William H Brown reviews

★★★★★ 5/5

Google

Abi was friendly and informative without being confusing. Made the whole process much easier than I'd been expecting. Would definitely recommend Abi and the barnsley branch of William H. Brown

Alistair · 19 October 2024

★★★★★ 5/5

Google

Was made a great deal easier through strong communication which was never present in prior estate agents I have used, thanks to Abi who made thing very clear and simple.

Harry · 19 October 2024

★★★★★ 5/5

Google

Tom was absolutely exceptional helping us with our mortgage, professional and straightforward yet added a real personal touch. Highly recommend, definitely made our move a lot easier than first thought.

Jak · 19 October 2024

★★★★★ 5/5

Google

Had some mortgage advice from Sarah, who I can’t recommend enough. She was really friendly and explained everything thoroughly whilst putting us at immediate ease. Thank you Sarah 👍 …

Lee · 19 October 2024

★★★★★ 5/5

Google

Lovely staff, great communication all throughout. I have to give a speical thank you to Donna for being very patient with me, explaining every single step in great detail and being very quick in responding to me, really do appreciate it, thank you 😊. …

Feyisayo · 23 December 2023

★★★★★ 5/5

Google

Great service at William H Brown Barnsley. Liam was great - he makes the experience feel so personal and he makes sure to give you all the information and keep you informed whilst doing the best he can to give you the best service. Super friendly and easy to talk to. Feel like no problem or enquire is too much. Can’t wait to get the keys to our new home thanks to Liam!

Kirsty · 21 June 2020

★★★★★ 5/5

Google

Purchased an house from William H brown Barnsley.We dealt with Karen who took us for our viewing she couldn’t have been more helpful , really quick at sorting the house for us and explained everything we needed to know and was very friendly.Highly recommend.

Georgie · 23 December 2023

★★★★★ 1/5

Google

If I could give no stars I would. This estate agent encouraged and enabled gazumping. Karen took an offer off me and it was accepted and she encouraged me to instruct my solicitor after trying to sell me their solicitors. Days later she rang me to say the other estate agent it was also up with, have an offer on that house and she wants best and final offers and she asked me to increase our offer. I said I wasn't going to offer more our offer was accepted, and this is wrong, plus I told her what I thought of this being so unethical. She then emailed asking me to call her back on the day of my father in law's funeral, which she knew was that day and told me when I called we'd been outbid. I then rang the other estate agent the next day as though I was interested in the house and finally outright asked when he was going to arrange a viewing, and I was told that they had no offer on the house, I let them know exactly what Karen had said about them. Had we instructed our solicitor as she wanted we would have been massively out of pocket. William H Brown lie and are extremely unethical AVOID! Ps In reply to your reply there is no resolution possible. You the estate agent enabled us to be gazumped. The house is marked as sold subject to contract on your listing and not on the other estate agents listing further proving you lied.

Esther · 2 August 2024

★★★★★ 5/5

Google

Amazing rental service! Called for advise on a rental property and spoke to Erica. She was very helpful and professional from start to finish and I am looking forward to working with you when my rental property completes :) Thank you very much

Yolanda · 23 December 2023

★★★★★ 5/5

Google

I can not thank the team at William h brown team enough, extra special thank you to Danielle who explained everything in detail and made the decision to sell so much easier. Many thanks again

Steffanie · 21 May 2024

★★★★★ 5/5

Google

If you want to sell your house then this is the place to go. They sold my house in 1 day and Olivia was great. Would definitely recommend 👌 😁 …

Carl · 24 July 2024

★★★★★ 5/5

Google

I did a viewing recently with William H Brown Barnsley and Isabel showed us around. She was there ahead of time, knew the answers to all our questions and explained to us in detail how modern method of auction works. Really professional and a credit to the company!

Elliot · 1 September 2025

★★★★★ 1/5

Google

Beyond terrible. What could've been a few short months turned into well over half a year of agony. Their communication was appalling, they constantly lost or misplaced documents. They misspelled my name continuously and got our home address wrong and failed to cross check information with our bank statements and payslips so that vital information for us was sent to the wrong house. There is more I could say about how Inadequate they were at their jobs, they're not worth the time nor effort.

Kacey · 21 June 2023

★★★★★ 5/5

Google

Really good experience throughout. Communication was great and staff were super friendly and helpful - special thanks to Lilly, Karen and Jordan. Really honest and open with us about our options. Massively appreciate your help with buying our first home!

