Trusted Agent profile · Balsall Common
★★★★★
194 reviews across 2 platforms
150 Station Road, Balsall Common, CV7 7FF
Atkinson Stilgoe's office in Balsall Common, at 150 Station Road, is rated 4.6 out of 5 across 194 reviews on two platforms, including 188 Google reviews rated 4.7.
Every review we hold for the Balsall Common office, from every platform, shown as written. First names only.
4/5
GoogleI'm very impressed with their work. They maintained professionalism throughout the letting process.
Thank you for taking the time to leave us this amazing review Appiah. Kind regards Lucy, Customer Relations.
5/5
GoogleMy experience with the letting agency was quite efficient and professional. Emily and her team really made things happen quickly. Will recommendPositiveResponsiveness, Professionalism
5/5
GoogleI am a first time buyer buying an apartment through Atkinson Stilgoe. I can not believe how helpful all of the girls there have been and guided me and my partner throughout the whole process. Leanne the mortgage advisor is a life saver!! I couldn't lend through my own bank and other high-street banks were taking weeks to get me an appointment but Leanne saw me within 24 hours and got everything sorted out for me. She advised me of things I didn't even think about that the bank didn't tell me either, such as a will and life insurance. I learnt so much from Leanne as a first time buyer I would recommend her to anyone. Anita and Rosemary have both kept me updated throughout the whole process of buying, answered all my questions and guided me through the whole legal process. I never imagined buying a house could be this stress free so a big thanks to all the girls for making it this easy for us!!!! would 100% recommend to other friends and family.
5/5
GoogleFantastic service, truly worth every penny. Highly recommend this estate agents. All the staff are great, especially James and Anita which couldn't do enough for us.
5/5
GoogleI have recently rented a small bungalow, which needed both decoration and refurbishment. Atkinson Stilgoe's lettings team of Mathew and Emily guided me throughout the process in a professional and efficient manner. Added to this, they also identified and secured a tenant that met all the criteria one could hope for. Their combined experience was essential. Thank you both.PositiveResponsiveness, Quality, Professionalism, Value
2/5
GoogleI've used Atkinson Stilgoe for buying, letting and selling a property and had some very positive experiences and one very bad one. I recommend using someone else if you're thinking of selling a property. They're very expensive (cost me just under £4k to sell a £125k property). Considering that fee, Atkinson Stilgoe certainly didn't look after my interests. They encouraged me to agree to a sale to one of their investment purchasers and from agreeing that sale they ceased working for me and were only interested in the buyer's interests. It took over 4 months to complete on a no chain sale. They went so far as to start advertising my property for let before I'd sold it. I can see why they did it - two commisions for them - but an estate agent should be acting for the seller, no one else and Atkinson Stigoe do not offer value for money on that front. Buying a property was fine and I can't praise their lettings department highly enough! (I asked them to let my house on a Tuesday and they'd found me tenants by the Friday)
5/5
GoogleI have dealt with the letting team at Atkinson Stilgoe for a number of years. My property came up for rent recently; a new tenant was found within a week of the property going up for let and had moved in within days of the old tenant moving out (the whole process only took approx 2 weeks). An excellent job, thank you
5/5
GoogleReally nice people working there. Emilly was cer profesional and keen to help . Would highly recomend A+++++ servicesPositiveProfessionalism
5/5
GoogleWe have recently moved using Atkinson as a letting agency. Elle Morgan has support us during all the process from the initial viewing until the final contract signature, resolving all the process in just one week. An amazing work from Elle, being very kind with us and very efficient. No doubt about a very good professional. Thank you.
1/5
TrustpilotAwful experience with this agent..
Awful experience with this agent...
5/5
GoogleHeather & Chloe have been brilliant! I had a quick turnaround due to buying a new build but they were very professional and reachable during the whole process of selling my house. Heather couldn’t do enough to help and support and managed to claim a stressful vendor!!
5/5
GoogleThis is the first time we have rented a home & we are indebted to Emily Grey who has taken us through each step of this process. We found that anything we did not understand or know how to proceed with in regard to the rental was met with professionalism & patience by Emily, she made the whole process manageable.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleEmily was helpful and efficient
5/5
GoogleThe lettings team (specifically Emily Gray and Matthew Measures) was very helpful and quick to address any issues with the tenancy. All communications were clear and the team was committed to address everything to make moving in a smooth experience. I'm happy that Atkinson Stilgoe will manage my tenancy! 5 stars
5/5
GoogleI don't normally leave reviews, but I feel the need to let people know how professional Leanne at Atkinson Stilgoe is. I'm going through a messy divorce which I won't bore you with the details of! But both Anita the branch manager and Leanne the mortgage advisor were superb. Highly recommended! They have taken a lot of stress out of a stressful situation. Thank you xxx
5/5
GoogleFrom the viewing to the date, all services we have been provided by Atkinson Stilgoe can be described as excellent. Especially our negotiator Ms Emily Gray ,who showed great professionality throughout the letting procedure, understood our situation and requirements very well, communicated efficiently and reached the agreement successfully. Nothing but appreciation and respect!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleLouise bromhall came to give me a valuation, I was not impressed with her comments I thought she was up her own arse and she couldn't be bothered to give me a valuation they could have sold my house along with my rental properties but not now.NegativeResponsiveness
5/5
GooglePragmatic not pretentious!! Anita's knowledge and experience, coupled with a real focus on customer service and getting the deal completed, is the difference between Atkinson Stilgoe and other estate agents we have worked with. Anita cuts through the noise to get things done.
5/5
GooglePragmatic not pretentious!! Anita's knowledge and experience, coupled with a real focus on customer service and getting the deal completed, is the difference between Atkinson Stilgoe and other estate agents we have worked with. Anita cuts through the noise to get things done.
5/5
GoogleThe team handled my letting for three years while I lived in Spain . Top quality customer service couldn’t ask for better. Teresa in particular was an absolute gem , nothing was to much trouble. I can not recommend them highly enough ,customer service of this quality is rare these days. Well done guys , thanks for everything.
5/5
GoogleVery pleased with the service we received when selling our property with Atkinson stilgoe. The sale went through as quickly as possible with the help of Jade and Anita, who kept me informed of the process all the way along. I would recommend them to all my family and friends and will definitely use them again in the future.
5/5
GoogleVery happy with Matthew Measures's work, who was impeccable throughout the entire lease process, which was not easy: previous tenant was stuck out of the country because of pandemic travel restrictions and I wasn't sure I'd be able to move on a timely manner. Super happy that it all worked out!PositiveResponsiveness, Professionalism
5/5
GoogleMatthew provided great service when helping my elderly mother move into her lovely new rented apartment. He was professional but also friendly, understanding and respectful of the challenges of moving house for an older person and the family are very grateful for all his work. Thank you
5/5
GoogleAnita, Heather and all the team at Atkinson Stilgoe have been amazing throughout selling our house. They kept in touch and answered any questions we had promptly. We have sold with them before and would definitely come back to them if we sold again.PositiveResponsiveness, Professionalism
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