Trusted Agent profile · Basildon
★★★★★
899 reviews across 2 platforms
The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT
Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 899 reviews on two platforms, including 89 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Connells Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotVery happy with all the help and advice…
Very happy with all the help and advice I received from Khaleesha Said-Love-day at your South Woodford office. Khaleesha was very knowledgeable about the area. Her approach was both friendly and professional. This has greatly influenced my decision to focus on the area. Thank you!
5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison. Everyone in the office was really friendly and overall a much better service than any other on the high street
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChelsey Baldwin has been so supportive…
Chelsey Baldwin has been so supportive during the whole process, she has been attentive and available for us whenever we needed her. Highly recommend.
Dear Ms Lawrence,Thank you very much for your feedback and 5 Star review of our Sales Progressor Chelsey. Many companies don't employ Sales Progressors and I am sure you would have seen first-hand how imperative they are in overseeing the complexities of a property transaction - especially an exceptional one like Chelsey.I wish you much happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
Trustpilot5 Star!
Stuart and his team deserve 5 stars. Excellent customer service, friendly and helpful and always willing to go the extra mile, fantastic service so impressed.
Dear Ms Mann,Thank you very much for your 5 Star review of Stuart Pass and his Wickford office. We see as providing the highest levels of customer service as our duty not our aim and I am glad that you have been the beneficiary of this.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWilliam Johnston was superb in helping…
William Johnston was superb in helping me find and buy a new property. Throughout the whole process Will was super helpful and was a pleasure to talk to. Was a great experience and will happily recommend to anyone.
5/5
TrustpilotKhaleesha
Khaleesha was extremely helpful and efficient through the selling process. She always returned my calls and emails immediately and has great local knowledge.
Dear Emma,Thank you very much for your feedback on Khaleesha at our Woodford Green office and your 5 Star review, I am glad she was of such great help and assistance to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat service with very fast responses
Stephen and Hassan were great and ensured that the whole process of buying our house went very smoothly. Thank you!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotKhaleesha - super helpful
Khaleesha has been so helpful with our purchase of my elderly parents flat in Woodford Green. She went above and beyond to help make the process run as smoothly as possible. Nothing was too much trouble for her. Thank you so much
5/5
TrustpilotThank you so much to Ben and Ellie who…
Thank you so much to Ben and Ellie who were a great help in helping us find our next home.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotShana Jagger at the Woodford Green…
Shana Jagger at the Woodford Green branch has been nothing short of what we expect from an outstanding sales advisor. She is attentive, thorough and reliable. I’m sure she is dealing with countless potential buyers, but her efficiency has made her interactions with us both seamless and personable. I have full faith in Shana’s ability to support us in our quest to find a bigger home.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotRecently let my property
Recently let my property, From start to finish Abbie and Chloe were very helpful. They offered good advice and were very professional.
Dear Peter,Thank you for posting your 5 Star review of our Basildon Lettings team, Chloe and Abbie will we delighted they were of such service to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotExcellent service very professional
Excellent service very professional Always at the end of the phone.The whole team were very helpful, particularly Paul and Trevor.Would recommend to anyone.
Dear Susan,Being there at the end of the phone and ensuring that we offer a very professional and excellent service is always our aim, even when the office is closed our phones are answered by our support team 8am to 8pm 7 days per week. This will ensure we can always be at hand to offer this level service.Please do recommend us to everyone you know as we will ensure they have the same level of service.Kind regardsPaul Ingleton - Associate Operations Director
5/5
Trustpilot10/10
I have recently sold my house through your Epping branch, I just felt I wanted to thank the whole branch for being so helpful and a special thanks to the manager Liam Byrne who turned what could have been a nightmare into dream. He went well beyond the call of duty and I can’t thank him enough! Liam gets a solid 10/10 from me !
Good afternoon Liz, Thank you for taking the time to write this lovely review. Congratulations on the sale of your home! I'll be sure to pass along your comments to Liam and the team, who I'm sure will be delighted by your comments. Kind regards,Danielle
5/5
TrustpilotEfficient and reliable service, friendly and professional staff.
I would like to thank the fantastic lettings team, especially Abbie Wilson for the efficient and reliable service. Very friendly and professional staff.
Dear Luciana, thank you for giving your feedback on Abbie and our Lettings team, We pride ourselves on ensuring that wherever possible we deliver the best service levels. I hope you enjoy your time in this home and remember we are always there to help you in the future.Kind regardsPaul IngletonAssociate Operations Director
5/5
TrustpilotEpping Branch
We are in the process of selling our property and really appreciate the customer service from all at the branch and thank Ian White for the initial introduction and always keeping us updated.
