Chancellors Banbury reviews

★★★★★ 5/5

Google

I had a positive experience with Chancellors Banbury. The staff were professional, friendly, and responsive throughout the process. They kept me informed at every stage, answered my questions promptly, and made the experience straightforward and stress-free. I appreciated their knowledge of the local property market and would recommend their services.

Aamir · 22 July 2026

★★★★★ 1/5

Google

After making appointments 3pm. Wednesday 28th. May. Appointment made day before. Agent telephone's again 10 am next morning to confirm. I struggled with my gout to answer the phone. I was angry the call was unnecessary. The caller noted my anger. Immediately told me to find another agent. These people are talking to people who spent years in the forces. Trained to high efficiency standards. They are unlikely to need reminders 24 hours after the initial appointment made. So glad he gave me the boot. I would not feel happy with such a weak minded character doing my business.

Anthony · 28 May 2025

★★★★★ 5/5

Google

Very good service Shai Maguire is so good when handling clients

Fadzai · 23 April 2026

★★★★★ 5/5

Google

Chancellors Banbury have been exceptional in their service! Matt and his team took care of us from day one and answered all questions promptly no matter how big or small they were!, we felt well informed and they sold our house within one day!! We could not have asked for more! A special mention to Matt and charlotte! Who have been so kind throughout the process! Thank you for making our house move stress free and enjoyable!

Rebecca · 21 January 2024

★★★★★ 5/5

Google

Shai was very accommodating and helpful with making sure I was able to view and hold the property I wanted.

Courtney · 28 January 2026

★★★★★ 5/5

Google

I didn’t go for the property in the end, but Shai helped a lot with the many questions I had! In the end I had to pull out of the deal thanks to a badly timed injury but again, Shai helped with making sure that all would be ok

Archie · 23 May 2026

★★★★★ 5/5

Google

Chancellors have been amazing during the process of selling my home. Sam (who always seems to answer the phone), Amarjit and Charlotte have all been so so good. Thank you Amarjit, Charlotte and Sam (as you've all assisted with viewings) for helping me with so so many of them! The market is difficult at the moment and It's been 8-10 weeks since my house went up for sale but we have finally secured an offer for the exact asking price :) I've always thought that this process would be really stressful, but honestly.. I haven't needed to stress as you've all been so efficient and helpful. I will recommend you 100%. Thanks

Sophia · 30 April 2023

★★★★★ 5/5

Google

Charlotte is very knowledgeable about the properties we’ve seen and has been very helpful

Lorelle · 13 January 2026

★★★★★ 5/5

Google

Charlotte has been fantastic. She listened to our wants and needs and provided a good range of properties within our budget, with no pressure on stretching the budget either. She was also very knowledgeable about all the properties and help answer questions immediately. So far, we are yet to find our dream property, but I'm confident her and Chancellor's will help us find it!

Charles · 20 April 2024

★★★★★ 5/5

Google

A top class service! I recently had the pleasure of working with the sales team at Chancellors Banbury. They have consistently gone above and beyond to assist us with our property search and have always maintained a high degree of …

David · 22 June 2026

★★★★★ 5/5

Google

This is the second time I am renting from Chancellors and encountering Thomas. Thomas is a very professional staff. Very friendly and knowledgeable. He listened to every details of what I want and always available to explain everything to us on each stage. It wasn’t difficult renting again from them as I needed a bigger apartment.

Nurse · 27 July 2024

★★★★★ 5/5

Google

Charlotte has been great showing us around a property we were interested in.

Norbert · 24 December 2025

★★★★★ 5/5

Google

Very highly recommend these Estate Agents!! Tom was a huge help and helped us get a property that met all our criteria’s and needs. Very quick, straight forward and smooth process . And finally got a property we liked! Thank you so much for helping us find a property and helping us get to where we want to be Tom!! :) ⭐️⭐️⭐️⭐️⭐️

Chloe · 14 March 2024

★★★★★ 5/5

Google

Odeta the Lettings Negotiating officer from Chancellors was so helpful in finding our right property for tenancy. This is the second time we are going with Chancellors and their customer support and response is highly appreciated. Thanks

Unni · 16 June 2026

★★★★★ 5/5

Google

Emily has been great with helping me in the process of buying my first home. She is efficient and fast. She has answered all my questions and any questions she did not have the answer to immediately she would go and find the answer and get back to me promptly. She has been great with communication and made my experience so far very positive.

Ashanti · 30 November 2023

★★★★★ 1/5

Google

The worst experience for renting a property!! Sam - the Sales agent was amazing and was able to arrange for my mother to rent the property instead, however, the lettings team were dreadful. They did nothing for 3 weeks, phoned 3 days before the move to say we may not have the contract for the day of the intended move (from France - which was not able to be delayed!!) and indeed we did not have a contract until 3 days after the intended move date! Thankfully we had a wonderful landlord who allowed us to 'drop and store' the furniture in the property and my mother was able to stay with my sister - but not the best experience for my mum especially 5 weeks after she lost her husband (our father). There was no real apology and certainly no-one cared! They did not advise the landlord or arrange all the necessary safety checks/certificates in time and indeed we are still waiting for the EIC (a legal requirement) and were told by Chancellors not to plug anything in until this was carried out!!!! How can an 81 year old woman live in an all electric flat and not plug anything in! They never answer the phone at the Banbury office and we have now been phoned by the landlord as he has still not received his rent - 6 days after it was paid and 4 days after the tenancy has started. Dreadful, dreadful, dreadful. Find another agent if you can.NegativeResponsiveness, Quality, Professionalism, Value

Lisa · 20 June 2022

★★★★★ 5/5

Google

Leo is very helpful and welcoming person. Highly recommended

Jm · 10 December 2025

★★★★★ 5/5

Google

The agent, Odeta, was amazing! She had the answers to all my questions, sometimes before I even asked them. I don’t think you’ll find a better team to help you find a new house!

