Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIn my opinion and speaking for myself I…
This review relates to the East Ham branch. In my opinion and speaking for myself I have bought and sold many properties and used many estate agents over the years however this agent over promises and under delivers, the amount of calls I had to make and the amount of emails I had to write in order to chase up and push forward was unacceptable. I personally would never recommend or ever use this company again. I suggest you find an alternative agent in this area!
Heather · 15 September 2022
★★★★★ 4/5
TrustpilotGood service
We purchased a flat in Forest Gate via the East Ham branch. The sale went through very quickly, and the staff we dealt with (primarily Waseem and Andrew) were generally helpful and friendly. My only main criticism is that on the occasions when we tried to contact the branch via phone and they could not take our call, they did not return our calls when asked.
David · 16 December 2016
Agent replied · 26 December 2024
Dear David,Thank you for your feedback regarding the team in my East Ham office. Waseem as you know has the job of helping clients like yourself to find their dream home and then passed the baton to Andrew for the after sales service. I am sorry to hear that on the odd occasion they did not answer the phone but we do have a call center that should pick up the overflow if we cannot answer it.Good luck in your new home.Rob wadeAssociate Operations Director
★★★★★ 5/5
GoogleExcellent service from all members of staff. Went above and beyond to get our property sale across the line. Thank you Caroline, Christine and Lisa
Alison · 17 April 2023
★★★★★ 5/5
TrustpilotGreat agency
Great agency. Proper customer service and response. Michael is absolutely fabulous. Great doing business with him
Ghulam · 8 March 2018
Agent replied · 26 December 2024
Dear Ghulam, thank you for the feedback on our Chadwell Heath office, it is always a pleasure to offer our clients as you say proper customer service and that it was great doing business with him.I will pass on your thought which is much appreciatedKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotAshok was really responsive and…
Ashok was really responsive and straightforward
Therese · 7 September 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Great service, Abbie Wilson and Chloe Costa were really easy to work with and incredibly professional.
Vanessa · 10 October 2017
Agent replied · 26 December 2024
Dear Vanessa,Thank you for your review, we always aim to offer the best possible service, I will pass on your thoughts to both Abbie and Chloe as I am sure they will appreciate your feedback.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotI had Ellie as a sales advisor
I had Ellie as a sales advisor. She was verry helpful and had a lot of patience with us. She understood what we want and what we are looking for and she helped us a lot.We are happy that our ofer was accepted and during this process we had the support of the agency and of Ellie.Thank you!
Madalina · 26 September 2020
Agent replied · 26 December 2024
Good afternoon Madalina, Thank you for your lovely review and congratulations on getting you offer accepted. We very glad to hear that we have been able to support you during this process-particularly Ellie. I will pass your comments along. Kind regards,Danielle
★★★★★ 5/5
TrustpilotExcellent service!
the service at woodford douglas allen has been brilliant. Riana really paid attention to detail for my property search and also listened when a property wasnt right for me. i was constantly kept informed about new properties which resulted in me finding my family home. steve donna and hasan were all very helpful in keeping me updated. thank you team!
Robiul · 8 February 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotBig thank you to the Loughton family!
I want to congratulate Laughton office for having the best agents in the country. Cordial, competent and trustworthy. They treat you not like a client but like a member of the family. I wish I could say the same thing about PURP*L PRIC*S :)I will also like to say thank you to lovely Heather who was really helpful, friendly and always there for us!
Goldan · 16 June 2017
Agent replied · 26 December 2024
Dear Goldan,Thank you very much for your kind 5 star review of our Loughton office. We believe strongly in offering value for money and I am glad you experienced for yourself what that means compared to certain agents you refer to.Heather is an asset to our company and will be delighted she has helped you move smoothly and successfully.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA Wise Choice...
The team at the Chingford branch sold our house quickly, for over the asking price, and provided a top quality service. Jess and Jake in particular were great throughout the process, but everyone played their part. I would recommend them to anyone selling their property. From my experience, the company follow through on what they say, with helpful advice at the ready when needed.
Adam · 27 February 2017
Agent replied · 26 December 2024
Hi Adam,Thank you for your feedback regarding your success in selling your home through the Chingford office. It's great to hear that you gained in excess of your asking price. Jess and Jake take a lot of pride in there roles within the branch and always aim to get our sellers the best possible price.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotHi All,
Hi All,Just to say a fab job done by Ray and Janine in the Wanstead office on selling my dads house.Difficult for me as not living nearby but they sorted all to make it a lot easier for me and my 2 sisters to get this sold.Went very smoothly and a big thanks to the team.All the bestColin,Laraine and Rita.
Consumer · 21 November 2019
Agent replied · 26 December 2024
Dear Colin, Laraine and Rita,Many thanks for writing your 5 Star review following the sale of your father’s property via our Wanstead office. Ray and Janine will be delighted with your feedback but more so that they were able to help and assist you at this time.On behalf of out Wanstead team I would like to thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotVery satisfied with the whole service
I have been impressed with the quality of service I have received. Everybody I have dealt with has been prompt, knowledgeable and very friendly. They found me a good buyer within a few weeks and helped with the negotiations. The best thing was they will reimburse me for money spent with an online agency that did not deliver. I would definitely recommend.
