Every review we hold for the Balsall Common office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMatthew and Emily on the lettings team did a fantastic job!
As a first time landlord they took care of everything and found me a tenant in under two weeks.
It was a pleasure dealing with them and Matthews' guidance from purchase to refurbishment and rental was greatly appreciated.
Leane Tovey also made financing the project straightforward and provided excellent advice.PositiveResponsiveness, Professionalism
Kaldip · 24 August 2021
Agent replied · 7 July 2023
Hello, thank you so much for taking the time to provide our Balsall team with a 5-star review.
We are so happy to hear Emily, Matthew and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleI purchased a Kenilworth Road property - all Atkinson Stilgoe Staff were amazing - I had most contact with Heather and Leanne, also Manager Anita and during the process the whole team - all absolutely lovely,
Thank You
Menna.
Menna · 11 August 2022
★★★★★ 1/5
GoogleOrganised a valuation for 6pm on a week evening. No one turned up. When I called up to find out why I was told they 5:30pm was the latest they could do this! I asked why someone had called me to arrange 6pm then and was not given an answer. This company are not willing to work around those working full time. Customer service is appalling. Avoid.
Rebecca · 8 July 2019
Agent replied · 7 July 2023
Hello, thank you for taking the time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
★★★★★ 5/5
GoogleFriendly and Efficient team of knowledgeable and experienced estate agents. Currently working with the lettings team and they are a credit to landlords with their best interests at heart. A* Team
Matt · 26 March 2024
Agent replied · 23 August 2024
Matt Branch thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the first time I approached AS about renting a property I was impressed by the professionalism of both Emily and Matthew.
Emily has been understanding, unfailingly helpful and has endless patience. I am happy to recommend this agent without any reservations.PositiveProfessionalism
Sarah · 24 August 2021
★★★★★ 5/5
GoogleService was of an excellent quality, staff always friendly, helpful & very hard working & I have so appreciated their expertise & patience in bringing the sale to a conclusion.
With Very Kind Regards
Pauline Harker
Julie · 31 October 2023
Agent replied · 28 November 2023
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have rented two properties through Atkinson Stilgoe lettings department and there professionalism from start to finish is outstanding. A huge thankyou to matthew and emily for there continued help and support and look forward to my next rental through yourselves.if there was a ten star rating it would be 10PositiveResponsiveness, Quality, Professionalism, Value
James · 24 August 2021
Agent replied · 7 July 2023
Hello, thank you so much for taking the time to provide our Balsall team with a 5-star review.
We are so happy to hear Emily, Matthew and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 1/5
GoogleI have never heard anyone speak so rude and unprofessional given the role they have - very poor customer service! We are buyers who are showing very strong interest, and need more clarity in the homes for sale... only to have one of your staff speak so bluntly and rude, rather than apologizing for their mistake and misunderstanding. It's actually very sad... a beautiful home that we as a family want to move in to, and are now left feeling reluctant to pick up the phone.
Who ever the director is of divisional area - Coventry needs to review their staff's behavior and communication with potential buyers.
Rupinda · 7 July 2022
★★★★★ 5/5
GoogleSo grateful to Louise Bromhall who has been an absolute star helping us negotiate our way through very difficult times selling my elderly parents' home (they were never able to move into) Nothing has been too much trouble for her, she is by far the most helpful and competent agent we've ever come across . Making things stress free for us has been a top priority for her and her professional skill and that of the team at Atkinson Stilgo has secured a truly great sale for us. Thank you!
Jackie · 7 July 2022
★★★★★ 5/5
GoogleVery responsive service. Helpful and polite.
Keith · 15 January 2025
Agent replied · 23 January 2025
Thank you for your terrific 5* review for your complimentary comments. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleThe photos used in the posting were particularly impressive and Louise kept us in the picture as the process of selling came to a most satisfactory conclusion .PositiveQuality
Raymond · 24 August 2022
★★★★★ 5/5
GoogleExcellent service. Dealt with Emily and Matt. Emily was professional and helpful. She was informative and provided information timely and concisely. I have been very impressed with the service.
