Trusted Agent profile · Barnsley
★★★★★
350 reviews across 1 platform
24 Market Hill, Barnsley, S70 2QE
William H Brown's office in Barnsley, at 24 Market Hill, is rated 4.1 out of 5 across 350 reviews on 1 platform, including 350 Google reviews rated 4.1.
Every review we hold for the Barnsley office, from every platform, shown as written. First names only.
5/5
GoogleJust received the keys go my new property through Liam. Fantastic service and would recommend 👌 …
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad a meeting with Joe Champion for mortgage advice and he was absolutely wonderful. Very knowledgeable and so easy to talk to. Has taken a lot of stress away. What a Champion bloke!
Thank you so much for sharing your experience with Joe Champion! We're thrilled to hear that he provided such knowledgeable and easy-to-talk-to mortgage advice, and helped alleviate any stress. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe are just at the end of purchasing our first home through William H brown. I cannot fault them. All the team has been super helpful in such a stressful time. Cannot wait to collect my keys now!
Thank you for choosing us to guide you through your first home purchase! We are so glad to hear our team was able to make the process a little less stressful. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAmazing and quick service all round! Huge thanks to Karen for helping us get an offer accepted on our first home and answering our thousands of questions! Thanks for all your help
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely diabolical communication is despicable I made an offer on a home they said they would be in touch within 24hrs waited days still nothing...I then called for them to tell Mr 4 o'clock the same day low and behold nothing again called again only to be spoke to in a very rude unprofessional manner disgusting customer service...I will never try to buy a house through this company again AVOID AVOID AVOID
Hi Hayden, I am sorry to read that this has been your experience so far. Whilst I cannot comment in detail, our local teams will be dependent on the seller of the property returning contact with the branch about their decision. Should you wish to discuss further, please contact us with further details via complianceresidential@sequencehome.co.uk
5/5
GoogleLiam was fantastic helping us move into our first month- thank you so much !
Many thanks for your marvellous 5* review Deone. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe single worst estate agency branch arguably within the country. If I could give 0 stars then I would, as nothing from the start of the process through to the end was an enjoyable experience. Just to caveat, as everyone else has reviewed Donna (Mortgage Advisor) is the one shining light in an office full of incompetent people. Just to list the horrendous experiences we had throughout the process; 1) Clearly over valued our property to get our business 2) Initially told me the cost for their services would be roughly £1,000, to then be told no it's just over £3k 3) No sign outside our house for weeks until we were chasing 4) In the first 4 months, 2 viewings. And when challenged why, we were consistently told "Maybe reducing your price will work" - which we we're almost forced to do 3 times in 4 months to gain any traction 5) June 24 we had someone interested in putting an offer on who was also selling via the same branch at a set price 6) Almost no effort was then put into our sale, as they could see the double win in the books for them so no more viewings came through 7) First sale agreed, a member of their staff lied (who was then let go a week later) to get the sale(s) over the line told me we needed to accept £10k less than what was already initially agreed pre-sale or it can't work 8) Within a week, a call to us to outline "they hadn't mortgaged checked the start of the chain and they couldn't actually afford his property" so this sale fell through when we had already agreed a purchase property I should also point out at this time, my wife fell pregnant and I clearly told the branch to only ring me, and to remove the wife's number to not put the stress on her - did they listen? NOPE!!!!!!!!! 9) Again, told no effort would be put to sell ours as "our buyers house is an easier property to market and sells as it fits to the first time buyers market" 10) Eventually a second sale agreed that ultimately fell through due to survey problems on our buyers property 11) Finally when a 3rd sale was found for his property (after only 2 new viewings on ours and a second selling agent being brought on board who found us 6 viewings in a week), we we're told it can only work if we agree to a further £2.5k reduction in price 12) Constant chasing from me to get answers on the chain (that I then found out included 2 more completions??) and then recognising my number and ignoring my calls (I know this as I then rang off another number and was answered immediately) 13) Finally on the day of completion, called at half 11 to be told everything was completed on the sale. I dropped the keys off and then my solicitors rang me to say it hadn't been completed yet (funds not even sent) - and a mad scramble to get the keys back as they had already released them to our buyer without solicitor approval. You are nothing but a number in the system of William H Brown / Sequence, a tick box to ensure they achieve their sales figures and no care is given to your actual needs and wants when selling your house. When your wife manages to fall pregnant, grow said baby and give birth in the time it takes them to sell your house - it speaks volumes. Likely my post will either be taken down or the "customer service experience email will get in touch" but in my simple opinion, AVOID AT ALL COSTS.
5/5
GoogleCouldn’t recommend William H Brown enough! Just rented a property through them and Olivia has been amazing with me from the off! Going out of her way to ensure the process was as smooth as possible and did everything she could to make sure we had the move in data ASAP. Olivia answered all my questions even when it was later on at night! Ella was amazing too and helped me when I had questions! Thankyou so much!
