Abbotts Basildon Sales reviews

★★★★★ 5/5

Trustpilot

Bairstoweves Biggin Hill, absolutely brilliant.

Bairstoweves Biggin Hill. Brilliant! From start to exchange Caroline was a dream. We haven't moved for 29 years so were very apprehensive. However Caroline and her team made it a great experience. She was always there when we needed her. She was able to answer or find answers to all our concerns. Caroline was always very friendly and put our minds at rest over the 5 months. Gary, the manager, gave us a very good deal from the ouset and from there on in the team worked hard, thoroughly deserving their fee. I would definitely reccomend the company to anyone wishing to move house effortlessly. Thank you Bairstoweves and thank you Caroline.

Paul · 5 April 2022

★★★★★ 4/5

Trustpilot

Nottingham Sale

Just completed on the sale of an apartment at George Street Trading House in Nottingham and was really pleased with the service we received from Bairstoweves particularly Shannon Harrison-Wortley. Shannon was extremely help and excellent at following up on outstanding issues and providing regular updates. Polite and very proactive and nothing was too much trouble for her. would have no hesitation in using them again based on this experience. Pat

Patrick · 20 March 2023

★★★★★ 5/5

Google

I rented a property from Alexandra, she was very lovely! Thank you

Berfin · 17 March 2026

★★★★★ 5/5

Trustpilot

Great company to deal with !

Great company to deal with. They have been friendly, efficient, they have always been there to answer our questions and, have made us comfortable at every stage of the process, all staff are 100% dedicated along with the total understanding of your expectations.We would definitely recommend this estate agency as they go out of their way to get results for their clients.A particular thanks to Tenaha and Maxime at Kenley

Fra · 25 February 2023

★★★★★ 1/5

Trustpilot

Would give them 0 if I could

Would give them 0 if I could. They have been showing up to my flat unannounced for the last 2 years since the Landlord is selling the property. They have ignored our boundaries as tenants, ignoring our requests to only do viewings on certain days. They show up whenever they want, claiming they have contacted us when in fact they’re have not. Absolutely ridiculous.

Victoria · 19 August 2023

★★★★★ 5/5

Google

Abbotts have sold my mother's property and would like to say that Dean has been extremely helpful and efficient, and the last few weeks has gone above and beyond his duties in order to complete the sale despite several challenges arising.

Margaret · 26 October 2022

★★★★★ 1/5

Trustpilot

Poor after care service

Initially, my experience when renting the property was very smooth, and I appreciated the support provided in finalizing the tenancy agreement. However, after moving in, I encountered several maintenance issues which were reported promptly. These included a leaking pipe under the sink, an oven that was not properly cleaned or functioning, and later, the discovery that the boiler was not supplying hot water.

Mushfiqur · 11 September 2025

★★★★★ 5/5

Trustpilot

CANTERBURY (Kent) Branch

This is for the CANTERBURY, Kent branch. Jordan and her team at Bairstoweves in Canterbury took on the sale of my property in April 2021. All the viewings were arranged and accompanied by Sheryl from the team, meaning there was no disruption to my working day, as a home based worker. I accepted an offer I was happy with, in just over 4 weeks. Their energy and motivation was unsurpassed from valuation stage, through to sales progression and onto completion. I would not hesitate to recommend them, and my only regret was not choosing them sooner.

S.C · 14 September 2021

★★★★★ 1/5

Trustpilot

Do not deal with them

Do not deal with them. Extremely unprofessional and rude staff. A lady named Diana was meant to help view a property. She was on the phone the whole time. She got off her car while on the phone barely said hello and just open the door to the property. I liked the property but she was still busy on the phone and barely answered any of my questions. I liked the house and asked for an application but since she was too busy on her phone the whole time she never paid attention and never sent me an application. I called their office to ask for the application they said Diana will email one to me in an house which she never did. The next morning she tells me the property is gone. Horrible experience.

