5/5
Lisa was brilliant,saw us though the whole process effortlessly, many thanks, would recommend you to all.
Trusted Agent profile · Basildon
★★★★★
898 reviews across 2 platforms
The Old Police House, 96 High Street, Billericay, CM12 9BT, Basildon, CM12 9BT
Connells's office in Basildon, at The Old Police House, is rated 4.6 out of 5 across 898 reviews on two platforms, including 89 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
Lisa was brilliant,saw us though the whole process effortlessly, many thanks, would recommend you to all.
5/5
Selling with Steve
Steve and his people have made the sale of my house easy and painless. Always providing the best advice and handling the noise from potential buyers for without me having to get involved. Thank you for all of your help!
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
My experience is great
My experience is great. Jodie tricker The lady help me alot to find better house for me. When i stuck in any documentation or anything she help me like a friend. Talking way is polite, good nature ,respected lady, many good this i cant explain. Thanks alot jodie tricker for everything. And thanks alot joana for successfull process.
5/5
Great Service from the Chadwell Heath Team
The service from the Chadwell Heath team was very smooth and made selling the house incredibly easy. Michelle Hawthorne the Branch Manager took the time to go through all the details with us and made us feel comfortable to sell through her branch.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
2/5
Had offer accepted on property with them but they wouldn't remove the property or set it as SOLD STC online. I asked 3 times via email and was just ignored. And once on a call and with a umm and hesitation "ok leave it with me" and then stayed on. Seller.said he doesn't know why it is still showing and asked for it to be removed. Still stayed online as for sale. Workmate rang to make a viewing and they said they will arrange with seller, and never called him back. It only came off after 4 months when the seller had to take it off the market due to not being able to move on to another property.
1/5
DO NOT USE CONNELLS! Process started off ok but as time went on they kept letting us down and disappointing us. They couldn't get our property listed correctly on Rightmove, we had to do majority of the viewings, they couldn't do any negotiations on our behalf, communication was poor with both us and our buyer, we were given incorrect information, and when we raised these points with the branch Manager and Area Director they didn't seem bothered that they had unhappy clients. Do not use Connells, they have no duty of care!
5/5
Ray & Janine - Wanstead stars.
Ray & Janine have managed our purchase of a local property with efficiency, friendliness and good humour. They have been responsive throughout, something we really appreciate. Even after completion they have helped us learn some of the quirkiness of the property's electrics and white goods. Thanks to both.
Dear Mr Powell,Thank you so much for your 5 Star review of our Wanstead office and in particular Ray and Janine. Both have a real passion for helping their customers during what can sometimes be a stressful process. They take real pride in their roles and I'm glad that you benefitted from their service during the purchase of your new home.On behalf of everyone I wish you many years of happiness there.Regards,Jon Holden - Managing Director
5/5
Very helpful and friendly members of…
Very helpful and friendly members of staff. Was a pleasure to work with them and they were extremely helpful and efficient in helping me purchase my first property. Can't thank them enough and highly recommend! When i sell my place i will definitely be going back to them.
Dear Mr Reddy,Thank you very much for posting your 5 Star review. Buying your 1st property can be a daunting experience and I am very glad that we helped you through this process.On behalf of all of us I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
Absolutely amazing estate agency to…
Absolutely amazing estate agency to deal with. Thoroughly professional and honest in guiding through the whole process. Special mention about "Shana Jagger " who is very enthusiastic, focusses on the needs of the individual clients and helps in all possible ways.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
Unprofessional, inaccurate and lazy service
I asked for a valuation of my ground floor flat that benefits from its own private garden and allocated car parking space. Greg at Basildon offered a “desk top” valuation. This is not only unprofessional and lazy but something anyone can do.
5/5
From viewing to completion sarah and…
From viewing to completion sarah and douglas supported us very positively.Apart from couple of occassions where they were hepless, we finally managed to complete the purchase safe and sound.Any query raised, dealt prompltly.Hope to see them again with next purchase for kids.Best of luck to them
Dear Waqar,Many thanks for taking the time to post your 5 Star review regarding the service you received when buying through our Chigwell office.On behalf of the team I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
We recently received such straight…
We recently enquired about renting out a property to which the team responded quickly booking a face to face home appointment. We received such helpful , straight forward, balanced , realistic and factual information from Joanna , a member of the team. We had felt quite overwhelmed by the process however she brought clarity and calmness to the process.
