4/5
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Pro active, regular communication, available with help through the whole process.
Trusted Agent profile · Basildon
Bear Estate Agents Basildon reviews
★★★★★
291 reviews across 3 platforms
351 Clay Hill Road, Vange, Basildon, SS16 4HA
Bear Estate Agents's office in Basildon, at 351 Clay Hill Road, is rated 4.6 out of 5 across 291 reviews on three platforms, including 42 Google reviews rated 4.6.
42
Reviews on Google
This office
92
Reviews on Facebook
Business-wide
157
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWhat can I say but seriously look into…
What can I say but seriously look into the reviews on Bear before you EVEN contemplate using them to buy or sell a property. I stupidly didn’t read the reviews until now and it seems everyone has the same experience. I can review on buying and selling with them and the games they play. Firstly selling, I started with Tony at the Leigh branch. Charm and decided to go for it. Always check the paperwork as what we agreed in person was not the same fee on the paperwork. Read it before you sign. After 2/3 weeks you will be told that you should lower the price as there has not been an interest as they thought there once would be. I’d like to add I put my property up with them when the business was at its highest. I lowered the price as I though they know there stuff. Then something told me this was not right. I got friends to call/email to arrange viewings and these leads were never followed through. No call backs so I questioned it and was told covid and maternity leave left them short staffed. I knew they took the Lion share of the market at that time but poor service and following from there was complaint after complaint. I was looking at purchasing a property with them and basically was told as I am buying and selling though them they hold all the cards and can manipulate this so I can get the house I wanted. Not what anyone who is also selling wants to hear. They even re-listed my property under their other branch so it came up as a new listing. Now buying with the Southend branch, wow I’m not sure where to start. From advising the seller that I’m not interested in them completing the installation of the shower door and splash back in the kitchen they would tell me one thing and the seller another. Luckily we had exchanged numbers and could sort all this out directly. But let’s say that 2 months since completion bear still haven’t contacted me to see if I have the keys to the property. Avoid avoid avoid.
5/5
TrustpilotAmazing job
Sydney and the team were fantastic. Communication was excellent. Very helpful, couldn’t ask for more.
5/5
FacebookEveryone at Bear has been amazing. Starting with the very professional but so friendly Megan for our valuation, all the lads that organised our viewings, through to Sydney and Helen who was great little chasers of everybody. They were always on hand and nothing was ever too much trouble. I thoroughly recommend Bear, thank you 😊
Agent replied · 23 April 2026
Thank you so much! 💕
5/5
TrustpilotSaved the Day
Dealt with the staff mainly by phone and email, they have all ben extremely friendly and helpful.When things got tricky and our purchase was in danger of faltering Helen stepped in and saved the day convincing the vendor of the best way forward.Many thanks again.
5/5
TrustpilotBear Estate Agents review
Bear Estate Agents have kept me informed all the way through from initial viewing to completion. They were good at arranging viewing with prospective purchasers and gave swift feedback to me.
1/5
FacebookWhat a poor experience I had in purchasing the property. 1. Misleading and incomplete information for the property. 2. Unfairness and disrespectful customer service. 3. Do not reply for the complaint. 4. Refused to refund the unusual “Agreement fee”. 5. Passed the buck to the others. 6. Changed the property status without any approval as it is undergoing the transaction. 7. All of the information do not have evidence support. 8. Neglected their legal liability. 9. Neglected the legal right and interest of the buyer. 10. Poor connection between the vendor and buyer. As a buyer, I don’t think the agent is representing to me, he only focused on the needs and benefits of the vendor. I am not sure whether the mission of the company is only willing to please and serve to the property vendor rather than providing a comprehensive customer service to all parties in the transaction. It will be recommended to someone who is willing to buy or sell he/her property. I surely the agent could bring a “considerable interest” and “memorable experience” to him/her.
1/5
TrustpilotStay away from Bears Estate agent - very rude, unhelpful, shocking customer service
We bought a property in Southend. We were told that the seller had to move out by 12 noon on that day so we arranged removal van for 13.00 arrival at the property. As we arrived, we found out that the exchange was delayed therefore we cannot enter the property yet. The removal people had to leave all our stuffs outside of the property and my partner and I were waiting in the cold. We called Sydney, the negotiation person at the agent, multiple times to check when we do have the go ahead, whether she can meet us in the property to hand us the key as we are not driving and we do not know the town. She kept saying that she and the team were too busy and no one can deliver us the key.By that time, my partner and I were already waited in the cold for a couple of hours. As we were waiting outside, we noticed that the sellers were actually in the house. We called Sydney again to check if the sellers were inside and asked if she can liaise with them handing us the key. She said she'd left them a message. We also alerted our lawyer that the seller were in the property and the lawyer said they shouldn't be. Shortly after, the sellers walked out of the property, closing the door behind them and leaving the keys inside of the house. We called Sydney again for help as we were very cold and struggled to navigate the town to get to the office to collect the key. Again, she said she can't help. In the end, I had to cycle from the property for 45 minutes to the office to collect the key. We were new to town, moved from London. My phone was dying and I had to take my partner's phone for GPS. It was then getting dark and my father in law, who had my two year old baby, had already arrived the property. So I ordered a taxi from Bears' office to come back to find my in laws, my baby and my partner were all waiting outside in the cold for me to access the property. It was a sad scene to witness on a supposedly happy day of moving into a new property. I think this experience is appalling. I am a customer who paid a large amount for a property and was told they can't deliver me the key for my product and I had to navigate my way in a brand new town to collect the key on my bike, whilst already having waited in the cold for hours. My partner had to wait in the cold for hours watching our stuffs left by the removal people and he couldn't even go to the toilet or accept the offer of waiting inside by our neighbours. By the time we entered the property, it was already 16.30. It was dark, cold and we were hungry with a 2 year old baby needing attention, yet, we still need to unload everything by ourselves as the removal guys had gone. Perhaps it could have been avoided if your office cared enough to liaise with the seller so we can get in as the property was empty, the seller were just inside keeping warm. It was a long stressful day and I'm still shocked at how unsympathetic your team can be. Never mind I'm a customer, it's just not a normal human being should treat another human being. This is the second time I owned a property, the first time I bought my property I was certainly met and greeted by my property agent at the property and handed the key to me, saying thank you and welcome and congratulations. I really don't feel Sydney has valued me as a customer or a person, in fact, I feel being treated like a piece of garbage by her.When we complained, they were just being defensive and offered no apology. Really shocking customer service. Stay away from them. They might be nice to seller, but treated buyer very badly, at the end of the day , if you want a smooth transaction, don't go anywhere near them!!!
