Abbotts Basildon Sales reviews

★★★★★ 5/5

Google

As a first time buyer I had no idea about anything when it came to getting a mortgage. Everyone here was very helpful! Dionne produced rapid results for me, she was also very passionate and exceedingly enthusiastic about landing me on the property ladder. Dionne explained everything fully along the way and was always there for me if I ever needed any advice or help. I would definitely recommend her to anyone looking to buy first time or not. She didn't hesitate to arrange a viewing for a property on the first day so I was then able to make an early offer in which led to a purchase! If you was fast, stress free results, dionne is the one to call

Sean · 27 October 2018

★★★★★ 5/5

Trustpilot

I would just like to thank the team at…

I would just like to thank the team at Basildon branch especially Niamh for a smooth process with my first home. Thank you all.

Dawn · 27 May 2024

★★★★★ 5/5

Trustpilot

Meeshia Brown and her team - Bairstowe…

Meeshia Brown and her team at Bairstowe Eves Mansfield have been brilliant. This is my first time in the buy to let business and the advice and assistance from Meeshia and her team has been excellent. Properties have been let quickly and ongoing support has been forthcoming too.

Louise · 5 August 2022

★★★★★ 5/5

Trustpilot

Mollie from the Mansfield branch has…

Mollie from the Mansfield branch has been absolutely fantastic in looking after us over our first time purchase these last 5 months. Always gives updates when needed and has been very patient and understanding when things haven’t quite gone to plan.. a big thumbs up from us to Mollie and the team at the Mansfield branch.

Sarah · 10 May 2021

★★★★★ 1/5

Trustpilot

Agents are incentivised to back-stab each other perhaps?

Here's the feedback I left on their corporate website just now...I am posting here since I doubt any action will be taken from their customer feedback forms."Your branch level system and staff seem to be very disorganised. I made an appointment to view the 3-bedroom flat in Manor Road, London E15, via Zoopla. Eli - the lady from the local branch called me almost immediately to offer an appointment for 3 pm Saturday. Someone else picked up my call when I called to confirm that I'll attend with my wife at that time .. said he would email me as he could see my details on the system. No email was sent. Then, this morning, I called to try to reschedule the appointment only to be told that it has been cancelled! No one called to inform me - I would have made a 3-hour-fruitless trip to the address. Moreover, Vasili, who answered the call, could not find any of my details in the system - and it was only when I persistent that he bothered to look into "another" system where my details were... he promised to email me, but that toom hasn't happened. I suspect that there is internal competition within your agents which is incentivised to not be helpful if a client has been tagged under a different agent(in this case Eli). Either way, you have a lot of coordination problems to sort out. I am awaiting an email from Vassili in the meantime..."

Asif · 2 December 2023

★★★★★ 5/5

Google

Great estate agents. I dealt with Amy and Jorden in particular. Nothing has been too much trouble. Gave me great advice and made everything very easy. Would highly recommend!

Dylan · 27 October 2019

★★★★★ 5/5

Google

Having a very awkward probate property to sell, Abbots helped reach the best value for the property. The sale required a specialist buyer and the process has been less than smooth, but the entire time (Jade in particular) has provided fantastic service, providing feedback and advice along the way. Making what could have been a really challenging process much easier. I wont lie, Abbots are not the cheapest, but I guess its true that you get what you pay for. At least in Basildon, I can highly recommend them.

Denzil · 27 October 2017

★★★★★ 5/5

Google

Really professional team in Basildon branch especially Dean did everything quick and without any misunderstanding...thanks for new home.PositiveResponsiveness, Quality, Professionalism, Value

Tomas · 26 October 2021

★★★★★ 1/5

Trustpilot

Complete incompetence across the board

Complete incompetence across the board. Takes 10 days to get a response to an email and even then you have to call to get them to read it.

Angela · 21 November 2025

★★★★★ 5/5

Google

Great experience dealing with Abbotts management. Olivia has been great and very communicative, so easy to deal with and helpful.

Amrita · 26 October 2021

★★★★★ 5/5

Trustpilot

Their auction method of selling is…

Their auction method of selling is impressive. Sold a property in approximately a month!

