Abbotts Basildon Sales reviews

★★★★★ 5/5

Google

Outstanding work by Dionne Smith... Dionne was our broker for our first property. She has dealt with everything for us and helped make things run as smoothly as she could. We've sorted our Mortgage, Home Insurance, Contents Insurance and Income Protection Through Dionne and everything has been faultless. On the day of exchange our solicitors let us down with issues, Dionne took the matter into her hands to make sure the exchanged happened on time! I cannot thank her enough for all of her hard work on our case. I was really skeptical about using a broker to start with, but have to say, it is the best decision we made! I believe the cost was also really worth while! Thanks Dionne!! You're a star!

-Dewey- · 27 October 2017

★★★★★ 5/5

Trustpilot

Claire -A True Asset To Bairstoweves

A great service from Claire and her entire team.The entire process was very smooth and Claire assisted me throughout the complete span of my property sale by liaisingWith everyone and keeping everyone informed.A very customer oriented approach where every single individual at her branch goes that extra mile and creates a huge difference-I will definitely recommend Claire and her team and no doubt will be utilising their services again.The best estate agents in entire Coventry -Well done and keep up the good work Claire and Team -Thank you once again for all your efforts and making the transaction successful 🙌🙌🙌🙌🙌🙌You are consistent that’s what I like RegardsAmit

Amit · 17 November 2023

★★★★★ 4/5

Google

On the whole, Abbotts were good. They valued the property. Marketed the property really well including listening to advice to make changes. The property went under offer within first week or so of being on the market. After that, the agent worked with me in conjunction with the solicitors. Helped to chase them up if ever they were behind. This was useful as there were stages in the process when this was occurring. There were tines when they maybe put too much pressure on legal team without giving them time to act. The property belonged to my late mother; it was my responsibility as the executor to obtain probate in order this sale to complete. As the probate application was taking a long time, I was asked if I would be happy to rent out the property to the buyer until the sale completed. This is actually illegal and I'd encourage agents to know the law. There were also points in the process (,including towards the end) where the agent was suggesting that the buyer was threatening to drop out. This helps no one and seems to be a tactic that agents used to speed up a process. However, in reality, it only affects people's mental health. Especially as I was not the person delaying the process. I'd encourage the agent to think about this when working with other sellers. Unless it is a reality,, its not a hood idea to use this. However, as I said at the beginning, overall, I am happy with the service they provided and I would use them again in the future.

James · 26 October 2023

★★★★★ 5/5

Google

Visited Abbotts few months ago around mid second quarter and came across the Dean Starkey who took the time and actually listened to what we were looking for. Didn't judge, honest from the beginning. Every property he showed us ticked the basic requirements we had asked for. Even though we went for a property not in the location we began our search in, Dean was nothing but an absolute gem. He is honest, patient and remarkable customer service skills. Be honest with him and he will find you properties you are looking for. Of all the agencies I've used, Dean from Abbotts stand out. From the beginning till date, he has been professional, no BS, no sugar coating, time wasting. That's what I asked for and he did not disappoint one bit. Even though we ended up making an offer elsewhere (mainly to do with location) we decided to use Dean's recommended surveyor. We know who we will go to when it's time to sell. It's the people who work there make the brand and Dean upholds those values.

Katon · 26 October 2023

★★★★★ 1/5

Trustpilot

Letting agents from hell - Walsall branch - Joshua Hodgetts

They failed to provide me, the client (and landlord), with a duty of care, they acted in a manner that was deceitful, underhanded and dishonest when finding me tenants, for misleading, omission and lying when providing me information about the prospective tenants because the tenants failed to meet the referencing criteria that I had stated and they failed to divulge this information to me. They just wanted to get their greedy hands on their commission to my detriment. Their actions are in breach of The Property Ombudsman’s Code of Practice for Residential Letting Agents and also the Misrepresentation Act 1967. I have made a formal complaint and plan to take my complaint to the property ombudsman.

Landlord · 28 September 2025

★★★★★ 5/5

Google

Had a recent dealing with Abbotts in Basildon where I have dealt with Jamie, Chris and Alexandra all have answered my queries with professionalism and friendliness. They have made what could have been a stressful process extremely easy thank you very much

Tama · 7 June 2025

★★★★★ 5/5

Google

We have worked with Alex and Chris. They both helped us get our wonderful new home. They have been helpful and always available. Helped us start and answered our questions about everything with a lot of patience. Loved working with Abbotts!

Sobia · 15 June 2025

★★★★★ 5/5

Trustpilot

Claire Reene of Folkestone branch was a…

Claire Reene of Folkestone branch was a pleasure to deal with, property valuation was spot on; found a buyer pretty quickly and she worked hard to get completion of the over the line when solicitors were slow and unresponsive. I don’t hesitate to recommend her and this branch.

Trudy · 12 June 2026

★★★★★ 1/5

Google

I don't recommend Abbots Basildon ,we will never make the same mistake again. They never answer to out emails/phone call ,not helpful at all ,we are trying to acces the deposit and no one is helping us .

Claudia · 29 March 2024

★★★★★ 5/5

Trustpilot

Jenny and the team

Jenny and the team were very helpful and supportive from start to completion. Their advice and experience was invaluable and would recommend using them as local estate agents.

