Chancellors reviews

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 5/5

Google

Mya was extremely helpful and very patient, She made me feel a lot more comfortable in the usually overwhelming process of finding a rental. I would recommend Chancellors to anyone. They are a solid 10/10.

Esther · 3 November 2024

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 10 August 2020

★★★★★ 5/5

Google

We arranged a viewing and had support from Charlotte Morgan who was really helpful. She was well informed on the property, and answered all our questions. Charlotte communicated everything clearly and politely!

Lloyd · 23 April 2026

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 20 October 2019

★★★★★ 1/5

Google

Used these when I first rented out my house, a few years ago, they were awful and I’d absolutely stay way. The manager Richard was rude and very unhelpful, it was his way or the wrong way. I asked to be present for the quarterly checks, they done them without telling me. My tenants were late on payments a few times and Chancellors didn’t have a clue, I had to chase them each time. When I finally got my property back at the end of the tenancy, it was a wreck and they gave me NO help or advice on how this was to be rectified. Pretty much paid them just to find tenants...DO NOT USE!!!

James · 6 October 2019

★★★★★ 5/5

Google

Excellent estate agents. Sam has been very helpful and personable since I first made contact and Matt has been not only a beacon of knowledge every step of the way, but also incredibly warm and amiable. It’s been a pleasure to be able to have such a friendly and professional service for a process that is notoriously stressful! Thank you very much!

Alexandra · 13 January 2023

★★★★★ 1/5

Google

I wish I could give no stars. They just don’t leave you alone we had a representative come out months ago to then find out he had left or been sacked so we didn’t fellow up. They then hounded me with phone calls constantly after countless times of telling them to stop , and when you tell them to stop bloody calling they get really angry with you. Just had a full blown argument with some member of staff who felt brave today accusing me of raising my voice. Raised my voice ? I’m the client, very silly individual. The most disgusting customer service and useless company. Do yourself a favour and stay well away from them.

Liam · 6 November 2024

★★★★★ 5/5

Google

Absolutely superb service from an amazing rentals team! Having been with another estate agents in Banbury, they arranged more viewings in two months than the other did in 6! Faisal and his team could not have worked harder and their communication was incredible. If you need to rent a property in the Banbury area - choose these guys- they’re absolutely fabulous!😊xxxx

Victoria · 12 February 2023

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 28 July 2019

★★★★★ 1/5

Google

A Company of Disappointment This agency is extremely unprofessional and shows no care for its tenants. The maintenance team is terrible, our bedroom ceiling and walls had mold, even after they claim to have cleaned it. We were given a broken bed that hasn’t been replaced, causing back issues. The hot water taps have no water in them. It took them three weeks to provide an inventory and to book a plumber, despite constant reminders. They didn’t clean the house before we moved in, only doing so after we were already there. After years of renting, this has been our worst experience. The landlord is very unresponsive too.

Roshni · 22 October 2024

★★★★★ 2/5

Google

Pretty abysmal experience from day 1. That should have been a giveaway to be honest. We had our move in day shuffled around twice. And when we finally came to move in, the office was empty so we were unable to pick up our keys. Phoned …

Azz · 13 November 2025

★★★★★ 5/5

Google

Charlotte is a friendly, optimistic and professional estate agent. She secured an offer on our house within 3 days!

Hannah · 3 April 2025

★★★★★ 5/5

Facebook

Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

Facebook

Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

Facebook

Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

Facebook

I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

Wonderful team , professional and always approachable regarding any doubts for letting. Thomas Smallwood and Lauren Jeffries was excellent and patience to clear my doubts throughout our the process. I am impressed and would recommend to my friends and family.

Neethu · 20 April 2024

★★★★★ 5/5

Google

My recent rental onboarding was handled wonderfully by Odeta Mazeikaite at Chancellors. She was helpful and made the whole process easy.

Robin · 23 May 2026

★★★★★ 4/5

Google

Well presented, considerate and respectful. She definitely took her time to give answers to every questions that was asked. Thank you for your time and support.

Ayomide · 6 April 2026

★★★★★ 5/5

Google

Charlotte has been very helpful and approachable throughout the whole process of finding a place and buying! Always happy to answer any questions that I have and very easy to talk to!

Erica · 5 August 2024

★★★★★ 1/5

Google

I called this company 2 weeks ago to enquire about a property. It took me several attempts to even get through to someone. Eventually after someone finally picked up the agent was clueless. He didn’t even know the property I was enquiring about. This was despite giving him a property reference from their own website! Unfortunately yesterday things didn’t improve. I am a chain free buyer looking to purchase a home immediately. I called to book viewings on 2 properties and experienced the same issue trying to make contact. Eventually I got through, but was informed that due to them being extremely busy it wouldn’t be possible to see any properties for 8 days! Despite informing them of my position, they were very disinterested. I was told to ‘keep trying to call them each day and maybe there will be a cancellation’! I could understand a little if the property market was boyant, however it is clear to see on Rightmove/Zoopla the majority of homes have been listed for several months. Many of these have also been subsequently reduced. This was the case for both properties we were interested in. By contrast, I contacted 2 other Agents who arranged viewings for me within 24 hours. We have today subsequently made an offer on one of them which we hope will be accepted imminently. So if you are selling a property, as a buyer I am extremely unimpressed with Chancellors. They clearly don’t have the staff to market your property properly, plus it doesn’t bode well for how they will be throughout the sales process. This is what ultimately made us discount both homes. I would therefore give them a miss!

Mike · 27 July 2024

★★★★★ 5/5

Google

Excellent service. Charlotte, Katherine and Chad did everything they could to get my parents moved as quickly as possible with clear communication.

Liz · 23 April 2026