Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 2/5
Trustpilotbad experience wickford office
We felt we have been lied to and given the wrong expectations of what the agent initially informed us they could achieve.
The market is not as strong as it has been over the past few months and we realised that but we were given the impression that they had numerous clients looking which we dont believe is the case.
We have bought and sold over 16 properties in past years and are familiar with changes in the market but never been lied to.
We agree with other posts for this branch which all show a negative rating
Surely you have to take notice.
Mr · 7 October 2015
Agent replied · 26 December 2024
Dear Mr & Mrs WoodThank you kindly for your feedback. We are sorry to read your comments and would like to clarify the position.When our manager Stuart conducted his appraisal of your property, several factors were taken into consideration when recommending an asking price, including the sale prices recently achieved for similar properties in the area. We understand that Stuart’s suggested marketing price was in line with other quotes you had received but that you wanted to try for a higher price which Stuart agreed to do.We were aware that you had just found a property you wanted to buy and therefore ensured that active marketing commenced immediately. In under a week we had booked 6 viewings for the first Saturday and whilst the feedback was encouraging, it can take a little longer for offers to come in when the asking price is higher than recommended. Unfortunately the sellers of the property you wanted to buy received another offer and you decided to withdraw from the market. We appreciate your disappointment and are sorry that you decided not to continue marketing as a result. We cannot however agree that you were misled by our staff who were simply following your instructions regarding the price. The property market in Essex has continued to be very buoyant in recent months with many of our properties achieving the asking price or more. Please be assured that we are as keen to sell the properties we market as the owners are and pride ourselves on our ability to achieve the best possible price in the shortest possible timeframe. After such a short time on the market, it is far too soon to reach the conclusion that your asking price was unachievable.We do hope that we can assist you with your move in the near future and would encourage you to contact Stuart again when you are ready. Thank you. Customer Relations - Douglas Allen
★★★★★ 5/5
TrustpilotGreat, honest customer service
I have mainly had contact with Khaleesha Loveday from the Woodford Green branch, she was genuinely concerned with the progress of the sale of my flat. She actively showed my flat to all viewers and answered all their questions accurately. She was able to advise me with any queries I had with the forthcoming process and never stopped helping even when a buyer was found. If she is still at the branch I will call her when I need to move again.
Sabrina · 2 October 2015
Agent replied · 26 December 2024
Dear Ms Traynor,We have a word for it, within our company it's called "Outpassioning" and it's the lengths we go to, to provide the service we said we would when you entrust the sale of your home to Douglas Allen. I am pleased to say that Khaleesha is an expert in this as I am delighted you have found.Thank you very much indeed for taking the time and trouble to post this review and, as you say, we hope to see you again the next time you decide to move, it would be our pleasure to help you again.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 3/5
TrustpilotStandard service
Their service was adequate - they sold our house but were not as good as I had hoped for in terms of communications and taking instructions. We advised them not to contact my wife and only contact me as the sole contact however, my wife was getting just as many calls.Nonetheless, they did sell our house and were fairly honest on the pricing from the start, unlike other estate agents, and got us pretty close to the asking price.
Anita · 28 June 2017
Agent replied · 26 December 2024
Dear Anita Thank you for your feedback. We pride ourselves on being honest with our customers and we are pleased that you were happy with the advice given to you in this respect. We are however sorry if our communication fell short of your expectations at any time as we appreciate just how important it is to provide effective communication. Please be assured that your feedback in this respect is appreciated. We are pleased that we were able to successfully sell your property and would like to thank you again for using our services. We wish you the very best in the future. Kind regardsDouglas Allen
★★★★★ 1/5
TrustpilotEast Ham Branch
Absolutely terrible service at every stage! Never once returned a call, refused to let us contact the seller, either patronising or extremely rude service (no in between!).
On several occasions they very obviously lied to our faces. For example informing us that it is not usual or necessary to have a proper survey done and the a bank's valuation is good enough to assure you there are no problems.
They also refused to let us go with our own mortgage (which was already agreed in principle) as their mortgage adviser basically said we had to go with him (not illegal but not far off from what I understand).
Certainly wouldn't recommend! These people refer to themselves as 'mediators' but all they achieved was to rub both parties up the wrong way with their gross incompetence.
Anonymous · 30 September 2015
Agent replied · 26 December 2024
Thank you for your feedback and we are sorry that you are dissatisfied with the service that you have received from our East Ham branch. As you have submitted this review anonymously, we are unable to contact you or to investigate your specific concerns. We would therefore encourage you to contact our Customer Relations Department on 01702 540802 so that we may discuss your concerns in more detail. Thank you.
★★★★★ 1/5
TrustpilotDo not use!!!