Jen · 23 December 2023

★★★★★ 1/5

Google

Unprofessional. Unhelpful. Bad customer service. Bad altitude. We were very interested in a house they had for sale. They couldn't get in the key box for access and promised to get back to me as soon as they did. I contacted them several times over the next couple of weeks with with no join then I was told they had been doing viewings and had offers on the property. Also really pushy when you phone to enquire about a property trying to get you to sell yours with them.

Janet · 21 May 2024

★★★★★ 5/5

Google

We are working with WH Brown for the first time, and I’ve been so pleased with the level of service we have had so far. Everyone I have spoken to in the Barnsley office have been exceptionally polite, friendly and professional. We’ve provisionally sold our house with the first viewing, and before it’s even gone on line! A huge thank you to Liam for sourcing a buyer.

Natalie · 21 June 2020

★★★★★ 5/5

Google

Laura, joe and Ruby have done an incredible job with my house sale. I couldn't recommend anyone better as an estate agent.

Danyal · 26 March 2026

★★★★★ 5/5

Google

Excellent customer service from Laura & Ruby. Kept us up to date with all the process of selling our property. 5* service

Diane · 19 March 2026

★★★★★ 5/5

Google

Great service. I got served by Liam, great and fantastic experience. I moved hustle free because of the first class service. Thank you Liam and William H Brown

Shingai · 21 May 2024

★★★★★ 5/5

Google

I don’t normally write reviews but feel like on this occasion it is needed. Erica Collins’ professionalism has been outstanding! She has helped me steer through a very difficult situation offering honest and insightful advice. I am happy to …

Kay · 16 September 2025

★★★★★ 1/5

Google

Phoned the Barnsley Branch twice to enquire about making an offer on a property just around the corner from ourselves and was promised a call back on both occasions. A month later and I am still waiting for the phone call and the property is still for sale. Needless to say I will not be phoning a third time. If you are trying to sell a property with this company and you aren't having any luck then this is probably why.

Chris · 21 February 2024

★★★★★ 1/5

Google

I called this company to enquire about a new build part exchange in Monkbretton. I was told I was the first to enquire and I needed to have a valuation on my property. They came and did the valuation and advised they would reserve me one of the two, 2 bed homes and meanwhile place my house on the market. I was slightly confused as to why my home was placed on the market before I could even view the new build and asked them a few times why this was. They never really answered me, just said they had to try and sell mine ASAP. I was awaiting a call to go and view the new build, when the mortgage advisor contacted to book an appointment for me to see her, I explained to her that it was a part exchange and I didn’t need to borrow, as my property was of the same price as the new build (so just move my mortgage over) she agreed in this case that I didn’t need to see her. But she mentioned that the plot I wanted had gone. I asked how this was possible and I was told the council had the last say and it was out of their hands. Not only was I gutted to hear this, but I was extremely frustrated that during my chemotherapy treatment I had dealt also with the stress of placing my house up for sale all on a false promise. I asked for a manager to call me about the situation and I waited 3 days with no call. So I called and had to leave a voicemail asking for them to cancel all viewings of my house and take it off the market. The whole process was an utter shambles! Do not recommend this estate agent at all. I do however recommend that they have some serious training on how to tell the truth and common decency. Absolutely ridiculous! Please Also notice how the company have nothing to say about my negative review a year later…, but have lots to say on other people’s! Again confirming how wrong they are for this! Emailed as requested today.

Victoria · 21 February 2024

★★★★★ 5/5

Google

I have recently listed my property with William H Brown, primarily because of the member of staff at the Barnsley branch called Olivia. She has been incredibly helpful in responding to my enquiries and been very proactive in making arrangements/appointments. She has given me lots of advice and support and this has made me feel very confident to use this branch to sell my property and also to buy my next home with her assistance.

Joanne · 23 May 2024

★★★★★ 1/5

Google

Probably the worst service I have ever paid money for. First time using an estate agent and we expected them to be personable and good communicators as a bare minimum but we didn't even get that. Every time you call it's a different person and they don't have any update and promise to call you back but very rarely do. We had to chase any and every update. You would even expect they would try to show you other properties you may be interested but even after sharing our preferences no properties were ever shared. It is very business and tick box led. I would recommend you to seek a more personable estate agent that cares about your move not about your money.

Mick · 5 June 2025