William H Brown reviews

★★★★★ 5/5

Google

William H Brown is an excellent & fantastic company to do business with either buying or selling a house. Equally important, a Lady called Layla Begg was awesome and phenomenal for she made a very stressful Mortgage move very smoothly. She kept me upto date from day 1 (one) all the way to the day of getting the house keys, and as I am not the best with technology she helped me a lot by being so flexible in our dealings. She executed her office duties in a professional and competent way, she was always replying to my emails promptly. Excellent service from Layla Begg and William H Brown. I will definitely use them again and I strongly recommend them.

Grandson · 19 December 2025

★★★★★ 5/5

Google

We’d like to say a huge thank you to Layla at William H Brown for all her help in selling our house! She kept us updated every step of the way and made sure we were informed as soon as there was any news. Her communication and support throughout the whole process were fantastic, and thanks to her hard work, we were able to sell our home and buy our dream house. We couldn’t be happier and would definitely recommend Layla and the team at William H Brown to anyone looking to move!

Michael · 24 November 2025

★★★★★ 5/5

Google

We recently bought our house through William h brown and had the pleasure of Donna as our mortgage advisor and Layla looking after us while the sale went through. We didnt have a straight forward experience and was a very lengthy process through no fault of WHB at all, however Layla was very very helpful throughout, always kept us updated, chased things up when needed and very approachable via phone or email and always got back to us. Thankyou very much!

Hayley · 16 October 2025

★★★★★ 5/5

Google

We were nervous about selling our home as the last time was over 30 years ago. Well we shouldn't gave been worried as when a lovely young lady came to do our valuation we couldn't have been in better hands. The young lady, Lily Scales, put us at our ease, explained everything thoroughly and answered all our questions. Lily was very professional but with a friendly and empathetic manner. We gave gad regular updates along our journey and answer any questions that we have. It was daunting at the beginning but with the service we have received it has been stress free.

Helen · 1 September 2025

★★★★★ 5/5

Google

After having a nightmare with our removal company turning up with half a van and team, Ruby was absolutely fantastic at helping ensure everything went through as quickly as possible to enable us to complete 2 trips. She also helped agree a price that was fair for us and for the vendor. Thank you for everything.

Kayleigh · 16 September 2025

★★★★★ 5/5

Google

When I've called I've usually been put through to Joe - the guy must have been sick of hearing my voice with all the questions etc. But he's been so patient and helpful. Just been emailed to say 'congratulations, the house is yours'. Absolutely buzzing. Thanks Joe. Another shout out to Liv who was really helpful, very approachable, tied a lot of loose ends and helped with the IAMSOLD process! Thanks Liv. Small one to Ruby, who seemed as excited as me when handing the keys over!!

Kieran · 27 November 2024

★★★★★ 2/5

Google

Hi, overall service I would say is below average. Having said that, Joseph Wilson has been excellent and deserves recognition. It feels from my point of view that the branch needs to communicate better with each other and work as team. Ensure that if they say they’ll do something, they do it. Learning from Lesley at Gascoigne Holman in Alderley edge would be useful. Finally I’m moving so I’m happy to see the end of the sale.

Hayley · 4 December 2024

★★★★★ 5/5

Google

I just wanted to say a massive thank you to Mariella for helping me through a very complicated and difficult process. Nothing was too much trouble and she was always on the other end of the phone when I needed her. We would recommend William H Brown to all our friends and family ❤️

Tina · 1 September 2025

★★★★★ 5/5

Google

Liam made me feel welcome from the first viewing,, then was fully understanding as to why I needed the 2nd viewing,, and I'm glad to say that I now have a secure home for myself and kids,, Thanks Liam top bloke 👍 …

Danny · 3 December 2025

★★★★★ 5/5

Google

I am delighted to say that Williamhbrown were absolutely brilliant in helping me find the right place to live especially Liam Hall, Liam showed me around my new place and was really helpful in any thing I needed to know, thank you Liam

Sammantha · 16 November 2025

★★★★★ 5/5

Google

Layla is amazing, she held our hands through a very emotional sale. She guided us and pushed on our behalf. She said it’s her job - we feel she went above and beyond and couldn’t have done it without her. Thank you so much x

Lehan · 16 October 2025

★★★★★ 5/5

Google

We had bad experience with a previous estate agent and then when I contacted william h brown they came out to value my house and I can't praise them enough, Olivia was absolutely brilliant! Even came out one day when I finished work at 6 for us to sign everything. We then put our house up for sale with william h brown and it sold within 6 days! Highly recommend william h brown 1000% Olivia and Joe was absolutely brilliant! Friendly and helpful 😊 x

Katie · 24 July 2024

★★★★★ 5/5

Google

Had a great experience working with these guys, especially Daniel Sayles & Joe Champion- they were always there when I needed any help, willing to do viewings outside of their scheduled hours- couldn’t recommend these guys enough.

