Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRental
Have delt with beresford once before and have mixed feelings the first time about 5 years ago the estate agent was very good polite and friendly but she left and had another lady take over who was very abrupt not a friendly person but so far this time everything has gone smoothly the lady (abby) has been excellent polite and professional fingers crossed the politeness and professionalism continues
Martin · 13 June 2022
Agent replied · 25 October 2024
Hi MartinMany thanks for your recent review. I appreciate your constructive feedback regarding your experience of dealing with us about 5 years ago. However, Abby has now been with us for some considerable time and does an excellent job. I am pleased that you have been impressed with her approach and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
All the lettings team were helpful professional and thorough from start to finish.Danny Chris Sarah and Abby were excellent thank you
Sharon · 12 April 2022
Agent replied · 25 October 2024
Hi SharonThanks so much for taking the time to post your review. I was pleased to read that you found the approach of our lettings team in Chelmsford both helpful and professional. I know the entire team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaty was very helpful and efficient in…
Katy was very helpful and efficient in answering my email. Great customer service.
Kelly · 27 December 2024
★★★★★ 5/5
GoogleI’m incredibly pleased with the service I received from Beresfords Estate Agents Realty for my home renting and the process can be daunting, but their entire team was fantastic every step of the way.”
Latera · 13 October 2024
Agent replied · 12 November 2024
Hi Latera
Many thanks for taking the time to post your review. I am pleased that your experience of renting your property with our lettings team in Billericay has been a positive one. Although this can be a daunting process our staff strive to go above and beyond to make it as stress free as possible. I know that Paul and his team will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss and the Lettings Team
Ross and the Lettings Team at Beresford's have consistently performed at a high level of efficiency and reliability on all re-lets of the company's apartments. His communication is timely and very much appreciated.
SAIL · 24 October 2024
Agent replied · 22 November 2024
Thank you for finding some time to provide us with your feedback. I am pleased that Ross and the rest of our lettings team have delivered a consistently effective level of service to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCorrine was very friendly and lovely
Corrine was very friendly and lovely. Made the visit very easy and quick,
Freddie · 7 February 2023
Agent replied · 25 October 2024
Hi FreddieThanks for your positive comments regarding Corrine. I am pleased that her visit went without issue and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally good advice and very helpful
Really good advice and very helpful. James was a pleasure to deal with!
Mark · 31 January 2023
Agent replied · 25 October 2024
HI MarkThanks for your positive feedback following your recent dealings with our lettings department in Chelmsford, and particularly James. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGabby Giedraite has excellent customer…
Gabby Giedraite has excellent customer care and she had all the right answers to our questions. She is definitely headed for greater heights in the estate industry and customer care. It was my first time to interact with Beresfords and the customer care and ease of information and reception was excellent.
S · 11 November 2023
Agent replied · 25 October 2024
Thank you for taking the time to provide us with your feedback. I am pleased that Gabby provided an excellent level of customer care throughout your transaction and answered all of your questions. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotPlease beware when renting a property…
Please beware when renting a property from these estate agents, they are lazy, everything is an effort, they entered my house without permission, when we vacated they are now charging me £500 to cut grass in the garden, i asked for pictures of checkout and they told me we don't have to provide them so we won't. all the staff are very rude.please please please do your research before renting through this company, if you do decide to rent through beresford take a million pictures of before and after as you they have no morals and will try to get every penny out of you to make themselves look good infront of the Landlord.
M · 16 January 2019
Agent replied · 25 October 2024
Your review has just been brought to my attention as we do not currently subscribe to Trustpilot. I would be keen to find out more about the issues you raise as we would never charge anyone £500 to cut the grass and do not enter a property during a tenancy without providing prior notification to the tenants concerned! So please email me directly and I will investigate further. Many thanksSteven BondManaging Director - Residential Lettingssb@beresfords.co.uk
★★★★★ 5/5
TrustpilotGreat experience with the Beresfords…
Great experience with the Beresfords team. Always on hand to help and give advise. Beresfords have been our preferred agents for several years now.
Cheryl · 19 February 2025
Agent replied · 24 February 2025
Hi CherylThanks so much for taking the time to post your recent review. I am glad that we have been able to assist you efficiently and we look forward to working with you for many years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI was getting a lot of help from a…
I was getting a lot of help from a lovely woman named Natasha Haywood , who helped me over the phone, very well spoken and positive to.
Consumer · 8 January 2025
Agent replied · 25 October 2024
I am pleased that you found our staff both helpful and friendly during your recent dealings with us.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotThis is a useless unprofessional estate…
This is a useless unprofessional estate agent, they do not make any effort, they are lazy and do not have a sense of business. Not only they do not find any buyers they also do not bother to take things right on the right move website. They are waste of time. They do not have any skills or proper training to evaluate properties. Please look at the houses they have evaluated on the right move. There are houses in Wickham bishops which do not have proper lounge, they do not have study , front garden and have only small back garden (and have only 4 bedrooms) this estate agent have evaluate those properties around £1000000 or £1100000. They are just a joke and do not have any common sense.
Ardeshir · 17 November 2018
Agent replied · 25 October 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.
