Trusted Agent profile · Basildon
★★★★★
1,013 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Part of Beresfords, see every office.
Beresfords's office in Basildon, at 129 High Street, is rated 4.7 out of 5 across 1,013 reviews on two platforms, including 198 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and friendly staff
Very helpful and friendly staff! Always trying there best to help as much as they can!
Hi MikeWe appreciate you taking the time to provide us with your feedback. I am pleased that you found the approach of our lettings team both helpful and friendly.Steven BondManaging Director - Residential Lettings
5/5
GoogleExcellent service throughout the selling of our property. Joe in particular was a pleasure to deal with, he was professional, supportive and efficient. Would highly recommend Beresfords Billericay.
Hi Caroline, Many thanks for the great review for the team at our Billericay office and in particular Joe. All are focused on providing the best possible customer care, from the first point of contact through to exchange and completion. Your 5 star award and kind comments are much appreciated. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleVery professional. Its like having a friend come round. Look forward to seeing Kate every 3 months for our checks. Always listens and deals with any issues efficiently
Hi Natalie Many thanks for your kind words. I am pleased that you find Kate's approach professional and that when any issues arise she deals with them in an efficient manner. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotHelpful during every step of selling my…
Helpful during every step of selling my property, great customer service, and very knowledgeable in property.
5/5
TrustpilotAmazing experience!
Amazing experience with Gabby she was so friendly and helpful and made my day. Thank you!
Hi MaxWe really appreciate your feedback and I am pleased that Gabby provided an amazing service throughout your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery professional estate agents, nothing is too much trouble. Having been going through our house sale for the last 2 months now with Beresford's, I must now change my opinion regarding their professionalism. They are not entirely honest or transparent.
Hi Alec, Thank you very much for the 5 star award and positive comments for the team at our office in Billericay. With many years of experience between them, the team are all focused on providing the best possible customer care and will very much appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager EDIT : Dear Alec, I am naturally concerned and disappointed with your comments following your 5 star review for the office. Having carried out an appraisal of your file and had subsequent conversations with individuals concerned, I can confirm any information that has been passed on to date, would have been done so in good faith at the time based on information relayed to us by other parties involved in your chain. We can only be guided by this and if subsequently, circumstances either change or new information comes to light, will ensure you are updated promptly. I can assure you of our continued attention whilst we progress your sale through to exchange and completion, as swiftly as possible during these challenging times. Alison Horsley, Customer Services Manager.
5/5
TrustpilotI picked up the keys for a new buy to…
I picked up the keys for a new buy to let apartment on Friday, met Adam on Saturday and by Monday morning it was rented out to a top class tenant! Outstanding work!
Hi NickThanks for your positive feedback. I am pleased that our lettings team in Brentwood managed to find you high quality tenants within a very short space of time. They always try to source the most suitable people for each and every property we market for let, but it was good that on this occasion not only were they able to do this, but did so within 24 hours of your apartment being released into the market for rent. I know they will all be very grateful for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaren at Beresford Lettings had been…
Karen at Beresford Lettings had been very helpful to review our property also very professional in her approach.A pleasure to work with the team at Beresford that can meet the client’s requirements.
Hi JayThank you for taking the time to leave your review. I was pleased to read your positive comments regarding Karen and the rest of our lettings team at Upminster. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe have had to find temporary…
We have had to find temporary accommodation while Insurance claim ongoing, team at Berefords Billericay have been extremely helpful arranging and during this stressful period
Hi DougWe really appreciate you taking the time to post your feedback following your recent dealings with our lettings department in Billericay. It was great to read that our staff have been helpful in dealing with you whilst you try to source temporary accommodation due to an ongoing insurance claim. I know they will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat service always thanks a ton
Hi RaheelThanks for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGood Service.
Clear in explaining things. Use to respond fast for any queries.
Hi Sreenath,Thanks for taking time out to provide us with your feedback following your recent dealings with our local lettings department. I am pleased that everything was explained clearly to you throughout the process and that my team responded promptly to any queries that you raised.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
Found the whole experience with Beresfords a very good one. Sarah who came and did the check out was very friendly and professional. It was all so efficient. I would definitely recommend them.
Hi JoanneI am pleased that your experience of dealing with us was very positive and it is great that you would not hesitate in recommending us to others, many thanks.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotTransparent, professional, thoughtful, caring
Transparent, professional, thoughtful, caring. Such a great experience with Paul Tuck. Many thanks
Hi Keiron,Thanks so much for taking time out to provide your feedback. I am pleased you found the approach of our lettings team in Billericay transparent and professional throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGood level of communication
Good level of communication. Friendly and helpful people working hard for you.
Hi Belle,We appreciate you taking time out to provide your review. I was pleased to read that our local lettings team remained in regular contact with you throughout your recent transaction and adopted a friendly and helpful approach. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHave been with beresfords lettings for…
Have been with beresfords lettings for many years and have always found the services you receive from them to be excellent and would recommend them to anyone looking to rent a property.
Hi EdwardThanks so much for taking time out to post your recent review. It is great that you have been working with us now for many years and have been happy throughout with the service provided by our lettings team. We are all very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
5/5
GoogleExcellent customer service
Hi Gina Thank you for posting your review. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleDebby was fantastic. She helped me out and supported all the way through. The team was friendly and polite. Overall very happy with a service.
5/5
TrustpilotCourtesy call
Lauren took the time to make a courtesy call to check everything was going well with the tenancy. She is always pleasant and has a great deal of knowledge and practical experience of dealing with landlords and tenants. She comes up with good ideas to solve any issues you may have.
5/5
TrustpilotVery professional from start to finish…
Very professional from start to finish and able to put my mind at ease and not have to worry about my property!
Hi AlexWe very much appreciate your positive feedback and I was pleased to read that you found the approach of our staff professional from start to finish.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI found Beresfords very professional in…
I found Beresfords very professional in finding me the perfect renter for my new build home.I would totally recommend them and their expert staff.
Hi Eileen,Thanks for your positive feedback, having dealt recently with your local lettings team. I am pleased that you found their approach professional throughout and it is great that you would recommend Beresfords to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFantastic service from the Beresfords…
Fantastic service from the Beresfords team.
Hi ScottThanks for taking time out to post your review. It is great that you have been happy with the service provided to you and we all appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotTessa
Tessa, Dominique and the rest of the staff made the experience of letting my house easy. Would highly recommend them.
Hi DavidMany thanks for your positive feedback following your recent dealings with our lettings department at Colchester. We are very appreciative of your 5-star rating and that you would not hesitate in recommending our services to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleFreddie and Jess have been a pleasure to work, thank you for all your help!
5/5
TrustpilotPerfect service from Charlie
Hi BoladeWe very much appreciate your feedback and I am pleased that you were impressed with the service provided to you by Charlie in our lettings department.Steven BondManaging Director - Residential Lettings
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