Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCannot fault their customer care
Cannot fault their customer care, from start to finish a really professional and efficient service. Many thanks to Gillian Cooper, Christine Sorrell, Abby Johnson MARLA and Kirsty for their help and coordination in finalising a letting.
Gary · 29 June 2022
Agent replied · 25 October 2024
Hi GaryMany thanks for the positive comments contained in your recent review. I am pleased that you were happy with the service extended to you by our lettings team based in Dunmow. I know that everyone at our end will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service from Beresfords
As a Landlord I am very happy with the service and attention to detail from Beresfords. They are friendly, approachable and go above and beyond. They are only always an email or call away. The whole team are great, but I would like to specifically mention Lauren Johnson. She is patient and always willing to provide helpful advice
Abid · 14 June 2024
Agent replied · 25 October 2024
Hi AbidThank you for taking the time to provide us with your feedback. I am pleased that as one of our landlords you have been happy with the service provided by our local lettings team. We place a lot of emphasis on maintaining effective communication with our clients on a consistent basis and I am pleased that this has been noted by you within your feedback. Many thanks for the business that you continue to provide to us which we will never take for granted.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHaving dealt with Beresfords for almost…
Having dealt with Beresfords for almost 3 years, I have nothing but praise for their professional approach, advice and general customer care - in particular Christopher Dutton who has been more than helpful throughout.
Sarah · 6 September 2022
Agent replied · 25 October 2024
Hi SarahThanks so much for taking the time to post your feedback. It was nice to read your comments and I am pleased that we have continued to deliver a consistently good service to you over the last 3 years. We are very grateful for the business that you continue to provide to us and for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleMe and my wife recently brought through Beresfords and Shirley was more than helpful with the whole process. Excellent recommendation!
Luke · 13 November 2023
Agent replied · 12 November 2024
Hi Luke,
Many thanks for the 5 star review and positive comments for Shirley who is based at our office in Billericay. With many years in the industry, you would have been in very safe hands. Shirley is committed to providing the best possible customer care and will really appreciate your recommendation. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat Service and Support Throughout!
We were new to property letting. The team at Beresfords supported us through the whole process of preparing the property for letting (electrical inspections etc.), marketing, tenant selection and tenancy agreements.They also manage the property for us which takes all the stress away from us on a day to day basis.They are a very helpful, efficient and friendly team.We have just let a second property through them.
Chelmsford · 6 December 2023
Agent replied · 25 October 2024
Thank you so much for taking time out to provide your feedback. I am pleased your initial experience as a landlord using our fully managed service has been positive. I was also pleased to read that our staff have been friendly, helpful and efficient throughout the process and it's great news that we have now let a second property through you. We look forward to a long and successful business relationship and are very grateful for your continued custom.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
I had a very positive experience with Beresfords. James and the team were incredibly helpful and ensured everything went smoothly.
Sarah · 10 November 2023
Agent replied · 25 October 2024
Hi SarahThank you so much for taking the time to provide us with your feedback. I am pleased that James and the rest of our lettings team in Chelmsford impressed you throughout your recent transaction, and that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience during Tenancy
Lauren dedication to clients is truly commendable. The support you provided throughout the process was invaluable. Your expertise and professionalism were evident in every interaction. It's clear you go above and beyond to ensure a positive experience. Thank you for your excellent service.
Noor · 28 January 2025
Agent replied · 24 February 2025
Hi LaurenThanks so much for taking the time to post your recent review. I am pleased that you have been happy with the service provided to you, but especially by Lauren who was supportive and professional throughout. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI have been a landlord with Beresford's Billericay office since 2002 and have always found Lauren & her team (Lynn Ray in particular) highly professional while delivering good quality tenants quickly & efficiently. I have had only one issue since 2002 which was resolved quickly and to my satisfaction and I believe I have established a very good working relationship with Beresford's and they always at the end of the phone on the few occasions that I have needed sound advice and a professional opinion.PositiveResponsiveness, Quality, Professionalism, Value
Lee · 13 November 2022
Agent replied · 12 November 2024
Hi Lee
I am really grateful that you have taken the time to post your review. It is great that you have been a client of ours now for almost ten years and long may our business relationship continue. The lettings team in Billericay always strive to offer a consistently good level of service to all our customers and it is nice to know that this has certainly been the case with your good self. I know that Lauren, Lynn and the rest of the team will be very grateful for your kind words and 5-star rating. We all very much appreciate the business that you have provided to us over many years.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
TrustpilotOutstanding Service Excellence
Ross Young's approach to customer service is nothing short of exceptional. With his remarkable professionalism, immediate responsiveness, and intuitive understanding of our needs, he not only solved our problem but also reinforced why our trust in the company is well-placed. His leadership style is a benchmark for customer care.
Amir · 31 October 2024
Agent replied · 22 November 2024
Hi AmirThanks so much for finding the time to provide us with your feedback. I am pleased that Ross impressed you during your renewal process and I know that he will be very grateful for such positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe had an issue with the heating
We had an issue with the heating, reported it to Jess and it was dealt with swiftly, excellent communication and follow up calls to ensure the issue was resolved . Thanks Jess, very impressive Peter C
Peter · 18 May 2022
Agent replied · 25 October 2024
Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Quick, professional and efficient service.
