Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat service received from Paul and his Team at Beresfords Billericay. Very friendly and professional... I was kept up to date at all times and they facilitated all my queries and requests between the landlord as quick as possible. Thank you for a great experience.
Mark · 13 November 2023
Agent replied · 12 November 2024
Hi Mark,
Many thanks for taking time out to leave your review.
It is great that the service provided to you by our lettings team in Billericay has been both professional and friendly. We look forward to working with you again in the future and thank you for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotIt was good experience with Beresfords
I received excellent service from Beresfords team especially Tom and Abby ,keep going.
Rijesh · 1 June 2022
Agent replied · 25 October 2024
Hi RijeshThanks so much for posting your review. I was pleased to read that you were happy with the service provided by our lettings team in Chelmsford, especially Tom and Abby. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery lovely people, Lynn, Paul and Alice have been nothing short of amazing. Very kind and understanding people! I would absolutely recommend them to anyone!
Alice · 5 November 2024
Agent replied · 22 November 2024
Hi Alice,
Thank you for taking time out to post your review. I was pleased to read that you have been happy with the service provided to you by our lettings team in Billericay and it's great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional Standards and Reliable
Highly professional with their service and communication with us from the viewing process to all the administration that follows. They have a large team and there will always be someone ready to help out for any query big or small!
Jacky · 8 February 2024
Agent replied · 25 October 2024
Hi Jacky,So pleased that you were impressed with the service provided to you by our local lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAs a tenant and needing to find a…
As a tenant and needing to find a property ASAP, I was so happy with the level of service, care and professionalism shown by the team. I also appreciated that Adam contacted me regarding a property that was about to come onto the market, and had me in mind,as it met my requirements. Excellent service. Thank you so much.
Susan · 16 July 2022
Agent replied · 25 October 2024
Hi SusanThanks for your feedback following your recent dealings with our lettings team at Brentwood. I am pleased that they updated you promptly when a suitable property became available and that overall you were impressed with the general level of service provided. We are all very grateful for your kind words.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleCameron and the rest of the team at Beresfords have been incredibly helpful helping us find our perfect little flat! Always on hand and made the process of moving smooth and easy, couldn’t recommend a better bunch! ✨
Isabelle · 17 March 2024
Agent replied · 12 November 2024
Hi Isabelle,
Thanks for taking time out to provide us with your positive feedback following your recent dealings with our lettings department in Billericay. It's great that they were able to find you a suitable property and made the process easy.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotTerrible service as letting agents
Terrible service as letting agents. Not helpful at all. Was messed around a lot when trusting them. Tricked into leasing another year and misinformed when landlord was selling. Told to leave heating on all day and night to get rid of metres of mould after two weeks of moving in. Ridiculous. Would arrange viewings without our acknowledgment I feel as if my good nature was taken advantage of.
Jamie · 28 December 2020
Agent replied · 25 October 2024
Hi JamieI was naturally disappointed to read your comments. Having reviewed our entire database we have no record of any dealings with you. If you would like to provide me with a little more information then I can investigate further. My direct e-mail is: sb@beresfords.co.ukSteven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotLovely lady and helpful too
Lovely lady and helpful too. On a cold miserable day she arrived with a smile and did her job perfectly.
Theresa · 8 January 2025
Agent replied · 25 October 2024
Hi TheresaWe really appreciate you providing us with your feedback and are pleased that your experience of dealing with a member of our team was a positive one.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHannah Grant was very helpful and…
Hannah Grant was very helpful and professional throughout the renting process.
Ewa · 29 June 2022
Agent replied · 25 October 2024
Hi EwaMany thanks for your positive feedback regarding Hannah. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent professional service
Excellent professional service , over the last 15 years. Very good communication and attention to detail. Always return calls and act upon requests. Gives good advice and very knowledgeable about latest regulations. Good at negotiating with tenants. Very likeable people.
Lyn · 25 January 2024
Agent replied · 25 October 2024
Hi LynThanks for your feedback. I was so pleased to read that we appear to have delivered a consistently good service to you over the last 15 years. We all very much appreciate your comments and the continued business that you provide to us. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDavid done a brilliant job renting our…
David done a brilliant job renting our property out. We had tenants in the property for a long time before and it needed a lot of working doing, but David recommended some contractors who got it all sorted for us. Very happy with the service.
