Trusted Agent profile · Balham, Greater London
Verified
★★★★★
353 reviews across 3 platforms
45 Balham Hill, Greater London, SW12 9DR
Part of Marsh, see every office.
Marsh's office in Balham, Greater London, at 45 Balham Hill, is rated 4.8 out of 5 across 353 reviews on three platforms, including 324 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Marsh won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Laura and the team at Marsh & Parsons have been great and I would have no hesitation in recommending them. They didn’t give me the highest valuation of all the ...Read all 3 from sellers
Oliver has been friendly, polite and extremely efficient through out the purchase of our property. He kept us informed with the all the latest updates and by ...Read all 3 from buyers
Once again Emma Procter and her team in Balham worked wonders at a particularly difficult time of year (November). What impressed me most was the company's ...Read all 3 from landlords
They were dealing with our checkout and emailed us one day saying the landlord wants to keep your deposit (over £2000!) so can you please confirm this is ok. We ...Read the review from tenants
Marsh & Parsons Balham & Clapham South Estate Agents is located at the top of Balham Hill, close to Clapham South tube station and offers both sales and lettings departments dealing with property in Clapham South, Balham, Streatham Hill, Tooting Bec and beyond. The selection of property available in these areas is wide ranging from stunning modern new build apartments overlooking Clapham Common to large Victorian family houses in the Nightingale Triangle and the ever popular Heaver Estate. Balham not only offers great proximity to three commons but also a buzzing nightlife, boutique shopping, street markets and excellent schools all on the doorstep. With its continued gentrification and easy access to the nearby Northcote Road, Abbeville Village and the Northern Line, Balham continues to be a popular place to live.
The Trusted Agent 2026 results for Marsh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Balham office, from every platform, shown as written. First names only.
5/5
GoogleFrancesca was absolutely fantastic in showing us potential flats to rent! Incredibly knowledgeable and patient, making the whole process smooth and enjoyable. Highly recommend Francesca to anyone looking for their next home!
Dear Harry, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleCouldn't have had a better experience when looking for a new flat. We dealt with Rupert Viney who had done a couple of viewings before other estate agents had even called us back. The best part about the experience was that he took great care to determine properties that would be suitable to us so the process was quick and enjoyable. Throughout the negotiation process Rupert was responsive, even when out of the office and was a delight to work with. Cannot recommend enough.
Hi David. Thank you for your kind words about Rupert. We've passed these onto him. All the best, M&P
5/5
GoogleGenuinely impressed with the service we've received whilst dealing with Marsh & Parsons and in particular with Rupert Viney. From the adverts that we applied to, we were contacted by 5 estate agents from the off. Rupert was the only agent who managed to get us booked in for a property we wanted to see and, even better, booked us in for a further property at his suggestion which was in fact the one he ended up negotiating and closing for us. Responses have always been speedy, negotiations transparent and fair and property management has been excellent. I would not hesitate at recommending Rupert or M&P to anyone looking to rent in South West London.
Hi Chris, thank you for your kind words. We have passed these onto Rupert. Good luck in your new home. All the best, M&P
5/5
GoogleOutstanding lettings Service from Toby , Ollie and the team who went above and beyond to find us a quality tenant in record time. Highly recommended and thanks.
Dear Gerald, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleI have been dealing with Francesca for my house search. We saw quite few houses today and she was so lovely snd helpful. Thank you so much Francesca!
Dear Elif, Thank you for your kind comments regarding Francesca and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley
5/5
GoogleFrancesca is an absolute delight to deal with! Very personable and keen to find you the right home. Would love to work with her in the future- top agent!
Dear Rebecca, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleMy first experience of renting a property in London was so smooth thanks to Ollie at Marsh and Parsons! We had so many questions and concerns, big and small- but Ollie was always available to answer all of them. He was super helpful and consistently present to guide us.
Dear Arouba, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI had a great experience letting a flat with Marsh & Parsons. Lucy made the whole process extremely smooth and easy. She was consistently efficient, friendly and clear in her communications throughout.
