Abbotts Basildon Sales reviews

★★★★★ 5/5

Google

I just want to say the BIGGEST thank you to Peter for all his help! Due to a big problem to do with a landlord withdrawing 2 days before key handover we were facing very scary times but thanks to Peter we are now in a lovely home with so much space for our children! He worked so so hard all hours under the sun to make sure we still had a property to move into on the day we had planned! I have never met anyone who cares about tenants as much as he does and his experience and knowledge really shown through! I will forever be so so grateful that we had Peter helping us, this is something I will never forget. He really is the most amazing person. Thank you so much

Jade · 10 April 2026

★★★★★ 5/5

Google

I inquired about a property for rent and spoke to Alex who managed to set up a viewing for the property an hour later which I then met rose who showed me around and from there the girls were first class with everything they had my checks and all paperwork ready within 72hrs they took care of everything that needed to be done kept me informed at all times and within a week I was moved in to my new home I can not fault them at all very professional and very quick thank you girls for a great smooth transition

Lee · 3 April 2026

★★★★★ 5/5

Google

As a landlord, I couldn’t be happier with the service I’ve received from the team at Abbotts Lettings in Basildon, Peter Chapman and Alex were exceptional. From the very first conversation, they demonstrated a deep understanding of the local market and gave me complete confidence that my property was in safe hands. They handled everything seamlessly, from marketing the property and finding high-quality tenants, to managing the entire letting process with professionalism and efficiency. Communication has been excellent throughout, with regular updates and clear, honest advice whenever needed. What really stands out is their proactive approach and attention to detail. It’s clear they genuinely care about both landlords and tenants, which makes a huge difference in ensuring a smooth and stress-free experience. I would highly recommend Abbotts Lettings Basildon to any landlord looking for a reliable, knowledgeable, and professional letting agent. A truly 5-star service.

Hannah · 27 March 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I’ve had an excellent experience with Abbott Estate & Lettings Agents in Basildon. Alex, Peter, and Jamie were all fantastic from start to finish. They found me quality tenants quickly and handled everything in a highly professional manner throughout. Communication was clear, the process was smooth, and I felt confident that my property was in very capable hands. It’s clear they take pride in their work and genuinely care about delivering a great service. I wouldn’t hesitate to recommend Abbott Estate Agents to anyone looking for a reliable and professional letting agent in the area.

Jason · 17 March 2026

★★★★★ 5/5

Google

We had a fantastic experience purchasing our home through Abbotts Basildon. We couldn’t be happier with the service we received. The process was efficient, transparent, and well organised. They were honest, knowledgeable, and proactive in keeping everything moving. If you're buying or selling, I highly recommend them. A special thank you to Zoe, who supported us throughout the entire process. She was professional, responsive, and always kept us informed every step of the way. Her communication and reassurance really helped make what can be a stressful experience feel smooth and well managed. We’d also like to mention Alfie and Debbie, who conducted our viewings. They were friendly, knowledgeable, and made us feel comfortable from the start. We’re really grateful for all their help and wouldn’t hesitate to recommend Abbotts Basildon to anyone looking to buy or sell a property.

Sreekumar · 17 March 2026

★★★★★ 5/5

Google

Thank you to Alfie and Zoe! We had an excellent experience with Abbotts, who helped us both sell our property and purchase our next home. From start to finish, their attention to our needs was outstanding and every step of the process was handled with care and professionalism. They worked hard to ensure everything progressed as smoothly and as quickly as possible, and they were proactive in keeping our solicitors on top of things to avoid any unnecessary delays. Communication was constant, clear and thorough throughout, which gave us real peace of mind during what can often be a stressful time. We couldn’t fault the service we received and would highly recommend Abbotts to anyone looking to buy or sell a property

Shaun · 17 March 2026

★★★★★ 5/5

Google

We had an excellent experience with this estate agency during our home buying process. Zoe, the manager, was extremely professional and helpful throughout, making the whole process smooth and well‑organised. Alfie was also fantastic, he showed us the property multiple times and was always patient in answering all our questions and explaining everything clearly. His support and responsiveness made a big difference and helped us feel confident in our decision. Overall, the team provided outstanding service, and we really appreciate their help during such an important purchase. Highly recommended!

