Trusted Agent profile · Basildon
★★★★★
1,013 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Part of Beresfords, see every office.
Beresfords's office in Basildon, at 129 High Street, is rated 4.7 out of 5 across 1,013 reviews on two platforms, including 198 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Beresfords Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotThomas from chelmsford was very…
Thomas from chelmsford was very amazing, kind and helpful. Kris was great.
Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRyan
Lovely guy and makes it a pleasant visit when he comes. I am very comfortable with letting him into my home. Thanks Ryan!
Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is amazing.
Alice was so helpful, couldn’t have had better service. Was the easiest and best experience and she couldn’t have helped us more or have been more understanding. Thankyou very much.
Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRemarkable customer service, thank you
Thank you so much for all of your help and assistance. The team helped me very much from start to finish with whatever I’ve needed and I would highly praise the customer service because they’ve always been there over the phone and over email when needed.
Thank you for taking the time to post your 5 star review for our team. I am pleased to hear you were impressed with the level of service they provided and thank you for sharing your experience.Alison Horsley, Customer Service Manager
5/5
TrustpilotAmazing Beresfords
Amazing Beresfords, and Amazing team who works together for their customers to make them happy! I do like the service at Beresfords and I highly recommend it, the team was so helpful and quickly answer my call trying to find solution for any issue!A special Great to an efficient team: Abby, Kris, Danny, Sarah & Tom who showed me The property! Thank you so much, you did Amazing and I really appreciate what you did.Thank you :)
Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI would highly recommend Beresfords…
I would highly recommend Beresfords Billericay. Led by Jess Roche they sold our property for more than we had agreed to settle on! Communication was always clear and prompt and it felt like we were in this together.
5/5
TrustpilotExcellent response time from Eleanor…
Excellent response time from Eleanor Scott. Her commitment to the process, as well as her energy and zeal is highly commendable and deeply appreciated.Thank so much Eleanor.
Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGabby was great & very responsive
Gabby was great & very responsive - thanks all!
Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe have been using Beresfords for the…
We have been using Beresfords for the past few years and have found their service to be exceptional.
5/5
TrustpilotBeresfords in Billericay
Beresfords in Billericay. All staff were great to deal with, especially Lynn who was very kind and helpful and also Cameron.
Hi ChloeThanks for the positive feedback. I am pleased that you were impressed with the approach adopted by both Lynn and Cameron. I know they will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleShirley was amazing in the selling of my property .always delivers
Hi Sharon, Many thanks for the 5 star award for Shirley who is based at our Billericay office. With many years of experience, your sale would have been in very safe hands. Shirley will very much appreciate you taking the time to post your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotLauren has been great with the issue we…
Lauren has been great with the issue we recently had. And answered our questions quickly. Thanks for all your help Lauren.
Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaren and David were very helpful
Karen and David were very helpful. Would recommend them highly. Thank you.
Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is always so helpful and…
Alice is always so helpful and approachable! Love dealing with her :)
Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience with Beresfords
Thomas and Chris have been great at helping us get our apartment. They have been highly responsive, clear and quick in getting all set up. They have worked closely with all parties to get a solution that worked for all. I appreciate all the hard work! I would recommend using Beresfords if you’re looking for a property!
Hi Jonathan,Thanks for your feedback. I was pleased to read that our lettings team in Chelmsford worked effectively throughout the rental process and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe had Alice help us with our move and…
We had Alice help us with our move and could not have been more grateful to have her assistance. She was helpful, patient and understanding. On our first meeting she was very welcoming and made my family and I feel at ease. Very professional agent.
Hi JenniferThanks for taking the time to provide us with your positive feedback following your recent dealings with Alice in our lettings department at Billericay. I am pleased that you found her approach to be patient and understanding and I know she will be very grateful for your kind words, as we all are of the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Experience with Professional Service
Hannah Grant visited my property recently, and I was really pleased with how it went. She made sure I understood everything and answered all my questions. The visit was straightforward and efficient, Hannah's friendly attitude made the experience even better.
Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleExtremely happy with the service. Friendly and professional. Problem free from start to finish. Great team at Billericay
5/5
TrustpilotJames kept me informed with the issues…
James kept me informed with the issues after my tenant left an quickly obtained a new tenant
Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotStill waiting after 11 days of vacating…
Still waiting after 11 days of vacating the property for Elaine to get in touch with regards to an email sent by the landlord on deductions ! Today this was relayed by Paul tucker who we have dealt with in renting the property for 4 years with a rental value of £85,000 ! It seems to be one lady deals with it and then another but then no one calls to say what’s going on ! When we moved into the property 10 bags of rubbish were removed and at the time beresfords were aware of it , Also the owner used the convenience of a week before moving out having a complete electrical check ready for his selling of the property !!! Which caused problems due to working from home ! David Seymour
Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director
5/5
GoogleThomas was patient and helpful
Hi Barikisu Thank you for your feedback. I was glad to read that Thomas has been patient and helpful in assisting you during your dealings with us. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotAll went very smoothly.
All went very smoothly.Thank you to Alice for all your help!
Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleAm so pleased with the service I received from Beresfords Billericay. Paul Tuck and all of his colleagues were so helpful! They secured multiple offers for my rental flat, I was spoilt for choice. Excellent service! Thank you! Also wanted to mention Lynn Ray who was extremely helpful and patient guiding me through the online forms required.
Hi Lucy, Many thanks for leaving your review. It is pleasing to read such great comments regarding the service you received throughout the rental process of your flat, and that you were spoilt for choice regarding suitable tenants. I know Paul and the rest of his lettings team in Billericay will be extremely grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotDebby was awesome
Debby was awesome. She guided me through every process in a very kind and professional manner.Thank you Debby
Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
