Beresfords Billericay reviews in Basildon

Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.

Hi Josephine Many thanks for taking the time to post your review. I was pleased to read that you have been happy with the service provided to you by our lettings team in Billericay and that you would not hesitate to work with us again. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Han,It is great to read that you have been happy with the service you have received regarding your rental property. We focus heavily on customer service so it is great to know that we have been able to meet your expectations in this regard.Steven BondManaging Director - Residential Lettings

Hi Steve, I just wanted to say thank you personally for taking the time to leave a 5 star regarding the service provided by our team in Billericay. Steven Bond Managing Director, Residential Lettings

Hi Penny, Many thanks for your 4 star award for the team at our office in Billericay. The team are focused on providing the best possible customer care and will appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi BethanySo pleased that you were impressed with the service extended to you by our local lettings team and I am pleased that everything proceeded without issue.Steven BondManaging Director - Residential Lettings

Hi Paul,We very much appreciate you taking the time to post your comments and I was pleased to read that you have found the approach of our lettings team both professional and helpful. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JonI really appreciate you taking the time to provide your feedback. I was pleased to read that Hannah impressed and resolved your recent issues. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi SallyI am so pleased that everything went through smoothly for you without issue and you were impressed with the way in which Alice dealt with everything.Steven BondManaging Director - Residential Lettings

HI Ian,Many thanks for taking time out to provide us with your feedback. I am pleased that Adam and the rest of his lettings team at Brentwood delivered an excellent service. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi SarahI appreciate you taking time out to provide your feedback and I am pleased that your experience when dealing with us has been a positive one.Steven BondManaging Director - Residential Lettings

Hi BenI wanted to respond to your comments personally as there is often a general misunderstanding regarding what involvement agents have in the return of a tenant’s deposit. In some cases, if the property is returned to the landlord in an acceptable condition once tenants vacate, the landlord concerned will confirm to the agent in writing that no financial deductions from the deposit are required and upon receipt the agent processes the return of the deposit to the tenants in full. In other cases, properties are not returned in an acceptable condition and as a result the agent obtains quotations from relevant contractors to put things right. Once received these quotations are sent to the landlord for consideration and a decision made as to what the tenants should contribute towards the required repairs out of their deposit. Sometimes tenants accept what is being proposed by the landlord and the relevant deductions are taken from their deposit with the remaining balance sent back to them by the agent. However, where landlords and tenants disagree in terms of what works are required and/or the associated financial deductions being proposed, then negotiations continue in the hope of an amicable compromise being reached at some point, and during such negotiations agents are not allowed by law to return any of the tenant’s deposit. Negotiations can sometimes drag on for some time which of course delays monies being returned to the tenants. Where negotiations ‘hit a brick wall’ with neither landlord nor tenant being prepared to move any further from their position, the issue is then referred to an independent Adjudicator employed by the Company where the deposit is registered. They will then ultimately decide what, if any, monies should be retained by the landlord. The agent, landlord or tenants have no direct influence on this decision other than to furnish the Adjudicator with as much relevant information as possible so they can reach a fair and balanced decision based on the facts submitted. Once everything has been reviewed by the Adjudicator, they will then inform all parties of their final decision and instruct the agent concerned the amount to pass over to the landlord and what, if any, monies from their original deposit should be returned to the tenants. Unfortunately, agents are often blamed unfairly for not returning deposits back to the tenants or that the time taken to do so takes far too long. It is reasonable for people to reach such conclusions without having a detailed knowledge of the process and related legal restrictions that an agent must work within. Hopefully, my explanation above helps provide a clearer explanation of our position in this matter and will also assist other tenants who read this response in having a greater understanding of how tenants’ deposits are retained and processed at the end of a tenancy especially where a dispute arises. In your case as part of your original application process with us, you would have been provided with ‘Prescribed Information’ which would explain how we hold your deposit, and the related process thereafter should a dispute arise upon expiry of your tenancy. So, it is certainly not the case that you were unaware of the possible implications linked to an ongoing dispute over your deposit prior to moving in. Steven BondManaging Director - Residential Lettings

Hi RitaThanks so much for finding the time to post your recent review. It is great that you have been pleased with the efforts of Cameron, Karen, Lizzie and the rest of the lettings team. We will always do everything possible to look after our client's properties and hope that we go on to enjoy a lengthy business relationship with you in the years to come. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi ColinThank you for posting your recent review and I was pleased to read your positive comments. Sometimes the process involved in renting a property can prove complicated, but I am pleased that on this occasion our staff made everything that much easier. We all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi DayoHaving dealt with us recently I was pleased to read your positive comments. It is great that you found the approach of our staff friendly and that they were easy to communicate with. Steven BondManaging Director - Residential Lettings

Thanks for providing your feedback. I am pleased that our local lettings department have met your expectations when dealing a number of your properties. I know they will be very grateful for your kind feedback.Steven BondManaging Director - Residential Lettings

Hi SunilThank you very much for your 5-star rating. I am pleased that you were impressed with the levels of communication and general professionalism of our lettings team throughout the process.Steven BondManaging Director - Residential Lettings

Hi Jaclyn, So pleased that our lettings team in Billericay were helpful and informative throughout your dealing with them. I know they will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings