Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service!
Fantastic service from the Mortgage Advisor in the Ilford branch. I had no idea about the house buying process, what deposit I needed or how much I could borrow to buy my first house. I now know exactly what to do now and how much I can offer on houses. Will definitely be using him and his team.
Chris · 13 November 2019
Agent replied · 26 December 2024
Hi Chris,Thanks you for posting your 5 star review regarding Ryan the mortgage Advisor at our Ilford Branch. It was great to see that he had made things clear for you so you now know exactly what you need to purchase your dream home.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotFriendly, helpful and efficient team
Friendly, helpful and efficient team. I spoke with Deniz about being referred to their mortgage advisor. Appointment set up within the same day.Owen Massarella, found very competitive mortgage deals and submitted these on a Saturday to secure the deal. Thank you.Excellent service.
Hanife · 25 November 2022
Agent replied · 26 December 2024
Hello Hanife,Thank you so much for leaving us a review, we're delighted to hear that you are so happy with the support you have received from our team.Best of luck on your property journey!Douglas Allen
★★★★★ 5/5
TrustpilotParis and Monet - Lettings
Paris stepped in after a member of staff quickly left employment - after a week of our calls and emails going unanswered Paris became our point of contact and between her Monet they rebuilt our confidence and the rest of the process was stress free. First time ever I can see we have felt genuinely cared for as customers. Thank you!!
Sam · 15 May 2017
Agent replied · 26 December 2024
Dear Sam, I am sorry to hear that you had calls and Emails not replied to with the speed we would like after the change of staff, although I am pleased to hear that Paris and Monet have re built the trust and the customer service levels we would expect. We look forward to working with you and ensuring that the level of service continues throughout the Letting period. I appreciate your feedback and apologise about the initial issuesKind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotVery happy with the service Maria and…
Very happy with the service Maria and Ben from the Walthamstow office have provided. They’ve been helping me with a recent purchase of a property and have quickly dealt with any enquiries I’ve had. They have been very efficient in keeping me up to date with any progress and have been very enjoyable to work with so far.
Lindsey · 15 July 2019
Agent replied · 26 December 2024
Dear Lindsey,Thank you for your kind comments and 5 star review of the help you have received when buying your home through our Walthamstow office. Maria runs a very professional team and will be delighted they were able to assist you.On behalf of everyone I wish you much happiness in your new home.Kind regards,Jon Holden- Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat Service
The Loughton office has been absolutely great. Jason Jagai has provided fantastic service in helping us find our new home. He is really easy to talk to and I felt comfortable enough to talk about our budgets and what we were really looking for in the house. Daniel Colquhoun Firth has also been really helpful with the progress and really friendly.
Bal · 19 September 2016
Agent replied · 26 December 2024
Dear Bal,Many thanks for taking the time and trouble to post this 5 Star review of our Loughton office and name in particular Jason & Danny as being helpful in the process. Both are extremely conscious of the stresses involved in buying or selling property and go out of their way to make a positive difference which is what I am delighted you encountered.May I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotI take my hat off to Woodford Green
I take my hat off to Woodford Green. I initially met Steve and he gave me absolute confidence in selling my home. From start to finish i felt that they cared about my family move and they got me £40,000 more than the other agents valuations. Worth every penny and so glad we had them out to value our home
Carlie · 9 August 2017
Agent replied · 26 December 2024
Hi Carlie,Thank you for posting your review and sharing the success you had in achieving £40,000 more that the other valuations that you had on your home. We are up against agent every day both online or high street based who think that quoting low fees is enough !! But when you see what can be achieved if the job is done properly it puts things into perspective.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
Trustpilotmortgage and finding a good house could…
mortgage and finding a good house could be stressful experience and with a great agent, Anita Kaur made it easier and overwhelming experience. very friendly and polite.
Baran · 20 August 2022
★★★★★ 5/5
TrustpilotI was dreading this move but Steve was…
I was dreading this move but Steve was so helpful and kept me up to date regularly, I was surprised it was so easy. Thanks Steve.
Emma · 26 September 2022
★★★★★ 5/5
TrustpilotChigwell
Robin & Aseena we’re excellent when looking for a home, nothing was ever too much to ask, we found the very helpful and knowledgeable of the area and constructions in Chigwell. We would definitely recommend to everyone! We also saw Will the financial guy and he found us an excellent rate saving us loads! Thank you
Michael · 17 January 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotThank you Jazz at Wickford Douglas…
Thank you Jazz at Wickford Douglas AllenQuick note of thanks to Jazz for being so helpful, answering all our questions and making what can be an overwhelming process a positive experience.
Hannah · 3 February 2022
★★★★★ 5/5
TrustpilotRay phipps done a great job
Through juggling which estate agent to choose, I was recommended by a friend to go for douglas allen wanstead. Being told that they are fast, friendly and thorough. I was able to make the decision with no hesitation, their staff made my mind feel at ease. They strived very hard to get the best price possible for my property .
Margaret · 14 June 2016
Agent replied · 26 December 2024
Dear Ms Bailey,Thank you so much for your 5 star review of our Wanstead office in terms for selling your home so successfully. Customers really do have a lot of choice when it comes from choosing an agent to sell through however we would back our service and results higher than anyone as I am delighted has proved beneficial for you.Thank you very much for putting your faith in us and I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotVery helpful customer service
Very helpful customer service. Thanks to Shana.