Really bad service, to make it worse staff are rude and abrupt. Asking for an sale update from a Sales progresser 'do you and your wife not communicate'
If I wasn't so far down the line I would get rid of them. Trying to speak to someone senior in the company is even worse, emailed a senior member on Sunday still not heard anything back. No wonder the staff lower down are like this if your can't even speak to someone senior.
Pkk · 30 September 2015
Agent replied · 26 December 2024
Dear PkkThank you for your feedback. We are sorry for our delay in responding to your email however the member of staff that you emailed on Sunday, was not back in the office until yesterday. I understand that he responded to your email this morning and our Customer Relations department have been made aware of your concerns. We hope that they will be in a position to resolve your concerns to your satisfaction shortly however, in the meantime, they can be contacted on 01702 540802. Thank you.
★★★★★ 1/5
TrustpilotTruly & sadly useless
I was contacted by the manager from my local Wickford branch, regarding selling my house, the guy turned up & was very good at his pitch, sadly for him & for me that's all he & his office were good at.
The back up, the viewings, the whole thing was dire, totally useless, I am sure they dragged " serious buyers" off the street, as not one viewing was at all productive, as soon as I could I cancelled the contract & instructed Another local agency and sold for the full asking price in three days.
Mr · 17 September 2015
Agent replied · 26 December 2024
Dear Mr DrewThank you for your comments and we are very sorry that you are dissatisfied. Whilst we always try to ensure that the potential buyers that we introduce are serious, motivated and proceedable, regrettably there is no way for us to guarantee that this will always be the case. Whilst we can appreciate your frustration, the staff at our Wickford office worked hard to try and sell your property and are equally as disappointed that they were unable to. We are however pleased that you have since identified a purchaser and we wish you luck with your future sale. Kind regards
★★★★★ 5/5
TrustpilotFive star service
I was very impressed with the service I received from the staff at the Chingford. When I visited their office I felt that was a very happy office as there was a very pleasant atmosphere. Jessica and the staff worked very hard and found a buyer for my house within a couple of days. The team in this office are a delight to deal with and I am very impressed with their efficiency and friendly manner.
Pat · 25 August 2019
Agent replied · 26 December 2024
Dear Pat,Thank you so much for your recognition of our Chingford office. James, Jess and the team are passionate about providing a premium service and truly want to help their customers move forward on their life's journey.Thank you for choosing to sell through Douglas Allen Chingford!Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
Trustpilotvery skilled and trustworthy
I approached Nathan at the Wanstead branch during a situation of great upheaval and stress. Confidenentiality and diplomacy, level headedness and calm reassurance were the qualities needed and given. In a situation where I could have felt judged and vulnerable I was put at ease and felt at ease. I felt I could trust the people in this office to be discreet and they were. I am very happy to recommend this office to anyone but especially those that find themselves in a complex situation such as divorce.
#
Lisa · 27 August 2015
Agent replied · 26 December 2024
Dear Ms Heyns,Sincere thanks for taking the time and trouble to post your review, we recognise that people lead busy lives so are extremely appreciative of the time you have put aside to do this.Like all our Managers, Nathan is extremely passionate about helping our customers and has been doing so successfully in Wanstead for many years. He will be delighted that the care and help he gave you at what sounds like a difficult time was so beneficial to you.Many thanks for your recommendation and your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotAfter Sales Service
Having moved the sale of my mothers house to D Allen from another local agent, I was impressed with the level of contact and enthusiasm.
More importantly was the input of Natasha Mercieca
Sales Progressor who took over the account post sale. Her level of diligence, ability to communicate clearly and at times when she said she would, was a welcome factor in what became a protracted situation due to issues with the buyer. Her work undoubtedly assisted in achieving exchange, and I highly commend her.
Graham · 20 August 2015
Agent replied · 26 December 2024
Dear Graham,Your recognition of Natasha is duly noted, I am glad to say you are not alone!We are one of the very few estate agents who go to the expense of having our own team of Sales Progressors, as you have found they are worth their weight in gold.Thank you very much for your comments and your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotReally outstanding service - couldn't have asked for more!
Our initial meeting with the Epping branch manager Marc Gravenor, left us very impressed, but perhaps feeling that reality wouldn't quite measure up to the glowing picture he had painted. How wrong we were! His whole team exceeded our high expectations and gave every possible support at each stage of the sale. We were pleased by the buyer response generated through their marketing of the "launch day" and the thorough qualification of potential buyers ensured that we weren't let down later in the process.
Having moved house several times over the years, we never thought we'd be able to say that doing business with an estate agency would be a pleasure, but in this case it certainly was! Thank you all very much.
