Bear Estate Agents Basildon reviews

★★★★★ 5/5

Google

We recently purchased a home with Joe Elliott as our estate agent from Bear Estate. As buyers, we were thoroughly impressed by the level of service, professionalism, and care Joe provided throughout the entire process. Given a house …

Patriquo · 16 September 2025

★★★★★ 5/5

Trustpilot

Brilliant company

Brilliant company. They made the sale process run smoothly from advert right through to completion. Sale agreed within 4 weeks and complete within 4 months. The team worked their magic to make it happen.

Kirstie · 1 November 2025

★★★★★ 5/5

Trustpilot

Bear have been brilliant. Very friendly and professional.

Bear have been brilliant.

Jackie · 19 June 2026

★★★★★ 5/5

Google

The best Bear Estate Agents

Radu · 13 September 2025

★★★★★ 5/5

Facebook

During what proved to be a difficult and challenging sale Bear ( Hockley ) kept us informed every step of the way. The staff were all very professional, knowledgeable about the area and ultimately able to secure a good sale for all parties. I thoroughly recommend the Hockley branch and cannot thank them enough, Dave Ashpole

Dave · 1 February 2025

★★★★★ 5/5

Trustpilot

The team were very professional and…

The team were very professional and helpful. All queries were addressed and dealt with in a timely manner.

Karen · 22 February 2026

★★★★★ 5/5

Google

The team at Bear Estate Agents did an incredible job in helping me and my partner buy our first house. The team were always quick to respond and provide updates on the status of the sale. They did an amazing job at keeping us in the loop which was really appreciated. They honestly made our buying experience what it is! Lots of love for the team <3

Jade · 27 July 2024

★★★★★ 5/5

Facebook

Have been absolutely brilliant from start to finish. I have been kept updated every step of the way to make the process of selling as smooth as possible. Nothing is too much trouble.Very helpful and polite staff.

Janice · 18 August 2025

★★★★★ 5/5

Google

Great team! Very helpful, all the time provided updates, very professional!! Do recommend 100%

Olga · 16 March 2026

★★★★★ 5/5

Google

From the moment i put my house on sale to the moment I completed the team at Bear couldn't do enough for me. Not only was their customer experience/service exceptional and very personal. …

Simon · 16 September 2025

★★★★★ 5/5

Trustpilot

Great team!

Great communication from the whole team who helped every step of the way through my purchase

Ellie · 26 February 2026

★★★★★ 5/5

Facebook

Bit late with this review. Moved from Kent to Essex in March 2016 and bought our bungalow through Bears. Most helpful agents I have ever dealt with. Estate Agents never ring you back when you want to know what is happening, Bears do!! A special thanks to Sydney who was fantastic throughout. Thank you Sydney and thank you Bears. Tony & Angie Littley

Tony · 13 May 2016

★★★★★ 5/5

Trustpilot

I would definitely recommend the guys…

I would definitely recommend the guys at Bear.

Jedd · 28 April 2026

★★★★★ 5/5

Facebook

I bought my first house through Bear Estate Agents and the process from viewing to completion couldn't have been easier. I only had to speak to them a few times during the process, however Ellie and the team were very helpful and professional both on the phone and via e-mail.

Daniel · 5 October 2021

★★★★★ 5/5

Trustpilot

Very good service

Very good service. The staff have been very responsive and helpful get our purchase moving forward going above and beyond. Sydney has been great.would definitely use bear in the future.

Emma · 14 October 2023

★★★★★ 5/5

Facebook

Fantastic staff, we sold our house with bear, same day. Excellent staff, big thank you to Joe (Basildon)and Helen ( Southend) & team! keeping me posted throughout the sale and purchase of my new home! Great work. Great team and communication. 5 stars 😍