Mrs · 11 October 2025

★★★★★ 5/5

Trustpilot

Evaluation Review-Baistow Eves East…

I called the East Ham branch (East London)and spoke with a lady called Maria Qureshi to arrange an evaluation review on my property.Maria was very professional and provided all of the information and reassurance I was looking for,for my evaluation. I'm very happy with the service received from Maria and the branch and would reccomend this estate agent if looking to sell or have an evaluation conducted.The service received was brilliant.Thanks Maria and Baistow Eves! Ayub

?????? · 12 October 2023

★★★★★ 5/5

Trustpilot

Coventry branch offer the best service, Thanks

I would like to say that selling my house was easy, but it wasn't. The house sold within 24hrs . Fell through and then the Team, especially Trevor, got it straight back on the market, sold the next day and we completed within 7 weeks ! Thanks Trevor xRight from the beginning , from the sales team to the agents, we were looked after very well.Harry and James , now this pair , what can I say , they are fantastic ! They made all the paper work stuff very easy to navigate, cheeky with great smiles. Also very good at what they do. Very professional.I also had some nice conversations with Ramona and not forgetting Trevor, without Trevor I am sure things would not have progressed so easy.Great team and brilliant comms from them.So here is the not so nice bits, pricing was very high , but you get what you pay for. So we are happy.Thank you everyone for your hard work and constant updates, we would definitely use them again if and when we buy or sell.

Deborah · 27 June 2023

★★★★★ 5/5

Google

Awesome so helpful, always call you and take the time to make sure everything is going smoothly…great team

Tel · 10 May 2026

★★★★★ 1/5

Google

ABSOLUTELY SHOCKING CUSTOMER SERVICE. DO NOT RESPOND TO EMAILS OR TAKE PHONE CALLS. TAKE YOUR MONEY AND DO NOT GIVE BACK WHATS OWNED. THE MANAGER PETER DOES NOT LOOK AFTER TENANTS. DO YOURSELF A FAVOUR AND GO ELSE WHERE

Dominica · 15 November 2025

★★★★★ 5/5

Trustpilot

Thank you Kenley Branch

A big thank you to all the team at Kenley BairstowEves. I purchased my property almost four years ago from the Kenley branch and this month sold it using the same team. Nothing was too much trouble for this professional team and Tenaha Taylor was amazing. Always so helpful with not only my sale but also with my onward purchase. My conveyancing was a complete nightmare but with the help of Tenaha I made it through and I can't thank her enough. I highly recommend the Kenley branch and now Tenaha has moved to Croydon branch, I know that anyone who buys a property through them will be in great hands. Thanks to all the team!

Steve · 27 May 2023

★★★★★ 5/5

Trustpilot

Professional and thorough experience

Professional and thorough experience. Our property was advertised with them and was let within a week. They completed an inventory for us and everything was checked and legally compliant. Highly recommended.

Adam · 14 September 2026

★★★★★ 5/5

Trustpilot

she is an excellent estate agent

estate agent of the year Naomi Hughes bairstoweves tamworth. I've had a few problems. and Naomi. has sorted them out. she is very quick and polite and just gets things done thank you Naomi

Lovely · 19 July 2025

★★★★★ 5/5

Google

Dean Starkey has been very supportive during the sale of my late mothers property. He has always kept me up to date with regular calls. . He always deals with any queries effectively . He is very well mannered & polite and made the whole process easier than I had anticipated.PositiveResponsiveness, Quality, Professionalism, Value

Dawn · 26 October 2022

★★★★★ 5/5

Google

Abbotts were really helpful throughout. I went on a few viewings with Jamie, who was great and helped a lot. I’d definitely recommend them.

Lucy · 17 March 2026

★★★★★ 5/5

Trustpilot

Since Joe joined Bairstowe Eves…

Since Joe joined Bairstowe Eves Tamworth as the Lettings manager. The game has totally changed. Joe is professional, he gets the job done, he does exactly what he says he will do, he is efficient, fair, knowledgeable, polite and really knows the rental market. He is incredibly helpful, I feel my property is in safe hands, helping to match the right tenant who will take care of my lovely property in Tamworth. I am very grateful that Tamworth Bairstowe Eves has someone who can lead the rental team demonstrating great customer service.

Jilly · 4 May 2023

★★★★★ 5/5

Trustpilot

Absolutely fantastic team at tamworth.

Absolutely fantastic team at tamworth.I've corresponded with dec and bethany throuout my time with them.What can I say:Poor bethany has been so helpful at every step of the way, I bombard her with questions and she always has the answer and patience with me ha ha 😂.Dec is cool and calm and explained the process in a way I could understand.👍Any time I've needed to speak to Beth she always contacts me back.Always on time for viewings with a friendly happy face.Definitely the place to sell your home, you get a bonus bestie with every sale. 😉.Xxxx

Stacy · 3 May 2023

★★★★★ 5/5

Google

Great communication, always there to help however they can. I bought my flat through Abbott's and now a few years on I am renting it with Abbott's managing it for me. Though all staff have been helpful, keeping me up to date and answering all my questions, Chris has been fantastic, guiding me through the lettings process and quickly finding tenants etc. making it an easy process. Highly recommended!

Rosie · 27 October 2019

★★★★★ 5/5

Trustpilot

Just sold my flat with Scott Lewis at…

Just sold my flat with Scott Lewis at the Stratford Office. He kept me updated regularly by email and made sure the property was secure when empty and awaiting the sale to go through. Whole process start to finish took about 4 months which is pretty quick for that part of London.

Pauline · 13 April 2026

★★★★★ 5/5

Trustpilot

Exemplary team at Bairstoweves

The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.

Lesley · 25 April 2023