Kerry · 22 July 2015
Agent replied · 26 December 2024
Dear Ms Sugden,Thank you sincerely for the very kind words you write concerning the sale of your home through our Epping office. Marc and his team work exceptionally hard at making the whole moving process as stress-free as possible and I am delighted that you have been the beneficiary of that. As you have discovered, not all estate agents are the same and we are very proud of our marketing which is designed to get the result you experienced.May I take this opportunity to thank you for your custom and to wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
Trustpilotsales valuation
No one got back to us until 2 weeks after their visit to give us a written valuation. When we do receive the literature it had no price valuation on there at all and no indication of the value our property holds instead we were sent literature about properties sold recently which were no good to us and irrelevant.
The worst agents I have ever used, bad customer service the manger never got back to me I left 4 messages over a period of a week.
DISAPPOINTED
Miss · 27 March 2015
Agent replied · 26 December 2024
Dear Miss Khan We were very sorry to learn of your concerns with our Chadwell Heath office and thank you for your feedback. We have emailed you with a full response however, in brief, we visited your property on the Saturday and provided a verbal idea of a suitable marketing price, together with details of comparable sold properties to support our estimate, which is normal industry practice. These were not intended to be properties of interest to you to buy. We posted our appraisal letter to you on the second working day afterwards, being the Tuesday and therefore cannot understand why it has taken 2 weeks to arrive. Nevertheless, we apologise for the delay you experienced and can only assume that this was due to the postal service. We have contacted you since sending our letter to be advised that you only required a valuation and do not wish to sell your property. We trust that the advice given by our staff member was useful and reiterate our apology for any aspect of our service that you were unhappy with. If you decide to sell in future we would welcome the opportunity to assist you and restore your faith in our company.
★★★★★ 5/5
Trustpilot10 out of 10 service - trustworthy, confident, friendly, helpful & knowledgeable
I can't speak highly enough of the team at Chigwell, they provided 10 out of 10 service from start to finish. They showed 100% commitment and worked very hard from the beginning to the end. They were quick, friendly, helpful and knowledgeable. In a matter of hours (if that), I had viewers signed up to view my property even before photos were available. The team secured me an offer on the house during our first open day (which was managed perfectly). For me, this showed how much trust and confidence people had in the team, as did I.
Georgina · 8 March 2015
Agent replied · 26 December 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotVery happy with the service that has …
Very happy with the service that has been provided. Abbie Wilson was a massive help all the way and even after the process had been completed. Great job. Thank you!!!
Husnu · 24 January 2018
Agent replied · 26 December 2024
Dear Husnu, Thank you for your feedback on Abbie in our Lettings team, as you say we are here to help you all the way and ensure that we are still available even after the tenants have moved into your property. Our aim is to ask your tenants lots of question, fully understand what they are looking for then help them move in as soon as possible. If you need any further help then our Lettings team will be more than happy to helpKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotExcellent service and highly …
Excellent service and highly professional Abbie and Chloe was very helpful throughout the process. I strongly recommend for them for further future dealings. Good luck for your bright future
Mini · 12 October 2018
Agent replied · 26 December 2024
Hi Mini,Thank you for posting your 5 star review regarding Abbie and Chloe on our lettings team in Basildon.It is nice to see that you would recommend them again.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotA credit to Douglas Allan.
We recently had a viewing of a property in Epping. Although the property was not to our liking or requirements, the experience was very good. A young lady, I believe her name was Tahlia, was the representative that showed the property. She is a breath of fresh air, friendly, informative and well turned out, a credit to Douglas Allan Epping.
David · 11 October 2022
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI said I want that house and that's the one I got!
I saw the house I wanted- the type that doesn't come on market often. I needed to sell my home. Greg and the rest of the team arranged this. No sweat. No marketing jargon, no schpeal. Normal honest information- that's what I liked about Greg's approach. A swiftly arranged mortgage by Will and within 2 weeks the houses had been bought and sold. 2 weeks?! That's awesome! I'll be calling into the Woodford branch for a valuation very soon.
Bhav · 2 August 2016
Agent replied · 26 December 2024
Dear Bhav,Thank you for you positive comments regarding the team in Woodford Green, It is always pleasing to hear when a team of people come together and exceed your expectations. I will call Greg and Will personally to thank them for there continued high standards.Thanks againRob wadeAssociate Operations Director
★★★★★ 1/5
TrustpilotPoor standard so far
First viewing- estate agent forgot to turn up. Had to show the people round myself even though I felt ill.
Second viewing- they sent round a new estate agent that we hadn't met or who hasn't seen the house before. Did most of the talking as the new agent didn't know anything about my house.
Also promised that we would receive constant updates and alerts on new properties however we haven't had one phone call in nearly 2 weeks.
