Trusted Agent profile · Basildon
★★★★★
659 reviews across 2 platforms
53 Southernhay, Basildon, SS14 1EU, SS14 1EU
Abbotts's office in Basildon, at 53 Southernhay, is rated 3.3 out of 5 across 659 reviews on two platforms, including 204 Google reviews rated 4.5.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
1/5
TrustpilotThe Nottingham branch made many…
The Nottingham branch made many promises of selling our property. Apart from taking photos and uploading to Rightmove they did nothing to sell our property. In fact their internal procedures and processes showed a high level of incompetence. Feedback was negligible and market information nil.I do not see what this company’s value proposition is?
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
TrustpilotWould recommend
Alicia from Bairstowe Eves has been a fantastic help in finding a place that was the right fit for me and my friend. She made the process quick, easy and was very informative and responsive. I cannot recommend her and Bairstowe Eves enough!
5/5
GoogleWorking with Alex, the estate agent, was an absolute pleasure. Their professionalism and transparency throughout the entire process made everything smooth sailing. I highly recommend their services to anyone in need of a reliable and efficient estate agent. Thank you, Alex, for your exceptional assistance!
Many thanks Sam Zh for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was looking at a few properties to rent recently and Jamie @ Abbots really helped me increase my knowledge of when coming to look for one. Not only was he kind and friendly but the knowledge of each property that was discussed was extensive. Thanks
1/5
TrustpilotI don’t just make reviews unless I have…
I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.
5/5
GoogleWe would like to Echo a HUGE Thank You to Amy and her team. Great customer service with regular updates with our process, we couldn't wish for any other Estate Agent! Would highly recommend!
Thank you Erwin and Juliana for your 5* review of our local Abbotts team. It is great to see that you seem very pleased with the service provided and that you would highly recommend our team to others. I will of course make sure your kind words are forwarded to our local team. Kind regards, Scott
5/5
TrustpilotThe customer service base on day to
The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process
1/5
TrustpilotLincoln Branch.
If I could leave zero I would. I have issue with tenants next door to me. I’ve made repeated complaints to Lincoln branch who literally could not care less. As long as they are getting rent that’s all they are bothered about and to hell with any neighbours. The times not ignored me, told manager will call me to discuss issue. That’s when ste actually seems to be working. Twice I’ve been told she is not in that day as on annual leave. Still waiting for that call from her. I’ve left voicemails and sent emails. All ignored. When speak to reception. They give the generic oh I’m so sorry, we have policies in place for nuisance tenants. Well clearly not ones you act upon. Or at the least the tenants as ignorant to you as they are to their neighbours. Regardless you’ve shown me nothing that even suggests you are bothering to address the issues.When these people leave eventually who are causing the disruption , as I’m sure they will. I shall make sure any future potential tenant is given a few facts before they decide to rent from this shamble of a company.
1/5
TrustpilotTotal failure in Hucknall
Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.
1/5
TrustpilotThis is the worst Estate agent
This is the worst agent, avoid them at all costs. They are a complete shambles, they charge through the nose, and really haven't got a clue.
5/5
GoogleExcellent service used them twice now for rent, always answers your queries and found my new tenants in few weeks! Thank you Guys.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThe whole team was amazing. Especially Dean. Excellent customer service. He was calling/ emailing us immediately after any updates. We got the keys for our first home and we are more than thankful to the whole team.
1/5
TrustpilotAbsolutely outrageous costs
Absolutely outrageous costs. We went for a house in Walsall and firstly they charge what ever they want.They even want £75 to check with my employer, £50 to set up a standing order,and that's before the other best part of £3000 for the other made up charges. It's time the government step in and stop this pss take.secondly the useless woman we spoke to promised to phone back and obviously didn't deem it necessary.
5/5
TrustpilotLeigh- great representative for Bairstoweves !
We went to look at two houses but ended up looking at four due to Leigh suggesting the other houses. He listened to our requirements and was so polite,knowledgeable and attentive- a credit to your sales team!
1/5
TrustpilotAbsolute worst estate agents
Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!
5/5
GoogleOur whole experience with Abbotts was an absolute pleasure. From start to finish, they were professional, dedicated and knowledgeable to the max, and our property sold nine days after being listed with them. We were also buying a property at the same time and our experience on that side of things couldn't have been more different. The staff are always friendly and courteous, professional yet friendly, and I would not hesitate for a moment in recommending them.
