is to always Let a property in the shortest possible time whilst achieving the best Monthly rent possible. We are fully aware that whilst a property is standing empty it is not being productive and therefore costing you at the same time. I know the lettings team will always be on hand to ensure that any questions you have are fully answered and updated.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotWoodford green - Katie Battleday
I'm still looking for my first house but so far the whole team has been very helpfull. Kate especially. She is keeping me updated on new properties and helped me with selecting my solicitor and mortgage broker. Thanks to her i feel i made more progress in last 2 weeks than in prior 3 months!
Pawel · 23 January 2016
Agent replied · 26 December 2024
Dear Pawel,Thank you very much for your kind words regarding our Woodford Green office and in particular Katie. You are in very good hands and I'm sure if anyone is successful in finding you your first house to buy it will be Katie and her team.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWanstead office - Ray & Janine
Ray and Janine from the Wanstead office were very helpful in first identifying a potential property within my demands and with the completion process which happened to happen in the middle of my partner having our first born child. They took all the stress away and I couldn't recommend them highly enough.
Thomas · 11 March 2019
Agent replied · 26 December 2024
Dear Mr Tesfay,Great to hear your comments regarding our Wanstead office. Ray and Janine are true professionals and will be delighted they were of such help to you.Many congratulations on your new addition to the family and on behalf of us all I wish you many years of happiness in your new home.Kind regards,Jon Holden - managing Director
★★★★★ 5/5
TrustpilotI was after some investment advice and…
I was after some investment advice and got everything I needed and more from Woodford. Thanks to Owen Steve and Sheryce
Will · 17 August 2022
★★★★★ 5/5
TrustpilotHave dealt with Ola and would recommend…
Have dealt with Ola and would recommend him as an agent. Promptly dealt with any queries I had and was always polite ans helpful.
Humaira · 1 March 2022
★★★★★ 5/5
TrustpilotExcellent review to completion service…
Excellent review to completion service from Chigwell team with great collaboration and connectivity, right from Aseena on sales team and her great depth on property sold, to negotiating team Tanya & Robin taking it forward for us whilst maintaining sensitivity around nature of sale. Thank you for seeing us through this.
Mohana · 1 April 2019
Agent replied · 26 December 2024
Dear Mohana,Thank you very much for your 5 Star review of our Chigwell office, I am delighted they have come up trumps for you as they have for so many other customers too.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGood experience!
Had a pleasant experience dealing with Joe and the other agents at the Barkingside branch during the purchase of my new flat. They were able to resolve issues effeciently and had good knowledge of the area and the property. Would recommend them to help you find a property that suits you!
WV · 4 March 2019
Agent replied · 26 December 2024
Dear Warren, I am so pleased that Joe and his team at our Barkingside office helped you have as you say a pleasant experience when buying your new flat. Having the knowledge of the area and being available always helps to ensure that any issues that occur can be resolved quickly and efficiently.I wish you all the best in your new home and please let everyone know how we can really help.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotDid the job
Second time of using this estate agents. On this occasion communication was good and professional. Simon, the manager and his staff were excellent throughout. A special mention for Janine who dealt with the follow up process after we had secured a buyer. Her help in securing exchange of contracts was exceptional, thank you.
Robert · 30 August 2016
Agent replied · 26 December 2024
Dear Mr Couchman,Thank you for taking the time and trouble to post this 5 Star review of our Loughton office and to recognise Simon and Janine especially. We fully appreciate that you are spoilt for choice when it comes to choosing an estate agent which is why we really do set out to provide a service that is genuinely second to none which customers like yourself can benefit from through excellent results and superior levels of service.On behalf of the whole team, thank you very much for your custom and we look forward to welcoming you back for a 3rd time!Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHi we had a lovely hostess From Hend / Ouassim
Hi we had a lovely hostess which her name is Luisa she was great she was probably she was :-) she showed us every single thing in the flat what is needed from us and everything else she was great and her job and she was professional well done to see you and definitely because of her we recommend this company Basildon
Hend · 26 February 2023
★★★★★ 5/5
TrustpilotBrilliant service
David, through his experience put our flat on the market and done all the viewings in one day - his honesty and professional knowledge put us at ease. Chelsey then took over and helped push the sale through even though others made things difficult (ie management companies) - we have used these guys before and would definitely use them and recommend them again.
Susan · 22 January 2023
★★★★★ 5/5
TrustpilotFirst class service
Excellent customer service. From highlighting the property for us to showing the property to us. Spencer provided extremely personal service by finding our requirements and identifying a perfect property for us. Arranged a viewing within 15 minutes with Ben at the property. Both Ben and Spencer a credit to your team.