5/5
TrustpilotSold my flat with them
So helpful you deal with the same person all the time they keep you up to date and phone regularly to keep both parties up to date and the solicitors and chase for you if there’s any issues. Great job bear so glad l picked you for my sale.
4/5
TrustpilotThanks to Zoe …
Would like to express gratitude to Zoe Moore, who helped us through a long stressful move. She communicated throughout and guided us through when we really needed it.Her patience , knowledge and warmth was so very much appreciated.All the skills you need for a top Sales Progressor. Thank you .
4/5
TrustpilotExcellent communication
Excellent communication and sales progression once we accepted an offer.
5/5
TrustpilotThese estate agents are excellent at…
These estate agents are excellent at thier job and very committed to getting a sale and keep you updated. Any questions or queries I had were answered very quickly. Very professional and very friendly. I will be recommending them to anyone that wants to sell. I had a estate agent previous to using bear that were utterly useless.
5/5
FacebookI had a great experience with Bear. Dealing with Carlos, Sydney and Helen was very easy and we got the house we wanted. Thanks to you all for all your hard work. You were very efficient and I highly recommend you. Thanks again!
5/5
GoogleBear have been nothing short of amazing, truly supportive and informative throughout the whole journey! Thank you as always
Agent replied · 26 August 2024
Hi Sam, thank you so much for your kind review!
1/5
FacebookLiars! Simple! Totally messed two old ages pensioners about for no reason! Offered top dollar on a property which was accepted, then dumped a week later and resold a couple of months later. Bring a bad name to an already dodgy industry!!
Agent replied · 23 April 2026
Hi Jessica, I cannot find you as a client nor do I know what you are referring to but please understand that we have NO control on what a vendor accepts as an offer or even if they change their minds at the last moment and decide against it. We simply cannot force people to sell to anybody in particular and never would do. Bear
5/5
TrustpilotI'm giving 5 Stars as the initial sale…
I'm giving 5 Stars as the initial sale of my house and communication was first class. We encountered a problem amdnit was solved, very friendly and very professional. Due to the timing of my sale I feel that making them lower would be unfair. The world was trying to get completion before the 30th June and Helen the aftersales professional was obviously overwhelmed with people calling in to chase their own individual sale. Helen never said this but I feel she could have done with some help,it seemed she had to deal with everyone and everything which left me a little frustrated. But she always returned my call. Whether it was because of the stamp duty or not, maybe the work load could have been shared more, or even get another Helen on board although if after sales are normally OK then either with another Helen customer satisfaction would go up or she would have a better work life balance. My thoughts only and as I said it may have just been because of the stamp duty coming to an end
5/5
FacebookExcellent service provided thorough out the process. Highly recommended 5/5.
5/5
TrustpilotBear estates the only estate agent you should use
I can not praise Bear estate agents enough for making my house sale and move so stress free, from the start they have been helpfully profesional approchable and above all friendly and kept me informed all the way, thank you so much Bear for everthing i would highly reccomend Bear estates 🙂
5/5
FacebookBear were fantastic from start to finish in the whole selling process. Big thank you to Megan in particular, who went above and beyond in terms of service. Would highly recommend.
5/5
GoogleJoe and the bear estates team were absolutely fantastic in helping us sell our property. Great communication combined with some creative thinking meant our sell went through quickly and stress free. Cheers to bear estates and the team!
5/5
FacebookGreat experience with Bear, Frank and Ellie were very helpful throughout the whole process, kept in regular contact ensuring to update me every step. Thanks again :)
1/5
TrustpilotAbysmal Performance
I registered with this agent and viewed a property, there was an anomaly on the lease, I asked the agent and he said he would get back to me. I heard nothing. They advertised another property and I organised a viewing with them. I turned up, they didnt, I phoned and the appointment was for the NEXT WEEK! They did not make that clear, and were unconcerned. Said they sent me a text. Never have had such bad service from any estate agent.
5/5
FacebookBrilliant Service. I used bear to sell mine and my boyfriends properties so we could buy a joint home. One sold quickly, and with the team Bear on the case the other one sold not too long after (their enthusiasm to sell for us did not wane). Then we were handed over to Helen to progress our sales, it wasn’t easy as we wanted both to complete on the same day. She had much to contend with: distance junior conveyancers, unhelpful online estate agents, buyer who extended the chain without informing anyone, but she was there for us every step of the way, I can truly say that if it wasn’t for her tenacity and charm our chain would have broken, she was front and centre. I have nothing but praise for the Bear team, from setting the sales up with Kyle to completion by Helen, all good. 😊
5/5
TrustpilotEfficient and honest
Efficient and honest, no unrealistic promises or valuations. As I was selling a vacant property, they managed all the viewings for me and kept me up to date with developments on the sale. I would recommend them.
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