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
1/5
Google1 star rating is too good I WILL NEVER RECOMMEND THIS AGENT. Everytime I see an Abbott's advert I run in the next direction. My family is new to the UK and my wife was frank with Agent and explained our lack of experience in our initial meeting with the Agent from Basildon Office, we weren't looking for hand outs, My wife was head hunted to contribute to the NHS, we took this opportunity not because we needed it but because we always wanted to travel and see new places. Nonetheless we told him we will be relying heavily on his advice to secure a rented property. We had a particular property in mind we told him which one we wanted and he made us go through all the motions only to find out 5 DAYS before arriving in Basildon that we didn't qualify for the property. We lost our deposit to hold the property. Thank goodness her employers were sympathetic with our case and made alternative arrangements. Update: NOTICE THE AGENTS REPLY BELOW. They completely left out the fact that we weren't informed of the issues until a few days prior as a matter of fact here is an email sent on the 31st August 2019 which I yet to get a response on (NOT EVEN AN APOLOGY OR CALL TO FIND OUT IF WE WERE LIVING ON THE STREETS) (& this as of 12:42am 3rd October, 2019), also we were supposed to move in August 21st and got delayed by construction issues with property, so my question is why wasn't the checks completed as per the original move-in date because they had most of August and part of July. If checks were completed and our application rejected by the 21st August, 2019 it would have allowed us enough time to seek an alternative and yes we would have been happy to continue with the Agent, wasn't the landlord informed about our special circumstances by the Agent? NB: I DON'T CARE ABOUT THE MEASILY DEPOSIT BUT WHAT I CARE ABOUT IS THAT MY CHILD AND I WERE ALMOST HOMELESS. I DON'T WISH TO CONTACT THESE PEOPLE NOR DO I EVER WISH TO BE CONTACTED BY THEM. HERE IS THE EMAIL DATED 31/08/2019. YOU BE THE JUDGE Good day Mr. Chapman, We refer to the above captioned rental property. As I understand there has been some delay with process, I would like to have an explanation to develop an appreciation as to why at this 11th hour this application hasn't been completed as yet. I am sure you would appreciate that us (the applicant & her dependents) being foreigners, aren't aware of the entire proceedings and are depending on you to provide extraordinary advice and service to ensure that this process is as smooth as possible. My son and I are due to arrive next week and if this has not been sorted I am sure you can understand the debacle we will be facing. At this stage I would also like to obtain some assurances that this will be completed on or before the 5th September, 2019. We have already made our arrangements based on the promised date of moving in and expect furniture to be arriving at the captioned location on the 5th September, 2019. I look forward to your urgent response. Kindest regards, Gary THIS IS MY EXPERIENCE YOUR EXPERIENCE MAY NOT BE THE SAME BUT THIS IS FOR YOU TO CONSIDER. I ALWAYS TRY TO BE FAIR WHEN GIVING RATING BUSINESSES.
Thank you for taking the time to leave this feedback. As I am sure you can appreciate the Landlord uses their own referencing agency and their criteria had to be met and I note that you were advised early on in the process that further information was required for the references to be satisfactory, however, I do note that there were lengthy delays with the provision of this information which also, unfortunately turned out to be insufficient. We do appreciate that you were relying upon other people providing these details, however this dependency did cause further delays. I can advise, at the request of the Landlord, your holding deposit was not returned due to these delays. Should you wish to discuss further, please contact us at review@countrywide.co.uk/ Kind regards, Scott
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
1/5
TrustpilotWasted my time
Had an appointment booked for today 27th October at 12pm, even sent me a reminder at 10am. Didn't turn up or message to say their not coming. Missed their opportunity, won't be asked back.
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
1/5
TrustpilotPurchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
GoogleThere are not enough superlatives to describe the amazing trio that are Jordan, Amy and last but far from least Jade. Every call answered with a cheerful "hello", not once did I feel rushed to end any conversation, even when they were busy. The advice I received really helped me get through my Parents move. If you are looking for a dedicated team of Estate Agents who really connect with you and understand the stresses involved with selling, buying and renting, look no further than Abbotts Estate Agents.
Thank you Len for your wonderful comments and 5* review of our team at Abbotts, Basildon. I will make sure your fantastic review is forwarded to the team and also their Regional Director. Kind regards, Scott.
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