Rahmat · 2 September 2021

★★★★★ 1/5

Trustpilot

Please research who you sell with

As a buyer I am left thinking do they actually sell any properties. People please do your research before you sell with these people. I asked if I could put an offer in a house and all they were interested in was my property. I had to call back to say you didn’t take any figures from me. I offered full asking price. Within hours I had a sales person call and pressured me for over an hour giving me quotes for conveyancing solicitors for buying and selling then was saying she will give me a discount for selling as I’m buying with them…. 1.2% I said I’d rather sell it myself and then they were horrid. They said they would call back twice and never did and no apology. I offered full asking price my offer wasn’t accepted. There was another buyer but would not say their position or if they offered more or less than me. I feel they are playing a game and not genuine at all. It’s an absolute disgrace to treat people in this manner please do your research before dealing with these people. Southend branch.

Sarah · 29 June 2021

★★★★★ 1/5

Trustpilot

The absolute scummiest

The absolute scummiest, worst agent in the world!... I was warned about these clowns some years ago from somebody who had a horrific experience with them... I gave them the benefit of the doubt as they were the agent of a rental property, against my instinct and a BIG MISTAKE!!!... The evening before move I was contacted by phone & told the agreed move would not be going ahead following day as they had failed to get electrical certificate completed - Despite the fact that they had had several months to prepare the property and there was a chain of several families who were reliant on the move date to avoid homelessness!!!!.. This was also in the middle of the pandemic and caused significant distress, messing about families lives & messing about removal companies, making the move significantly more stressful! They treat tenants like scum and I have been spoken to like a piece of dirt on the bottom of their (very ugly) shoes!...The agent turned up very late and scruffy, with a cigarette hanging from his mouth to hand over the keys, causing distress to my cats, who had already endured a stressful journey in the car and had to then sit in the car in the summer heat, whilst he insisted on testing all of the extremely loud smoke alarms & refused to hand the keys over until I had signed & initialled over 100 pages of an inventory, that he refused to allow me to check and send back in my own time....The property was left for me in a filthy condition (I am also vulnerable & high risk for Covid), also full of furniture when the agreement was for unfurnished. There were mouse droppings, dirty toilets/carpets/floors/ rubbish bags everywhere & needles/pins scattered all over the carpets, which could have killed my pets. The slumlords harassed & threatened me from day 1, including getting their neighbour friend to verbally abuse & threaten me and a malicious 999 call made to the Police in an illegal attempt to break in. No working gas cooker, dishwasher, shower, TV aerial & the agent did absolutely NOTHING to rectify. Was told a tenant (paying over £1000 per month) was not entitled to a working TV aerial, as is apparently not an essential item and was told to pay for it myself!....Was threatened repeatedly by agent, & they even had the audacity to claim it was apparently all my fault....Retaliatory, illegal S21 eviction notice served and refusal to deal with any formal complaint. They have caused substantive damages to health, finances, business, credit - Repeated threats of bailiff eviction & court action. Absolutely DISGUSTING PIGS... Have caused intentional, tremendous distress & damages!..... Have even gone to the CEO and they are the most corrupt, ignorant. incompetent, deluded, nasty bullies I have ever known!... Whether you are a tenant or landlord, PLEASE AVOID these CLOWNS like the plague, as they are incapable of acting in either parties' best interests and should be struck off!...

C · 18 June 2021

★★★★★ 5/5

Google

Cannot thank Amy enough, she has gone above and beyond for me and my partner to help us through each step and continues to do so now. Couldnt have done it without her. What a credit she is to Abbots Basildon. Thank You Amy!PositiveResponsiveness, Quality, Professionalism

Rebecca · 26 October 2021

★★★★★ 5/5

Trustpilot

Thank you Karl!!!

My friends and I have been renting the same flat for the last 3 years. Along them not everything was perfect with the agency in general. But, we must say that Karl McWilton, from Bairstoweves Bow, has always been very reassuring. One of the best agents we've ever met.It sounds silly, but not all people who work in an agency, actually make an effort to help both sides ( landlords and tenants ). We have some really bad experiences, but with Karl we know he would always try to help us if possible.Thank you Karl!!!

