William H Brown Barnsley reviews

★★★★★ 4/5

Google

Great service so far, Lily who came to conduct valuation was brilliant... and very knowledgeable. Abi and the team in the office are excellent and quick to get my house on the market without a fuss. Most well known agent in area and use Zoopla and Right Move so expecting a quick sale as already have viewings booked and hasn't even gone on website yet.

Royston · 21 May 2024

★★★★★ 5/5

Google

Liam is truly exceptional. After viewing a property with an offer already made, Liam helped us position our offer to give us the best possible chance of attaining our dream home. His promptness, knowledge of the market, strategic mindset and kindness made a potentially tumultuous experience, simple and quick. I've already recommended him to two good friends and I wouldn't hesitate to use him again if I was to move homes.

Darcey · 23 December 2023

★★★★★ 5/5

Google

Just wanted to say thanks to Tom for getting our property details prepared and our house online in double-quick time. The entire marketing approval process was fast and painless!!!

Anna · 1 September 2025

★★★★★ 5/5

Google

Cannot thank Donna enough for her help with my mortgage. I was really anxious and she eased all of my stress and made everything so straight forward for me. If you are looking for mortgage advice and support I would absolutely say GO SEE DONNA !!! Thank you sooo much for your help

Olivia · 21 October 2024

★★★★★ 5/5

Google

Ruby has been fantastic

Chloe-Jane · 26 March 2026

★★★★★ 5/5

Google

I would like to thank Erica and Liam for everything they have done for us. They have bent over backward to get us into our property that we are renting. We hit a few snags but Erica especially went over and beyond to get things sorted. Liam is also amazing at what he does and helped immensely and so did Erica. Would like to thank them both so much

Andrew · 23 November 2023

★★★★★ 5/5

Google

Karen was fantastic with us she was there every step of the way when we were selling our house. We had never sold a property previously and we were overwhelmed with the paperwork, Karen just told us to bring everything in to the office and she would guide us through it, thank you so much

Sheila · 9 August 2024

★★★★★ 1/5

Google

The rental side of the business is absolutely horrendous, especially Rebecca, the manager. It took 2 months just to get my bond back as they kept losing the paperwork. Nearly 4 months after leaving the property I still haven’t had the months rent back that came out after I had left the property. It’s now with the ombudsman as no one at their management team seems bothered. Avoid the rental side at all costs.

Andy · 21 June 2023

★★★★★ 5/5

Google

Would always recommend William H Brown to anyone. Always there for any questions i have, help i need & even to help chase and push things along when things are going slower than expected or for things that are out of my control. Special mention to Karen, Denise and Jordan for all their help and support during the process of me buying my first home. Thank Youuuu!!!

K · 24 September 2023

★★★★★ 5/5

Google

Donna was absolutely amazing! I couldn't recommend her enough, she made the process of buying our first house a lot easier than I expected. It was so daunting at the beginning but Donna made us feel so at ease, answering any questions we had and being very quick to reply to emails. Thank you!

Ellie · 6 June 2024

★★★★★ 5/5

Google

Today completed on my property, Jo who dealt with the purchased from start to finish he’s been amazing,helpful is a not a word how much he helped to make the process quick and good and looking for my next house and I would never trusted anyone else apart Jo with my next house!

Hpd · 16 January 2026

★★★★★ 5/5

Google

Liam has been fantastic all the way along the process; helpful, friendly, supportive and prompt.

Jack · 16 September 2025

★★★★★ 5/5

Google

We have rented a property with help from the Barnsley branch, Erica was very helpful with every step of applying for the property and any questions we had she would help as much as she could. Great lettings team at the Barnsley branch

Laura · 25 September 2024

★★★★★ 5/5

Google

Abi was amazing! I couldn't recommend her more she made buying my first house a lot easier than I expected. Quick to reply to emails and answer any questions i had. 5 stars all round thankyou!

John · 19 October 2024

★★★★★ 3/5

Google

Our journey with WHBrown was very mixed. Initially, they couldn't do enough for us. Our house purchase turned into a bit of a nightmare, through no fault of our own but lots of changes in staff hindered communication and lots of calls that were supposed to be returned to us never were. It was very disappointing when nearing the end of our purchase a member of staff behaved unprofessionally and actually made both myself and my husband want to withdraw from the sale. I did express my concerns about this conduct and was informed the member of staff would call and apologise for his behaviour but this did not happen.

Gemma · 11 November 2024

★★★★★ 5/5

Google

Abi was really lovely and helpful, explained everything really well as I was unsure on a few things. Made the whole process so smooth! Would definitely recommend William H Brown Barnsley, and Abi!