Holonou · 10 December 2025

★★★★★ 5/5

Google

Very vibrant office. Visited on two occasions. Perhaps a more business like approach on the phone would be more welcome. I was given a valuation that I was happy with. The valuer estimated that my property should be sold within six weeks. On the last day of the six weeks I accepted an offer. Well done! Sales assistant Abi is a very friendly person. Always upbeat and offers good conversation. In my experience with the Barnsley branch, Abi is nearly always first to answer the phone (sometimes takes a few attempts to get an answer), and the most frequent assistant that calls me. The remainder of the team are also friendly and upbeat. A good company to use.

Tim · 21 May 2024

★★★★★ 1/5

Google

This is the most unserious company I have ever encountered in England, people, make sure you don't have any dealings with them. We applied for a property they offered, we were overbidding with prices, in the end everything was fine, we were supposedly approved, we started preparing the documents for the deal, they call us and say there is another candidate with you, the deal is falling through. Avoid this agency if you don't want to waste your time.

Dido · 16 January 2026

★★★★★ 5/5

Google

Thank you WH Brown for selling my property for the full asking price within a week! Complete professionals from the outset. I have been fully informed at every step and the quality of their marketing is fantastic. Thanks to all the team at Barnsley, and a special mention to Olivia who listed my property and assisted with the viewings. Thank you so much! I would highly recommend WH Brown to others.

Kerry · 19 October 2024

★★★★★ 5/5

Google

Brilliant service, kept in the loop all the time, Laura was absolutely brilliant Thank you to all the team 💜 …

Neil · 2 April 2026

★★★★★ 5/5

Google

I can’t thank Joe Champion enough for his advice in relation to properties I viewed to purchase, his advice and guidance in relation to a mortgage and affordability, and getting me to the point of mortgage application. Always super quick to …

Steph · 16 September 2025

★★★★★ 5/5

Google

Absolutely brilliant customer service Joe was always on hand to help and always acted efficiently and on a timely manner. Would highly recommend and will be definitely be contacting Joe and the team if I decide to sell again!!

Jamie · 1 September 2025

★★★★★ 5/5

Google

We went to see mortgage advisor Donna Haewood, she was warm and friendly on arrival and listened to our situation and then did her thing. We we would just like to say she was absolutely fantastic and we couldn't have found the mortgage we needed without her. She has helped us all the way through our journey to buying our property, always patient, quick to respond and resolve any queries. Thank you Donna, we will highly recommend you to friends and family.

Charlotte · 23 December 2023

★★★★★ 1/5

Google

Terrible experience, as a buyer they tell you nothing but lies. One minute they have a document then two days later they don’t. Then get told oh we should have called, did you not get our voicemail. No because when you don’t call you cannot leave a voicemail. Will not be buying any property from these clowns moving forward, I’ll buy from professionals.

Toni · 26 March 2026

★★★★★ 5/5

Google

Erica came out and gave me some great advice on what to do with my property to make it rentable.. looking forward to getting it done and let. Thank you so much Erica

Linda · 16 September 2025

★★★★★ 1/5

Google

If i could give 0 i would Eveything went smoothly at the start and then from the day we got the keys eveything went down hill. The maintanance man never turned up and always did half a job the house was covered in mold and hand leaks that we were told would be painted over when we left. William H brown gave no support to us throughout the duration of our tenancy and instead talked down to me throughout our conversations, bullied me and continually gave mis information regarding out tenant rights. When concerns where expressed we were contiaually ignored and told it was not their problem and I even had to do a viewing on the house myself due to the william h brown agent leaving half way through their bookings. I am emmensily dissapointed in the whole situation and would expect much more from a reputable company. I would avoid at all costs

Lara · 26 July 2023

★★★★★ 5/5

Google

Joe was extremely helpful and kept me updated with my offer and developments.

Sonia · 16 February 2026