Giulia · 9 June 2021

★★★★★ 2/5

Trustpilot

Rude, dismissive staff

Bairstoweves Mansfield: We were first time buyers and had an offer accepted on our first home. We had paid the £400 for searches to be done and £495 for a homebuyer survey. When the survey came back advising us that purchasing the property without first consulting a structural engineer would be 'most unwise' we voiced our concerns to the branch. Initially we felt they had dismissed our concerns, and they told us to email the survey over and they would break it down for us as these reports can look scary to begin with. Two working days later we had still heard nothing. In the meantime we had been in touch with a structural engineer ourselves who advised us from him reading the survey and looking at the pictures that the most sensible thing to do would be to walk away. He also advised we would be unlikely to be able to get a mortgage on the property and even if we did we would be unlikely to get buildings insurance and repairs would be extremely costly.Despite being told by Bairstoweves they would be in touch about the survey we heard nothing. We decided to call the branch to advise them we wanted to withdraw from the purchase of the property and were told we should not listen to the structural engineer as he had not physically been to the property. When we tried to explain what we had been told in regards to what would likely happen if we tried to get a mortgage on the property we were interrupted and told 'right I'll just put it back on the market then'. We then went on to ask if they would keep us informed of other properties coming onto the market in the area and was about to say we would up our budget to £160,000 but we were cut off again and interrupted and made to feel like she did not wish to continue speaking to us now we were no longer interested in purchasing this particular property.We felt as though we were made to feel like time wasters despite us already having spent nearly £1,000 on the process and were serious about buying the property as it was in the perfect location for us. Nobody was more upset at the outcome than we were and a bit of kindness would have gone a long way! This experience has put us off ever purchasing a property with Bairstoweves in the future.

Rebecca · 20 May 2021

★★★★★ 1/5

Trustpilot

My terrible experience

Me and my girlfriend we rented a flat around tree weeks ago with this agency! When I saw the flat it was old but I didn’t looked at detail! When we moved in we realized how dirty it was ! We spent over 4 hours just for clean the kitchen! There was oily fat stuck underneath the fan and cupboards all the drawers was so dirty and with food like cooked rice left over! When I saw the flat the mattress was covered but when we moved in we saw the mattress and we couldn’t sleep in because it was so dirty and full of marks we didn’t have any choice that buy a new one ! Also the sinck in the kitchen is licking,the toilet seat is broken, the shower doesn’t work we have to trouw water on our body because there is no water coming out from the phene shower, radiator in the leaving room doesn’t work so we are basically without heat in the leaving space! Now after tree weeks no one of this problem as been sort out! I leave you judge my experience with this state agency! We looking forward the day we can leave this property! Please avoid this state agency!

Orlando · 17 March 2021

★★★★★ 5/5

Trustpilot

Would just like to say a huge thank you…

Would just like to say a huge thank you to the sittingbourne team of Kelly,Paige and Charlie for all their hard work and dedication that went into selling my house.They really are a top team that are with you though every step of the way.The process of selling a house can at times be stressful but with the team from sittingbourne they guide you though the process with every inch of professionalism.So thank you to Kelly and the girls and all the sittingbourne Team.If your selling a house Bairstoweves are the Estate Agents to choose.Amber Kennedy

Amber · 30 January 2021

★★★★★ 5/5

Google

I highly recommend Abbots in Basildon if you are purchasing a property. Jade turnham the branch manager leads by example and ensures from the point of viewing the property to support and advice provided throughout the process that you are to made you feel like a valued customer and in safe hands.

Grant · 27 October 2019

★★★★★ 5/5

Google

Amy and Jade were so helpful in assisting with the purchase of my first home! They worked relentlessly to help me chase leads and helped calm any worries I had. Special mention to the on-site mortgage advisor Dionne also who assisted with my mortgage. I wouldn't be in my home without her!

