5/5
GoogleArrived at the property in smithy lane with a very warm greeting from Sarah west. Charming and very spacious house. It is in need of quite a lot of improvement work but We liked it very much.
Trusted Agent profile · Banstead, Surrey
Verified
The Personal Agent Banstead reviews
★★★★★
559 reviews across 1 platform
141 High Street, Banstead, Surrey, SM7 2NS
Part of The Personal Agent, see every office.
The Personal Agent's office in Banstead, Surrey, at 141 High Street, is rated 4.9 out of 5 across 559 reviews on 1 platform, including 559 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards The Personal Agent won in 2026.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Banstead office, from every platform, shown as written. First names only.
Google5/5
GoogleSamantha was very helpful
5/5
GoogleI had an appointment scheduled with The Personal Agent Banstead Branch. It was great having Sammy to help me with the viewing. She was quite patient and accommodative with my constant rescheduling requests and had a very pleasant demeanour.
5/5
GooglePersonal agent in Banstead have been brilliant, we really appreciate their help every step of the way. George and Tom particularly couldn’t have done anymore! George especially really understood it was our dream home and made it his priority to ensure he got this over the line! Fantastic team and most importantly were honest and had open communication!
5/5
GoogleSamantha is friendly and knowledgable.
5/5
GoogleSecond time using The personal Agent . Absolutely brilliant . Very professional well organised. Great communication kept well informed. Sold 2 properties for us Our agent conducting viewings was sarah she was excellent very knowledgeable , helpful and professional. Highly recommended.
5/5
GoogleIt was a lovely property with beautiful garden, well maintained house. Samantha Voller from the Personal Agent was great. She was very professional, friendly and approachable. She knew all the information and asked us if we had any questions etc. Overall it was a great viewing experience with my family.
5/5
GoogleSammy gave us the space to go around and view the house in our own time. She was very helpful with answers to our questions. Punctual and very approachable. We are grateful for the experience.
5/5
GoogleMet a lovely lady called Samantha who first listened to what exactly we needed and managed to make a viewing as soon as we were available. She let us look at the house with olenty of time and answered all out queations, infact called back later with some of the answers.
5/5
GoogleExcellent agent who made the extra effort late on a Saturday to get things completed. Special mention for Sarah who went over and above to get important paperwork and waited late to complete the process.
5/5
GoogleWe had a lovely experience with Sarah West. She was very helpful and was able to fit us in even on a Friday evening for a viewing. We would definitely recommend.
5/5
GoogleSamantha was brilliant!
5/5
GoogleHave nothing but praise for The Personal Agent at Banstead and their team. They have an excellent work ethic, great communication skills, choose the right type of client for the property. A special thanks goes to Samantha, Sarah and Simon.
5/5
GoogleI viewed Burghwood place, which is beautiful and I was met by Estate Agent Sarah West, who was very professional, friendly and no question was a problem to ask. I think more Estate Agents should be like Sarah!!! Not over pushy and saw everything in a calm and relaxed manner.
5/5
GoogleOur enquiry ws looked after by Sarah, she was very professional, knowlegable. Highly recommended.
Agent replied
Thank you for the lovely review! We are really glad to hear our more 'personal' approach to estate agency is working. We are so happy to hear you are now in your dream home.
5/5
GoogleMe and my daughter had a viewing today with Sarah west, she was very easy to talk to and did a brilliant job showing us round and answering any questions we had.
5/5
GoogleThe worker (also a Samantha), was an excellent worker, hence our appreciation and indeed gratitude, that made us feel very happy, intrigued, yet well informed. For me, having not just a worker, but someone who had previous ived experience as a child, was sooooo valuable. Many Thanks
5/5
GoogleI'm delighted with the service I've received from the Personal Agent. Professional and approachable with great local knowledge. They have kept me informed at all stages of the process, going above and beyond to secure a successful outcome.
Agent replied
Hello Rebecca. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.
5/5
GoogleThe Personal Agent definitely live up to their name, they really understood my needs and helped me find the property I've been looking for - I am looking forward to making my new house a home, thank you
Agent replied
Thank you for the lovely review! We are so pleased to hear you are now happy in your dream home.
5/5
GoogleI had a viewing with Samantha and she was very friendly, professional and informative. Unlike other agencies that send viewing assistants that only open the doors for you, the Banstead branch sends a proper experienced agent who made a very good first impression!
5/5
GoogleSarah West, with The Personal Agent is one of the best Sales Negotiator's. She has been able to quickly understand my requirements and propose the best options in the market. The viewings are well-organised in advance, as per my flexible timings. Kudos to her and the team.
5/5
GoogleWe have recently used the Personal Agent through their Banstead Office and have received absolutely first class service throughout. Special mention for John Ralphs who has lead us through the entire process with expertise. Thank you.
Agent replied
Thank you for your feedback George. We are pleased that the team provided you with excellent service!
5/5
GoogleViewing with Sammy Voller. Very efficient and pleasant. Handled an unusual situation tactfully and with consideration
5/5
GoogleSarah West (The Sales Negotiator) received us at the door and took us around the property, explaining everything very clearly. She was friendly and professional in her approach. My wife and I were very pleased about our visit and experience. Thank you and well done
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Personal Agent Banstead
How many reviews does The Personal Agent Banstead have?
The Personal Agent's Banstead office has 559 reviews across 1 platform: 559 on Google.
What is The Personal Agent Banstead's rating?
The Personal Agent Banstead is rated 4.9 out of 5 across all 559 reviews, and 4.9 out of 5 on Google from 559 reviews.
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Banstead won Trusted Agent; The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent.
Where is The Personal Agent's Banstead office?
The Personal Agent Banstead, 141 High Street, Banstead, Surrey, SM7 2NS.
