Trusted Agent profile · Basildon

Beresfords Billericay reviews in Basildon

4.7

★★★★★ Excellent

1,013 reviews across 2 platforms

129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH

Part of Beresfords, see every office.

Beresfords's office in Basildon, at 129 High Street, is rated 4.7 out of 5 across 1,013 reviews on two platforms, including 198 Google reviews rated 4.9.

Google logo

4.9 / 5

198

Reviews on Google

This office

Trustpilot logo

815

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

A fully professional team .

A fully professional team and it is a pleasure to deal with all the members who were dealing in respect of our property

Mr · 23 July 2024

Agent replied · 25 October 2024

Hi KalyanaramanMany thanks for providing us with your positive feedback following your recent dealings with our local lettings team. Its great that you found them professional throughout the process. As a business we invest heavily in ongoing staff training and development, so it is nice to read such comments.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Amazing customer service!

We have recently rented a property through Beresfords and have mainly been dealing with Abby. She has been a delight to deal with, always pleasant and promptly answering any questions we have. She has made the process simple and enjoyable for us. I would recommend Beresfords for anyone looking to rent a property.

Molly · 1 April 2022

Agent replied · 25 October 2024

Hi MollyI really appreciate you posting your recent review and I am pleased that you have been impressed with Abby Johnson. It is great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Fantastic friendly professional service

Fantastic , from the moment of contact , friendly professional service .

Patricia · 6 January 2025

Agent replied · 24 February 2025

Hi PatriciaWe really appreciate you finding the time to provide us with your feedback. I am pleased that you were impressed with the services extended to you by our local lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Cameron from Beresford handled all our viewings. He was super supportive throughout the process. We just told him our requirements once and he booked viewings accordingly. Would definitely recommend them in finding your next home❣️

Mahnoor · 13 November 2023

Agent replied · 12 November 2024

Hi Mahnoor I just wanted to reply personally following your feedback and I am so pleased that Cameron supported you throughout the process and introduced you to suitable properties. We all very much appreciate your 5-star rating and it is great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Great communication

Great communication, really friendly staff and we were kept up to date at all times with what was going on and what the next steps would be. It’s a stressful time moving but they have made it all so easy and straightforward. Thank you!

Lisa · 9 March 2023

Agent replied · 25 October 2024

Hi LisaIt was great to read your positive comments following your recent dealings with our lettings team. I am pleased that they kept in touch with you throughout the transaction and made things a little less stressful for you.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service

I think they knew how much we wanted the home, and continued to keep us updated and supported throughout the process. Helped give us time to get our ducks in a row and we’re in year two of our happy home

Troy · 8 June 2023

Agent replied · 25 October 2024

Hi Troy,Many thanks for the 5 star review and positive comments for our team. I am pleased to hear you secured your dream home and have no doubt the team would have done all possible to achieve this. We wish you many more happy years there and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

5/5

Trustpilot

Lauren provided us with excellent…

Lauren provided us with excellent service as well as being pleasant.

Lynne · 10 January 2025

Agent replied · 24 February 2025

Hi LynneThank you for taking the time to post your recent review. I am glad that you have been happy with the service you have received and I know that Lauren will very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Have recently purchased a property through beresfords Billericay and was handled by jessica, who kept us fully informed and was very proactive in dealing with the transaction! Extremely helpful and would highly recommended.

Roy · 18 December 2023

Agent replied · 12 November 2024

Thank you very much Roy for your 5 star award and kind comments. We are glad to hear you had such a great experience purchasing your property with Jessica, Branch Manager at our Billericay office. Many thanks for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

This is my first time renting and they…

This is my first time renting and they have help with every tlstep o the way and made sure we are completely up to date with every process ⁸

Bobby · 7 March 2024

Agent replied · 25 October 2024

Hi BobbyThanks so much for taking time out to post your recent review. I am pleased that our local lettings team assisted you effectively during your first experience of renting a property. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I'm really pleased with the help given by Joe

Joe has made my experience as a tenant really pleasant, he has been so helpful whenever I need something and always happy to help!Real friendly member of the team, thank you!

Bell · 25 January 2024

Agent replied · 25 October 2024

Hi Bell,I appreciate you providing your feedback following your recent dealings with Joe. I am pleased that he has been friendly, helpful and approachable. We want all of our customers to have a positive experience when dealing with us and it sounds like, on this occasion Joe has delivered at the level required. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

3/5

Trustpilot

Good company

Good company, great people! However they have Orwellian tendencies!

