Trusted Agent profile · Basildon
★★★★★
1,013 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Part of Beresfords, see every office.
Beresfords's office in Basildon, at 129 High Street, is rated 4.7 out of 5 across 1,013 reviews on two platforms, including 198 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleShe is a very kind person, very efficient please to deal with agent like her.
Hi Daiva Many thanks for posting your review. It was great to read that you have been happy with the service provided to you by our lettings team in Billericay. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotVery professional
In my dealings with Hannah Grant at Beresfords I found them to be extremely professional at all times. The communication was good during the transaction, the documentation was handled efficiently and they were helpful with advice at all times. Thoroughly recommended.
Hi MatthewIt was great to read that you have recently had a positive experience when dealing with Hannah, one of our lettings consultants and that you would be happy to recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleThis guy was really helpful, soft spoken and We are happy by his assistance Hopefully I will get same assistance in future by him Thanks
Hi Fahad, Many thanks for posting your review. I was pleased to read that you have been satisfied with the service provided to you by our team in Billericay and we are all grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleWe have had the best experience we could of ever asked for always updating us on where we are at with moving Would recommend 100%
Hi Paige, Many thanks for the great review for the team at our Billericay office. The team are all dedicated to providing the best possible customer care and will keep all parties regularly updated throughout a transaction. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleThe staff at the Billericay branch are amazing - they actually do what they say they are going to do and get back to you when they say they will … very rare quality really impressed and lovely to deal with an absolute pleasurePositiveResponsiveness, Professionalism
Hi Julie, Many thanks for the great review for the team at our Billericay office. They are focused on delivering the best possible customer care and will really appreciate your 5 star rating and positive comments. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotTenant Spey way
They are helpful and responsive.
Hi IsaiasThank you for posting your recent review. I am pleased that you have found our staff helpful and responsive. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotDo not buy/sell your property through…
Do not buy/sell your property through this company. The person we dealt with was so disinterested in doing any work for us. We had to keep chasing to get answers to queries we had. He did not even let us know that our buyer had pulled out at the last minute.
Dear Mrs Bose,Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted in July this year. I am naturally disappointed by your comments made within. Following a detailed appraisal of your file, and subsequent emails with the relevant individual, I would conclude that notes outline a different view to your own in terms of how events unfolded throughout the transaction. I would be keen to discuss this matter in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager
5/5
TrustpilotShe is a very sincere person
She is a very sincere person. Came on her scheduled time and completed the house inspection thoroughly.
5/5
TrustpilotReady to assist and experienced staff,,courteous to clients
The staff has an esr for the client and are always ready to assist in whatever way possible
Hi OlubukolaThank you for taking the time to post your review. It is great to read that you have been happy with the service provided to you by our staff. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional service
My first experience of being a Landlord, using Beresfords full management facility has been excellent. A very responsive and helpful team.
Hi LindaThank you for taking time out to provide us with your feedback. I am pleased that as a first-time landlord you have been impressed with our management service. I hope that we go on to work with you for many years to come. We are all very grateful for the business you provide to us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellence
Abby johnson was polite accurate prompt with response and a general excellent experience I have dealt with her over the past 2 years and she is still as consistent now as she was then
Hi MaryThanks so much for your feedback. I am pleased that Abby has provided a consistent level of service to you and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
3/5
TrustpilotLAID BACK TEAM
LAID BACK TEAM, HAVE BEEN EMAILING ALEX FROM THE LAST FEW DAYS, AND HE DOESN'T CARE! ONCE THE PROPERTY IS SOLD THAT'S IT, THEY WON'T BOTHER ABOUT CLIENT QUERIES!! IF THE SALES REPRESENTATIVE YOU ARE DEALING WITH IS ON HOLIDAY, NOBODY PICK HIS EMAIL. WHAT KIND OF AGENCY IS THIS?
Hi Sanjay,I am naturally concerned and disappointed to see the 2 star review and comments you recently left for our Colchester team, and in particular Alex. The team all work really hard to ensure they are providing the best possible customer service and did not have the opportunity to respond to you as you emailed Alex directly. Alex has been covering other offices and would not have been best placed to advise. I understand Darren responded from hospital, making you aware that Alex was not available and asked you to call the office directly. Please be reassured the team will remain in touch with you regarding the progression of your purchase, but should you have any further questions in the meantime, please contact the office directly via telephone or email.Alison Horsley, Customer Services Manager
5/5
TrustpilotThanks Kate
Friendly, helpful service.Kate has kept us informed and promptly responded to all queries relating to our rental property
HI MarilynWe very much appreciate your feedback and I am pleased that you have found Kate both friendly and helpful whilst dealing with us. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service from Donna Pearce and the…
Great service from Donna Pearce and the sales team. Kept us informed every step of the way. We will definitely use Beresford's again.
Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
1/5
TrustpilotHaving rented for 4 years and wishing…
Having rented for 4 years and wishing to downsize when a smaller property to let is available, I seem to get we will contact you for a little Viewing time , to nothing and then sorry we have too many showings and you are unsuccessful in viewing the property ! What the hell is going on with this letting agency !!!! Why not just say that we have too many in the first place ! Time wasters and will look elsewhere in rentals ! Mr David Seymour (if you are wondering who)
5/5
GooglePaul has consistently demonstrated that he goes over and beyond, very pleasant and professional chap. Thank you for your ongoing support and proactive approach.
5/5
TrustpilotAlways a pleasure to see Sarah she is…
Always a pleasure to see Sarah she is lovely. Great listener, patient and very understanding. I know she has taken lots of pictures and will go above and beyond to help fix my leaky taps and water pressure issues x
Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleEveryone was helpful from the first point of rental process to the end great service from Beresfords
Hi Steve We appreciate you taking time out to provide us with your feedback. I was pleased to read that our local lettings team have been very helpful from start to completion. I know the team will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotProfessional yet friendly!
I am pleased that you found the approach of our staff both professional and friendly and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotI have been waiting for nearly 3 months…
I have been waiting for nearly 3 months for deposit to be returned diffent amount each time I'm asking no response from anyone when I call I would not touch this lot with a pooey stick go somewhere else these are theves
Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotExcellent service
From first enquiry to picking up the keys, Paul, Christine, Lynn and the rest of the team were fantastic - easy to deal with and keep me informed throughout.
Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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