Danielle · 18 July 2022

★★★★★ 1/5

Trustpilot

Reasons are listed below which were…

Reasons are listed below which were shared with the management team and to date no formal reply or apology. When we first signed our tenancy we didn’t understand a fee / extra payment and asked for it to be explained to us to which my husband was laughed at / attitude was given by one team member - for this reason he will no longer deal with bear. Not a great start to the relationship. 2Bear estate agents advising our landlord the rent wasn’t paid 2 months in a row. We had to evidenced to him this was not the case. 3Bear returning rent monies minus the agent fee to us and then having to ask us to return it to them. 4Bear providing personal data information of a sale not related to our rental or us as tenants. Bear also failed to collect this document for months and as far as I’m aware no data breach was officially logged. 5Every communication we have had with bear results in escalation to senior leads however we still struggle to get any reply. 6Bear colleagues advising a landlord to increase the rent as a first suggestion when asked about tenancy renewal in the current environment seems unfair and as we have had issues with this colleague in the past could be deemed as bias. We also thought this person had been removed from the relationship / property as we have not heard from them since 2021. 7Without any communication bear send the rent increase notice with the wrong form all within the same day of discussion with the landlord yet after requesting the correct form it took weeks to get and when we got it we got a sarcastic tone of well you r got more notice than usual. I advised we would sign with no objection when we come in to sign the tenancy renewal. To date we have not signed the agreement despite a new tenancy being sent via email with no pre communication.No response to my ask on if they still want us to sign it. No response to the complaints logged above. If my dream home was with bear Southend I’d avoid like the plague as the above have been ongoing since 2020.

Kayleigh · 22 August 2023

★★★★★ 5/5

Trustpilot

Fantastic service

The team at Bear were professional and very helpful every step of the way.

Mike · 16 February 2026

★★★★★ 5/5

Trustpilot

Amazing experience!

Lovely people, knowledgeable and always willing to help! I would definitely recommend.

Emma · 26 February 2026

★★★★★ 5/5

Facebook

Bear have been brilliant. They put up with my unrealistic expectations and sold my house in under 6 weeks. All the staff are friendly, professional and helpful but special thanks to Sydney for putting up with me and for pushing the sale through. Would recommend whether you are selling or buying and I would definitely use them again.

Kim · 30 June 2017

★★★★★ 1/5

Trustpilot

Sellers beware!!!

Probably the most unprofessional real estate agent I ever came across. Arranged a viewing for which I received at least 2 reminders from Bear. Came all the way from a different city only to find out that the seller had no idea I was coming. Not even an apology from Bear. They don't deal with criticism well apparently. Recently started searching for a property again and had one viewing secured with Bear once again. The most disinterested agent who didn't even bother to show me the garden as apparently 'i can see well enough from the window'. Tried to arrange at least 4 other viewings for properties that matched my requirements and basically never heard back. SELLERS, beware that Bear doesn't show your property to all of the potential buyers! They pick and choose. If a buyer previously complained about something, he automatically goes to the black list probably. Do advertise with other local estate agents. I have decided that no matter how much I like the property advertised by Bear, out of principle I will only go through a different estate agent. So far the difference in professionalism is massive.

A · 3 May 2023

★★★★★ 1/5

Trustpilot

Shockingly rude & unprofessional

I was in contact with Ellie from Bear Estate Agents (Basildon) regarding a property viewing in Hornchurch. She was extremely rude, disrespectful & unprofessional.Reasons for my 1 star rating :1. While I was enquiring about the property & tried to view it, for some reason she was not willing to arrange a viewing for me. I literally had to insist her to view the property. And in the middle of the conversation while I was speaking, she literally said bye & hung up the phone on my face! When I called her back & asked why she hung up the phone while I was speaking, she said “I thought the conversation was over”! Strange!2. After the viewing, I was informed that my offer (though I had placed my offer at asking price) has been rejected by the landlord because the other party had offered a bigger deposit. Why would a landlord reject an offer because of the deposit amount? If someone has to reject the deposit/ finance, It should be the bank, right? Note : I had mortgage agreement in principle at hand while viewing the property.3. When I was about to tell her to keep me informed for any other similar property in the area, she didn’t even let me finish & said bye & hung up the phone on my face again !What kind of estate agent are you who “repeatedly” hangs up the phone on the face of their clients when they are in the middle of a conversation?

Nayeem · 1 April 2023

★★★★★ 5/5

Trustpilot

Helen and all the staff are amazing!!

Staff are so helpful, and one lady in particular, went out of her way, every day, to push our sale and purchase. Her name is Helen, and she has been my Angel. When I have been frustrated with it all, she has had kind words, for me. We are so very grateful we chose Bear Estate Agents.

Tina · 23 August 2024

★★★★★ 5/5

Facebook

Very professional estate agent provided support and feedback at all times throughout the process no problem was to much to ask highly recommend 5 STAR from me

Ken · 11 September 2025