Daniel · 29 January 2025

Agent replied · 24 February 2025

Hi DanielThanks for your feedback. I’m pleased that you were impressed by the approach of our staff and the Company in general. I take on board your comments regarding our internal processes but as the lettings industry is now so heavily regulated agents should, quite rightly be following due process. Failure to do so can leave the agent themselves and their clients (landlords and/or tenants exposed both legally and financially. We always try to make our procedures as user friendly as possible but accept that some people may prefer not to receive/review quite as much. I can assure you that from our perspective everything we dispatch has a genuine purpose and most, if not all, is not sent electronically.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good communication/ responsive / clear responses to questions . Felt kaurennactjng in our best interest

V good communicationPrompt response . Just gave me confidence acting in our best interest

Malcolm · 12 November 2024

Agent replied · 22 November 2024

Hi MalcolmI just wanted to reach out and thank you for providing us with your feedback following your recent dealings with us. I am pleased that you were impressed with the general levels of communication and that any responses provided back to you were initiated promptly.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

The team have been very professional to…

The team have been very professional to deal with and have shared their knowledge throughout the process

Stevepradyhotmail.com · 20 September 2024

Agent replied · 25 October 2024

Hi SteveThanks for the positive feedback following your recent dealings with our local lettings department. I am pleased that you found them both professional and knowledgeable.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Thomas Enderby Has been incredibly …

Thomas Enderby Has been incredibly kind and helpful through out the entire process and always so quick at replying. I had very good experience.

Dhanya · 22 May 2024

Agent replied · 25 October 2024

Hi DhanyaThank you for your positive feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that Thomas in particular was very helpful throughout the entire process.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

They showed they care

They showed they care about you and your renting journey. Little details that matters alot during a house search when you're looking to find your next property.

Mak · 25 March 2024

Agent replied · 25 October 2024

Hi MakThanks for taking the time to upload your feedback. I am pleased that you found the approach of our staff caring and I hope we can assist you further on your rental journey.Steven BondManaging Director - Residential Lettings

5/5

Google

I cannot thank Beresfords enough for their help during our moving process. They have been incredibly helpful and supportive. Thank you!

Joe · 15 July 2024

Agent replied · 12 November 2024

Hi Joe We all very much appreciate your feedback following your recent dealings with your staff in Billericay. I am pleased that you found them both helpful and supportive throughout the process. Steven Bond Managing Director- Residential Lettings

5/5

Trustpilot

Excellent experience with Lauren!

Lauren Taylor from Beresfords is very friendly, responsive, and helpful. It’s been a pleasure dealing with her in my search for a property!

Brooke · 8 June 2024

Agent replied · 25 October 2024

Hi BrookeI am so pleased Lauren was friendly, responsive and helpful during your recent dealings with her. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

Great communication from Alice and Paul They went above and beyond to get the house I wanted thank you

Nikki · 14 August 2024

Agent replied · 12 November 2024

Hi Nikki I am pleased that our lettings team in Billericay impressed you with their service in finding you a suitable property to rent, right through to successful completion. We hope you will be happy living in the property during your tenancy. Steven Bond Managing Director - Residential Lettings

5/5

Google

I purchased a property via Beresford's and they was all brilliant. I dealt mainly with Shirley and Joe who provided me a excellent service. They answered all questions we had and kept us up to date every step of the way. I would highly recommend.

Jesse · 13 November 2022

Agent replied · 12 November 2024

Hi Jesse, Thank you for taking the time to post your great review for the team at our Billericay office and in particular Shirley and Joe. Both are focused on providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the process, ensuring all parties are regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Very professional and customer oriented…

Very professional and customer oriented service. The discussions are reassuring and I felt satisfied.

Trident · 28 October 2024

Agent replied · 22 November 2024

Thank you for taking the time to provide us with your feedback. I am pleased that you found the approach of our staff both professional and customer focused.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

A recommended service

A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.

Sally · 6 September 2024

Agent replied · 25 October 2024

Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings

5/5

Trustpilot

Very helpful team

The team at Beresford have always been easy to reach, lovely to deal with and kept me informed every step of the way. Very respectful of my time and access to the property as well.Lovely group of people 😊

Sarah · 17 May 2023

Agent replied · 25 October 2024

Hi Sarah, Having read your feedback I am pleased that you have found our lettings team easy to communicate with and that they have supported you throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

An excellent customer service experience

I have had a few contacts with different letting agents in the last few weeks. I must say that Lizzi's customer relations skills was outstanding. The ability to effectively utilise her communication skills with good sense of houmous made the difference. She was really happy to help.

Yk · 6 August 2022

Agent replied · 25 October 2024

Hi Yk AwoI really appreciate you taking the time to provide your feedback following your dealings with Lizzie, one of our Lettings Consultants in Upminster. It's great that you had a positive experience and I know that Lizzie will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very efficient

Very efficient. Kept us informed all the time.

Derrick · 18 January 2025

Agent replied · 24 February 2025

Hi DerrickThanks for your recent review. I am pleased you have been happy with the service provided to you and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

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