Chancellors reviews

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 13 March 2021

★★★★★ 1/5

Google

Extremely poor communications from the Letting side. I have called multiple times over the past two weeks regarding multiple properties to rent, I unfortunately never get through to the Letting department and received many false promises of call backs that never happen. I have been in communications with several other Lettings agencies across Banbury and this by far has the worst communications. I wouldn’t bother, there are far more organised letting agents in the area.

Nousheen · 31 October 2023

★★★★★ 4/5

Google

Craig was polite and friendly, and knowledgeable about the area and property,

David · 20 August 2024

★★★★★ 5/5

Google

We dealt with Charlotte Morgan at Chancellors whilst looking for a property for my mother. Charlotte was extremely professional, a great communicator and most importantly she was very patient with us whilst looking for a property.

Darren · 12 February 2023

★★★★★ 5/5

Facebook

Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 1/5

Google

Awful experience. Applied for 4 properties to rent. 3 applications I haven’t even had a reply from iulia to say they received them. Every time I call I get out through to head office. Once they even hung up straight after picking up. The property we did apply for they didn’t even tell us we got declined we have to chase for an update. Not even an email. Go to Scott Fraser in headington they will give you constant updates and get you a place to stay. Chancellors are awful.

James · 30 May 2023

★★★★★ 5/5

Google

Faisal and Danielle were fantastic at keeping me in the loop at simplifying the rental process for me. They made things very easy and were always quick to answer any questions I had

Usman · 30 April 2023

★★★★★ 5/5

Facebook

I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 5/5

Google

Great service polite and professional

Phil · 9 April 2026

★★★★★ 5/5

Google

Charlotte gave us an excellent show round of the House yesterday she had knowledge of the local area. Very impressive.

Tim · 1 December 2025

★★★★★ 5/5

Google

Mr.Theo cumming was very patient and helpful in helping us get our dream home.

Prashob · 21 January 2026

★★★★★ 5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 7 October 2020

★★★★★ 5/5

Facebook

Would definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!

Alexander · 9 August 2019

★★★★★ 5/5

Facebook

Just a little note to say how forthcoming and helpful Casey Gramson has been with all things to do with the letting and management of my flat. She's been great and nothing is too much trouble. Very communicative which is what you want and need when letting your property. thanks Casey. Caryl Jones

Caryl · 28 July 2019

★★★★★ 5/5

Facebook

I do have problems receiving my rental payments on time from one tenant. My account manager is called Emelia. Emelia is polite and methodical in her approach. She is able to give suggestions and possible solutions. She ensures the correct notices are give that protect me. She is prompt in her response and keeps me updated.

Mike · 9 December 2016

★★★★★ 5/5

Google

Shai and Odetta very helpful 👌 …

Thanos · 13 March 2026

★★★★★ 5/5

Google

Excellent friendly service throughout the whole process

Stephen · 13 March 2026

★★★★★ 5/5

Google

Thomas was really helpful and professional, patiently answering all the questions. Thank you!

Adedeji · 29 May 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Charlotte Morgan who showed me around a few properties over the weekend. I must say, I was thoroughly impressed with Charlotte's professionalism and dedication to finding me the perfect home. Charlotte took the time to understand my needs and preferences, I never felt pressured or rushed during the process, which made me feel at ease.

Lise · 20 April 2024

★★★★★ 5/5

Google

Very informative, caring service, going beyond to be helpful.

Judith · 13 February 2026

★★★★★ 3/5

Google

Amarjit and Matt are fantastic and this review would be 5 stars BUT....they have been let down massively by their solicitor referral scheme, Chancellors recommended possibly the worst solicitors I have ever known who were impossible to deal with, and delayed the sale by months due to incompetence, ignoring calls, emails and not reading information given to them by the relevant parties involved. Also, extremely disappointed by Chancellors 'sales progression team' who have no idea what is going on and just add confusion to the whole process.

William · 30 January 2023

★★★★★ 3/5

Google

Amarjit and Matt are fantastic and this review would be 5 stars BUT....they have been let down massively by their solicitor referral scheme, Chancellors recommended possibly the worst solicitors I have ever known who were impossible to deal with, and delayed the sale by months due to incompetence, ignoring calls, emails and not reading information given to them by the relevant parties involved. Also, extremely disappointed by Chancellors 'sales progression team' who have no idea what is going on and just add confusion to the whole process.

W · 13 January 2023

★★★★★ 5/5

Facebook

Francesca is my property manager, she is a pleasure to work with. When I have some problem, doubt, ...she always responds fast, by telephone and also by email. She is really helpful. It is a pleasure talk with her, always polite and nice. I am really happy with her.

Noelia · 3 November 2019