Harriet · 19 October 2024

★★★★★ 5/5

Google

Donna Heawood from w h brown Barnsley was amazing from start to finish. Firstly finding us a mortgage then sorting our insurance policies out and even recommending a brilliant solicitor everything has run so smooth a big thankyou from myself and Sara

Martin · 6 August 2025

★★★★★ 5/5

Google

Liam and Erica were helping us with moving into a new home, they were very friendly people! Making the process a lot easier and hassle free! Any troubles, concerns or questions were answered quickly and taken seriously, can’t fault anything! :)

Nicole · 30 May 2024

★★★★★ 1/5

Google

If I could give minus stars I would I can not express how awful my experience has been and would never EVER encourage anybody to sell their house with William H Brown Barnsley. 1. It is now clear they overvalued my house by £30,000 to get me excited and pick them as an agent. 2. It took weeks before a for sale sign was outside my house, on a main road this is basic? 3. I had viewings booked without checking my availability, when I phoned to ensure they were cancelled I had people turning up at my door to view still as they had clearly not cancelled viewings - this happened twice. A lady turned up to view my house with a baby when the viewing had been cancelled days before and she was never informed by the agents. How can you do this to people? 4. I had phone calls when viewers cancelled however, agents still turned up to show the viewers around? They hadn’t even communicated to their own staff. Following this I had calls to ask how the viewing went even though it was cancelled? 5. I went in to their branch and physically complained, their communication and stress they caused me brought me to tears I was promised that somebody would come to my house and have a look and see if I needed to make tweaks - this never happened. 6. Due to all the above stress I took my house off the market with them - I then had calls saying people wanted to view, even though I said I wanted no more viewings - again poor communication. Please please do not choose this agent unless you want a terrible experience. I verbally complained and cried, this clearly had no impact - a written complaint is in the process. I have never in my life have I written a review like this, but I would not forgive myself if I did not give people the heads up.

A · 18 October 2024

★★★★★ 2/5

Google

We recently offered on a property for sale with WH brown Barnsley and initially the sales negotiator was lovely, chatty and very enthusiastic eager to get us to use their solicitors. We had our offer accepted but decided to use our own solicitor…. Following this unfortunately the service went downhill. Wh brown took 4 weeks to issue sales instructions to our solicitor, no updates on our purchase or the upper chain unless I called them ( then I would be told I’d get a callback which rarely happened until I’d called 2/3 more times ). My sales negotiator left the company part way though my purchase but nobody actually told me this, another negotiator in the chain told me . The communication was poor to say the least , I would not recommend using them at all.

Jo · 11 October 2024

★★★★★ 5/5

Google

Liam has been a great help

Kayleigh · 1 September 2025

★★★★★ 5/5

Google

We had a really good experience with the Barnsley team. Erica and Liam were an absolute pleasure to deal with. From the first interaction right through to move in date they were professional and provided an outstanding service throughout the process.

Lorin · 21 April 2024

★★★★★ 1/5

Google

I don’t know where to begin with how horrific the service has been. It has been nothing but stress. AVOID THIS ESTATE AGENTS AT ALL COSTS! - Couldn’t even list the property details correct (basics such as number of bedrooms, street name). When I complained about this, the response was that it wasn’t the girls problem and to complain to someone else? - Getting a response to emails is impossible. When I complained I was told it was due to annual leave (pathetic excuse - annual leave for 6 weeks with no out of office email put on? More like laziness and incompetence). - They don’t tell you at the time of listing your property you are tied with them for 20 weeks. I formally complained regarding the contract Ts and Cs not being met with a request to leave our contract early and head office didn’t want to know! Nothing improved whatsoever. - Finally coming to the end of my 20 week contract and I gave my ‘28 days notice’ to remove from rightmove and they did it immediately. Opposed to waiting 28 days, what’s the point in this policy if I ask you to leave my property on for 28 days and you ignore me and do it instantly? - when I rang up to request to withdraw my property the young girl on the phone was rude. She wasn’t listening to a word I said so I rang again to ask her to send me something in writing to provide more assurance. She didn’t listen to my house number, told me my house had sold STC (obviously wrong), didn’t bother saying goodbye and hung up. Shocking customer service. In response to your other 1* reviews, you reply saying if we want to discuss further to contact you. What’s the point? I’ve done it plenty of times and your service remains diabolical. I don’t want to publicly name and shame but private complaints don’t work. If you want to sell your house in Barnsley, use anyone but these guys.

Ebony · 25 September 2024

★★★★★ 1/5

Google

Ridiculous branch to deal with. Lied to our faces about putting offers in when they hadn't, said they were chasing up a response as they 'want to get this sorted for us', we then learnt from a different estate agent that someone else was closing on the same house in a matter of days. Wasted months trying to deal with them and secure a house and they have just lied at every stage. Constantly chasing, useless.

Leah · 20 November 2024