Bear Estate Agents Basildon reviews

★★★★★ 1/5

Trustpilot

Reasons are listed below which were…

Reasons are listed below which were shared with the management team and to date no formal reply or apology. When we first signed our tenancy we didn’t understand a fee / extra payment and asked for it to be explained to us to which my husband was laughed at / attitude was given by one team member - for this reason he will no longer deal with bear. Not a great start to the relationship. 2Bear estate agents advising our landlord the rent wasn’t paid 2 months in a row. We had to evidenced to him this was not the case. 3Bear returning rent monies minus the agent fee to us and then having to ask us to return it to them. 4Bear providing personal data information of a sale not related to our rental or us as tenants. Bear also failed to collect this document for months and as far as I’m aware no data breach was officially logged. 5Every communication we have had with bear results in escalation to senior leads however we still struggle to get any reply. 6Bear colleagues advising a landlord to increase the rent as a first suggestion when asked about tenancy renewal in the current environment seems unfair and as we have had issues with this colleague in the past could be deemed as bias. We also thought this person had been removed from the relationship / property as we have not heard from them since 2021. 7Without any communication bear send the rent increase notice with the wrong form all within the same day of discussion with the landlord yet after requesting the correct form it took weeks to get and when we got it we got a sarcastic tone of well you r got more notice than usual. I advised we would sign with no objection when we come in to sign the tenancy renewal. To date we have not signed the agreement despite a new tenancy being sent via email with no pre communication.No response to my ask on if they still want us to sign it. No response to the complaints logged above. If my dream home was with bear Southend I’d avoid like the plague as the above have been ongoing since 2020.

Kayleigh · 22 August 2023

★★★★★ 5/5

Trustpilot

Fantastic service

The team at Bear were professional and very helpful every step of the way.

Mike · 16 February 2026

★★★★★ 5/5

Trustpilot

Amazing experience!

Lovely people, knowledgeable and always willing to help! I would definitely recommend.

Emma · 26 February 2026

★★★★★ 5/5

Facebook

Bear have been brilliant. They put up with my unrealistic expectations and sold my house in under 6 weeks. All the staff are friendly, professional and helpful but special thanks to Sydney for putting up with me and for pushing the sale through. Would recommend whether you are selling or buying and I would definitely use them again.

Kim · 30 June 2017

★★★★★ 1/5

Trustpilot

Sellers beware!!!

Probably the most unprofessional real estate agent I ever came across. Arranged a viewing for which I received at least 2 reminders from Bear. Came all the way from a different city only to find out that the seller had no idea I was coming. Not even an apology from Bear. They don't deal with criticism well apparently. Recently started searching for a property again and had one viewing secured with Bear once again. The most disinterested agent who didn't even bother to show me the garden as apparently 'i can see well enough from the window'. Tried to arrange at least 4 other viewings for properties that matched my requirements and basically never heard back. SELLERS, beware that Bear doesn't show your property to all of the potential buyers! They pick and choose. If a buyer previously complained about something, he automatically goes to the black list probably. Do advertise with other local estate agents. I have decided that no matter how much I like the property advertised by Bear, out of principle I will only go through a different estate agent. So far the difference in professionalism is massive.

A · 3 May 2023

★★★★★ 1/5

Trustpilot

Shockingly rude & unprofessional

I was in contact with Ellie from Bear Estate Agents (Basildon) regarding a property viewing in Hornchurch. She was extremely rude, disrespectful & unprofessional.Reasons for my 1 star rating :1. While I was enquiring about the property & tried to view it, for some reason she was not willing to arrange a viewing for me. I literally had to insist her to view the property. And in the middle of the conversation while I was speaking, she literally said bye & hung up the phone on my face! When I called her back & asked why she hung up the phone while I was speaking, she said “I thought the conversation was over”! Strange!2. After the viewing, I was informed that my offer (though I had placed my offer at asking price) has been rejected by the landlord because the other party had offered a bigger deposit. Why would a landlord reject an offer because of the deposit amount? If someone has to reject the deposit/ finance, It should be the bank, right? Note : I had mortgage agreement in principle at hand while viewing the property.3. When I was about to tell her to keep me informed for any other similar property in the area, she didn’t even let me finish & said bye & hung up the phone on my face again !What kind of estate agent are you who “repeatedly” hangs up the phone on the face of their clients when they are in the middle of a conversation?

Nayeem · 1 April 2023

★★★★★ 5/5

Trustpilot

Helen and all the staff are amazing!!

Staff are so helpful, and one lady in particular, went out of her way, every day, to push our sale and purchase. Her name is Helen, and she has been my Angel. When I have been frustrated with it all, she has had kind words, for me. We are so very grateful we chose Bear Estate Agents.

Tina · 23 August 2024

★★★★★ 5/5

Facebook

Very professional estate agent provided support and feedback at all times throughout the process no problem was to much to ask highly recommend 5 STAR from me

Ken · 11 September 2025

★★★★★ 5/5

Trustpilot

Thank you to the Bears team for excellent service

Thank you to the Bears team for selling both my properties in Cotswold Road. Friendly, professional, great communication and advice. Thanks to Rob, Helen and Sydney. Would definitely use Bears again

Andrew · 16 April 2023

★★★★★ 5/5

Google

Excellent, prompt service and communication.