Mr · 21 October 2015
Agent replied · 26 December 2024
Dear Mr & Mrs Church Thank you for your feedback. Please accept our sincere apologies for any inconvenience caused in respect of your first viewing. We understand that the Branch Manager visited you to apologise and explain how this regrettable situation occurred. The member of staff who conducted your second viewing was unable to view your property first, due to prior diary commitments however he had familiarised himself by reading the brochure and speaking to staff who had seen the property to be able to answer any normal questions. As you were present, the viewer naturally directed some questions to you as the owner, however our member of staff also answered questions and accompanied them around the property. We confirm that you are registered with Douglas Allen as a prospective purchaser however in the last couple of weeks, there have been no new properties to the market, matching your property preferences. Please be assured that as soon as we commence marketing a property that matches your criteria, we will contact you. In the meantime, we can assure you that we are very much committed to selling your property and identifying your dream home to purchase and we hope that our staff are able to positively demonstrate this to you in the very near future. Customer Relations, Douglas Allen
★★★★★ 5/5
TrustpilotI knew when I met Maria and Ben we were…
I knew when I met Maria and Ben we were in good hands. They have been so professional and patient with us and really helped us through a difficult time. Their expertise, calmness and ability to manage multiple viewings under stressful conditions have proved to be invaluable. Their customer service is superb with regular feedback and guidance through the whole process. They have been very kind and understanding and I would thoroughly recommend them to others.
Helen · 25 February 2019
Agent replied · 26 December 2024
Hi Graham,thank you for taking the time to post your 5 star review regarding Maria and Ben in the Walthamstow office. It is always great to read when our staff have understood a situation and helped you through it, especially when it becomes stressful.Thanks againRob wadeAssociate Operations Director.
★★★★★ 5/5
TrustpilotChristie was by far the best and most…
Christie was by far the best and most helpful of all 6 estate agents we visited. Would highly recommend to anyone, they couldnt be more helpful.
N · 21 November 2019
Agent replied · 26 December 2024
Dear NB , Thank you for your 5 start review regarding the service you received from Christy in the Wickford office. I am please that she was a cut above the rest of our competition in the town.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotMortgage Advice - Hornchurch
The service I was provided with was second to none. Ryan provides a very personable and professional service, taking his time to go through both my personal and company applications which wasn’t an easy task. He explained everything clearly and kept me updated on every step.I have used mortgage brokers before and have not been provided with the level of service provided by Ryan and Mortgage Matters Direct. I wouldn’t use anybody else!
David · 14 March 2020
Agent replied · 26 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotGreat service and swift professional …
Great service and swift professional approach. Maria and Ben were excellent, always available, helpful and committed to making things work for usLooking forward to moving in!Thanks allAnna & Michelle
Anna · 8 November 2017
Agent replied · 26 December 2024
Hi Anna,Thank you for your 5 star review regarding Maria and Ben in the Walthamstow office. I am please to see that they were attentive to you and helped you on the buying process. I wish you good luck in your new home when you move in.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotRe: Harrison Thomas
Harrison provided an absolutely outstanding service for us and worked tirelessly to get our house sold (after we lost 2 houses and a buyer during the pandemic). In addition, he was always willing to stay in touch and facilitate communication between parties once exchange of contracts had occurred, showing a willingness to go above and beyond what we needed to ensure the move went through to completion. Big thank you, Harrison.
Chris · 10 October 2020
Agent replied · 26 December 2024
Good afternoon Chris, Thank you for taking the time to write this lovely review, especially with regard to Harrison. I'll be sure to pass along your comments- I'm sure he'd be delighted by your kind words. Kind regards,Danielle
★★★★★ 5/5
TrustpilotExcellent service, Highly Recommend
We had such a great experience from the team at the Loughton Branch, in particular, Michelle Hawthorne.
We bought and sold through this branch and they couldn't have been more helpful and friendly.
We made a friend in Michelle, she has made the whole process so stress free and easy, always keeping us updated and going that extra mile to make sure everything runs smoothly. Fantastic to work with, would highly recommend.
Thank you.
Ray and Danielle Youngman
Ray · 4 November 2015
Agent replied · 26 December 2024
Dear Mr & Mrs Youngman,Thank you very much for taking the time to write this great review of Michelle and indeed our Loughton office. We realise just how stressful a time moving home can be and really go out of our way to do whatever we can when we can help at all stages. Michelle is a master at this and I am delighted for her that you have recognised her in the way.Thank you for choosing Douglas Allen to both buy and sell through and I wish you both many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotShana has been proactive and very…
Shana has been proactive and very helpful throughout our search! I look forward to working with Shana again. Thanks so much
Aavni · 19 March 2021
Agent replied · 26 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