Dear Alex, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleFrancesca was amazing in helping with our property search! So responsive and proactive
Dear Emily , Thank you for taking the time to leave a lovely review regarding Francesca. Kind regards, Lesley
5/5
GoogleFrancesca was thoughtful and protective. She shared multiple properties that met our brief and advised us when putting an offer down. Delight to deal with.
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleI recently moved with Marsh & Parson and the team were great! Toby was extremely helpful and friendly, making sure the process was as smooth as possible and providing support where required. I would definitely recommend Toby and his services, I will be using when I next move again!
Dear Missy, We really appreciate you taking the time to leave such lovely comments about Toby. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI recently did a few flats viewings with Marsh & Parsons Balham and Francesca was super helpful. She was also available to answer any questions I had.
Dear Marie-Anne, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
5/5
GoogleHuge thank you to the lettings team at Balham, Toby was so helpful in advising me on the current lettings market. I even passed on the advice to my friends, who managed to find flats too. I would recommend the team to anyone looking to rent in south west!
Dear Olivia, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI highly recommend Lucy for providing an outstanding experience during our search for a new rental property. Her suggestions aligned with our needs, and she maintained fantastic communication throughout the entire search process. Thank you for the personal and invaluable assistance!
Dear William, Thank you for your kind comments regarding Lucy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma , Customer Relations Team.
5/5
GoogleFab agents, super responsive & quick to get booked in. Fransecsa was SO helpful at the viewing and with putting in an offer - couldn't recommend more :)
Dear Rhianna, Thank you for leaving a 5 star Google review. Kind regards, Katie
5/5
GoogleLucy and Francesca were super helpful and personable during my recent viewing. I really appreciated how efficient and supportive they were during the process of booking and viewing.
Dear Mathew, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWithout a doubt the best experience I have ever had with estate agents, everyone at this branch is so lovely. From start to finish, the whole process was super smooth. I cannot recommend Toby enough - he was professional, friendly, and incredibly patient with us.
Dear Selin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleLucy has been faultless and friendly throughout our flat searching. We were kept updated on the status of every viewing and offer process and she kept our criteria fully in mind throughout. We will definitely be in touch again.
Dear Jennifer, We really appreciate you taking the time to leave such lovely comments about Lucy. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team.
5/5
GoogleFrancesca was brilliant, so good at house hunting for me, such a good sales agent. Can’t recommend enough. Thanks for ur help
Dear Kelly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleFrancesca is delightful and answered all my questions. She quickly got me in to see the flat I was interested in. Really enjoyed working with her.
Dear Mollie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleFrancesca was a great help with finding a place to rent - she was very professional, attentive and found many options!
Dear William, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleBest estate agents in London! Worked with the Balham / Clapham sales office and in particular Natasha, Beth and Ed, all of whom were highly professional, credible and efficient and totally focussed on client service and results. You'd be silly not to use M&P!
Dear Edward, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleFrancesca was extremely helpful in the letting process, and could always answer every question. An extremely knowledgeable individual and an asset to the team.
Dear Aaron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleOur experience with Marsh and Parsons has been great. Harriet was very helpful in finding a great property in a wonderful location which fitted our criteria. She answered all our questions promptly and I would definitely recommend her to anyone who’s looking.
Dear Felicity, It’s great to hear that you have had a brilliant experience with Harriet. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Marsh's Balham office has 353 reviews across three platforms: 324 on Google, 19 on Facebook, 10 on View Agents.
Marsh & Parsons is rated 4.8 out of 5 across all 353 reviews, and 4.8 out of 5 on Google from 324 reviews.
3 reviews from sellers, rated 4.7 out of 5 on average. For example, Alex wrote: "Laura and the team at Marsh & Parsons have been great and I would have no hesitation in recommending them. They didn’t give me the highest valuation of all the ..."
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Toni wrote: "Oliver has been friendly, polite and extremely efficient through out the purchase of our property. He kept us informed with the all the latest updates and by ..."
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Simon wrote: "Once again Emma Procter and her team in Balham worked wonders at a particularly difficult time of year (November). What impressed me most was the company's ..."
Yes. In The Trusted Agent 2026 awards: Marsh, Balham won Gold; Marsh, Little Venice won Gold.
Marsh & Parsons, 45 Balham Hill, Greater London, SW12 9DR.
