Trusted Agent profile
Verified
★★★★★
693 reviews across 2 platforms
1 Horse Fair, Banbury OX16 0AA
Part of Chancellors, see every office.
Chancellors's Banbury office at 1 Horse Fair is rated 4.1 out of 5 across 693 reviews on two platforms, including 339 Google reviews rated 4.3. The 354 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Banbury office, from every platform, shown as written. First names only.
5/5
GoogleRachel is an absolute superstar, very friendly, kind demeanour and happy to help. A true model employee and a value to the company!
Thank you for leaving us this great review Leon, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookBrilliant service across the board. In particular Rachel Axton at Thameside has been more than helpful on a number of occasions and I cannot compliment her work ethic enough. She does indeed go the extra mile to make sure the job is done. In my own experience, things are nearly never straightforward, however Rachel has always made sure that everything is organised and try her very best to make sure the outcome suits everyone.
Thank you for your review
5/5
GoogleCharlotte from Chancellors has been an absolute joy to deal with. And through what has previously been a stressful process (with other estate agents), Charlotte has been extremely helpful, polite, refreshingly honest and is extremely knowledgeable about the properties that Chancellors are marketing. Highly recommended, A+.
Hi Alex, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookThis is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property. Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!
Thank you for your review
5/5
GoogleIt was an excellent service. Straight questions, kept professional and laudable
Thank you, Muhammad, for your wonderful feedback! We're thrilled to hear that you found our service excellent and professional.
5/5
GoogleCharlotte has been an absolute star throughout our hunt for a new family home. Phone calls, emails all replied to in a timely manner and even stayed late to accommodate a viewing. Her professionalism has been superb. Thank you!!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
1/5
GoogleIf you're a landlord then avoid using Chancellors lettings in Banbury. I've dealt with more than a few lettings agencies in recent years as both a …
Thank you for bringing this to our attention Ben, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
GoogleBeen looking to relocate to banbury for a few months and it took us a while to find the right place. Tom has been very patient with us and has really helped us through the whole process effectively and efficiently! Thank you Tom!
Hi Chelsey, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleEnquired about a property a couple of months ago. Filled in all my information on the enquiry form. Then got another email asking me to provide all the same information. …
Thank you for bringing this to our attention Sophie, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
GoogleCharlotte has proved a highly successful negotiator and a diligent adviser, keeping us informed throughout.
Thank you Mark for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleCharlotte Morgan has been extremely helpful in my property search. She’s honest, friendly and proactive. She’s efficient, kind and focused. Charlotte stands out as the best agent I have dealt with in my search for properties to add to my portfolio. Many thanks indeed!
Thank you Samantha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent experience so far. Thomas Smallwood, the Client Lettings Manager has been helpful, friendly and professional in dealing with my Property Lettings application.
Thank you for leaving us this great review Julie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
4/5
GoogleNever had a bad experience dealing with Chancellors, Quality service always. Raychel has been really helpful
Thank you Ogunkanmi for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
5/5
GoogleTheo Cummins really helped through my application a lot, though it took longer than expected, he kept constant communication and updated me about everything even when nothing had happened.
Thank you Robyn for giving our Chancellors - Banbury Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
FacebookI have been looking for a rental-property with friends to live in for the 2020/21 Academic Year. Mr. Jordan Liepa has been dealing with our enquiries and viewings and has been incredibly helpful, offering a professional and efficient service during our house-hunt. I would definitely recommend Chancellors to a friend on the basis of how Mr. Liepa has handled and assisted our search.
Thank you mate! Happy to help ????
5/5
GoogleCharlotte made our buying process great from the start, giving us a detailed viewing of the property and answering all questions thoroughly that we had for her. Would definitely recommend.
Thank you for leaving us this great review Josh, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleThomas has been really helpful through the whole letting process. He has made it look so easy where in I was having so much trouble finding a house in Banbury over the past 30 days. Very good service. Highly appreciated.
Thank you Fahad for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
2/5
GoogleUnfortunately I wasn't happy with the sales approach given by chancellors in my purchase through them. It consisted of sales bulls..t, which was intensely irritating, an inaccurate representation of the property freehold status which caused big delays, followed by oppressive, devisive communications. Not all bad of course, because the team were helpful when help was needed, to get this purchase secured.
Hello Diana, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Banbury Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleCharlotte and Francis have been really helpful in the purchase of our new home, getting answers to any questions we had quickly. Thank you!
5/5
GoogleCharlotte has gone absolutely above and beyond during the whole process !! Couldn’t say thank you enough.
Thank you George for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleThe service which I got from Tom was very awesome. He is good at his work and handles issues professionally with a good heart. I credit him very much
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleMya is amazing and very welcoming and knows her craft
Thank you Gurminder for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleTom went above and beyond to understand our needs and preferences, ensuring that we found the perfect property. I would recommend Tom to anyone in search of a reliable and effective property agent.
Hi James, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleVery disappointed. I applied for a rental property and received a call straight away to book in for a viewing, which was great. I received a confirmation email for the online viewing but no details of a video link. In the days leading up to the appointment, I called and emailed multiple times to no avail. By the time the appointment should have happened, I still had not heard anything and nobody answered the phones, the viewing did not go ahead, but I received a link to leave a review, so here we are. While I appreciate estate agents are busy and they may have had more than enough interest for the property, it is rude to disrespect someone else's time in such a way. If you cannot honour an appointment, have the courtesy to cancel it.
Thank you for bringing this to our attention Sarah, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Banbury office has 693 reviews across two platforms: 339 on Google, 354 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Chancellors is rated 4.1 out of 5 across all 693 reviews, and 4.3 out of 5 on Google from 339 reviews, checked 9 October 2026.
Chancellors, 1 Horse Fair, Banbury OX16 0AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.