Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFriendly and Professional
I have worked closely with Alice in the past on a mutual client. She is always friendly and professional with her approach. She lets our properties quickly and without a fuss. Always excellent service.
Zita · 27 September 2023
Agent replied · 25 October 2024
Hi Zita,Many thanks for taking the time to post your review. I know Alice and the rest of her lettings team in Maldon will be very grateful for your kind words and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience and communication
Great experience and communication. They were very helpful the entire process.
Diego · 5 December 2024
Agent replied · 29 December 2024
Hi DiegoThank you for taking the time to post your review. It's great that you found our team to be helpful and that communication was good throughout your dealings with us. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleHave been dealing with Joseph Pammen and it's been a privilege to engage with such a pleasant polite gentleman who has kept me informed the whole time. Ten out of ten Joseph.
Julie · 13 November 2023
Agent replied · 12 November 2024
Hi Julie,
Many thanks for the great review for Joseph who is based at our Billericay office. Joseph is focused on providing the best possible customer care, guiding and supporting from the first point of contact onwards. He will really appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotExcellent customer service by…
Excellent customer service by every member of the team within the company. Always keep me informed of every interactions and take care of my letting.Thank youAbeydin
Abeydin · 23 March 2024
Agent replied · 25 October 2024
Hi AbeydinThanks for taking time out to provide us with your feedback. So pleased that you were impressed with the level of customer service provided by our local lettings team and that they kept you informed throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotVery poor communication and offers…
Very poor communication, no calls returned for 2 days and offers being held back to vendors due to lack of staff. We viewed a property with an agent who could not answer any questions . Very disappointed !!! I will certainly not be selling through these guys .
Jenny · 9 June 2022
Agent replied · 25 October 2024
Hi Jenny,Having read your recent review I am naturally concerned and disappointed with the comments made within. Unfortunately, I am unable to locate a record for you on our own internal database and I am unsure when we dealt with you as a client and in what respect? Please feel free to contact our Customer Services Manager, Alison Horsley, with more information on a.horsley@beresfords.co.uk and she will be happy to investigate accordingly.
★★★★★ 5/5
TrustpilotRoss responded to emails promptly &…
Ross responded to emails promptly & kept me informed of progress
Paul · 3 December 2024
Agent replied · 29 December 2024
Hi PaulThanks for finding some time to provide your feedback. I am pleased that during your recent negotiations linked to a tenancy renewal you found Ross efficient.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotFalse advertising in zoopla price lower than they would accept
False advertising in zoopla they add a price of 350k and once you start negotiating the price they say they only would accept offers close to 400k.
Matheus · 25 February 2024
Agent replied · 25 October 2024
Hi Matheus,It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? I am also not sure which property you are referring to so cannot check the selling price nor the full history on file. For reference, if the property has a guide price, it will only show one amount on the main property display on the portals. Both figures will subsequently be shown in full details. Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate further.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBeresfords were approachable and…
Beresfords were approachable and communicative at all times, and were excellent to deal with as the tenant of a property they managed. I am pleased to have had them representing my landlord, and I recommend them highly.
Kevin · 27 June 2023
Agent replied · 25 October 2024
Hi Kevin,Many thanks for taking the time to leave your review. It was pleasing to read your positive comments and that you are happy to have us representing your landlord and tenancy. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Beresfords are trusted and reliable and were fast to make me aware when the property was re-made available for me and my friend to make the offer. They were friendly and helpful to deal with in person and were able to answer any questions in detail. Thanks again!
Cameron · 23 May 2022
Agent replied · 25 October 2024
Hi CameronThanks for your recent review. I was pleased to read your positive comments regarding the service provided to you by our lettings team. I know the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLynn's service was absolutely…
Lynn's service was absolutely impeccable!.
Dzatafia · 20 February 2025
Agent replied · 24 February 2025
Thanks for posting your review. I know that Lynn will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRecommend
Extremely helpful in guiding us. Alice, thank you for being so informative and lovely!
AH · 8 October 2024
Agent replied · 25 October 2024
Thank you for posting your review. Alice will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional service
Very professional service. Excellent communications. Courteous and attentive. Quick to respond and follow up.
Sue · 7 October 2024
Agent replied · 25 October 2024
Hi SueThank you for posting your review.It is pleasing to read that you have found us to be professional and quick to respond to any queries you may have had. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional
Very professional, organised and efficient.
