Trusted Agent profile · Basildon
★★★★★
1,013 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Part of Beresfords, see every office.
Beresfords's office in Basildon, at 129 High Street, is rated 4.7 out of 5 across 1,013 reviews on two platforms, including 198 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service indeed
Great service indeed. The process was so fast and smooth!
Hi EviThanks for the feedback and I am so pleased that you found the process easy and were impressed with the service overall.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
5/5
TrustpilotThe lettings team were very…
The lettings team were very professional throughout the process and kept us informed at all times
Thanks for taking time out to provide us with your review. I am pleased that you found our local lettings team professional throughout the rental process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery helpful
Very helpful Great experience
Hi StevenMany thanks for taking the time to post your recent review. I was pleased to read that you have been happy with the service provided to you during your dealings with us. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProperty visit
Sarah, very friendly and professional
Hi Cris,Many thanks for providing your positive feedback following your recent dealings with Sarah. I know she was very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleLauren has provided an excellent service and has been very accommodating with our renewal of lease
5/5
TrustpilotWe were very pleased with James A’s…
We were very pleased with James A’s service, very professional and customer oriented. We would gladly recommend him to anyone looking for a nice house and high class customer service.
Hi Dragos,Many thanks for taking the time to post your review. It is great to read that you have been happy with the service provided to you by James and the rest of our lettings team at Chelmsford, and it is great to hear that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery smooth experience
Very smooth experience, Great communication. Easy to deal with open and honest.
5/5
TrustpilotHaving to move every year in the last…
Having to move every year in the last couple of years was difficult, but this year was the easiest, mostly because of Beresfords, which have been so helpful. I will definitely work with them again!
Hi Adrian,Thanks so much for the positive feedback. I was pleased to read that everything went through for you with ease and that our local lettings team assisted you effectively throughout the process.Steven BondManaging Director - Residential Lettings
5/5
Trustpilot6 month house check
Lovely lady, very efficient, and a lovely personality 5 stars
Hi JacquieThanks for your recent feedback. I am pleased that your recent experience of dealing with us has been positive and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotvery good service
very good service, all stuff very helpful.
Hi JolantaI am pleased that you were impressed with the service provided to you during your recent dealings with us and that all staff that you came into contact with were helpful.Steven BondManaging Director - Residential Lettings
5/5
GoogleThis was an amazing experience! Beresfords handled us so well, they were efficient throughout and demonstrated really good communication! Would definitely recommend.
Thank you very much Maxine for the great review for our Billericay office. The team are all dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion, guiding and supporting throughout the journey. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
TrustpilotI had a pleasant experience dealing…
I had a pleasant experience dealing with Beresfords who advertised my property for a new tenant. Cameron, the agent who was dealing with me, was professional, friendly and kept me up-to-date throughout the whole process. He was efficient and successfully found me a new tenant!
Hi AmanThanks for your recent feedback. I was pleased to read your comments regarding Cameron and that you found him professional and friendly. It is great that we have found a new tenant for you and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat customer care, efficient and very responsive in getting back in touch and keeping us informed of what's going on. Very professional and eager to please.
Hi David, Many thanks for taking time out to post your review. I am glad you have found our staff at Billericay lettings both professional and helpful and that you have been satisfied with the service provided to you. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotThey all great they helped me a lot…
They all great they helped me a lot with the property they the best estate agents i ever had.
Hi MiriThanks so much for taking time out to provide us with your positive feedback following your recent dealings with our local lettings team.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotI had a difficult tenant which…
I had a difficult tenant which Beresfords helped me with through to obtaining vacant possession and then letting the property again. Particular thanks goes to Eleanor Scott for her help.
Hi Nigel,I just wanted to reply personally to thank you for taking time out to provide us with your feedback. Pleased to hear that Eleanor assisted you effectively with a difficult situation and it is great that we have managed to re-let your property again.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHave had a brilliant experience with…
Have had a brilliant experience with Beresford in the last 5 years, nothing was too difficult for Lauren Johnson Marla and Karen Elliott‑Weare, Lettings Manager to resolve. 5 star customer service.
Hi ElohoMany thanks for your recent feedback. It was great to read that we have been working with you successfully for the last five years and I am pleased that our lettings team based in Upminster continue to deliver for you at the level required. I know they will be very grateful for your positive feedback, as we all are for your 5-star rating.Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotThis RECENT experience gets a 5 star…
This RECENT experience gets a 5 star from me because I happened to get the help of 'James' who quickly resolved my query in a polite and responsible fashion.
Hi W R,This is just a brief response to thank you for taking time out to provide us with your feedback. I am pleased James resolved your recent query in a polite and responsible fashion. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotHorrified to see Beresfords are doing…
Horrified to see Beresfords are doing the governments bidding in this immigration hostile environment by offering to undertake immigration status checks on behalf of their landlords. A disgraceful, shameless company. Smacks of 1930s Germany. I received a leaflet from them today through the post. Is this the kind of company you want to do business with?
I have just been alerted to the review you posted on Trustpilot back in February as this is not a site we currently subscribe to. I felt it appropriate to respond to your comments as it's actually a legal requirement that letting agents who manages a property on a landlords behalf undertake right to rent checks on any tenants arriving from overseas. If a landlord does not use an agent then they will have to undertake this task themselves. Anyone not following the process will be breaking the law and can be prosecuted. Naturally as a professional agent we follow all appropriate guidelines. Here's the link to the relevant section on the Governments website should you require more information. https://www.gov.uk/check-tenant-right-to-rent-documentsSteven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Agents
Joe had been so helpful from start to finish, always on hand to help with any questions. When he wasn’t available or in the office he would always return our calls as soon as possible. Great service and very efficient! Thanks so much
Hi EmilyI really appreciate you taking the time to post your recent review. It is great that you found Joe helpful from start to finish throughout your recent transaction, and that the service overall met your expectations. We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlways professional and efficient
Always professional and efficient. Thanks
Hi JennyThanks for taking time out to provide us with your feedback. I am pleased that our staff, especially Abby assisted you in a professional manner and we all thank you for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotInventory Clerk
Very helpful thank you!
Thanks for your feedback. I am pleased that you found our staff helpful during your recent dealings with our lettings team.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBen Nicholson is a very polite helpful…
Ben Nicholson is a very polite helpful agent that goes above and beyond to help in anyway he can.I hope he exceeds in his career as certainly deserves to .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