Ben · 26 February 2026
Agent replied · 19 March 2026
Hi Ben,
Thank you for posting your feedback. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKate recently carried out a checkout…
Kate recently carried out a checkout inspection for one of rental properties. The report was very thorough and helpful. We had a couple of queries that Kate dealt with promptly and in a friendly professional way. She is clearly very experienced in her work and it was a pleasure to talk with her.
M · 22 August 2024
Agent replied · 25 October 2024
Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Rylie has been brilliant! Such a great help in looking for a property, and really friendly too
Hayley · 5 January 2024
Agent replied · 25 October 2024
HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad an issue with the tenants eviction…
Had an issue with the tenants eviction insurance which was quickly and efficiently sorted. Thank you Hannah !!
Chris · 8 December 2023
Agent replied · 25 October 2024
Hi Chris,I very much appreciate you providing your feedback. I was pleased to read that Hannah was proactive in assisting you with an insurance related issue and that matters were sorted out quickly and efficiently. I know that Hannah will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleEasy to get hold of, very nice team. Paul & Lauren particularly helpful. Made our journey of first time moving out and renting easy and smooth.
Leanne · 11 August 2025
Agent replied · 8 September 2025
Hi Leanne
Thank you for providing us with your feedback. I am pleased that you have found our lettings team in Billericay to be helpful, especially Paul and Lauren who worked hard to ensure your first experience of renting was a smooth and easy one. We all appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleWe were extremely happy with the price and the performance of the team (particularly Joe) on our house sale.
Euan · 13 November 2023
Agent replied · 12 November 2024
Hi Euan,
Many thanks for the 5 star review for the team at our Billericay office and in particular Joe. We really appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotJames Annetts was extremely helpful
James Annetts was extremely helpful, always with a smile even in his voice he stayed in touch and would highly recommend.
Mandy · 23 September 2023
Agent replied · 25 October 2024
Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilotbrilliant service again from the team…
brilliant service again from the team in billericay lettings, christine their progressor and amy the inventory clerk. another great tenant found for my property. have been using beresfords for many years and will not change - thank you all again
Deborah · 15 February 2025
Agent replied · 25 October 2024
Hi DeborahThanks so much for posting your recent review. It's great to read that our lettings team in Billericay have provided you with an excellent service, and Christine and Amy in particular were able to source you a suitable tenant. It's great to know you have been happy with the service provided and we look forward to continuing working with you for many more years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWith a far from straight forward sale, the whole team at Beresford's have been amazing. They stayed in touch with regular communication and went above and beyond in acting as go between liaising with all parties (this was no normal sale!). Would definitely recommend and use again. Great job, thanks for all the support.
Ben · 15 July 2024
Agent replied · 12 November 2024
Many thanks Ben for the great review! I am pleased you were impressed with the level of service received from the team at our Billericay office. With many years of experience, the team are all dedicated to providing the best possible customer care, guiding and supporting throughout a transaction whilst keeping in touch with all relevant parties. With their knowledge and expertise, they would have been perfectly placed to overcome any issues that may have arisen. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service for well over 10 years now from Adam and his team. Highly competent, knowledgeable and pleasure to deal with.I would highly recommend their services.
Sarah · 6 March 2023
Agent replied · 25 October 2024
Hi Sarah,Many thanks for providing your recent feedback and I am so pleased that our lettings department in Brentwood has been working for you successfully over the last 10 years. It is great that you would not hesitate in recommending our services to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDavid and the team at Beresfords were…
David and the team at Beresfords were very helpful in finding new tenants for us. Would highly recommend their services.
Sharon · 23 September 2023
Agent replied · 25 October 2024
Hi Sharon,Many thanks for your comments regarding our lettings team at Havering. It is great to read that David in particular was able to assist you in finding suitable tenants for your property and we look forward to working with you again in the future. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFive star service the whole way through…!
I’ve experienced a lot of different estate agencies, and I can honestly say Beresfords have given me the best experience to date. They have communicated really well with me throughout my two year tenancy, and always show up on time. They liaise quickly with the landlord and never kept me waiting around to know the plan for any repairs that needed to be carried out, and are generally really on the ball. All the staff that visited for home inspections were always respectful and had a friendly demeanor.
Aryana · 27 August 2022
Agent replied · 25 October 2024
Hi AryanaThanks so much for your positive feedback. It is great that your experience when dealing with our staff over the last 2 years has always been good. As a business, we invest heavily in the ongoing training and development of our staff, so it is particularly pleasing when reading this type of feedback.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotRylie is lovely
Rylie was very polite, helpful and professional.
Me · 19 June 2024
Agent replied · 25 October 2024
Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Review
Beresfords have been really helpful in supporting me to find rented accommodation. They were always friendly whenever I spoke to any members of the team. They answered any questions I may have and responses from the team were always prompt. They sent me lots of suggested properties prior to being posted on right move which meant I could book a viewing quickly. They were knowledgeable about the properties that I viewed and provided all information clearly. Confirmation emails of the time and place of viewings were also really helpful and prompt. Lauren in particular was helpful, friendly and always put me at ease. I have been really impressed by the service that Beresfords have provided, particularly when I compare this with other estate agents that I have dealt with. Thank you for all your time.
Sarah · 19 August 2022
Agent replied · 25 October 2024
Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
