Trusted Agent profile · Basildon
★★★★★
1,013 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Part of Beresfords, see every office.
Beresfords's office in Basildon, at 129 High Street, is rated 4.7 out of 5 across 1,013 reviews on two platforms, including 198 Google reviews rated 4.9.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotShe worked hard to ensure a good…
She worked hard to ensure a good service. Thank you Lizzy!
Hi Lililana,I just wanted to reply personally to say thanks for posting your recent review and acknowledge your kind words regarding Lizzy. I know she will be very grateful. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExtremely helpful
Extremely helpful, friendly and professional service from Eleanor and her colleagues throughout the process. Feel reassured with their involvement in the tenancy over the next 12 months. Highly recommend.
Hi KellyThanks so much for taking time out to provide us with your feedback following your recent dealings with our local lettings team. We are all very grateful for your 5-star rating and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotEleanor and Danny both very helpful…
Eleanor and Danny both very helpful with Change over with tenant with my property both 5 star all the way through process
Hi MarkThank you for taking the time to provide us with your feedback. I am pleased that both Danny and Ella who work in our lettings department at Witham have impressed you with the level of service provided. As a business customer service is very important to us and it is really refreshing when we receive feedback such as yours. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotNatasha took the time to listen to my…
Natasha took the time to listen to my requirements and was extremely friendly on the phone.
Hi FrankieThank you for your recent review. I am pleased that you have been happy with the service provided to you by Natasha and that she has been helpful and informative during your dealings with her. I know she will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHannah Grant did an exceptional job…
Hannah Grant did an exceptional job handling our inventory check. Clear communication and very lovely to speak to! She worked very hard and extremely efficiently!
Hi both,Thanks for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of Hannah Grant and that all communications with you were approached in an efficient manner. I know Hannah will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresfords
Beresfords, the best company I have ever dealt with. Very professional, experienced and helpful agents. Thomas Enderby, the Best angent ever, he helped as a lot to rent a perfect house for me and my husband , in a very short time. Highly recommend.
Hi DianaI wanted to reply personally, having read the contents of your recent review. I am so pleased that you had a positive experience when dealing recently with our lettings department in Chelmsford. It's great that Tom played his part in finding you the perfect house for yourself and your husband. We all very much appreciate your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotGreat and reliable estate agent you could trust
Great, reliable estate agent. Managing my property for let with care and attention to detail. Frequent periodical property check and taking care of regulation compliance really free my mind. Thank you all of you: Tracey, Kate, Tessa, Leanne, Alex and Dominic! You are the best!Thomas of Shrub End
Hi Katy,Thanks so much for posting your review and including positive feedback regarding the service provided to you by our lettings team in Colchester. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDeposit help
Very swift, concise and straightforward help from Hannah. After summarising a situation with a long history, my deposit was sorted almost immediately with her help.
Hi CormacThanks for providing us with your feedback. I am pleased that Hannah was able to process the return of your deposit swiftly following the end of your tenancy. We all offer our best wishes to you for the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAmazing service from Ella Gibbons
Amazing service from Ella GibbonsThank you so much in making this transition easy for us x Miss Bengu
Hi LiaThanks for your positive feedback following your recent dealings with Ella. I am pleased that you found the process of renting the property through us nice and easy.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotprobably one of the most helpful estate…
probably one of the most helpful estate agents i have ever had the pleasure of being in contact with, from start to finish.
Hi JoshuaThanks so much for your kind words. We all very much appreciate you taking the time to leave your feedback and 5* rating.Steven Bond Managing DirectorResidential Lettings
5/5
GoogleI have been dealing with Lynn at the Billericay Branch who has been letting our company properties for the last few years. I have always found Lynn and the rest of the wider team at Beresford's to be very helpful, knowledgeable and responsive to all of my questions and requests. I can highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Hi Vicki, Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our lettings team in Billericay was positive and the service provided by our staff was both professional and reliable. I know that Lynn and the rest of the team will be very grateful for your kind words. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotHigh quality of customer service
High quality of customer serviceThe best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything
Thank you for providing your feedback. I was pleased to read that you were assisted and supported throughout your recent transaction with our Company. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotThe staff were friendly and very…
The staff were friendly and very helpful when needing information on the properties seen.