Hollie · 11 February 2025
Agent replied · 25 October 2024
Hi HollieThanks so much for your positive feedback following your recent dealings with our lettings team at Dunmow. I am pleased that you were impressed with their approach and we are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat help with a Tenant dispute
Had Problems with Tenants leaving property in a v.poor condition and needed to go to a tribunal which Kate navigated successfully to a great outcome financially.
Chris · 1 March 2024
Agent replied · 25 October 2024
Hi ChrisThanks for feedback. Despite you experiencing some issues with your tenants I am pleased that Kate assisted you effectively and that you received a positive outcome following an independent adjudication.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPolite and constructive response
Polite and constructive response. Dealing with negotiation to landlord.
Edita · 17 December 2024
Agent replied · 29 December 2024
Hi EditaThanks for the feedback. I am pleased that you found the approach of our lettings team both polite and professional and that your renewal negotiations were handled in a constructive manner by our staff.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Smooth Process
The process of letting the property was very smooth and agents made sure we are in the loop with everything. Would definitely recommend to others.
Marta · 19 March 2024
Agent replied · 25 October 2024
Hi Marta,Thanks for your feedback. I am pleased that you found the application process was smooth and that our personnel kept you updated throughout. I know our staff will be very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren J at the Havering branch
Lauren J at the Havering branch was really helpful and knowledgable about what I needed to do to complete the process of a claim for missed rent on my property. Great service, can't fault it!
Sarah · 14 July 2023
Agent replied · 25 October 2024
Hi SarahThanks for taking time out to provide your feedback. I was pleased to read that Lauren assisted you effectively when processing a claim for lost rent. Always a stressful situation, but made easier by someone as capable as Lauren.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleI have been in contact with Shirley Osbourne with the purchase of my new property. Shirley has always been very helpful and responsive with my queries and nothing is too much! I’ve had a great experience dealing with both Shirley and Beresfords.
Joanne · 13 November 2022
Agent replied · 12 November 2024
Many thanks Joanne for the 5 star award and kind comments for Shirley who is based at our Billericay office. With many years of experience, Shirley is equipped to deal with any issues that may arise during the process. She will do everything within her power to ensure it goes through as smoothly as possible, keeping all parties regularly updated. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotVery helpful and efficient always had…
Very helpful and efficient always had time to talk things through Thank you
MRS · 26 September 2024
Agent replied · 25 October 2024
Hi SuzanneWe very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords were very helpful in advising a rental value and finding a suitable tenant. Beresfords were also quick to respond with general advice as necessary.
Peter · 16 February 2024
Agent replied · 12 November 2024
Hi Peter
Many thanks for taking time out to provide us with your feedback. I am pleased that our lettings department in Billericay provided sensible advice in terms of the rental value of your property and then sourced a suitable tenant. We are all very grateful for your positive comments and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleGreat work by the whole team, thanks especially to Shirley for pushing the deal over the line!
Simon · 15 July 2024
Agent replied · 12 November 2024
Hi Simon,
Many thanks for taking the time to post your 5 star award and kind comments for the team at our Billericay office and in particular Shirley, who dealt with the progression of your transaction. The team will all appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleNicest estate agents you will deal with. We met with caroline(apologies if misspelt) yeterday to look at a rental property. Extremely patient and really polite, friendly. You get the feeling they really try to help and accomodate your needs. We will try to only deal with them from now on. Thank you for an excellent customer service.
Erol · 14 November 2019
Agent replied · 12 November 2024
Erol
Many thanks for taking the time to leave your review. I was pleased to read that you found our lettings team patient, polite and friendly. We focus very heavily on customer service and always try to ‘go the extra mile’ for our customers so your feedback is particularly satisfying.
Steven Bond
Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotClear communication and responsive
Clear communication and responsive. Thanks
Nicola · 15 January 2025
Agent replied · 24 February 2025
Hi NicolaThanks for posting your recent review. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service indeed
Great service indeed. The process was so fast and smooth!
Evi · 30 October 2024
Agent replied · 22 November 2024
Hi EviThanks for the feedback and I am so pleased that you found the process easy and were impressed with the service overall.Steven BondManaging Director - Residential Lettings
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