Roz · 30 September 2023
Agent replied · 25 October 2024
Hi Roz,It is pleasing to read that you have been happy with the service provided to you by David and the rest of the lettings team in Havering. It is great that any issues you had have now been resolved. We are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLettings Inspection
Anna was prompt, friendly & efficient. She answered all the questions I had.
Kate · 21 February 2022
Agent replied · 25 October 2024
Hi Kate,I very much appreciate you taking the time to post your recent review. It is great that you were impressed with Anna and that she was able to answer all your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA great team of people
A great team of people. They kept me informed all the way through the process of finding the right tenant for me. This is the second time I’ve used them to find a tenant and would do so again. I’ve also used Beresfords for buying and selling a property. I wold definitely recommend them.
Helen · 29 November 2024
★★★★★ 4/5
TrustpilotLauren, Rod and Evie
Lauren, Rob and Evie have been great, they helped us get a quick turn around with another property when we had been let down at the last minute on another property. Thanks guys!!
Terry · 31 May 2024
Agent replied · 25 October 2024
Hi TerryMany thanks for taking the time to post your review. It is great that you have found our lettings team in Upminster to be helpful and that they were able to find you another property quickly. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExtremely Professional
A very well conducted and extremely professional, prompt, polite and pleasurable experience from all members of the team at Beresfords Billericay.
Kevin · 8 December 2025
★★★★★ 5/5
TrustpilotPolite and courteous in emails sent …
Immediate response on email sent through to change date on property Inspection. Polite courteous emails sent on first appointment date. Accommodated change request.
Paul · 5 November 2024
Agent replied · 22 November 2024
Hi PaulThank you for taking some time out to provide us with your feedback. I am pleased that you were satisfied with the responses of our personnel when seeking to change the date of your appointment. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery informative about the property and…
Very informative about the property and went out of his way to find parking for the property also.
Will · 15 January 2025
Agent replied · 24 February 2025
Hi WillThanks for taking the time to post your review. I am glad your experience in viewing a property with us was a positive one and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleJess brought great energy and enthusiasm to help get our exchange over the line. Friendly and professional, I wouldn't hesitate recommending her.
James · 7 November 2024
Agent replied · 8 December 2024
Hi James,
Many thanks for the 5 star award for Jess, Branch Manager at our Billericay office. Jess is proactive in her approach and will do all possible to ensure a sale goes through to exchange and completion. You will have been in very safe hands! She will appreciate your kind recommendation and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotThankyou
Continuous communication, keep up to date at each stage and what’s next. Helpful and friendly and made to feelWelcome in branch. Nothing was too much trouble which we reallyAppreciated. Thankyou to Cameron, Christine, Evie & Alice. X
Customer · 13 February 2024
Agent replied · 25 October 2024
Thanks so much for your feedback. I am pleased that you found our lettings team helpful and friendly and that they maintained effective communication throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad a tax question which Alex jones…
Had a tax question which Alex jones dealt with very quickly, giving me a full explanation and making it easy to understand.
Gareth · 6 November 2024
Agent replied · 22 November 2024
Hi Gareth,Thanks for the feedback. I am pleased that Alex was able to deal with your query in a rapid and effective manner.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThis is now my 6th inventory with Amy
This is now my 6th inventory with Amy, and find her total professional, curteous, and a pleasure to deal with.
Kevin · 4 December 2024
Agent replied · 29 December 2024
Hi KevinThank you for posting your recent review. It was great to read that Amy has provided a continuously high level of service to you throughout your dealings with her and that she has been professional throughout. i know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCustomer Friendly Top Notch
What made my experience great was the customer service from James Annetts it was Top Notch.
Adesuwa · 27 January 2025
Agent replied · 24 February 2025
Hi AdesuwaThank you for posting your recent review. I am pleased James in our Chelmsford office was able to provide you with great customer service and that your experience of dealing with us has exceeded your expectations. We very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine, Flat Inspection
Corrine came and done my flat inspection and it was a pleasure to meet her. Corrine gave me a courtesy call on the morning of the inspection to make sure it was still OK and arrived when she said she would which is a great help as I work from home.
James · 27 January 2023
Agent replied · 25 October 2024
Hi JamesMany thanks for the positive feedback following your recent dealings with Corrine. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHigh quality of customer service The…
High quality of customer service The best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything
Anonymous · 16 December 2023
Agent replied · 25 October 2024
Thanks so much for your positive feedback. I am glad that our local lettings team fulfilled your expectations and assist you throughout the process.Steven BondManaging Director - Residential Lettings
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