4/5
I do not work for Connells and can only present my experience with the company to date. They are very professional, responsive and enthusiastic! They've helped both my parents and sister with great outcomes for both! They have also been instrumental in our house sale- I've left 1 star off as we haven't yet completed! Once the process is finalised I'll return to give them their well deserved full 5 stars! I wonder if the person who left that negative review is a competitor? I would recommend them as one of the top tier estate agents in Billericay.
5/5
All round couldn’t fault the Billericay…
All round couldn’t fault the Billericay staff. Paul Cromwell stood out as professional and trustworthy. I thought the after sale service was particularly good. It was great to have Natasha Mercieca on board to act as the go between for buyer and solicitor. Would use again.
Dear Mr Webb,Thank you for posting your 5 Star review regarding the Billericay office. Natasha is a godsend for a lot of our clients and seems to have been for you too.Thanks againRob WadeAssociate Operations Director
5/5
A big thank you
A big big thank you to jess, Natasha, James and Tanya and all staff at chingford branch. They all really went out of there way to help us. Very friendly, helpful and professional. Would highly recommend. Couldn't of done it without you. Thank you all so much. Jenny
Hi Jenny,Thank you for your glowing reference regarding the Team in my Chingford office. As a company we pride ourselves on Helping our customers as much as we can so it is nice to see this being practiced within our branches.Good luck in your new home.Rob WadeAssociate Operations Director
4/5
donna
donna, steve and the rest of the gang did a great job facilitating my move, it dragged on way longer than i ideally desired this year but they were there every step of the way to ensure we got this over linegary
Thank you for leaving us your feedback! Best wishes,Douglas Allen
4/5
helpful and informative
All staff have been helpful and have worked hard to get our property on the market asap as we are keen to sell quickly as we have found a property we are interested in. I like the online account where we can check progress whenever we want to.
Dear Mr & Mrs Boyle,Thank you so much for your kind words relating to the help you have received from Douglas Allen.Our unique 'My Account' feature you refer to is found particularly useful by many of our customers (as you have no doubt found for yourselves) as you are able to find out exactly what is going on 24/7 through the whole process of selling your property.I am sure the office now will do everything within their power to achieve the quick sale you seek in order to get you into your new home. Thank you for putting your trust into Douglas Allen to achieve this.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
excellent staff
So far I've had an amazing service from the Douglas Allan team. Katie from the Epping branch has been very helpful, answering any questions which I'm unsure about. They sold my house before it even reached the open market at the price I was hoping for.
Dear Bev, thank you for taking the time to add your comments on Katie from our Epping branch and the fact that she has always been helpful and answers any questions to assist you with your move. We pride ourselves on ensuring that we are on hand and have the Experienced Professionals that can help with and deal with anything that may come up. I am pleased to see by having our Hot Customers and knowing our buyers helped you find the buyer quickly but most importantly at the price you were hoping for.Your custom is much appreciated and I would like to wish you all the best for the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
Having only purchased a property I was totally unaware of the sales process, but from start to finish the staff at Connells Billericay helped and guided me through, despite some challenges. I can honestly say hands down the best customer service I've experienced, friendly, polite, honest staff, nothing was ever too much and they all went out of their way to help. Amazing! A well deserved 5 stars! :) Thank you all again. Emma B.C
5/5
Huge thank you to the Brentwood team…
Huge thank you to the Brentwood team and the auction team special thanks to nick the manager, Donna, Jayden and Zak for going out of there way to help me sell my property x Roger
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
Very helpful and professional service received from Ellie
We have recently been looking to buy a new home in the area and Ellie arranged block viewing for several properties at very short notice. We received excellent customer service and would highly recommend dealing with Ellie at this branch
Good afternoon Paul, Thank you for review and kind words regarding Ellie- she is a real asset to our team and I'm sure would greatly appreciate your recommendation. Kind regards,Danielle
5/5
I was served by Molly and the service…
I was served by Molly and the service was excellent. She really took the time to listen to my concerns and help match me to the best possible house options. She was amazing and is a great asset to the company!
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
Great service from Walthamstow
Great service from Walthamstow. Alisha was brilliant and helpful. Thanks for everything
5/5
BILLERICAY FLAT RENTAL
A big 'Thank You' to Abbie Wilson etc in the Lettings Team with the help and assistance in the re-letting of a Billericay flat and finding a suitable tenant. All very efficient in providing updates on a regular basis. Tenant completed 30th April.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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