Nichenametla · 17 March 2026

★★★★★ 5/5

Google

I just want to say that I am so grateful for your help and support. Zoe made the process of selling my house smoothly and efficiently.Her dedication is beyond words.Alfie and Daniel are both amazing. Zoe was so professional and her hard work was incredible. I will highly recommend you to all my friends. You have done an outstanding service to my life.Thank you for being such an amazing team.

Carmen · 17 March 2026

★★★★★ 5/5

Google

Alex was our agent and she was so incredibly helpful with us getting our first home. Anytime i had a question i could call or email and she would always help no matter if i called 3x a day. Even called me a couple of days after we moved in to see how we were getting on which was lovely. Very helpful, happy and friendly. would definitely recommend 😁

Lauren · 17 March 2026

★★★★★ 5/5

Google

We recently rented a property with the help of Jamie, and the whole experience was excellent from start to finish. Jamie was incredibly helpful, professional, and always available to answer any questions, nothing was ever too much trouble. He kept us updated throughout the whole process, making everything smooth and stress-free. It’s rare to find someone in lettings who genuinely cares and goes the extra mile, but Jamie truly does. An absolute pleasure to work with

Amber · 3 November 2025

★★★★★ 2/5

Trustpilot

Poor quality viewings and service

The Clapham branch sales negotiator was late for the viewing and didn’t ask anyone from the office to notify us (15 minutes late). He had also double booked the appointment, the entire booking was a bit of a disorganised mess. There was a fair bit he wasn’t aware of and generally wasn’t that helpful. The specifications I gave weren’t followed in the viewings. I was ignored when asked if I wanted a broker and my contact information was shared when I had asked for it not to.

SK · 3 June 2026

★★★★★ 1/5

Google

The most god awful experience from start to finish !!! Was made aware of a guard dog in the garden of the property before accepting to rent and was promised a number of times it would be taken care of. Upon arrival, after having packed up all our belongings and arriving at the new property we was greeted by our “promise” still being in the garden along with months of feces !! The manager Chris continuously buried his head in the sand and didn’t even have the decency to take a phone call from us. After being promised (again) that if we weren’t happy we could leave and not lose our deposit we was greeted with yet another surprise (after god knows how many failed attempts to make contact) we was informed that he no longer works for the company !! After being in the property for a week or so we were pleasantly greeted by a Rat whilst trying to enjoy the sun in the fece infested garden ! I could go on and on about how many attempts we have made to contact the agents with no success, or when we have been promised (again, shock) to have a return call or email it has not happened. Not one of the “agents” take any ounce of responsibility. AVOID AT ALL COSTS !!!

Billy · 1 September 2025

★★★★★ 1/5

Trustpilot

Waste of time

Talk the talk and that’s about it. We are with Coventry city branch. The keys handed over 26.2.26. Still not advertised on rightmove or their own website We specifically said we want a quick sale. I spoke with Ryan Tuesday 10.3.26 who said it would be on both sites within 24/48 hours. This did not happen. I called again Friday 13th he said Trevor was busy so it would be Monday/Tuesday and I said this was not good enough He said he would call me back … no call. I lefts a message later the same day but again no response. I left a message Saturday and no response. It’s now Monday 11.26am and no response. So many other estate agents therefore I recommend you avoid these. We will be contacting other estate agents now as I am told we can add another agent so they had no competition to sell and now they may have. Also the house has been removed from their website and rightmove with no discussion. Just waiting on a call back for an explanation

Julia · 19 March 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service, they come across very professional when they value the house, but once its on the market the staff are unhelpful and take days to answer emails. The details were incorrect online as it was put live without us agreeing the details, the pictures were awful and the one thing we did make them change. There has been no effort to sell the house, only having one viewer in two months. Only to find out that the contract is for 4 months too, devastated. Stay away from this company.

