Trusted Agent profile · Balsall Common
★★★★★
194 reviews across 2 platforms
150 Station Road, Balsall Common, CV7 7FF
Atkinson Stilgoe's office in Balsall Common, at 150 Station Road, is rated 4.6 out of 5 across 194 reviews on two platforms, including 188 Google reviews rated 4.7.
Every review we hold for the Balsall Common office, from every platform, shown as written. First names only.
5/5
GoogleHigh quality service from Shauna and Abbie-Mae in the lettings team.
Thank you so much for your positive review! Our lettings team, led by Shauna and Abbie-Mae, strives to provide top-notch service to all our clients. We're thrilled to hear that their hard work didn't go unnoticed. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI have used Atkinson Stilgoe on several occasions to rent out my property and they have been more than helpful. I would like to mention in particular Matthew Measures and Emily Gray who have both been very supportive and very professional in all their dealings with me. They kept me fully informed of every viewing and also as to the outcome of each viewing. I would highly recommend them.PositiveResponsiveness, Professionalism
1/5
GoogleWe didn't have a good experience when buying a house through Atkinson Stilgoe. They used to constantly bombard us with phone calls about getting things done which were out of our control - both me and my partner work and can't easily take phone calls during the day so it was frustrating to always see missed calls from them and voice messages basically stating something that we didn't even need to know or that wasn't relevant - they certainly wasted our time a lot. They also added much stress to what is already a stressful situation and kept threatening that the sale wouldn't complete when things were out of our hands and being dealt with by our lawyers - there was absolutely no need to make things so difficult for us. There favourite trick is to advertise a property as having 'no chain' but basically ask the sellers if they would move out and rent if need be, but if you agree to this, then get this in writing as you never know when the sellers need change... but of course Atkinson Stilgoe wouldn't care about this because they've pulled you in by this point! I couldn't recommend Anita for these reasons stated above and would certainly be looking for a different estate agent to go with when we sell our house in the future.
5/5
GoogleAs first time buyers we thought the buying process would be really daunting but Leanne Tovey made sure we understood everything clearly & helped us every step of the way. We cannot thank her enough for all her help through the different stages. Leanne even checked in with us a couple of days after we completed. Thank you so much!PositiveResponsiveness, Professionalism
5/5
GoogleMatthew and the letting team at Atkinson Stilgoe were incredibly helpful and professional as I looked for a new flat. They worked hard to ensure that I was informed of every step, that all my questions were answered, and that the entire letting process was as smooth as possible. I would highly recommend Matthew and his team at Atkinson Stilgoe!PositiveResponsiveness, Professionalism
5/5
GoogleVery helpful, polite and nice people. Told me everything when i was viewing the house. And I rented with them. Also helped me a lot afterwards and never had any trouble thanks to them. And got a welcome gift from Atkinson Stilgoe that made me very happy! 😊 …
Hi Yunus Emre, thank you for sharing your positive experience with us! We are delighted to hear that you found our team helpful and that you enjoyed your welcome gift. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally impressed with the professionalism and pace of the team at Atkinson Stilgoe- Balsall Common. Both Emily and Matthew were phenomenal in how they managed the process from start to finish. Polite, well mannered, moved at pace and made the experience really easy. It almost took away some of the stress of moving! A team to be proud of!PositiveResponsiveness, Professionalism
5/5
GoogleI have been working Wil regarding rentals, I viewed a property that unfortunately wasn't suitable for myself and family, however Wil has been keeping in touch weekly and doing his up most to find me the perfect property. He is professional and a credit to the company. I would highly recommend
5/5
GoogleRenting a property through Atkinson’s has been a fantastic experience even though we had to do it fully remotely due to the pandemic. Emily from the team helped us view the property, sign and amend the contract and the inventory and was there for any question we had 24/7. A big thank you goes to her 👏 …
5/5
GoogleWe recently used Atkinson Stilgoe to rent a property in Balsall Common. Matthew was incredibly helpful and accommodating, evening allowing us to view the property on one of his days off. He really went the extra mile to keep us informed and make himself available to answer any questions or help with any problems. Would gladly use again in the future!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI recently went through the process of renting for the first time outside of student accommodation and cannot thank Atkinson Stilgoe (specifically Matthew Measures) for the support I have received through the whole process. Everything was explained, the process was very quick and no problem was too big for Matthew to help with.