1/5
GoogleHonestly the worst estate agents I have ever dealt with, particularly a lady called Karen who forever promises to call you back but never does. Lists properties under price to gain interest. 3 properties I've viewed and then offered them 'full asking price' for the vendor to not accept as its too low. Called about another 2 properties over a month ago, to be told they have decided not to sell. Why are they still listed on your website today? Appalling service go elsewhere!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleKaren absolutely fantastic, can not fault any part of the service, everyone in williamhbrown Barnsley has been amazing, THANK YOU
Thank you Andrew for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat advice, Donna has helped me through the steps of my first purchase, made it stress free and very lovely lady. Definitely recommend 😄 …
Thank you so much for your kind words! It was a pleasure helping you with your first purchase and making it a stress-free experience. I'm thrilled to hear that you had a lovely experience and I appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe received a great service! super fast service as specially Ms. Jagoda was awesome, she worked after office hours for us. We are always thankful for her and the service she gave us.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDonna Heawood from William H Brown in Barnsley is absolutely amazing and very professional. Donna helped me a lot to go through process and all paperwork.
Many thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleErica and Liam were absolutely fantastic and very helpful and spent a lot of time helping us getting the house, they have both been patient through out
Thank you Chris for your brilliant 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a valuation with Lily from the Barnsley branch and she was so friendly yet professional and knowledgeable. Really made me feel at ease with the whole process. Thank you!
Thank you for choosing our Barnsley branch for your valuation, we are thrilled to hear Lily provided exceptional service and made you feel comfortable throughout the process. We appreciate your kind words and hope to work with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleBecause our story with whb is long and boring I will concentrate on a couple of points. 1st. DO NOT USE THEIR SOLICITORS! This is a trap, I was told on a friday night by the manager if I use their solicitors they will start the process immediately. 8 WEEKS later we realised the solicitor didn't know what house we were talking about when we were calling him (every other phonecall he was saying everything is alright from documents perspective until he asked "wait, what house is this about?" - jaw dropped -). DCLAW is the name of the solicitors firm, read their reviews before you use them. (Don't use them if you want things to move quick) 2nd. It took us 4 phone calls, 2 e-mails and 1 visit in the agency only to change a letter in an e-mail address. This took more than 5 weeks in time, we were not receiving their e-mails and I simply didn't know how to explain it anymore. I probably told to every person in that agency about this issue. No one in this process has done their job, we gave up eventually. At some point the price of the house dropped and we had to remake the documents with the new price. The solicitor had no clue about it, the agency told him about the new price in my presence 5 weeks after!! Whb, you have my name in your data base, save yourself time and don't reply to my comment, your services are disastrous and concentrated on making money without considering your customers needs.
Hi , thank you for your review. We are sorry you had a negative experience with our in house solicitors however we can confirm that conveying approximately takes 16-20 weeks, our solicitors were due to complete on this sale within 12 weeks of the offer being accepted which is much quicker than the average time. We did as much as possible to push the sale along and help as best we can to help get it through which is always our top priority. If there is anything else we can help with, please get in touch.
1/5
GoogleName and shame: Jessie. She was unbelievably rude and aggressive. My wife enquired and used their 'free valuation' service for a house we are looking to sell but eventually ended up going with a different agent. The rude, abrupt, aggressive. Incompetent Jessie decided to speak to my wife like utter garbage and make her feel terrible. How on earth do you think you'll retain customers with that sort of attitude? The directors at William H Brown need to sack you. Every other staff member at this particular branch have been lovely but you, Jessie are a disgrace. You need to find a non public facing job where you don't interact with the public/customers because you simply have no people skills and lack emotional intelligence. Perhaps a warehouse role stacking shelves will suit.
Hi Ash, Thank you for bringing this to our attention, but we don't have a member of staff called Jessie working in the office. If you can provided us more information on socialmedia@williamhbrown.co.uk we will investigate this for you.
4/5
GoogleLiam has been amazing helping me and my family get out of a contract and has worked his best to get this sorted Lovely fella
1/5
GoogleReally don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe lettings team have been so brilliant I highly recommend them thank you so much super helpful and friendly
"Thank you for your kind words! We strive to provide excellent service and it means a lot to have your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleA huge thank you to Erica who found us our perfect home. Nothing was too much trouble for her. Thank you for everything. BOS.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat service from everyone at William H Brown. A special thank you to Lily and Karen who have been brilliant throughout our house search!
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLily has been amazing from start to finish in the process of buying my first house. She was so helpful and supportive. Highly recommend!
Many thanks for your excellent recommendation and 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleKaren was our negotiator and she was very helpful and the best thing she sold our house over the first weekend. We couldnt ask for anything more. Very satisfied customers.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Barnsley office has 350 reviews across 1 platform: 350 on Google.
William H Brown Barnsley is rated 4.1 out of 5 across all 350 reviews, and 4.1 out of 5 on Google from 350 reviews.
William H Brown Barnsley, 24 Market Hill, Barnsley, S70 2QE.