Ozgur · 20 February 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAttentive and personal
Very good customer service from the lead agent - Lucy (Chadwell heath). She was persuasive, knowledgeable and honest about the sale. She always made herself available and provided insightful advice.
Sanjan · 11 September 2023
Agent replied · 26 December 2024
Hi Sanjan,Thank you for leaving a review! It's great to hear how satisfied you are with the service you've received from our agent, Lucy, and how she's always been readily available to assist you throughout your process.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotDale (from brentwood office.)
Dale (from brentwood office.)I am very happy with the way I was looked after by dale. He was polite and patient. Every question I asked was answered in a way that made it less stressful buying a property. I was able to call up anytime I needed advice about the process of buying my new home.Thank youGillian
Gillian · 6 December 2018
Agent replied · 26 December 2024
Dear Gillian,Thank you for taking the time to write your 5 star review regarding Dale in the Brentwood office. It was great to see that he has helped you and made the whole thing less stressful for you. I hope you will be happy in your new home.Rob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotFirst class service - Hornchurch
The staff at the Hornchurch office were very professional and trustworthy and really managed the initial negotiations well to secure both my sale and purchase. Chelsey Baldwin took up the reins as Sales Progressor after offers were accepted and did an excellent job of seeing both the transactions through to the end. A special thanks to her.
DC · 21 November 2018
Agent replied · 26 December 2024
Dear David, Thank you for taking your time to add your thoughts about the professional and trustworthy way the negotiations were handled on both your sale and purchase through our team at the Hornchurch office. I will pass on your thanks to Chelsey our Sales progressor as this is a major part of what we offer to ensure we have the right professional focused on ensuring that everything is running smoothly whilst keeping our clients up to date throughout the transaction.I wish you all the very best for the future and we look forward to helping again in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 4/5
TrustpilotThank you Linda (East Ham) for giving …
Thank you Linda (East Ham) for giving me great service
Sid · 28 June 2017
Agent replied · 26 December 2024
Hi Sid,Thank you for your review. It would be nice to know what we could have done to make it a 5 star review.Rob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotAleisha
Aleisha was very professional and very helpful.I would like to give her 5 stars for being very nice and polite and gave a very great service.Thanks
Ghofar · 30 June 2022
★★★★★ 5/5
TrustpilotVery Helpful Agent!
My brother and I have been looking for a suitable place in London, and Khaleesha has helped us very much in this endeavour. We especially appreciate the fact that she put our lifestyle tastes into account when choosing the location for us. We are very excited to move in and can't wait to explore our new area!
Munir · 29 January 2018
Agent replied · 26 December 2024
Dear Munir,Thank you very much for taking the time and trouble to post your review. Khaleesha is a true professional with a genuine passion for helping our customers achieve their dream move, she will be delighted she has had a positive influence in choosing the area you now wish to live in.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotWaism
Waism has given fantastic customer service, from answering all of my enquirer. To showing me around and advising me what properties are the best in terms of what I want to purchase. For this I would highly property recommend anyone who needs assistance in buying property to go to him or seek advice from anyone in that business.
Shazad · 15 August 2016
Agent replied · 26 December 2024
Dear Shazad Akbar,Thank you for your comments regarding Waseem in our East Ham office, Our aim is to help people find their dream home and I am pleased to see this is happening within our branches. Good luck with your search.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
GoogleOur purchase may not have gone as smoothly as it could have, but Michelle was always there and willing to do all she could to help us out. We are very happy with the service she provided us.
Samuel · 27 October 2019
★★★★★ 4/5
TrustpilotHornchurch branch
Great service received from everyone at this branch,especially Michael .
Ian · 22 April 2016
Agent replied · 26 December 2024
Ian, I am pleased to see that you have received a Great service from the Hornchurch office, are aim is to always ensure that we deliver on promises and help our clients wherever possible.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotPut me at ease!
I really appreciated the support from the Ilford Branch that the Mortgage Advisor (Ryan) gave. Looking into buying your first house can be a daunting process and my partner and I didn’t feel anxious at any point once things had been thoroughly explained to us. I would highly recommend for first time buyers!
Alistair · 13 November 2019
Agent replied · 26 December 2024
Hi Alistair,Thank you for taking the time to post your 5 Star review regarding Ryan our Mortgage Advisor. It was great to hear the he has helped you and put your mind at ease . I hope you go on to find your dream home.Rob wadeAssociate Operations Director
★★★★★ 5/5
GoogleConnells have been very good during our house buying process. Everything was handled very professionally and in a timely manner. It took just about 6 weeks from viewing the property to exchanging the contracts!
Vishal · 26 October 2020
★★★★★ 5/5
TrustpilotWill from the Fine and Country…
Will from the Fine and Country department in the Loughton office was influential in helping me find my new house and went above and beyond to ensure I was always kept up to date and reassured throughout the process. I will definitely be using his services again should I decide to move in the future.
Olivia · 29 June 2018
Agent replied · 26 December 2024
Dear Olivia,Thank you very much indeed for your 5 Star review of Will at our Loughton Fine & Country office. Will is a true professional and I am glad he was able to find you your dream home.On behalf of the whole team I wish you many years happiness there.Kind regards,Jon Holden - Managing Director
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