JG · 16 March 2026

★★★★★ 5/5

Trustpilot

Being an overall national company the service has been a great start

Being an overall national company, the service i have received from the Witham Branch has been nothing but fantastic so far as in the starting stages. The credit goes to Lauren through her empathy into what is a very complex situation and has pulled the team together to make this an easy process. Her style of keeping you updated on the whole process is exceptional and ensures the correct people get involved with the understanding behind it.

Zoe · 21 March 2026

★★★★★ 5/5

Google

Excellent service from all the sales team at Abbotts Basildon. All the staff were excellent at every stage and helped push through the sale of my property. A special mention to Zoe, without her work I don’t think the sale would have completed. Thank you again

Matthew · 17 February 2026

★★★★★ 5/5

Google

Zoe and the team were amazing! Made buying a house less daunting and way more fun (especially as it was our first). Super helpful, knowledgeable and was always there to address our endless queries with no hesitation. I would 100% recommend, thank you Zoe for all you did!

Lauren · 17 January 2026

★★★★★ 5/5

Google

I would like to thank Alexandra Oliver at Abbotts letting. We first viewed a house to rent on 3rd January, I expressed how quickly we wanted to move, i was told it COULD be as quickly as the following weekend. Well Alexandra did not disappoint us. I can't express enough how grateful I am, the whole process was explained and dealt with professionally and promptly, we was informed regularly of the progress and what we needed to do Thank you and all the team at Abbots

Jane · 9 February 2025

★★★★★ 5/5

Google

Our whole experience with Abbotts was an absolute pleasure. Some months ago, our Landlady gave us 2months to move out of her apartment because it's been sold, we were online searching for months but we couldn't get any good house. One good day my husband walked in to the Basildon Abbott office, Chris, Alex and the team did a wonderful job, they are very helpful and friendly. Less than 2weeks they got us a wonderful apartment. We are so lucky to meet the TEAM. My kids love it. Thank you Abbotts.

Ogunyemi · 24 December 2024

★★★★★ 5/5

Google

Alexandra was an absolute pleasure to work with while searching for a new family home. She was professional, approachable, and made the entire process feel smooth and stress-free. Thanks to her support and efficiency, I was able to find and secure a new home in a very short time. Highly recommend her services to anyone looking for a reliable and friendly real estate professional!

Kadeem · 10 July 2025

★★★★★ 5/5

Google

I visited the Abbotts office in Basildon and had a great experience. The staff were extremely friendly and helpful, they took the time to go through all my options based on my price range and helped me understand what would suit me best. I felt really supported throughout the whole process. I would highly recommend! Thanks to Jamie, Alexandra and Chris!

Jo · 9 August 2025

★★★★★ 5/5

Trustpilot

Joshua and Lewis - Bairstow Eve Sittingbourne

I’ve recently completed on my sale of a leasehold flat - I mainly dealt with Joshua Whalley and Lewis Wood and they were both absolutely superb! My solicitors were absolutely awful and the Sale took 7 months, the guys and Bairstow Eve Sittingbourne always reassured me, always went out of their way to help me and find answers and very kindly assisted when the Soliciors should have!

Connor · 28 March 2026

★★★★★ 5/5

Google

Abbotts were fantastic. Daniel, Alfie and Zoey were professional, thorough, and kept me informed throughout the whole process of selling my house. They kept me updated every step of the way and were a great help in liaising with the buyer's solicitors. I would highly recommend them to anyone else selling their house.

Hello · 8 October 2025

★★★★★ 5/5

Google

Jamie was an absolute pleasure to deal with. He was very welcoming, respectful, and made us feel at ease throughout the viewing. He took the time to answer all our questions and came across as genuinely kind and professional. Highly recommend Jamie to anyone looking for a great housing agent!

Alfie · 3 November 2025