5/5
GooglePleasant, friendly staff, in person and on the phone. We were helped by Sammy, who showed us around and was able to answer our questions.
Trusted Agent profile · Banstead, Surrey
Verified
The Personal Agent Banstead reviews
★★★★★
579 reviews across 1 platform
141 High Street, Banstead, Surrey, SM7 2NS
Part of The Personal Agent, see every office.
The Personal Agent's office in Banstead, Surrey, at 141 High Street, is rated 4.9 out of 5 across 579 reviews on 1 platform, including 579 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Banstead office, from every platform, shown as written. First names only.
Google5/5
GoogleThe team at the Banstead branch have been amazing. I haven't gone through a sale of a property before and they have been very supportive and knowledgeable through the whole process. I thought the viewings would be overwhelming, but they managed the process professionally and calmly; I just had to leave the house (my choice), the rest was taken care of. The subsequent offers submitted were also completely managed by the team and I felt informed at every stage. Great teamwork by the branch led by George, the manager, who has also been involved and checking in with me. THANK YOU!
4/5
GoogleSarah West has been very knowledgeable, helpful and honest member of the team that we have had the pleasure of working with. If we find a property we like I’m sure we will be guided in the right direction by her.
5/5
GoogleViewing conducted by Sarah West was great - she was honest and answered all our questions. Would recommend.
5/5
GoogleThe Personal Agent have been amazing from start to finish. Tom and the team have been wonderful and a pleasure to deal with. Thanks guys! J
Agent replied
Thank you for your feedback Joe. We are pleased Tom and The Personal Agent team provided you with excellent service throughout.
5/5
GoogleSammy was very knowledgeable and kind in guiding us through the house. She listened to our comments without being unnecessarily pushing- thank you Sammy!
5/5
GoogleSammy has been very helpful navigating an extremely difficult sale. She always keeps me informed and offers pragmatic advice
4/5
GoogleSarah West kindly assisted with my viewing today . Sarah was very professional. I hope to see you at future viewings. With thanks
5/5
GoogleThe Personal Agent are great, arranging viewings and valuations was easy and convenient. We met Samantha for a viewing, she knew a lot about the property and gave us the space to look round the property freely, we didn’t feel rushed at all. George came to value our house and was also great to speak to. He had a clear strategy of how we could sell our house and knew a lot about the local area.
5/5
GoogleTom has been brilliant from the outset. The most trustworthy and hardworking agent I have come across. Recommend to all who are thinking of moving!
Agent replied
Thank you for your feedback Ellie. We are pleased that Tom has provided you with the very best service to ensure your experience with us was as expected!
5/5
GoogleTom was always easy to contact and obtain information on progress. Friendly and professional service.PositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thanks for your review Ciska. We are pleased to hear that Tom provided you with both friendly and professional service!
5/5
GoogleSam was professional yet very welcoming and informative
5/5
GoogleWe was shown around a property by a lovely lady named Sarah, she was very professional & informative. Thank you Sarah
5/5
GoogleWe viewed a property with Anna in Banstead. Anna was very helpful and answered all of our questions. She kept us in the loop with everything regarding the property. I couldn’t recommended her anymore. Hopefully we can view more properties with Anna and find our forever home.
5/5
GoogleThank you Sarah and Sammy for showing us around the property. Both were promptly on time, knowledge and have been great to deal with.
5/5
GoogleSamantha has been very proactive and helpful in my search online. Sarah who actually helped with the physical viewing was extremely patient and knowledgeable about the properties she showed us. Thank you both.
5/5
GoogleSamantha Voller has been great. She has identified our house needs and recommended and arranged viewings for houses that are relevant. Really appreciate her help, and pleasant manner.
5/5
GoogleSarah was insightful with her knowledge of the two properties and local area. We viewed two different properties which were very professionally presented. Thank you.
5/5
GoogleGeorge and the team have been great, from day one he offered us advice and information to help us decide when and how to market our property which so far has run very smoothly. I recommend them to anyone looking to sell in the area.
5/5
GoogleSarah was very friendly and helpful when we met her at the house we were wanting to view. She let us take our time in viewing the property and answered any queries we had.
5/5
GoogleSamantha is extremely kind, prompt, professional and genuinely just a great sales agent! We felt like she genuinely had everyone’s best interest at heart. Thank you
5/5
GoogleSarah was very helpful and welcoming she had plenty of knowledge about the property and was able to answer all the questions we put to her. I would highly recommend her for property viewings
5/5
GoogleSamantha has be absolutely fantastic. When showing us around she answered all our questions, her knowledge is brilliant and very helpful, her communication is amazing. Thank you Samantha 😀 …
4/5
GoogleSarah from the Personal Agent showed us round a beautiful home today- she let us take our time and ask as many questions as needed- thank you Sarah!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Banstead
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Banstead won Trusted Agent; The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent.