5/5
GoogleMatthew and his team were incredibly outstanding,helpful and professional throughout our process. Nothing was to much trouble when we didn’t understand certain things and we were kept up to date throughout our process. Everything went very smoothly to which we are now setting into our lovely home. I would highly recommend Matthew and his team. Thank you again.PositiveProfessionalism
5/5
GoogleHeather was always reachable and very personable. The whole process was very easy from start to finish and the whole team at Atkinson Stilgoe were able to keep me updated on the latest developments of my sale. Thank you 👍 …
5/5
GoogleMatthew, Emily and the team were fantastic at getting my property tenanted. They quickly got the place listed and had showings shortly afterward, they kept me well informed of the prospective tenants and helped my pick suitable ones that are doing great. Wouldn't hesitate to use them again.PositiveResponsiveness, Professionalism
5/5
GoogleI would highly recommend Emily and the team at Atkinson Stilgoe. Emily was extremely helpful and patient in helping us find a property. She was able to answer any queries we had and always responded promptly. She was efficient and friendly and we will definitely use Atkinson Stilgoe services again.
5/5
GoogleAtkinson Stiligoe sold the house within days. Most importantly, they were active in protecting the sale right up to the exchange of contracts.
Thank you for taking the time to leave us this amazing 5* review Stephen. Kind regards Lucy, Customer Relations.
5/5
GoogleMe and my fiancé have recently bought a house through Atkinson Stilgoe. For first-time buyers, this can be a very daunting experience, however Chloe and our mortgage advisor, Leanne were very responsive, supportive and kept us up-to-date throughout the entire process. Highly recommended!
1/5
GoogleAnita the director, do not tell the truth, from myself and my ex partner. She tried making me a horrible person and when I spoke about the problem she was rude
Hello Vilma, I'm sorry to hear about your experience. We take feedback seriously and would like to understand more about what happened. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleI recently sold my house in Coventry through Atkinson Stilgoe. Heather Broome was my agent and I have to say she did a fantastic job!! Very responsive always willing to go the extra mile to help. Fully recommend and if possible use Heather Broome!!PositiveProfessionalism
5/5
GoogleI arrived from South Africa and have heard some people have had bad experiences from Letting Agents. I am lucky to have found Emily who made the experience the opposite, Great assistance and made things easy for us. I would recommend Emily to anyone that is looking for an excellent Agent.PositiveProfessionalism
5/5
GoogleGreat estate agency, worked with a couple but it was Atkinson Stilgoe who impressed the most and got the sale. Really friendly office, easy to get hold of and great to work with! Thanks for all of your help and for selling my house so quickly!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe recently purchased a property through Atkinson Stilgoe. Anita was our Sales advisor who looked after us. I must say that our experience was excellent. Lots of communication and care taken all the way through the sale through to getting the keys!
5/5
GoogleMoved to Balsall Common from the South West of England. Had a very comfortable purchase in Balsall thanks to Atkinson Stilgoe (AS) despite a difficult sale in the South West. Both happened simultaneously and I appreciated very much the help I got from AS even to sort out the problems I was having with my sale back in the South West in order to get the contract exchange over the line. AS were very patient and understanding of the difficulties that were out of my control with regard to my sale in the South West and worked with me and three sets of solicitors to get them resolved. They were always *super friendly*, responsive, picked up the phone when I rang quickly, and addressed queries in a timely fashion.
5/5
GoogleMatthew and Emily on the lettings team did a fantastic job! As a first time landlord they took care of everything and found me a tenant in under two weeks. It was a pleasure dealing with them and Matthews' guidance from purchase to refurbishment and rental was greatly appreciated. Leane Tovey also made financing the project straightforward and provided excellent advice.PositiveResponsiveness, Professionalism
Hello, thank you so much for taking the time to provide our Balsall team with a 5-star review. We are so happy to hear Emily, Matthew and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Atkinson Stilgoe's Balsall Common office has 194 reviews across two platforms: 188 on Google, 6 on Trustpilot.
Atkinson Stilgoe Balsall Common is rated 4.6 out of 5 across all 194 reviews, and 4.7 out of 5 on Google from 188 reviews.
Atkinson Stilgoe Balsall Common, 150 Station Road, Balsall Common, CV7 7FF.