5/5
TrustpilotChigwell branch
We were first-time buyers & was looked after by Robin & Sarah from the Chigwell branch. They were great & very helpful. We were also looked after by Tania our sales progressor who was also really helpful. I would definitely recommend going with them as well as the conveyance company JS LAW which they recommended however avoid Mortgage Matters as they wasn’t that good. We couldn’t thank them enough.
Dear Sang,Thank you for your 5 Star review of our Chigwell office for the help you received whilst buying your new home, it's great to hear how happy you were with Robin and his team including Sarah and Tania. Also great to hear too how pleased you were with our recommended conveyancers JS Law.With regards to your mortgage I am sorry to hear you weren't 100% satisfied and wondered if you would drop me a line to explain why so we can investigate? Please send this to head.office@douglasallen.co.ukOn behalf of the team I would like to wish you many years happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat service
I was very impressed with the Woodford green office. Steve was very helpful and I thought the whole team were friendly professional and knowledgeable.
Dear Sharon,Thank you for your 5 Star assessment of Steve Ford and his Woodford Green office, they will be delighted to have helped you move home.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotNot very good
Once I signed there was very little feedback as every time I spoke to someone in the office it was a different person and they all told me different information. I was not very happy about the mortgage advisor, she missed the right amount of mortgage and i paid 2000 pounds more on my deposit. Absolutely not pleased with the solicitors they reccomended me . I certainly would not recommend their services
Dear Caiazzo We are sorry that you have concerns regarding our service as customer service is of the utmost importance to Douglas Allen. We would very much like the opportunity to investigate matters for you but are unable to trace you on our system from this review. Please contact our Customer Relations Department on 01702 540802 and we will be happy to assist you in any way possible. Thank you. Kind regards
5/5
TrustpilotExcellent personalised service!
I have had such an excellent experience with Ben - Branch Manager. He spent the time with me to explain everything I needed to know and the options available to me as I was not sure wether to rent or sell my property. He is not pushy at all and has made the process so easy! I would always use the Brentwood branch as it meets my very high expectations.
Hi Laura,Thank you for your 5 star review regarding Ben in my Brentwood office. Our aim is to "Always help our customers achieve their dream move " and offering a good service to meet and exceed people expectations is key.I hope it all goes well and you will be happy in your new home.Thanks againRob wade Associate Operations Director
5/5
TrustpilotThank you Joanna & Jodie @ the Basildon…
Thank you Joanna & Jodie @ the Basildon branch , received excellent service from start till finish , Handover was smooth and communication was spot on , Highly recommended . TY
4/5
TrustpilotGreat Service
Just wanted to say Thankyou to Gregory & Khaleesha from the Woodford branch they have been a big help giving us advice in regards to selling our home. We have since decided not to sell our property but when we do we will not hesitate to contact you guys again as we have had great service and i am very confident we would have got the best price for our property
Dear Morgan & Jo.Thank you very much for your kind comments. Obtaining the Best Price is the most important thing when selling an asset as valuable as your home and it's what we pride ourselves in achieving. We look forward to doing this for you whenever you decide to return to the market again in the future.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotConiston Avenue
I recently instructed Douglas Allan for the sale of my Apartment. Initially I was involved in a conversation that was an appraisal feedback and fee quote etc. I was really just looking for the cheapest deal. After speaking with David I quickly came to the conclusion that he was the agent for me.David has not let me down and has sourced a buyer on the first open house. Very pleased!
Dear Chris, thank you for taking the time to add the feedback regarding David and the team at the Hornchurch office of Douglas Allen, As many clients the initial fee is part of the decision process, although as a company we are proud of achieving the very best price for the client and tailoring our service to ensure that we build the maximum interest and allowing a choice of buyer wherever possible. We look forward to continuing to offer you a great service through our sales progression team, aiming to allow you to move in your preferred timescale.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotGreat service
Aseena was very helpful in showing us the property. She further went onto arranging an additional visit for measurements for furniture just before we got the keys to ensure we had a comfortable/smooth moving in experience. Thanks so much!
5/5
Trustpilot10 Lambourne Road
I have found this estate agents Sarah and Aseena, in Chigwell, really helpful. We needed a buyer without any chain and Aseena found just the right buyer. Aseena always kept us up to date with progress by telephone and email. Whenever I needed to contact the office everyone was always very helpful. I would not hesitate to use their services again, if the need arose.Many thanks.Terry
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Connells Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