Hi DavidMany thanks for taking the time to post your recent review. I am glad that you have found our staff friendly and helpful during your dealings with us and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleFrom start to finish Beresford's were fantastic. Their approach is both professional and personable, offering honest upfront advise. Quick responses via email and phone and always met with a friendly reply. We've used them twice now and on both occasions we were not let down. I highly recommend this agency.
Many thanks Sarah for the great review for the team at our office in Billericay. With many years in the industry, you would have been in very safe hands. The team have many returning clients like yourself and will really appreciate you sharing your experience. Thank you for the 5 star award and recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
4/5
TrustpilotTom and James have been tremendouly…
Tom and James have been tremendouly helpful in my quest to rent apartment.Their timely info update with patience and constant follow up with prospect is topnotch.Good job guysThank YouTunde
Hi TundeI was pleased to read that both Tom and James have been helpful in finding you a suitable apartment to rent. I know they will both be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery helpful and informative with…
Very helpful and informative with helping us get out first property
Hi CallumThanks so much for posting your recent review. I am glad you have had a positive experience whilst looking for your new home and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent communication,and really…
Excellent communication,and really knowledgeable. Can always contact either via email or phone and response is swift. Lauren, made what could be a stresful situation really easy by her efficient and timely communication. Also, was fully informed on every process to aid me make informed decisions.
Hi Grace,We really appreciate you taking the time to provide your feedback. I was pleased to read that our lettings team have communicated with you effectively and that you felt they were knowledgeable. We will always do our very best to ensure that our client's experience of the lettings process is as stress free as possible, and it is good to know that on this occasion we managed to achieve this.Steven BondManaging Director - Residential Lettings
2/5
TrustpilotThe worse atention
The worse atention, I am trying to contact with this agency, and they don't reply my emails... Really bad atention after they take the money... I still waiting response for more than 1 month
Hi Raul,I was sorry to read your comments which state that one of our letting branches are not replying to your emails. This is highly unusual and furthermore, in any correspondence that we send to you our contact details not only include an email address, but also a telephone number. Nonetheless, I want to make sure that the correct branch replies back to you, but unfortunately within your review you did not state which one of our branches you were dealing with. Please email me directly: sb@beresfords.co.uk and I will make sure that a team member from the relevant branch makes contact with you straight away. I am sorry that you have experienced these issues, but hope that we can now resolve this situation for you.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe whole process was great
The whole process was great. I was regularly communicated with via email or telephone. Very satisfied with my experience, and the free coffees were a nice bonus!
Many thanks for taking time out to post your review. It is great to read that you have been satisfied with the service provided to you. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSo I’ve been dealing with Hannah GRANT
So I’ve been dealing with Hannah GRANT, who I found to be very professional, polite, very knowledgeable and very prompt with her replies, regarding my enquiry to rent a property. A true asset to Beresfords. Terry SAINT.
Hi TerryThanks so much for taking the time out to provide us with your positive feedback regarding Hannah. I know she will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery pleasant girls and guys
Very pleasant girls and guys, would recommend to my friends
Hi JosieThanks so much for taking the time to post your review. I am pleased that our staff were friendly and helpful and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotHelpful
Helpful, friendly and knowledgeable
5/5
TrustpilotI was very happy with service provided…
I was very happy with service provided by Beresford's from Daniel coming around for market valuation, my property being put up for sale and my house selling within 2 week's. I was given weekly updates of sale from Saffron who was very helpful.I would not hesitate to use Beresford's Estate Agents again .Nicola Pain
Hi Nicola,Many thanks for the 5 star award for Daniel and Saffron, who are based at our office in Brentwood. Both are focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support throughout the transaction, ensuring all parties are regularly updated. They will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
5/5
TrustpilotGreat team
Great team, very professional and quick to find a tenant. Would recommend to anyone looking to rent a property.
Hi AlbertThanks so much for your positive review. I am pleased you found our local lettings team professional in their approach and that they managed to find you a suitable tenant very quickly. It's great that you would recommend us to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
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