★★★★★ 1/5
TrustpilotThis is a useless unprofessional estate…
This is a useless unprofessional estate agent, they do not make any effort, they are lazy and do not have a sense of business. Not only they do not find any buyers they also do not bother to take things right on the right move website. They are waste of time. They do not have any skills or proper training to evaluate properties. Please look at the houses they have evaluated on the right move. There are houses in Wickham bishops which do not have proper lounge, they do not have study , front garden and have only small back garden (and have only 4 bedrooms) this estate agent have evaluate those properties around £1000000 or £1100000. They are just a joke and do not have any common sense.
Ar · 17 November 2018
Agent replied · 22 November 2024
Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted last year. Beresfords have been successfully operating throughout Essex since 1968 and a large proportion of our business is from personal recommendations and repeat business. Our clients benefit from our large network of offices and we have experienced staff with extensive local knowledge on hand to assist. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service. I can assure you, extensive research is carried out prior to any valuations taking place and figures given based on comparable evidence and other properties sold in the area. Please feel free to contact me at a.horsley@beresfords.co.uk to discuss further.Alison Horsley, Customer Services Manager.
★★★★★ 5/5
TrustpilotRyan is a really courteous individual…
Ryan is a really courteous individual and a pleasure to deal with.
Harry · 7 February 2023
Agent replied · 25 October 2024
Hi HarryI really appreciate you taking time out to post your positive comments regarding Ryan. I am sure he will be very grateful.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery impressed with Beresfords professionalism and helpful attitude right from the start. Paul and the rest of the the team have been very pleasant to deal with and made the stress of moving a little easier, would highly recommend and will be using them in the future if I can.
Jack · 13 November 2023
Agent replied · 12 November 2024
HI Jack,
Thanks so much for your positive words following your recent dealings with our lettings department at Billericay. I am pleased that you found their approach helpful, pleasant and professional throughout and it is great that you would not hesitate in recommending us to others. We all very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHelpful
Staff are friendly, helpful and knowledgeable. Beresfords are a competent company who make property management easy for me.
Mr · 11 March 2026
★★★★★ 5/5
TrustpilotWe are a Happy tenants already 5 years
We are a Happy tenants already 5 years. The agency that represents both parts is Beresfords Agency.Very helpful, polite,operative,professional staff.Especially apreciate the help of Lauren Mobsby,because we got in touch many times.Thank you.
Brais · 1 October 2024
Agent replied · 25 October 2024
Hi BraisThank you so much for your kind words and positive comments. We are pleased that you have been happy with the service we have, and continue to provide to you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaren was helpful patient and reliable…
Karen was helpful patient and reliable , excellent service I would recommend
Customer · 22 January 2023
Agent replied · 25 October 2024
Many thanks for your positive feedback following your recent dealings with our local lettings department. I am pleased that you found Karen helpful, patient and reliable and it is great that you would not hesitate in recommending us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotAn amazing team
An amazing team. Joe Wass is a professional and trustworthy person. He was very helpful and everything went smoothly.
Florin · 29 March 2022
Agent replied · 25 October 2024
Hi FlorinIt was great to read your positive comments about Joe Wass and the rest of the lettings team at Braintree. I am pleased that they impressed from beginning to end.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCustomer Service
I've had some difficult tenants over the last 12 months. During that time Hannah has always gone above and beyond to try and resolve the issue. Hannah really cares about what she does and is always the first person I think of going to when I have a problem. Amazing Service.
Malcolm · 4 October 2023
Agent replied · 25 October 2024
Hi Malcolm,It is always great to read that our staff have gone above and beyond with their services for our clients. I am sorry that you have had some difficulties with your tenants over the past year, but I am glad that Hannah was able resolve your issues and that you would not hesitate in working her again in the future. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotUsed Beresfords for fully managed let
In order to let a property, went with Beresfords on a fully managed basis. All staff very helpful, several are Landlords themselves - so have the experience required. Service seems 100% so far, very impressed. Initially tried another well known high street agent who just didn't cut it on the service side. The staff seemed rather young and somewhat inexperienced, yet Beresfords the polar opposite from this!
Dan · 21 March 2022
Agent replied · 25 October 2024
Hi DanMany thanks for your comments regarding the service provided to you when choosing Beresfords to let your property. It is good to hear that you have been impressed with the service provided and that you have found the experience of our staff to be above and beyond that of other agencies you have dealt with. We appreciate your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service
I found Tom and James to be professional and friendly while we were looking for a rental. They helped us understand the process, supported our search, and very clearly explained the next steps. Our queries were answered quickly as well. Thank you!
Genusha · 15 April 2024
Agent replied · 25 October 2024
Hi GenushaSo pleased that Tom and James were both friendly and professional when helping you find a suitable property to rent. I know they will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleProfessional team and very helpful when needed.
Lee · 22 August 2025
Agent replied · 8 October 2025
Hi Lee
Thank you for providing your recent feedback. It's great that you have found our lettings team in Billericay to be helpful and professional throughout your dealings with them. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotCouldn’t recommend enough
From the start the guys at Beresfords have been very professional and helpful. I went into the experience not knowing anything about being a landlord but they’ve be really proactive, have given me loads of tips and been on hand at all times. Couldn’t recommend enough and thank you for everything you’ve done to help Tessa and Dominique
Lauren · 26 February 2023
Agent replied · 25 October 2024
Hi Lauren,We really appreciate your feedback. So pleased that you found the approach of our lettings team both professional and helpful. It is also great that you felt supported throughout the process and would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
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