Sash · 7 July 2022
★★★★★ 5/5
GoogleI received exceptional service and detailed responses on all my queries, was offered sound advice and a professional view from a knowledgeable Emily Gray who backed up her advice with market research and detailed forecasts, I would recommend you save your time and go with this professional organisation.PositiveResponsiveness, Professionalism
Alistair · 24 August 2021
Agent replied · 7 July 2023
Hello, thank you so much for taking the time to provide our Balsall team with a 5-star review.
We are so happy to hear Emily and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleThis very positive review and recommendation was earned many times over. During this challenging year and lockdowns Matthew Measures in the lettings team was an absolute star. He was more like a trusted family doctor rather than what I'd expected of an estate agent, a true professional. Nothing was a bother, he was there to guide and advise every step of the way. Even though the property I was looking to rent was on the modest end of the spectrum I received a five star customer experience. Above and beyond sums up my experience and he has my honest thanks.PositiveResponsiveness, Professionalism
PAUL · 24 August 2021
★★★★★ 5/5
GoogleTop quality Estate Agents. Both Matthew and Emily have been superb and it has genuinely been a pleasure to deal with them. They are an absolute credit to Atkinson Stilgoe both in terms of their can do attitude and their in depth knowledge of the local housing market. Responses from Emily right from our initial enquiry were virtually instant and time taken by Matthew during our property viewing to answer all our questions thoroughly was really appreciated and it was clear that he cares for his customers and has great interest and enjoyment in his work.PositiveProfessionalism
Karentsgo · 24 August 2021
★★★★★ 5/5
GoogleWe engaged Atkinson Stilgoe Estate Agents to handle the sale of my parents bungalow in Meriden following the passing of my Father earlier in the year. Our sale was handled by Anita. We found both her and the staff in the Balsall Common office to be exceptionally professional and helpful. They responded immediately to any questions or requests for guidance and were very understanding during what were extremely challenging times for my family and myself. The quality of service was unprecedented and in our view represented great value for money. We shall certainly be commissioning them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Julie · 24 August 2021
★★★★★ 5/5
GoogleAll the girls are fantastic. I have been incredibly grateful for your help. It's a shame that Leigh has left, but Leanne is brilliant too. I've had bad experiences before with other agents, but you guys are the best! Thank you xxx
Alex's · 8 July 2017
★★★★★ 5/5
GooglePositive experience. Matthew and Leonna were friendly and professional and despite some last minute challenges got me moved in smoothly and on time.
Jennifer · 7 July 2022
★★★★★ 5/5
GoogleThe team at Atkinson Stilgoe made moving very easy. They were polite and very helpful throughout the whole process, especially Lianne and Matthew.
Greg · 7 July 2022
★★★★★ 5/5
GoogleFrom start to finish the whole experience with Atkinson Stilgoe has been amazing.
Emily, has gone out of her way to provide all of the answers and support with renting a property and I couldn’t recommend her enough.
Joe · 7 July 2022
Agent replied · 7 July 2023
Hello, thank you so much for taking the time to provide our Balsall Common team with a 5-star review.
We are so happy to hear Emily and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleAmazing throughout our sale. Guided us through the whole process with good communication and very professional customer service. A personal thank you to Anita for her help and support. Highly recommended.
Simon · 7 July 2020
★★★★★ 5/5
GoogleMy experience with Matthew was excellent . He was professional, efficient and effective at all times. Thank you.PositiveResponsiveness
Jane · 24 August 2022
★★★★★ 5/5
GoogleAnita and her team are very helpful, have rented my properties with them for a few years now. They keep me updated with changes and nothing is too much trouble!!
Would recommend!!
Nicola · 8 July 2019
★★★★★ 3/5
Googlewe felt rather rushed by your initial contact and what sounded like promotional blurb. Your system kicked in very quickly, but we were investigation what your initial contact told us as we were not totally conviced on its veracity. We investigated the market and were then even more convinced that that person was over selling AK. We may come back to you in the future but not until the our current contact expires.
Tony · 7 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