Tony · 20 March 2026

★★★★★ 1/5

Trustpilot

Avoid any cost

Avoid any cost! Worst agency experience ever. Verified a couple times of what apartment we would like to view, and drove almost 250 miles to get to Nottingham to see it. First of all, the agent forced us to wait for almost half an hour, showing apartments to other people. Then showed us the wrong one. When we asked to show what we booked (we presented emails, a Rightmove account with clear proof of what we booked) agent advised that would not show it (it was right in front of us!) because in her system we booked for another one and she cannot just open the door and show it! We never met such a stupid agent. Online support did nothing. Terrible! Wasted money and time

Mike · 19 October 2023

★★★★★ 1/5

Trustpilot

Absolute rubbish experience

Absolute rubbish experience, booked my appointment the day before which was confirmed over the phone. And on the day when I have checked with Trevor apparently I have lost my spot without even telling me about it. so I was meant to make two hours journey to Coventry and they don’t even bother to let you know that the viewing is off the table. I certainly will not ever deal with this Agency.

Lana · 19 March 2024

★★★★★ 1/5

Google

Don’t answer phones when I see a house on here and I checked it all out someone living in the house still don’t understand why they put house up for let and someone been there 8 months so bad also bad for not picking up phones

KERRY · 5 May 2025

★★★★★ 1/5

Trustpilot

Spying on you asking personal information has non acting agents.

They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.

John · 26 October 2023

★★★★★ 1/5

Trustpilot

I had the misfortune of dealing with…

I had the misfortune of dealing with the Bairstow Braintree Branch, and it was an experience I wouldn't wish on my worst enemy. The sheer level of rudeness and unprofessionalism displayed by the individuals at this branch was utterly appalling.During my interaction with them, I made an offer on a property that had not yet exchanged contracts. Instead of treating my offer with the respect and courtesy it deserved, I was met with disdain and condescension. They had the audacity to label my offer as "reckless" without any valid justification or reasoning.I strongly advise against anyone considering using the services of Bairstow Braintree Branch, especially if you encounter the 01376320000 number. This branch's complete lack of professionalism and basic courtesy is an embarrassment to the real estate industry. Save yourself the headache and frustration and look elsewhere for competent and respectful real estate professionals. Bairstow Braintree Branch has lost a potential customer for life, and I hope others will heed this warning and avoid this company at all costs.

Kingsley · 2 October 2023

★★★★★ 5/5

Trustpilot

Excellent Service

We received exceptional experience from Eddy and the team at the Coventry Branch. From the start of the process to the end it was outstanding. It was a very quick sale, with any issue being dealt with swiftly and in a very professional manner. Many thanks to Eddy and the team.

R · 2 October 2021

★★★★★ 5/5

Trustpilot

Outstanding Service

Coleshill Birmingham Branch. Following a life changing diagnosis I decided to sell up and relocate. After speaking to 2 other companies I chose this one. David, Karen & Sam have all played their parts in this long journey but Sam has without a doubt been the reason I move next week. All the stress, worry and panic was removed while she said “leave it to me” This branch work extremely well as a team and I would recommend highly just arrange an appointment and know you are in safe genuine hands with people that care

Lynne · 21 September 2023

★★★★★ 5/5

Google

Can only say good things about Abbotts especially the letting side. As a landlord and having had a bad experience in the past it was reassuring to place my property in the very capable and professional hands of their letting side. I have mainly liaised with Chris Mitchell who always keeps me informed of the progress of my let and ensures any issues are dealt with quickly and professionally. I cant recommend him enough.

Jane · 27 October 2019

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, highly recommend, Ella and Kirsty at the Mansfield Branch on 38a West Gate give a great service, thank you, A ++++++++++++ review

Daniel · 9 December 2025

★★★★★ 5/5

Trustpilot

As recent clients,we cannot speak…

As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.

Colin · 9 November 2022

★★★★★ 5/5

Trustpilot

house rental

Meesha from Mansfield branch is amazing. Nothing is too much trouble and she fought for the best deal for us. She made every part for house renting so easy was efficient and on the ball. Cannot recommend Baistow Eves highly enough. If you are renting your house use them!!! Well done Meesha

Denise · 13 June 2021

★★★★★ 5/5

Google

Very professional and very kind all staff Thank you Adrian

Augustin · 26 October 2022

★★★★★ 5/5

Trustpilot

Penelope was brilliant at what she…

Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.

Asif · 22 April 2021