Bhavesh · 6 February 2018
Agent replied · 26 December 2024
Dear Mr Patel.Thank you for taking the time to send in your 5 star review regarding Ben and Spencer in the Brentwood office.Our aim is to "Help our customers achieve their dream move" , this can be done in many ways including offering a personal service.I hope you will be happy in your new home .Rob WadeAssociate Operations Director
★★★★★ 4/5
TrustpilotProfessional service
Very happy with the service provided. Special mention for Chelsea at Hornchurch branch who kept us up to date weekly and speedily answered any queries.
Carol · 29 June 2023
Agent replied · 26 December 2024
Hi Carol,Thank you for leaving a review! We're so pleased to hear how happy you are with the service your received from our team, especially Chelsea, we'll pass your kind words along.Best wishes,Douglas Allen.
★★★★★ 1/5
TrustpilotI used the Hornchurch branch - terrible service
I used the Hornchurch branch, Their manager David said all the right things and then delivered very little even going as far as outright lying to us about how the market properties resulting in us having to sell at a lower price than we could have got earlier. No responsibility taken and simply treat our complaints like an inconvenience, AVOID, AVOID, AVOID
Darren · 24 January 2023
★★★★★ 5/5
Trustpilotexcellent service from start to end....
Daniel, Simon Michelle, all have been very helpful from finding the right property to the actual completion.
we were in a bit of a hurry, I seriously think, we couldn`t have bought our house without these guy`s great help.
Not forget the financial advisor Saif and Geniene from admin...
Thank you all.
Semih · 12 April 2016
Agent replied · 26 December 2024
Dear Semih,Many thanks for your 5 Star review of our Loughton office, all the staff you mention will be delighted that you have recognised them in this way.Simon and his team take immense pride in providing a noticeably high level of customer care and attention and I am very happy you have been the beneficiary of this.On behalf of our whole team I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGood sale experience!
I have found that Jessica, Kaitlyn and James work really well together as a team to help with the whole process from sale to completion. They keep you informed and have good knowledge of what is going on in the area.
Amar · 26 August 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat service from Woodford
Great service from Woodford. Steve was brilliant throughout and was always on hand to help. Thanks for everything
Matt · 17 August 2022
★★★★★ 1/5
TrustpilotWickford - poor customer service
very disappointed in their lack of professionalism
obviously they just wanted a sale and commission , no care or compassion over probably what is most peoples most expensive purchase of their lives
this became more apparent when we changed estate agents , were treated like genuine people and not just a number
Paul · 25 September 2015
Agent replied · 26 December 2024
Dear Mr JonesThank you for your comments and we are very sorry that you feel this way. Please be assured that customer service is of the utmost importance to Douglas Allen and consequently we are keen to investigate your concerns. Unfortunately, we have been unable to locate you on our system and would therefore appreciate it if you would contact our Customer Relations Department on 01702 540802 so that one of our advisors can discuss the nature of your concerns with you in more detail. Thank you.
★★★★★ 5/5
TrustpilotIf i try to say something wrong about …
If i try to say something wrong about them i can`t.... they helped me out to rent a house. i can give the 5 stars to the new young lady who struggle to do the papers and payment etc etc she was funny at the end all was. Perfect Just Me
Adrian · 17 June 2017
Agent replied · 26 December 2024
Adrian, Thank you for taking the time to add your thoughts and for understanding that Abbie is new to the role and allowing her to finalise the paperwork. I am sure you will enjoy your time in your new home when you are ready to move on, please let us know and we will be more than happy to help you again. Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 1/5
TrustpilotChadwell heath branch promised…
Chadwell heath branch promised everything, delivered nothing!! Told me how my property was sought after! Auction deal was best. 60 wasted days!! Then told three weeks notice Is needed. Just false promises, very lazy leadership. Wasted 81 days!!! Don’t give them your business. Time wasters.
Helene · 28 August 2020
Agent replied · 26 December 2024
Dear HeleneThank you for taking the time to provide us with details of your experience and we are very sorry that you feel this way. Whilst our staff try hard to establish the properties that they believe will be most suitable for this process, it is impossible to guarantee interest levels. We are sorry to learn that your property did not receive the interest that was initially anticipated and we can fully appreciate the disappointment that you would have felt. It is always our aim to successfully agree a sale which benefits all parties and we regret that we were unable to do so on this occasion.Should you wish to discuss your concerns in more detail then please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and a member of the team would be happy to help you further. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotA huge thank you to Chelsey Baldwin.
This review is to praise the wonderful Chelsey Baldwin.She went above and beyond for us to help speed up the process of my father in law's house sale.She was polite and professional, an absolute gem! A definite asset to the Douglas Allans team.
S · 19 February 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