Sean · 27 October 2019

★★★★★ 5/5

Trustpilot

We would like to thanks Rajan for…

We would like to thanks Rajan for helping us, he has replied to all of our enquiries very promptly and even outside his working hours! He has done above and beyond to make sure we had a great experience. Thanks!

Anabella · 3 September 2024

★★★★★ 1/5

Trustpilot

If you're trying to rent from then…

If you're trying to rent from then please run away. Dont believe in the good reviews as they are all fake. Bairsstow eve have left a review in my name which is fraud and fake I am shocked. After my bad experience, I thought let me warn people by leaving a review then I see a review in my name already written. They have mentioned that I have rented a property of them. They never gave the property to me. After being dragged around for weeks, I chased these guys up on daily basis 10 calls just to get to them once. Lack of staff on letting side is not even a word. One employee is the manager and employee and everyday she is on annual leave. No words to describe these guys. I mean why are you guys writing a review in my name. I have reported your fraud and will take further action. Mahnoor is apparently the manager but she is always on annual leave, she made 2 appointments with me and cancelled out last minute and messed my entire day twice. I had no requested from landlord they told me call bairstow eve in hainault just to get Robert to tell me landlord says no because I have played them around. After seeing a fake review written in my name it makes sense these guys a fraud. Also if you are trying to rent from them good luck as one part timer is the employee they have thought her to lie and say I was on annual leave. This is a jokeI have income higher than they requested, homelet said your reference went through, I am also a landlord which puts me in the experience how but these guys are. I feel sorry for the landlords with them.

Mr · 20 November 2020

★★★★★ 1/5

Trustpilot

6 months ago

I vacated my flat 6 months ago, and despite endless promises to "evaluate and return" my deposit, they have done absolutely nothing. Every time I follow up, I get the same excuse, "we're working on it", but it's clear they have no intention of refunding what is rightfully mine.Their behavior is completely unethical, and they are taking advantage of tenants. Do yourself a favor and avoid this company at all costs. If you value your money and peace of mind, stay far away from them.

Divyanshu · 16 December 2024

★★★★★ 1/5

Trustpilot

Walsall Branch

Absolutely awful company, totally unprofessional. Even taking into the COVID-19 situation which then became an excuse for bad service.Completely over promised and under delivered.Got my name wrong in the first email they sent me. That should have sent warning bells!!I had to chase putting up the for sale board.Emails went unanswered, I had to call them for feedback after viewings. No advice as to how to proceed with the sale when offers weren’t forthcoming.I feel very let down by the Walsall branch of this company.They weren’t even bothered about it when I cancelled my contract with them.Please take my advice and avoid at all costs.Don’t waste your time or money.

SS · 29 June 2020

★★★★★ 1/5

Trustpilot

Don't waste your time and money

I've been tryingn to purchase a mortgage with this company the reservation ran out before the purchase was complete wasting my time and money this happened because bairstow is not interested in filling there part on e they vot thre mone I've been ignored and pushed aside countless times buy this firm was told they will call me back at least a dozen times with no call back there email response are normal shurg offs all I've needed from them was the lender form so the solicitor and sale rep can do there job took 6 weeks of waiting g and chasing there mortgage department to fail miserable because after they git paid for there part in the sales and purchases they don't care anymore and you git pushed to the back burner this has lost me £1000s of pounds in fees to solicitors and reservation in the property all because there not interested after you paid there fee I'm a first time buyer and completely deverstated buy this company.

JAMIE · 11 December 2024

★★★★★ 1/5

Trustpilot

Backstabeves - Brackley Branch

Very poor experience all round. Had a holding deposit on a new build, jumped through hoops to provide everything requested to keep the sale moving - every part of communication had to be initiated by myself. Led along by agent to believe everything was going well, turns out Chad Deakin went behind my back to sell the property to another couple. It seems a reservation doesn't mean much to this company.No transparency, very untrustworthy and unprofessional to say the least.On the bright side, probably a blessing in disguise as this company have shown their true colours from the start, not somebody I would want to appease in the future.

M · 27 May 2020