Petra · 12 November 2018
Agent replied · 26 December 2024
Dear Ms Christoph,Many thanks for your kind words and 5 Star review relating to the sale of your property through Douglas Allen. I am glad to see that we got the result you wanted that the online agent couldn't manage and appreciate you putting your faith in us.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
Trustpilotselling my home
excellent professional and friendly service,very helpful nothing is to much trouble. thank you David and Michael.
Janice · 17 June 2016
Agent replied · 26 December 2024
Dear Janice, Thank you for your feedback on David and Michael at our Hornchurch office, I am pleased to read that the service levels and professional approach we are looking for from our company have certainly been delivered. We aim to be available to ensure that all clients are updated on all occasions. I would like to wish you all the best for the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 1/5
TrustpilotDo not fall for their lies
Do not fall for their lies. Paid a £25.00 REFUNDABLE deposit to use their recommended legal services. Never received a refund. Contacted head.office@douglasallen on 24th September and STILL waiting for a reply and a refund!Thank you for you reply informing me that you are refunding me straight away but how exactly do you plan to do that?
C · 20 October 2020
Agent replied · 26 December 2024
Dear CM,Once again I can confirm that your refund has been forwarded to you. if you have any problem with this please contact me directly at head.office@douglasallen.co.uk.Kind regards,Jon HoldenDear CM,I have looked into this immediately and have requested the refund sent to you straight away. I can only apologise to you for any delay which is certainly not in keeping with any of our services.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotOne of the greatest customer service…
One of the greatest customer service that I have ever received! I am looking for properties in Essex and thankfully my path has crossed with Epping Branch. I can't be any more grateful with the excellent support that Ian White and Owen Masarella have given to me. They are truly experts on their topics and they simply want the best of their customers. Definitely it should be your go to agency!
Asu · 2 May 2023
★★★★★ 5/5
TrustpilotWill nash
One name one warranty that everthink is fine!
I get my mortgage and now I write this to my property!
I want in this office I just sit down and show all possible option and one day book everthink to me as my propert was race to survey!
Very clear in all progress very good as call my sollicitor in more options!
Thank you
Luca · 13 January 2016
Agent replied · 26 December 2024
Dear Luca,Thank you for your 5 Star review of the help given by Will Nash in arranging your mortgage.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service from Nisha
Nishas service was amazing! Very professional,enthusiastic and very helpful, she made the purchase of our new home as smooth as possible. Thank you Nisha, keep up the hard work!
Jagdeep · 27 September 2022
★★★★★ 4/5
TrustpilotVery helpful & friendly staff....
Stephen, Khaleesha, & Keith at the Woodford Green branch have been very helpful in assisting us with our sale & now my mother-in law's sale. All staff are very friendly. 5 stars for the sale, given 4 stars due to the area of improvement detailed below.
Area to improve on - search requirements should be listened to more closely by staff in multiple offices.
Mrs · 20 July 2015
Agent replied · 26 December 2024
Dear Mrs Hayes,I take on board your comments about listening intently to our customers requirements across multiple branches, it is something we can learn from and improve upon.Thank you very much for recognising the help you have received from our Woodford Green team, most notably Steve, Khaleesha and Keith. Knowing they have created such a strong impression with you on the sale of two properties will really please them all immensely.We really appreciate your custom and wish you much happiness in your new home(s).Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSaturday afternoon viewing
Ellie met my sister, who knows me well, and me a potential buyer outside semi detached for sale. The seller answered all out questions.When my sister and I had looked round streets saw Ellie having shown other people round. Gave her an offer to pass to relevant lady in office on Monday.
Sally · 6 October 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
Sold my property in no time & surpassed my expectations. Thanks Ray, Nathan & Janine!
Mr · 18 April 2016
Agent replied · 26 December 2024
Dear Mr Patel,Thank you very much for your kind words regarding our Wanstead office following the successful sale of your property,I appreciate you taking the time to post this review and your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash has been enormously helpful and responsive in helping me secure mortgages. Highly recommended!
Wayne · 26 February 2016
Agent replied · 26 December 2024
Dear Mr Simper,Thank you very much for your kind words regarding our Mortgage Advisor Will Nash and I am glad he was able to help you secure the best mortgage as he has for so many of our customers.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotPatient and Helpful
Although new, Hassan has been helpful, professional and optimistic - keep up the good work.
Anonymous · 18 February 2016
Agent replied · 26 December 2024
Dear Anonymous,Thank you for your comments regarding the work that Hassan at the East Ham branch has done.Helping our clients is one of our core values and i am pleased to hear that it is alive within the branches.Thanks againRob wadeAssociate Operations director
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Khalleesha although we decided to go with the first property that we saw via a private sale. she was very attentive and out of all the agencies that we were in touch with she was the only sales person who kept in contact with us. And being in the Financial Services industry myself she is a very strong asset for your business.sadly we couldn't place our business with Khalleesha marks out of a 100 = 150 Malcolm Nathan
M · 30 March 2022
★★★★★ 5/5
TrustpilotGood service before and after sale
Sold our house after another estate agent had failed to do so. After we accepted the offer, Natasha the sales progressor was really helpful, always returned our calls, and was able to get through to the conveyancers which I was seldom able to (I wouldn't recommend their conveyancing partners, choose a good local solicitor instead!).
Mark · 7 December 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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