Jeff · 9 June 2026

★★★★★ 5/5

Google

We had a wonderful experience viewing a house with estate agent Francis Oliver. He was so professional and was able to answer questions that we had. He made me and my family feel at ease.

Wil · 23 May 2026

★★★★★ 5/5

Google

The biggest of Thank Yous to Faisal Feroze from Chancellor’s Banbury for all he did in securing us the property of our dreams. Faisal was always so helpful, polite and responsive. They say that moving house is one of the most stressful experiences in a lifetime, but Faisal has made it so easy to get set up with the right property. We are extremely grateful to him and wish him all the very best.

Robert · 15 September 2022

★★★★★ 5/5

Google

Thomas was very professional and put us at ease as we were walking around the property. He had a great knowledge of the local area and any questions we asked he answered with confidence. The communication from Thomas has been clear and prompt, overall a great experience.

Emily · 27 July 2024

★★★★★ 1/5

Google

Brought a property through them around 5 years ago. Have had unsolicited calls every week since. Have emailed repeatedly to have my details removed, if I decide to move in the future I won't choose to use them.

Paul · 10 April 2026

★★★★★ 5/5

Google

Charlotte was absolutely fantastic at helping me with the sale of my house. She was so professional and prompt with responses and always willing to help and answer all my queries. I am so grateful for the support she provided.

Amy · 25 September 2024

★★★★★ 1/5

Google

In terms of estate agents doing their bare minimum job, Chancellors Banbury have been the worst yet. The viewing process was disorganised and it was often hard to get through to book an appointment. The application process was stressful, leaving us to wait 3-4 days, in case someone else wanted to put in an offer too; this means we could’ve missed out on other properties in that time. Chancellors also made changes to our application form without prior discussion with us. I found the behaviour of an associate director, Carl Jefferies, aggressive. He rang me saying the landlord would only accept our application if we use a £0 deposit scheme, where you don’t pay a deposit, but pay an extra £50 pcm (£600 pcm a year) but could still get charged at the end of the tenancy. It sounded like a complete scam, especially if you have the money for a deposit and plan to stay in the property longer term. I said I’d have to discuss it with my partner and when we decided against this, we were told it would risk us losing out on the property. We stood our ground and I expect this was nothing to do with the landlord as our application was successful, I imagine the £0 scheme works out better financially for the agents, which is why they pushed it. Luckily, we didn’t have to deal with Mr Jefferies again, but I found his manner over the phone unpleasant and these are similar coercive tactics that scammers use. Chancellors seem inept when it comes to a simple inventory. They had no idea what keys they had and just gave us a handful, most of which didn’t work. We didn’t have enough keys and had no post-box keys for a month, meaning we missed important mail. It turned out a previous tenant hadn’t handed all their keys back which makes you wonder about security and the point of a check-out inventory. Luckily, we didn’t have too many issues, but on every occasion we needed work doing it dragged on and required lots of pestering. They seemed to need quotes from multiple contractors to do simple tasks, whereas other agents/landlords have their preferred suppliers. On one occasion, Chancellors only rang us to check if something had been sorted (it hadn’t) as the landlord was querying themselves. Banbury branch don’t deal with repair work themselves and it is dealt with by a central Oxfordshire office, which is likely why it is so rubbish as no one is dealing with things locally. When we gave notice, we were given a date to meet the man who compiles the check-out report. I hadn’t thought much of it, but it was the day after we’d officially moved out. Chancellors tried to claim we had rent arrears of 1 day, from someone who has never been late with rent and always been a good tenant, this was an insult. The first person I spoke to on the phone seemed confused why we’d been charged and said not to worry, only for someone to ring back 10 minutes later to say we did need to pay and patronisingly told me she’d explain why. The fact that Chancellors booked in the check-out later is their problem. Even better, as Chancellors seemed to have issues emailing my partner and tended to only email me, they had cleverly decided to send him a letter to our rental flat (after our check-out) telling him he owed money. Luckily, we had a mail redirection set up to our new house, but that tells you the level of calibre you’re working with here. Even though both us and the landlord agreed we should receive the full deposit, we still had issues and it took over a month to get it back. They kept saying both landlords (husband and wife) needed to agree, when they both had. We were continually fobbed off saying they hadn’t got in touch with one landlord and they seemed uninterested in following up for us. On advice from the TDS, we were going to submit a dispute but after a lot of pestering (see the theme here?) we got our deposit back. It’s unacceptable tenants are waiting this long, especially when there are no disputes. If there are two similar properties on the market, definitely go with the one that isn’t marketed by Chancellors!

J · 6 January 2025