David · 26 March 2026

★★★★★ 5/5

Google

Sold our house via temme and douglas Allan all fell through. Bear do things different and sold our house with no issues. I'd only sell via bear and recommend them to all my family and friends. Great company great staff GO BEAR. THANK YOU EVERYONE IN THE BASILDON OFFICE

Daniel · 14 December 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents, would defintely recommend

We instructed Bear to sell our house and the whole process on their side was very smooth. From Joe coming round initially and also taking photos, to Ellie and Sean organising viewings, and especially to Leigh-Anne who was absolutely brilliant in pushing everything through and chasing things for us.We would definitely recommend Bear Estate Agents, to anyone looking to sell their property.

MARC · 8 May 2024

★★★★★ 5/5

Google

After speaking to a number of agents i had the pleasure in meeting joe from bear basildon, joe was very honest with all questions I asked and went above and beyond his duty thank you so much for all of your hard work joe you are a credit to bear estate agents

Daniel · 21 October 2024

★★★★★ 5/5

Google

I recently purchased a property through Bear and their service was excellent. They were on the ball and responsive to queries. Always friendly and professional, I would highly recommend them.

Michelle · 28 July 2025

★★★★★ 5/5

Google

we are very happy to receive an excellent service through Bear estate agent at Basildon branch while buying the house . Jamie and Ellie ware always available only a phone call away and they solved all our queries very professionally and arranged for a second viewing when we wanted to revisit the property.

Sanjeev · 22 September 2024

★★★★★ 5/5

Facebook

We bought a house through Bear estate Agents and can only give positive feedback! Megan in sales work tirelessly through the whole 7 month period with all its ups and downs we finally have a house to call our own! Thank you Megan :)

Nadine · 12 May 2021

★★★★★ 4/5

Trustpilot

This Estate agent quickly valued house…

This Estate agent quickly valued house and put on the market. Good pictures and description of house. Good footfall in first weeks but no sensible offers.

Lynne · 23 August 2025

★★★★★ 5/5

Facebook

A great local estate agents in the area. Thank you for all the help in purchasing our house. A special thanks to Ellie for being so helpful throughout the whole process and always taking the time to answer any questions we had.

Sammie · 20 July 2021

★★★★★ 5/5

Facebook

Just completed my house sale through Bear Estates. First time I’ve moved in 31 years so wasn’t sure what it would all entail but Bear Estates handled everything superbly, especially Sydney who was superb in liaising with the solicitors. Would recommend to all.

Tony · 14 April 2021

★★★★★ 5/5

Trustpilot

Excellent!

Having not moved house for 18 years I didn’t have a clue about how it all worked but Bear made everything so easy and simple from our very first chat through to completion! All the team were extremely friendly and always on hand to answer any queries (which there were a lot from me!) and were very responsive! Nothing was too much to ask. Couldn’t recommend them enough!

Josanne · 14 October 2023

★★★★★ 5/5

Trustpilot

Professional and consistent

Everyone in the Bear team was great, but specific mention to Helen and Sydney from sales progression, who professionally and consistently supported this sale to completion. I am very grateful to everyone.

Gillian · 24 May 2025

★★★★★ 5/5

Facebook

Even though Bear were not our estate agents (I wish we had used them!), they managed the sale of the property we purchased, they were fantastic! Sydney was so helpful in progressing the purchase/sale. In a chain of 7, she made it feel like a smooth and somewhat effortless process.

Fatma · 10 January 2017

★★★★★ 5/5

Facebook

Both Ellie and Helen were great throughout the process of purchasing my first home. They were both extremely professional and kept me up to date with all progress made at various stages throughout the process. I would definitely recommend!

Harry · 22 September 2021

★★★★★ 1/5

Trustpilot

Would Not Recommend - Awful Service to 1st Time Buyers

We recently brought out first home with Bear (the Leigh on Sea office) and the whole experience with them has been extremely negative. We received no contact for weeks on end, we would continuously call and message and be ignored, given we were first time buyers we expected a lot more support and advice. We actually went two months without hearing from then, we was lucky we was in contact with the sellers as they was our only source of information. When we did get in contact they was rude and unhelpful, like we are bothering them for asking for updates. However this all changes quickly when an completion date was proposed, they gave us 6 days’ notice and the date was when they knew we was on holiday so we could not agree to this, they then continued to call us and tell us how disappointed the seller was, even though we was in contact with the sellers who were absolutely fine. The worst part is on the day we completed, we was waiting for the call to collect our keys, it got to 3pm with no contact so we had to call to which their response was 'oh your keys are here', so frustrating and unprofessional given we was waiting to move out all day, we actually found out the seller dropped the keys to them at 11am so it goes to show how useless they are. We have been in the property for 3 weeks now and have not heard a word from them, they haven't checked in to confirm if we actually moved in, and we still have the sold sign sitting outside as no one has contacted us to collect them. In addition, they take £250 when you have an offer accepted and advise they will reimburse you once you complete, they failed to pay us this back so we had to call and ask for this, do not forget to do this as they will keep your money!!

Rebecca · 11 August 2022