5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
Trusted Agent profile · Basildon
Abbotts Basildon Sales reviews
★★★★★
659 reviews across 2 platforms
53 Southernhay, Basildon, SS14 1EU, SS14 1EU
Abbotts's office in Basildon, at 53 Southernhay, is rated 3.3 out of 5 across 659 reviews on two platforms, including 204 Google reviews rated 4.5.
Reviews
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbysmal company! COVENTRY OFFICE
My son viewed a rental property and put £250 security deposit down. Everything was going through ok until today when he was told due to his bad credit it would no longer be available to him. The form he had to fill in mentioned bankruptcy and ccjs which he doesn't have but apparently that meant other debts too (which was not stipulated!) Insinuating that he lied on the form is downright outrageous and are refusing to refund his £250 (when he was told that the only time it would be withheld was if he himself changed his mind). I was willing to be guarantor if needed but when he mentioned this it made no difference. Absolute rip-off merchants, uncompassionate beyond belief! Awaiting now for confirmation within 24 hours of a complaint ~ 14 days to rectify before I consult my solicitor and the ombudsman). Steer clear (of Coventry branch anyway).
1/5
TrustpilotThis is a review left by a Landlord
This is a review left by a Landlord, bunch of con-artists, dishonest and I have never met a bunch of such deceitful people.They cannot tell the truth, they play both sides and are extremely poor at that. Make up fantasy stories, quote law which none of them are qualified to do. I feel sorry for tenants having to actually sit and listen to their complete and utter rubbish - thankfully I do not need them and would never use them again. Even if I had a shed for rent I would not give it to these bunch of jokers. That is the service from Nottingham Maid Marian Way lettings department.
1/5
TrustpilotAbsolutely the most appalling service I …
Absolutely the most appalling service I have ever received. Do not even consider the Lavender Hill branch in London as the "manager" Luis Valois is extremely rude and dismissive not to mention the language used. No help, no customer service and the manager withdraw the offer in my name. I have been renting for a lot of years and I have never come across such unprofessional and outrageous service.I would like to make a formal complaint as I am sure the way my offer was handled was not legally done.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
5/5
GoogleThere's nothing as tough as getting a house in this country. Abbotts sales and Lettings have been awesome in my renting journey in the UK. Chris,Reece,Alexandra..you should know that you are amazing and so very supportive of your clients.Thank you for everything.
Agent replied · 9 November 2024
Hello Marcelline, Thank you so much for your wonderful 5* review! We're thrilled to hear that Chris, Reece, and Alexandra were able to support you in your renting journey. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotAcocks Green branch - incredible!
Absolutely incredible service from start to finish. Morgan & Amelia were incredible throughout the selling process, always on hand and constantly on the ball.
5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
1/5
TrustpilotKEEPING MY 3500 GBP (deposit & partial rent) for no reason
Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.
5/5
TrustpilotI dealt with Chafford Hundred branch…
I dealt with Chafford Hundred branch and in particular Louisa and Lydia, who were both excellent. My flat got 3 offers and sold in 2 weeks . They were always there to assist and guide you along the way. I got 3 quotes from agencies in the area but I am glad with the choice that i made and wouldn't hesitate to use them again.
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
5/5
TrustpilotMr & Mrs H
My husband & myself had the pleasure of meeting with Wesley Brown (manager at Collier Row) to discuss the sale of our property and our options. Wesley was very professional, clear, detailed and transparent throughout the meeting right from the start, lets not forget how patient Wesley was with me & my ridiculous amount of questions too!We'd highly recommend Wesley!
1/5
TrustpilotNot real good approach
1/5
TrustpilotTotally unprofessional
Selling a family home is stressful enough, without encounter the lack of professionalism. We used Barstow and Eves Tamworth Staffordshire as our representatives. So disappointed with the lack of communication. We never received our agency agreement, or any phone calls or emails regarding the progress, The sale fell through after four months of them not chasing the vendor and giving us the opportunity to have other perspective buyers. We are so annoyed that they have wasted our time, when they should have been acting on our behalf and we have to start again. Would totally not recommend.
1/5
TrustpilotMansfield branch
Avoid. Avoid. Avoid. AVOID!!!!!Currently with baistow eve. And This has been the biggest mistake I could of done when renting. It has been the worst estate agent I've dealt with.Started with first property, no repairs completed with a baby in the house. Faulty boiler, leaks from the bathroom and no bathroom door! When leaving the property, Lucy asked me to leave within 24hrs telling me landlord had let me go. When i spoke to the landlord she was not aware of any of this. When getting my report back from deposit team, Charlotte admitted to rushing it. And not actually looking at the previous inventory attempting to charge me for items which were in the property before I arrived. I had to call the landlord, due to Charlotte not making contact with the landlord to get this sorted.Lucy and meeshia agreed I would have a refund for having to leave the property within 24hrs, it took over a 6weeks to have this sorted with constant calls and email asking why the payment has not been done and was only sorted by myself having to call the landlord as meeshia did not do this. The landlord was not aware of any amount as meeshia was telling my self one story and the landlord another. I gave my bank details over the phone, which somehow had gone missing by meeshia. Who told me she had no clue what happened, I once again gave my bank details for refund and the money was sent to a different account and not the account I gave.When signing for the new contract for my new property Jacob told myself, partner and father in law that the rubbish outside my property would be removed. 2 months down the line I am still fighting to get this rubbish removed. The new property had cupboards full of black mould risking my baby and myself health, it was only sorted when telling baistow eve if not sorted I would contact the council and trading standards. My number was passed on by scarlett to my current landlord without my permission.With putting 1 star due to the terrible service I have received from baistow eve, rather then having an email from Meeisha asking how any improvements could be done, she emailed me saying she always does things quickly as she can, so does not understand the 1 star. But every situation I have dealt with the mansfield branch, I've had to call the landlords myself due to the team not doing their jobs.
1/5
GoogleI see a lot of 5 star reviews are from when people just sign into a new property with them, they’ll be charming and prompt with replies when they’re also taking your money, wait until you have to deal with them when your tenancy is over and it’ll be hell.
Agent replied · 25 October 2024
Hi Tony, I am sorry to read you feel this way. If your recent tenancy was one managed my our local team and not the landlord directly, please contact us at review@countrywide.co.uk with full details and we will pass any concerns on to the relevant team. Kind regards, Scott @ Customer Care
5/5
GoogleIt was a pleasure dealing with Alex and Jamie on lettings ,thank you .
Agent replied · 8 September 2025
Thank you so much for the kind words! We're glad to hear that you had a positive experience with our team. We strive to provide excellent service to all of our clients. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleSales team were really helpful when it came to selling my mums house. Thank you!!
Agent replied · 8 September 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Abbotts Basildon Sales
How many reviews does Abbotts Basildon Sales have?
Abbotts's Basildon office has 659 reviews across two platforms: 204 on Google, 455 on Trustpilot (across the whole business).
What is Abbotts Basildon Sales's rating?
Abbotts Basildon Sales is rated 3.3 out of 5 across all 659 reviews, and 4.5 out of 5 on Google from 204 reviews.
Where is Abbotts's Basildon office?
Abbotts Basildon Sales, 53 Southernhay, Basildon, SS14 1EU, SS14 1EU.
